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Online Studies Made Easy For Adults
Get PDFAsia e University (AeU), a leader in open, online and distance education, offers degrees via blended and online learning since 2008. The academic standards required for all blended and online programmes are as high and on par with those who study on campus and the qualification is of equal value
Development of System Continuance Models for Assessing among Local E-Government in Indonesia
Get PDFThis study reports how to combine technology acceptance and use models based on expectations and confirmations in the information system success model to objectively assess the continuance of local e-government based on the organizational perspective and perspective of users in Indonesia. The developed model is arranged in 11 variables and 48 indicators. Pathways of influence between variables are presented by 16 links. However, this study does have some limitations. With regard to the level of use, there is no fully mandatory use of the system, and not all UTAUT2 variables and the possibility of a moderator are integrated with the model. Other studies used various assumptions, methods, and different understandings can present different propositions. In addition, limitations can help to further study, especially the validity of the proposed model. Future research can explore additional expansion variables and moderators, so that in the new model between variables can be made more explicit relationships
The Influence of Customer Relationship Management and Relationship Quality on Customer Life Time Value in the Insurance Industry in Malaysia
No full textMost of the previous research studies on the effect of Customer Relationship Management, Relationship Quality and Customer Lifetime Value are in parts, but they do not holistically explore the inter-relationship between these variables and how such relationships impact on new Customer Acquisition and Retention of existing customers. This study focuses on assessing these relationships by taking a different approach that emphasizes more of the customer perspective rather than the usual company perspective. It assesses the relationship effect of Customer Relationship Management (CRM), Relationship Quality (RQ), Customer Lifetime Value (CLV) and Customer Acquisition and Retention in the insurance industry. For the purpose of investigating the interaction magnitude among the constructs, Structural Equation Modelling (SEM) has been adopted. A total of 332 valid questionnaires have been used to analyse the relationship and 4 key outcomes were produced. The result from this study has shown that Customer Relationship Management has a direct positive effect on the Relationship Quality as well as Customer Lifetime Value (CLV). Also, it was established that the Relationship Quality (RQ) has a direct positive influence on Customer Lifetime Value (CLV) in terms of usage quantity, loyalty, word-of-mouth and purchase intention. Lastly, the study also confirmed that the inter-relationships between Customer Relationship Management (CRM), Relationship Quality (RQ) and Customer Lifetime Value (CLV) have positively affected new customer acquisition and retention of existing customer, but with a mixed outcome especially for Customer Lifetime Value. However, the results showed that only Purchase Intention and Word-of-Mouth have shown significant relationship on new customer acquisition and retention of the existing customer. Loyalty and Usage Quantity, on the other hand,
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only showed a positive relationship but they do not affect new customer acquisition and retention of existing customer. Overall, the findings of the study suggest that, given the limited resources of the insurance company, it should focus on the right factors to enhance customer experience and perception that will translate into better profit for the company. Furthermore, factors such as Customer Relationship Management, Relationship Quality and Customer Lifetime Value should be reviewed as parts of a holistic relationship to generate the desired result of attracting (acquiring) new customers and retaining existing customers, with the outcome of sustaining or improving company profit
The Financial Support Structure of Small and Medium – Scale Enterprises (SMEs) In Ghana: A Comparative Study of Capital Market Finance and Bank Finance.
Get PDFThe introduction of capital market in Ghana with the establishment of the Ghana Stock Exchange (GSE) in 1989 was received as an initiative that provides an alternative avenue for businesses to raise long term capital to finance their operations and list on the exchange. The Government was also expected to divest its interest in the over 300 state-owned enterprises (SOEs) at the time through the GSE to boost activity on the stock market. After 25 years of capital market operation, a large number of medium and large scale companies still operate outside the formal capital market and mostly depend on bank finance in spite of limited access to credit which has been identified as critical factor constraining business growth in Ghana. The low utilization of capital market finance has implication for the number of companies listed on the GSE. With 11 companies listed in 1990, the number increased to 37 in 2016, giving an average of one listed company per year. To this end, the main purpose of the present study was to explore factors that influence the decision of companies to raise funds from the capital market for their operations. The study relied mainly on primary data, and structured questionnaires employed as data collection instrument. Simple random sampling technique was adopted to select 400 respondents and binary logistic regression used as the estimation technique. The results show a positive and significant relationship between loss of control, credit availability, knowledge about capital market, and capital market finance. It also revealed a negative and significant relationship between growth stage of the firm and capital market finance. The results further show that SMEs are over dependent on bank finance due to the constraint they face in accessing other forms of external finance. Based on the results, the study recommends intensive education and awareness creation programmes for potential issuers on the benefits of capital market finance
Succession Challenges in Small-Medium Outboard Marine Businesses of Malaysian Chinese Family Ownership.
Get PDFThis research study focuses on the succession challenges in small-medium outboard marine businesses of Malaysian Chinese family ownership. The founder-owners face challenges in convincing the next generation members to establish their careers within the family business and to ensure successions are in place to safeguard the family’s wealth. A gap exists in the research literatures concerning such family business owners; and their experiences would provide valuable information to other Malaysian Chinese family businesses planning to start the succession journey. An exploratory case study methodology to research five Malaysian Chinese family businesses cases in Klang Valley, Selangor, Malaysia is used in this study. The primary qualitative data were obtained through in-depth, semi-structured interviews and observations. The research data lead to the identification of the following themes: generational change affects the survival of small-medium Malaysian Chinese family-owned businesses; the founder-owners’ intention and desire for business to pass to the next generation give rise to the imperative of succession; the founder-owners’ motive and goals, family context and the business nature would determine a large part to how the succession plans are carried out and the upbringing, expectation and obligations would determine how the next generations of children would view the prospect of taking over the family business. From this, a succession model that detailed an inclusive approach to succession planning process between the two generations is established. This research study could also facilitate other Malaysian family businesses to rethink and refocus on the importance of undertaking an inclusive approach to succession planning. The success of family-owned Small-Medium Enterprises (SMEs) would justify the Malaysian Government’s continual efforts to support their growth
Assessing the Information Technology Governance Trust Using Readiness and Usability Models: A Model Development Study
Get PDFInformation Technology Governance (ITG) is important for schools and stakeholders to manage rights and responsibilities for decision-making processes. Institutional policies, systems, and users are the basic components of the proposed ITG model. The success of ITG is a primary concept in this topic. It occurs when users have a good level of trust in IT. The success of ITG implementation depends on the IT knowledge. There are several dimensions to measure in ITG implementation: readiness model, usability model, and input-process-output model. The researchers included level of trust into the input-process-output model, thus a new model of ITG implementation is obtained. Instead of using empirical evidence, this study develops the ITG implementation model by using theories from previous studies. The model is proposed and developed by incorporating the Nielsen usability model and the Parasuraman readiness model into the input-process-output model. The result is a model of IT governance trust that consists of 9 variables in 23 influential relationships. This study also shows coherent aspects of the process model, the causal model, and the questionnaire of each indicator
MBA A Good Complement
Get PDFMASTER of Business Administration (MBA) has long been regarded as the world's premier business qualification. At Asia e University (AeU), the programme's reputation goes one step furthe. AeU provides its students with an unparalleled opportunity to earn their MBA qualifications without disrupting their careers
Effects of Demographic Factors on the Multiple Intelligences of preclinical Dental Students at SEGi University Malaysia
Get PDFOver the years, there has been an increased emphasis on the learner-centred, outcome-based, as well as patientcentred approach in dental education. These changes require dental students to acquire many hard and soft skills in order to fulfill their role as a health care professional. The Theory of Multiple Intelligences (MI) by Howard Gardner fits well in this changing face of dental education as it embraces a mixed blend of capabilities and skills that are unique to an individual, which are important in shaping the dentist of tomorrow. This cross-sectional study
investigated the MI of preclinical dental students at a private university in Malaysia using the MI Inventory. The effects of various demographic factors on MI were also explored. Dental students demonstrated the highest mean score in the intrapersonal domain and the lowest, in the verbal/linguistic domain. Age, gender, race and family income were found to play a role in the MI of these students. Findings of this study gives of a better understanding of the strengths and weaknesses of preclinical dental students in terms of their MI. Demographic and individual differences in MI suggest that mixed modes of teaching and learning and the learner-centred approach are beneficial in dental education
Strategic Planning In Small Enterprises on Shaping the Competitive Advantage of Boutique Hotels in Sabah and Sarawak
Get PDFThe relevance of strategic planning in small enterprises presents a mixed outcome in
the literature. Lack of key decision contents indicators hinder strategic planning among
small enterprises owner-managers who depend on their intuition and experience in
making strategic decisions. Moreover, the development of strategic planning contents
from a unidimensional versus multidimensional approach remains inconclusive. At
present, there is minimal knowledge on the applicability of planning dimensions which
contribute to small enterprises competitive advantage.
The aim of this study was to determine the relevance of strategic planning in boutique
hotels through key planning topics and coordination as the base to develop key decision
contents indicators A novel strategic planning content framework for small enterprises
was introduced which allowed inquiry into unexamined aspects focusing on a contentoriented,
emergent approach as opposed to process-deliberate. These included decision
content, planning formality, owner-manager influence, strategic analysis framework
and internal-external aspects. Through a case study approach, semi-structured
interviews were conducted with owner-managers of nine boutique hotels located
throughout Sabah and Sarawak. Findings suggest strategic planning is relevant for
boutique hotels where decision indicators relate to profits, marketing, operations and
facilitated by briefing and proposal. Multidimensional approach design is more suitable
and all four planning dimensions are pertinent except strategic analysis framework.
Strategic planning is considered an option, not a necessity and decision contents are
informal and intuitive.
The strategic planning framework for small enterprises is an original contribution of
this study focusing on decision contents and planning dimensions. Instant-Messaging
Applications, closer collaboration with online travel agents, retention of key employees
and knowledge acquisition should guide boutique hotels to remain sustainable. Small
enterprises do differ significantly from larger enterprises in their strategic planning
practice and future research should consider multidimensional approach
An Assessment of Undergraduate learning outcomes in service-learning engagement: A Phenomenological Study in a Malaysian Institution of Higher Learning.
Get PDFService-learning is a teaching and learning strategy that integrates community service with instruction to instill civic attitude and enrich students’ learning experience. The Malaysian Education Blueprint 2015-2025 (Higher Education) states service-learning as one of the ways to develop students’ 21st century skills. However, there is not much research done on service-learning in the Malaysian context. This study is prompted by views that Malaysians in general lack civic attitude and Malaysian graduates lack academic skills. Therefore, the study aims to assess undergraduate learning outcomes in service-learning engagement based on a case study in a Malaysian higher learning institution and find out whether service-learning is able to develop civic attitude and academic skills.
This research is founded on Kolb’s Experiential Learning Theory and Mezirow’s Transformational Learning Theory. It is a phenomenological study using qualitative research methodology. Data was collected for textual analysis from students and lecturers through semi-structured interviews of students, individual reflective journal of students, group reflective report of students, semi-structured interview of lecturers, reflective journal of lecturers and observation of students.
Students were asked to describe their lived experience of participating in service-learning project. The participants of this study were year one and year two diploma students from various disciplines taking a compulsory general studies course, namely Civic Consciousness and Volunteerism in a private higher learning institution in Malaysia and the lecturers who taught them. The course requires students to carry out a group project, which benefits the community within a semester. The service-learning projects carried out by the students were categorised into three themes, i.e. environment, filial piety and underprivileged children.
The findings show that students experienced various civic, academic, and personal and social outcomes, including awareness of community issues, sympathy, compassion and respect for the affected community, the intention to be involved in charity activities in the future, teamwork skills, communication skills, leadership skills, thinking and problem-solving skills, planning and organising skills, sense of achievement, happiness, gratefulness, and realisation of own weaknesses. Most of the lived experiences shared by students were positive. The findings suggest that service-learning has the ability to develop students’ civic attitude and academic skills