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The netnographic method as early warning: Linking antecedents of pre-release behavior of technology-enabled community to future market trends
No full textInternational audienceUsing the netnographic method, this study contributes to our understanding of the motivational factors (antecedents) which influences the online behavior of technology-enabled online community members. Such online behavior, which includes activities such as participation in different topics of discussions, posting comments, participating in rating and voting processes, is found to vary for different topics of discussions. After identifying the antecedents which explains the variations in community's online behavior during the pre-release period of upcoming products using the netnography method, these antecedents are then linked to the future market trends, thus providing an early warning system
Call centers: is there an upside to the dissatisfied customer experience?
No full textInternational audienceThis paper presents the triggers of negative customer emotions during a call center encounter and the impact of emotions on satisfaction and loyalty showing that callers predominantly report frustration arising from negative experiences in the encounter
Asymmetrical buffer allocation in unpaced merging assembly lines
No full textInternational audienceAsymmetrical merging assembly lines are a research area which is rising in prominence due to increasing use in reverse logistics, remanufacturing, and developing economies. This paper studies the performance of reliable, unpaced merging assembly lines with asymmetric buffer storage sizes. Lines are simulated with varying line lengths, mean buffer storage capacities and uneven buffer allocation configurations. Contrary to typical manufacturing expectations, results indicate that production line imbalances do not always result in detrimental performance. Higher throughput and lower average buffer levels, as compared to a balanced merging line, are found where total available buffer capacity is allocated as evenly as possible, and with a higher buffer capacity concentration towards the end of the line. This paper contributes to total production line knowledge by providing performance improvement methods for unpaced merging assembly lines with asymmetrical buffer allocation, and inexpensive or no cost managerial options to increase productivity and resource utilization, and decrease waste, in asymmetrical merging assembly lines
Customers involvement and firm absorptive capacity in radical innovation: The case of technological spin-offs
No full textInternational audienceThis study investigates how the absorptive capacity of scientific spin-offs affects the benefits and challenges of customer involvement in the development of radical innovations. We conducted 36 interviews in 3 spin-offs over 4 years to collect data regarding customer involvement in the development of radical innovations. The findings show the importance of spin-offs developing both potential and realized absorptive capacities to internalize customer knowledge and technology emergence awareness and to simultaneously offset customers' lack of technical knowledge in formulating their needs. Both market and technical knowledge appeared to be important for spin-offs, and these were available from both customers and the parent research center. The findings' main implication is spin-offs need a blending capability to balance between (1) market and technical knowledge, (2) market-pull and technology-push approaches, (3) the involvement of customers and parent research centers, and (4) potential and realized absorptive capacities. This study contributes a conceptual framework on the blending capability of customer involvement in the development of radical innovations and a set of propositions for future research
Do cointegrated commodities bubble together? the case of hog, corn, and soybean
No full textInternational audienceHog, corn, and soybean meal futures are shown to be cointegrated, reflecting the close intrinsic relationship of corn and soybean meal as the primary feed for hogs. Applying a recent technique to date-stamp pricing bubbles we further show that bubbles in feed do not appear to be associated with bubbles in the price of hogs. Instead there are temporary deviations in the spread between hog and feed, but the long-term cointegration relationship leads to a reversion towards the common trend. This finding sheds new insight into the price behaviour of commodities that depend for input costs on other commodities
Does political instability affect exchange rates in Arab Spring countries?
No full textInternational audienceThis article investigates the dynamic relationship between political instability and exchange rates in five Arab Spring countries over the period 1992Q1–2016Q4. We include macroeconomic fundamentals to identify the transmission channels through which political instability may affect exchange rates. Based on VAR and ARDL models, our results report that political instability is associated with a significant drop in the value of domestic currencies of these countries. Economic growth is found to be the key mechanism channel. We find also that the dependence between variables is more emphasized in the short run than in the long run
Do creditor rights and information sharing affect the performance of foreign banks?
No full textInternational audienceThis paper examines the effect of host economy creditor rights and information sharing on the profit performance of foreign banks vis-à-vis domestic banks for a global sample of commercial banks over the 2005–2009 period. To this end, we employ the recent foreign bank ownership dataset of Claessens and Van Horen (2014) and measure performance as profit efficiency using the alternative profit function. Results from the Battese and Coelli (1995) stochastic frontier analysis model show that creditor rights exert a positive effect on efficiency that strengthens for foreign banks. On the other hand, information sharing exerts a negative effect on profit efficiency which strengthens for foreign banks. The results for information sharing show some variability across different levels of development of the host economy. Moreover, the transparency of the host economy moderates the effect of creditor rights and information sharing on foreign bank efficiency. We also examine the effect of “institutional distance” in creditor rights and information sharing between the home and host economy on foreign bank efficiency. The effect of creditor rights “institutional distance” on foreign bank efficiency is negative, while it turns positive for information sharing. These findings highlight the importance of strong creditor rights for foreign bank performance and are useful for both regulators in host economies and foreign bank managers
Intervention intermediaries flourish: matching firms with solutions to complex needs
No full textInternational audiencePurpose The purpose of this paper is to explore the main models of innovation intermediaries as determined by the matching mechanisms they offer as a service to organizations, and to reveal underlying limitations of each mechanism to have a better understanding of their appropriateness for organizational requests. Design/methodology/approach This paper reports an exploratory study of 51 online innovation intermediaries using semi-structured interviews, supported with direct observation, scientific papers and official documentary sources. Findings The overall findings suggest that innovation intermediaries are not homogeneous, are evolving and that the underlying mechanisms with which they support their operations vary substantially, depending on the size of the community, platform design (collaboration vs non-collaboration) and reward conditions. The study identifies five mechanisms on which the models are based: broadcast search (directed and undirected), brainstorming with ranking (directed and undirected), networking/connecting, expert group and licensing out. Some of the underlying tensions and limitations of these mechanisms are also explored as are the managerial implications for the choice and use of innovation intermediaries. Originality/value This paper identifies distinct models of online innovation intermediaries in significantly more depth than what has been presented so far. In addition, it discusses their limitations as a mechanism and their use to achieve a better match between innovation intermediaries and needs of solution-seeker companies
CEO Risk-Taking and Socioemotional Wealth: The Behavioral Agency Model, Family Control, and CEO Option Wealth
No full textInternational audienceWe combine behavioral agency and family business literature to analyze the role of dominant firm principals in constraining the managerial agent’s (CEO’s) response to equity-based pay. Behavioral agency research has made progress in understanding CEO risk behavior in response to equity-based incentives and family firm risk behavior driven by concentrated socioemotional and financial firm-specific risk bearing. However, both literatures have evolved independently, which has limited our understanding of how the risk bearing of agent and principal influences the predictions of the behavioral agency model (BAM). We combine these literatures in order to enhance BAM’s predictive validity with regard to firm risk-taking as a function of both agent and principal risk preferences. Our findings suggest that family principals are more likely than nonfamily principals to constrain CEO risk behavior that is perceived as immoderate (excessively risk averse or excessively risk seeking). We also offer evidence that CEO ties to the family influence the CEO’s response to equity-based incentives. In doing so, we offer refinements to BAM’s formulation and advance our understanding of the unique nature of agency problems within family firms
The Influence of Buyers’ Time Orientation on Online Shopping Behavior: A Typology
No full textInternational audienceThis research investigates the influence of buyers’ time orientations (measured as polychronic–monochronic and past–future time orientations) on four major variables of online shopping: trust, social interaction, browsing, and locus of control, which in turn influence users’ intention to shop online. Results using structural equation modeling with a sample of 377 Chinese cosmetics shoppers support our hypotheses and show that polychronic orientation of users tends to be positively related to trust, social interaction, browsing experience, and external locus of control and indirectly to intention to shop online through these four consumer characteristics. No relationship was found between future orientation and browsing experience and external locus of control, but a positive relationship was found with intention to shop online through trust and social interaction. Finally, results show that trust and social interaction are positively related to intention to shop online. The authors conclude that time orientations can be used as effective segmentation variables, which are useful in describing a universal typology among different types of online shopping behaviors. Internet retailers should take into account the role of time in e-shopping adoption when assessing different types of users and website design