Rumah E-Journal Citakonsultindo (CV. CITA UTILITAS UTAMA)
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Analysis Of Service Quality At Se'indonesia Brand Fast Food Restaurants In Bandar Lampung
No full textThe competition in the fast food restaurant industry in Indonesia, particularly in the city of Bandar Lampung, requires every business actor to provide optimal service quality in order to maintain customer satisfaction and loyalty. Se'Indonesia fast food restaurants, as one of the culinary business operators, face challenges in maintaining service consistency amid increasing consumer expectations regarding speed, accuracy, comfort, and the attitude of service staff. The problem addressed in this study focuses on the quality of service provided and the extent to which the service has met consumer expectations. The purpose of this study is to analyze and describe the service quality at Se'Indonesia brand fast food restaurants in Bandar Lampung. The method used in this research is a descriptive method with a qualitative approach. Data were collected through interviews, observations, and documentation. The collected data were analyzed then inductively to understand the actual conditions of the services provided by the restaurant based on consumer perceptions and field observations. The results and discussion indicate that the service quality at the Se'Indonesia fast-food restaurant in Bandar Lampung is generally assessed as good, characterized by fast, friendly, and consistent service that is able to meet customer expectations. Most customers experience positive confirmation between their expectations and the actual service performance, although constraints still occur during peak hours, which affects service speed. Efforts to improve service quality have encompassed all SERVQUAL dimensions through improvements in facilities, order accuracy, service speed, employee professionalism, and empathetic attitudes. The integrated implementation of the tangibles, reliability, responsiveness, assurance, and empathy dimensions has been proven to have a positive impact on customer satisfaction and is in line with the SERVQUAL model
Pengaruh Budaya Organisasi, Lingkungan Kerja Dan Etos Kerja Dalam Produktivitas Awak Kri Balongan-908
No full textPenelitian ini bertujuan untuk menganalisis pengaruh budaya organisasi, lingkungan kerja, dan etos kerja terhadap produktivitas personil awak KRI Balongan-908. Dalam konteks militer, khususnya di lingkungan TNI Angkatan Laut, produktivitas personil merupakan faktor krusial yang menentukan keberhasilan pelaksanaan tugas operasional kapal perang. Keprihatinan terhadap tingkat produktivitas yang belum optimal mendorong dilakukannya penelitian ini untuk mengidentifikasi faktor-faktor determinan yang mempengaruhinya. Metode penelitian yang digunakan adalah pendekatan kuantitatif dengan analisis regresi berganda. Populasi dalam penelitian ini adalah seluruh personil awak KRI Balongan-908 yang berjumlah 98 orang. Pengambilan sampel dilakukan secara sensus, sehingga seluruh populasi menjadi responden penelitian. Variabel independen yang diteliti meliputi budaya organisasi (X1), lingkungan kerja (X2), dan etos kerja (X3), sedangkan variabel dependen adalah produktivitas kerja personil (Y). Data dikumpulkan melalui instrumen kuesioner yang telah divalidasi dan diuji reliabilitasnya, kemudian dianalisis menggunakan software SPSS versi 25. Hasil analisis regresi berganda menunjukkan bahwa budaya organisasi memberikan pengaruh yang signifikan terhadap produktivitas personil awak KRI Balongan-908. Hal ini mengindikasikan bahwa nilai-nilai, norma, dan keyakinan yang berkembang dalam organisasi berperan penting dalam membentuk perilaku dan kinerja personil. Selain itu, etos kerja juga terbukti memiliki dampak positif dan signifikan terhadap produktivitas kerja personil, yang menunjukkan bahwa semakin tinggi tingkat etos kerja yang dimiliki personil, semakin baik pula produktivitas yang dapat dicapai. Lebih lanjut, hasil analisis menunjukkan bahwa etos kerja dan budaya organisasi secara bersama- sama memberikan dampak signifikan terhadap produktivitas personil awak kapal dengan tingkat signifikansi α = 5%. Temuan ini mengkonfirmasi bahwa kedua variabel merupakan prediktor kuat dalam menjelaskan variasi produktivitas kerja personil di lingkungan kapal perang. Implikasi praktis dari penelitian ini menunjukkan pentingnya pengembangan budaya organisasi yang positif dan penguatan etos kerja melalui berbagai program pelatihan dan pembinaan personil
Confirmatory Factor Analysis (CFA) of Tourismpreneurship Based on Village Index Dimensions in Enhancing Tourism Competitiveness
No full textVillage-based tourism plays an important role in promoting inclusive and sustainable local economic development, particularly in rural areas with strong natural and cultural potential. However, tourism development in many villages is constrained by uneven entrepreneurial capacity and limited supporting economic infrastructure. This study aims to develop and validate a tourismpreneurship measurement model based on Village Index dimensions, focusing on the economic dimension, using Confirmatory Factor Analysis (CFA). The research was conducted in Kerinci Regency, Indonesia, involving 285 villages through a full sampling approach. Data were collected using structured questionnaires with a five-point Likert scale and analyzed using IBM SPSS AMOS. The economic dimension was operationalized through two latent constructs: Village Production (four indicators) and Economic Support Facilities (eight indicators). The CFA results indicate an acceptable model fit (CMIN/DF = 2.439; GFI = 0.928; RMSEA = 0.071). Village Flagship Products (λ = 0.866) and Postal and Logistics Services (λ = 0.616) emerge as the most influential indicators. The moderate correlation between constructs (r = 0.403) confirms discriminant validity. These findings support the use of the Village Index framework to strengthen tourismpreneurship and village tourism competitiveness. This study contributes theoretically by integrating tourismpreneurship within the Village Index framework and methodologically by validating a multidimensional economic model using CFA
Analysis of the Effect of the Number of Tourist Visits, Tourist Attractions, and Hotels/Lodging on the Local Income of Gresik Regency
No full textRegional Original Income (PAD) is one of the main indicators of regional fiscal independence in the era of regional autonomy. The tourism sector has strategic potential in increasing PAD through the economic activities generated. This study aims to analyze the influence of the number of tourist visits, the number of tourist attractions, and the number of hotels/lodgings on the Regional Original Income of Gresik Regency. The study uses a quantitative approach with a multiple linear regression analysis method. The data used is annual secondary data for the period 2010–2024 obtained from related agencies. The results of the study indicate that simultaneously the variables of the number of tourist visits, the number of tourist attractions, and the number of hotels/lodgings influence the Regional Original Income of Gresik Regency. This finding indicates that the tourism sector has a significant role in supporting the increase in regional revenue. Therefore, integrated and sustainable tourism development needs to be continuously improved to strengthen regional fiscal independence
Japanese Disaster Cinema as Lessons Learned in Disaster Education in Indonesia
No full textThis study aims to systematically review the development of studies on Japanese disaster cinema and identify its implications for the development of disaster education in Indonesia. The study uses a qualitative approach through a systematic literature review (SLR) following the PRISMA-based selection process. Literature was collected from international academic databases and analyzed using thematic analysis to identify patterns of meaning and trends in studies. The result of the study show that research on Japanese disaster cinema developed dynamically in the period 2012-2025 and can be classified into four main themes. The first theme relates to disaster narratives and social meaning construction, which positions film as a medium for reflecting on trauma, risk, and social charge. The second theme highlights trauma and collective memory, where cinema functions as a cultural archive that records and negotiates post-disaster experiences. The third theme discusses the relationship between humans, nature, and technology, showing how cinema represents disasters as the result of complex interactions between ecological systems, modernity, and human responsibility. The fourth theme examines the implications of cinema as a pedagogical medium capable of bridging the cognitive and affective dimensions of disaster education. The research findings confirm that cinema not only functions as a cultural representation, but also as a space for social reflection and learning that has the potential to increase risk literacy, social empathy, and critical awareness. Therefore, the use if visual media and cinematic narratives can be a complementary approach in the development of more contextual, participatory, and culture-based disaster education in Indonesia
Integrating APOS Theory and Scaffolding in Islamic Boarding Schools: The Conceptual Design and Validation of APOSCAF Learning Model
No full textMathematics education in Islamic boarding schools often faces unique pedagogical challenges, particularly in bridging traditional learning habits with the abstract cognitive demands of mathematical concepts. This study aims to develop and validate APOSCAF learning model, a conceptual integration of APOS (Action, Process, Object, Schema) theory and Scaffolding techniques, specifically designed for the Islamic boarding schools context. Using a Research and Development, the model was constructed through process of preliminary analysis and expert validation. The resulting APOSCAF learning model consists of five syntaxes. Expert judgment confirmed that the model is valid, indicating strong theoretical consistency and practical feasibility. This research contributes a culturally responsive yet cognitively rigorous framework, offering a strategic alternative for mathematics educators to enhance students' conceptual understanding within a religious-academic environment
Analysis of Work Accidents in Shipyards Using FMEA and FTA Methods with a Systematic Literature Review Approach
No full textOccupational accidents in shipyard industries remain a significant concern due to the complex and high-risk nature of shipbuilding and repair activities. Operations such as working at heights, confined space entry, welding, heavy lifting, and exposure to hazardous substances contribute to elevated accident rates and severe consequences, including fatalities and economic losses. This study aims to analyze occupational accidents in shipyards by integrating Failure Mode and Effect Analysis (FMEA) and Fault Tree Analysis (FTA) using a Systematic Literature Review (SLR) approach. The objective is to identify dominant accident types, prioritize critical risks, and determine root causes to support evidence-based safety improvements. The research employed a systematic literature review method by collecting peer-reviewed articles from major scientific databases published between 2010 and 2024. Relevant studies were selected based on predefined inclusion and exclusion criteria. Data were extracted and synthesized to identify common failure modes, risk parameters (Severity, Occurrence, Detection), Risk Priority Number (RPN) values, and causal relationships derived from FTA models. The PRISMA framework was applied to ensure a transparent and structured selection process. The results indicate that the most dominant occupational accidents in shipyards include falls from height, confined space incidents, fire and explosions during hot work, crushing injuries from heavy lifting operations, and electrical accidents. FMEA analysis revealed that confined space operations and welding activities consistently present the highest RPN values. FTA findings demonstrate that these accidents are commonly caused by a combination of human factors, equipment failures, inadequate supervision, insufficient safety procedures, and weak organizational safety culture. The integration of FMEA and FTA provides a comprehensive analytical framework that combines quantitative risk prioritization with qualitative root cause identification. This integrated approach enhances the effectiveness of occupational risk assessment in shipyard environments. Academically, the study contributes to the development of integrated risk analysis methodologies, while practically it offers structured recommendations for improving safety management systems in shipyard industries
Effect of Various Organic Fertilizer Treatments on Soil Bulk Density and Soil Color in Yardlong Bean (Vigna sinensis L.)
No full textYardlong bean (Vigna sinensis L.) is one of the secondary food crops with considerable potential as a food source; th erefore, improvements in cultivation practices are required to enhance its productivity. One effort to increase yardlong bean production is through the application of organic fertilizers, such as chicken manure and cattle manure. This study aimed (1) to evaluate the effects of chicken manure and cattle manure application on soil bulk density (BD) and soil color in yardlong bean cultivation, and (2) to determine the optimal dosage of these organic fertilizers for improving BD and soil color. The study was conducted from September to January 2026 in Tunggulo Village, Tilong Kabila Subdistrict, Bone Bolango Regency, Gorontalo Province, Indonesia. The experiment employed a Randomized Block Design (RBD) consisting of five treatments: P0 (control, without fertilizer), P1 (chicken manure at 10 t ha⁻¹), P2 (chicken manure at 20 t ha⁻¹), P3 (cattle manure at 10 t ha⁻¹), and P4 (cattle manure at 20 t ha⁻¹). Data were analyzed using analysis of variance (ANOVA) followed by the Honestly Significant Difference (HSD) test, and correlation analysis was conducted to examine the relationship between BD and the growth and yield of yardlong bean. The results indicated that the application of chicken manure and cattle manure had no significant effect on soil bulk density and soil color
Analysis Of Ethical Challenges In Customer Data Management In Small-Scale E-Commerce Msmes
No full textThe development of digital technology and e-commerce has provided great opportunities for Micro, Small, and Medium Enterprises (MSMEs) to expand their market reach and improve operational efficiency. However, behind these conveniences, various ethical challenges arise, particularly in customer data management. The collection of personal data through online forms, digital cashier applications, and marketplace platforms requires MSME players to act responsibly in accordance with the principles of business ethics and information technology ethics. This study aims to analyze ethical challenges in customer data management in small-scale e-commerce MSMEs, focusing on data privacy, information security, and compliance with business ethics principles. The research method used is descriptive qualitative with a literature study approach to relevant scientific journals, regulations, and official documents. The results of the study show that most MSMEs still have limitations in their understanding of digital ethics and customer data protection systems. These limitations have the potential to cause data leaks and reduce consumer trust. Therefore, it is necessary to increase awareness of digital business ethics, provide technology literacy training, and implement data protection standards in order to protect customer rights and ensure the sustainability of MSME businesses
Pendampingan Aplikasi Budidaya Sayuran Hidroponik Sistem NFT untuk Penguatan Entrepreneurship Mahasiswa Agribisnis
No full textTransformasi sektor pertanian menuju agroindustri modern menuntut adanya sumber daya manusia yang inovatif dan berjiwa wirausaha, khususnya dari kalangan mahasiswa agribisnis. Kegiatan pendampingan dan praktik langsung ini dilaksanakan di Kebun Hidroponik Tirta Tani Farm, Kabupaten Gowa, dengan tujuan untuk memperkuat kapasitas entrepreneurship (kewirausahaan) mahasiswa melalui aplikasi budidaya sayuran hidroponik sistem Nutrient Film Technique (NFT). Metode yang digunakan adalah experiential learning melalui pendampingan teknis dan partisipasi aktif dalam seluruh rantai pasok agroindustri, mulai dari hulu hingga hilir. Hasil kegiatan menunjukkan bahwa pelibatan mahasiswa secara langsung dalam tahapan penyemaian, manajemen nutrisi AB-Mix, pengendalian hama ramah lingkungan, hingga strategi pengemasan dan pemasaran berhasil menjembatani kesenjangan antara teori akademik dan realitas bisnis. Peningkatan keterampilan teknis (hard skills) dan manajerial (soft skills) ini secara signifikan membentuk mental wirausaha mahasiswa agar siap bersaing dan menciptakan peluang bisnis agribisnis berbasis teknologi pertanian berkelanjutan di masa depan