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Lean marketing: application of the lean six sigma to marketing: case study
No full textThe main objective of this work is to implement tools capable of improving the efficiency of production and internal management with a view to improving customer service. To do so, it is necessary to analyze the current processes, identify the points that can be improved and only then adopt the solutions that best serve the objectives to be achieved. As methodology, we elaborated an application plan in a metal-mechanic company that aimed to study the processes related to marketing and the relationship with the clients of this company. In this way, we verified the applicability of Lean Six Sigma for improvements in marketing and customer relationship. Of the most relevant aspects of the work that allowed us to analyze the current functioning of the company, we highlight the creation of a questionnaire for customers. From the analysis, it was possible to verify the weak points of the processes and of the relationship with customers, which allowed the adoption and implementation of tools proposed by the Lean Six Sigma philosophies. The tools, namely CRM, daily meetings (Daily Kaizen) among others, allowed improving the internal communication between the various departments and aspects such as the time between the contact with the client and the preparation of proposals.C817-2663-8B86 | Manuel Joaquim de Sousa PereiraN/
Determinants of competitiveness in international business tourism : an exploratory spatial data analysis
Get PDFEste artigo tem como objetivo contribuir para a compreensão dos fatores que influenciam o
turismo de negócios à escala mundial, de forma a avaliar-se a competência turística dos países junto
deste segmento e ser-lhes prescrito orientações que os auxiliem a conquistar quota de mercado a nível
internacional. Para o desenvolvimento da investigação empírica, foi realizada uma análise exploratória
de dados espaciais, com recurso ao software OPENGEODA 1.3.15 e recolhida uma amostra de 136
países mundiais relativos aos anos 2005 e 2009. A investigação revela que, para o desenvolvimento de
políticas que visem estimular o crescimento das viagens e turismo de negócios, os decisores políticos e
agentes económicos, devem desenvolver medidas que estimulem o investimento em capital fixo turístico
e o turismo de lazer. Por outro lado, não devem tomar em consideração questões de natureza geográfica
nas suas decisões estratégicas. No entanto, estas recomendações deverão ser testadas no contexto de
uma futura análise confirmatória.8316-FD77-85EB | Pedro Miguel Fonseca Moreira de Carvalhoinfo:eu-repo/semantics/publishedVersio
Propostas para melhoria do sistema de importação e exportação da empresa Browning
Get PDFDissertação de Mestrado em Logística(APNOR) apresentada na Escola Superior de Ciências Empresariais do Instituto Politécnico de Viana do CasteloO presente documento trata-se de um relatório que visa descrever o projeto concretizado em contexto de estágio curricular a fim de concluir o Mestrado em Logística. O estágio teve o seu palco nos escritórios de logística da Browning Arms Company em Viana, integrada do mercado de armas de fogo, acessórios de armamento, equipamento para a prática de tiro desportivo e caça.
É sabido que atualmente todos os mercados contam com uma carga burocrática bastante penosa e quando a questão são armas o cenário é de facto mais minucioso e exigente, deste modo as empresas que nele atuam são obrigadas a garantir processos internos e externos fluidos. A empresa em causa, via-se limitada pela falta de procedimentos estratégicos juntamente à existência de tarefas desnecessárias ao mercado atual. Foi visada essencialmente a identificação de tarefas sem valor acrescentado, bem como, a conceção de propostas de melhoria para a correção e modernização de procedimentos, principalmente de exportação e importação.
Inicialmente, foi sendo desenhado o fluxograma, antes inexistente, da exportação e importação e recolhida ao pormenor todos os elementos constituintes destes processos. Seguidamente foram dadas propostas de melhoria e desenhado um possível fluxograma após implementação de algumas propostas. Sendo que, na sua maioria é ambicionado a melhoria da passagem da informação, das tarefas a realizar no próprio dia a dia dos colaboradores, da eficiência de procedimentos e do aproveitamento de recursos. Foi ainda analisado os serviços do site SERONLINE, bem como do software MacWin, sendo que os dois últimos são também pilares fundamentais para a conceção de propostas. Por fim, foram ainda enumerados diversos campos a serem explorados e trabalhados.This document is a report that aims to describe the project conducted in the context of a curricular internship in order to complete the Master's in Logistics. The internship took place in the logistics offices of the Browning Arms Company in Viana, integrate of the firearms market, weapons accessories, equipment for the practice of shooting and hunting.
It is known that currently all markets have a very painful bureaucratic burden and when it comes to weapons, the scenario is in fact more detailed and demanding. In addition, this market is in constant expansion, in simple way of talking nowadays this company market feeds on its imports and survives through exports, as such, it is imperative to ensure fluid internal and external processes. Browning was limited by the lack of strategic procedures together with the existence of unnecessary tasks in today's market. The aim was essentially to identify tasks with no added value, as well as the design of improvement proposals for the correction and modernization of export and import procedures.
Initially, the export and import flowchart, previously non-existent, was designed and all the constituent elements of these processes were collected in detail. Afterwards, improvement proposals were given, and a possible flowchart was designed after implementing some proposals. Most of them aim to improve the information’s transmission, the tasks to be conducted in the day-to-day activities of employees, the procedures efficiency and the resources use. Furthermore, was analyzed the SERONLINE website services, as well as the ones MacWin software provides, the latter two being also fundamental pillars for the design of proposals. Finally, several fields to be explored and worked on were also enumerated
The trade-off between international accounting convergence and IFRS in-country adjustments
No full textThe problem of reaching international accounting convergence has enticed voluminous research, and evidence suggests that adoption of International Financial Reporting Standards (IFRS) or IFRS-based accounting models, per se, may be insufficient. Institutionalists underline the possibility of decoupling. This has motivated the preparation of this longitudinal and qualitative study using Portugal as an exemplar, to assess the perceptions of tax officials towards the International Accounting Standards Board (IASB) model and, more particularly, the perceived need to adjust IFRS to different national contexts and cultural traditions. Interviews with nine tax officials were conducted at two strategic moments: in 2009, just before formal adoption of an IFRS-based model in Portugal, in force from 1 January 2010 onwards; and in 2017, one year after the IFRS model adopted had already undergone a second round of in-country adaptations. The results obtained in this study suggest high receptivity towards IFRS adjustments when applied to the Portuguese accounting system, despite some individuals
surveyed acknowledged a negative impact on the convergence of national standards with IFRS. The perceived need to overcome important national constraints on the adoption of IFRS in Portugal appeared to overpower the pursuit of an ideology of de facto convergence, which is, arguably, compatible with the phenomenon of decoupling.BA16-BE06-B89C | Ana Paula Martins da SilvaN/
A review on recent advances in implanted medical devices security
Get PDFThe Implanted Medical Devices (IMD) industry has grown over the past few decades and is expected to grow in the coming ones. Being an asset for the health and quality of life of a patient, the availability of IMD-related products, their increasing complexity and advances in communication capabilities do not seem to have been seamlessly accompanied by cybersecurity concerns. Recent IMD can be integrated in the concept of IoT
(Internet of Things) and thus, they are also exposed to attacks impacting on privacy and, above all, on the health and even the life of the device users. While in an early stage of the IMD development, the security procedures were based on the existing classic protocols and models and their functional capabilities were the focus of development, recent efforts have been made to address security from the start. In this paper we review the most recent contributions on the cybersecurity of IMD products and we highlight innovative ideas that represent new design and development paradigms of these devices next generations. In this review it is reinforced that the technological evolution and the progressive access of attackers to resources capable of exploiting multiple vulnerabilities can have a crucial impact in the IMD already implanted in the patient's body, designed to remain in operation for many years. Also, it brings the need to develop novel and robust protocols to guarantee security compatible with constrained computing resources and extremely low energy requirements to be feasible. Finally, the security and privacy concerns regarding this kind of devices should be addressed in
the design phase and policies must move from damage mitigation to threat prevention.5311-8814-F0ED | Sara Maria da Cruz Maia de Oliveira PaivaN/
Apresentação de uma metodologia para avaliação do estado de conservação global de pontes em alvenaria
No full textA inspeção e avaliação do estado de conservação de pontes deve ser realizada através de uma análise detalhada dos seus vários componentes. No entanto, para as entidades responsáveis pela gestão de pontes, é importante dispor de um indicador global que permita comparar cada uma delas em termos das prioridades de intervenção. Com o estudo desenvolvido pretende-se apresentar e validar uma metodologia para a avaliação do estado de conservação global de pontes em alvenaria. Assim, tendo como base uma metodologia para a avaliação do estado de conservação e diagnóstico de pontes de alvenaria, utilizada pela Infraestruturas de Portugal, que permite atribuir um estado de conservação para cada elemento da ponte, discute-se neste artigo como obter, a partir desses resultados, um estado de conservação global para a ponte. O estudo foca a metodologia para determinar o estado de conservação global da ponte a partir das classificações obtidas para cada um de seus componentes. A discussão é exemplificada através da aplicação a um conjunto de casos de estudo de pontes de alvenaria de pedra, localizadas no Concelho de Arcos de Valdevez e geridas pelo respetivo município.5A1D-90C1-54FE | Joana Maria Martins Rosa Maia de Oliveira Almeidainfo:eu-repo/semantics/publishedVersio
On a 2-orthogonal polynomial sequence via quadratic decomposition
No full textWe apply a symbolic approach of the general quadratic decomposition of polynomial sequences—
presented in a previous article referenced herein—to polynomial sequences fulfilling specific orthogonal conditions towards two given functionals u0, u1 belonging to the dual of the vector space of polynomials with coefficients in C. The general quadratic decomposition produces four new sets of polynomials whose properties are investigated with the help of the mentioned symbolic approach together with further commands which inquire relevant features, as for instance, the classical character of a polynomial sequence. The computational results are detailed for a wide range of choices of parameters and co-recursive type polynomial sequences are also explored.4516-0A1C-E9CD | Teresa Augusta MesquitaN/
Around operators not increasing the degree of polynomials
No full textWe present a generic operator J defined on the vectorial space of polynomial functions and we address the problem of finding the polynomial sequences that coincide with the (normalized) J-image of themselves. The technique developed assembles different types of operators and initiates with a transposition of the problem to the dual space. We provide examples for a J limited to three terms.4516-0A1C-E9CD | Teresa Augusta MesquitaN/
GRIDDS - a gait recognition image and depth dataset
No full textSeveral approaches based on human gait have been proposed in the literature, either for medical research reasons, smart surveillance, human-machine interaction, or other purposes, whose validation highly depends on the access to common input data through available datasets, enabling a coherent performance comparison. The advent of depth sensors leveraged the emergence of novel approaches and, consequently, the usage of new datasets. In this work we present the GRIDDS - A Gait Recognition Image and Depth Dataset, a new and publicly available gait depth-based dataset that can be used mostly for person and gender recognition purposes.1419-E47A-DF81 | João Ferreira NunesN/
Prevalência de parasitas gastrointestinais em felinos no concelho de Vila Nova de Gaia
Get PDFDissertação de Mestrado em Enfermagem Veterinária de Animais de Companhia apresentada na Escola Superior Agrária de Ponte de LimaAo longo dos anos tem havido uma grande proximidade entre o Homem e o gato uma vez
que o Homem adquire cada vez mais esta espécie como animal de estimação. Os gatos
são hospedeiros de muitos parasitas e alguns deles com potencial zoonótico o que requer
maiores cuidados profiláticos e de higiene. Apesar do tema da parasitose ser importante
e ser recorrentemente falado, em Portugal ainda há poucos estudos sobre o mesmo, pelo
que se realizou um estudo para determinar a prevalência de parasitas gastrointestinais em
felinos no concelho de Vila Nova de Gaia.
Para o efeito, recolheram-se 102 amostras fecais nas freguesias do concelho entre os
meses de setembro de 2021 e janeiro de 2022. As amostras foram submetidas a análises
coprológicas qualitativas: método de sedimentação e método de flutuação de Willis.
A prevalência global de amostras fecais positivas foi de 21,56%, sendo que os parasitas
mais prevalentes foram Toxocara cati (10,78%), seguindo-se Ancylostomatidae (5,88%)
e Cystoisospora (5,88%).
Os resultados comprovam que há um grau importante de parasitismo nos locais de origem
das amostras recolhidas, para os géneros potencialmente zoonóticos estudados. Este grau
de parasitismo pode ser justificado pelo número excessivo de animais, no caso de
associações e canis, e a sua consequente proximidade, que facilita a transmissão de
parasitas com ciclos de vida diretos ou através de hospedeiros paraténicos.
É fundamental que se continue a incutir aos proprietários/tutores uma forte
consciencialização e educação para a importância da vacinação e desparasitação dos seus
animais. Assim, espera-se que desta forma a saúde e o bem-estar animal sejam
favorecidos através da implementação de medidas profiláticas e de controlo, que devem
ser desenvolvidas junto de associações/canis bem como de tutores para que desta forma
se erradiquem as parasitoses.Over the years there has been a close proximity between human and cat as more and more
human acquires this species as a pet. Cats are hosts of many parasites and some of them
with zoonotic potential which requires greater prophylactic and hygienic care. Although
the theme of parasitosis is important and is repeatedly spoken, in Portugal there are still
few studies on it, by which a prevalence of gastrointestinal parasites in felines the
municipality of Vila Nova de Gaia was carried out.
To this end, 102 fecal samples were collected distributed in the parishes of the
municipality between the months of September 2021 and January 2022. The samples
were submitted to qualitative coprological technical analyses: sedimentation method and
Willis fluctuation method.
The overall prevalence of positive fecal samples was 21.56%, and the most prevalent
parasites were Toxocara cati (10.78%), followed by those of the genus Ancylostomatidae
(5.88%) and Cystoisospora (5.88%).
The results show that there is a degree of parasitism at the sites of origin of the samples
collected, for the potentially zoonotic genera studied. This degree of parasitism can be
justified by the excessive number of animals, in the case of associations and kennels, and
their consequent proximity, which facilitates the transmission of parasites with direct life
cycles or through paratenic hosts. I tis essential to continue to instill to owners/tutors a
strong awareness and education for the importance of vaccination and deworming of their
animals. So, it is expected that in this way animal health and welfare will be favored
through the implementation of prophylactic and control measures, which should be
developed with associations/kennels as well as tutors in order to eradicate parasitoses