UIU Institutional Repository (United International University)
Not a member yet
3191 research outputs found
Sort by
Internal Control System of Aviation Systems Limited (ASL): A study on Bangladesh Aviation Industry
No full textThis report provides an in depths analysis on the internal control system of Aviation Systems Limited (ASL), one of the Bangladesh’s leading aviation support and technology solutions provider. This study was a mandatory part of Bachelor of Business Administration (BBA) program at united International University. And this report is based on a three months internship experience in ASL finance department. To gain practical knowledge about how internal control mechanisms functions within a aviation based organization and how these systems contribute to operational efficiency, compliance, and transparency is the main objective of this study. ASL have a major role in the Bangladesh aviation industry through various services like, ground handling, route navigation and permit operation database. ASL POD technology automates the overfly, landing permit process under the regulations of Civil Aviation Authority of Bangladesh (CAAB). This report discovers the organization’s control practices in both financial and technological domains. ASL maintain a strong segregation of duties policy to minimize the fraud and unethical activities and ensure accountability within the finance department. To maintaining system integrity and data security the Technology and Development play a crucial role. Introduce of digital system like POD has significant role to reduce the time, manual errors, improved workflow and enhanced the coordination with the help of regulatory body. In this study identifies some limitations also like slower workflow for multipole audit for one transaction, and lack of communication between the department. To solve those issues, this report recommended several ideas like simplifying the approval chain, organize regular departmental meeting, conduct internal audit in regular basis, and arranging employee training program to improve their work efficiency
Credit Rating Assessment of CRAB: An Internship Experience on The Evaluation of Agromax International
No full textThis internship report is prepared as a requirement of the Bachelor of Business Administration (BBA) program at United International University (UIU). It summarizes my three-month internship at the Credit Rating Agency of Bangladesh Limited (CRAB), where I worked in the Rating Department from August 6 to November 6, 2025. The report highlights how academic concepts of finance, risk analysis, and corporate governance were applied in real credit-rating activities.
CRAB, licensed by the Bangladesh Securities and Exchange Commission (BSEC), plays a vital role in Bangladesh’s financial system by providing independent evaluations of corporate creditworthiness. During my internship, I gained hands-on experience in financial-statement analysis, ratio calculation, data verification, and preparing rating working-paper drafts. These tasks strengthened my analytical skills and deepened my understanding of CRAB’s rating workflow.
A key assignment involved contributing to the credit assessment of Agromax International. I collected two years of financial statements and calculated major financial ratios including liquidity, leverage, profitability, coverage, and working-capital indicators. Using CRAB’s internal rating model, I computed the quantitative score by standardizing ratios, applying weighted scores, and comparing Agromax’s performance with industry norms and historical trends. I then aligned these findings with qualitative factors—management strength, operational risks, and business outlook—to prepare an initial rating assessment.
Overall, this internship enhanced my technical, analytical, and communication abilities and provided valuable exposure to real-world credit-rating practices, supporting my long-term goals in finance, risk management, and financial technology
General Banking Activities: An Observational Study of Dhaka Bank PLC.
No full textThis report discusses the general banking activities of Dhaka Bank PLC., one of the leading private commercial banks in Bangladesh, based on an observation study conducted over three months at the Eskaton Branch, where I was an intern. The analysis primarily involved the key areas of operation of Trade Finance, i.e., import business and processing of Letters of Credit (L/C) and the Credit Department, and the analysis of the retail banking services, cash management, and remittance cash. The report implied a mixed-methods research design, including direct involvement and observation, as well as a review of secondary data, such as the bank's annual reports and internal documents.
Its findings reveal that Dhaka Bank is a healthy institution having a strong corporate banking franchise as evidenced by its factual, centralized implementation of trade finance by its Central Processing Centre (CPC) and a stringent credit assessment process that is handled in accordance with the 5Cs (Character, Capacity, Capital, Collateral, and Condition). According to performance measures, the number of account holdings in the current, savings, and fixed deposit segments has been steadily increasing, as have remittance inflows, a sign of growing market penetration and customer confidence in the bank. Nonetheless, the competitive environment also poses serious challenges for analysis. The SWOT analysis and Porter's Five Forces analysis both reveal that the flooded banking sector is experiencing intense neck-to-neck competition, a high proportion of Non-Performing Loans (NPLs) that is deterring profitability, and an increasing risk posed by alternative fintech and mobile banking solutions, such as bKash and Nagad. In turn, Dhaka Bank PLC. is currently developing a digitization strategy, including introducing new services such as Dhaka Bank GO and C-Solution, and exploring opportunities for expansion in areas such as financing SMEs, green banking, and supporting women entrepreneurs.
Finally, Dhaka Bank PLC. can be afforded the chance to succeed and thrive in a changing financial environment by leveraging its long-established reputation, vast branch network, and existing digital initiatives, provided it takes decisive action to overcome its asset-quality and operating-efficiency shortcomings and ensure long-term profitability and dominance
The Impact of Last-Mile Delivery on E-Commerce: A Systematic Analysis of Consumer Satisfaction
No full textE-commerce has created an epic revolution in consumer nature and their purchasing behavior. Because it offers more convenience than a traditional market. Because it’s easy to access, moreover, a person can compare the price in multiple stores, which helps the consumer to increase their purchasing power and create more flexibility. However, the efficiency and reliability of the supply chain totally depend on the final stage of the supply chain, which is the last-mile delivery. Because it is one of the key elements of consumer satisfaction. The last-mile delivery process is more like the (80/20) rule. which means 80 percent of satisfaction comes from 20 percent effort, and the remaining 20 percent satisfaction comes from 80 percent effort. In order to verify the hypothesis, the study investigates the delivery speed, reliability, quality, and cost. These four mainly are independent variables, and consumer satisfaction is the dependent variable. One directly affects another. In order to validate the hypothesis around 70 consumers survey has been collected and analyzed to determine their answers on the key factors of consumer satisfaction, loyalty, and trust. The report findings reveal that the timely delivery increases confidence, but product safety and affordability could also have a significant impact on the output. Moreover, the study shows the preference of cash on delivery, which totally reflects the lack of trust in both digital payment system and e-commerce. The regression analysis shows a moderate relation between last mile delivery and consumer satisfaction
Financial Performance Analysis of Bank Asia PLC
No full textThe purpose of preparing this report is to present the financial position of Bank Asia PLC. The data used in this study are the five-year range from 2020 to 2024. The empirical study of Bank Asia PLC was performing using ratio analysis, which is a popular technique. A ratio analysis has been applied to evaluate the financial performance of it based on five aspects ‐ profitability, liquidity, solvency, operational efficiency and market performance. From the liquidity ratio, I came to know that Bank Asia PLC holds a good amount of liquidity in all the years. A profitability study reveals that they might be more profitable if they focused on maintaining good relations to the customers. But when I got to the efficiency analysis, suddenly I understood that they are doing well with their resources for generating income and profits. And so, they have failed the solvency test, in that they lack adequate assets against their long-term liabilities. Finally, the market ratio demonstrated steady increase throughout the years. These analyses assist the parties who are interested in evaluating investment, loan and strategic decisions. In the fourth chapter of the report, I’ve concluded that to keep their position at the top level, Bank Asia PLC needs to put high priority on providing excellent customer service that meets the needs of current customers who want efficiency and dependability. This proactive strategy increases Bank Asia PLC competitive advantage in the fast-paced market while also fostering loyalty and trust
Digital Marketing at the ILMIFY TEACH IT AGENCY: An Internship Experience
No full textThis internship report highlights the practical experience at ILMIFY TEACH IT AGENCY, specifically in the Digital Marketing (Meta Ads, Google Ads & SEO) department. As part of the degree requirement, this internship allows me to apply theoretical marketing knowledge in a real-world business setting and gain hands-on exposure to various digital marketing research activities. During the internship, I was actively involved in focusing on digital marketing, like Meta Ads, Google Ads & SEO. Digital marketing sectors are essential to digital revolution and economic progress in the world. Increasing internet convenience, increased business digitalization, and growing global outsourcing chances have knowingly quickened the industry’s development. Digital service companies now play a vital role in helping organizations accept online business models, modernize operations, and support their market presence. ILMIFY IT AGENCY offers differentiated services, including digital marketing, CMS-based website development, custom software and app development, and branding design solutions. The agency activates with a mission to deliver progressive, reliable, and user-centered digital services to both local and international customers. The broader industry determines steady growth supported by government digitalization creativities and increased commercial activity. However, firms also face challenges such as strong market rivalry, skill development shortages, and the existence of changeable service quality among competitors. ILMIFY IT AGENCY shows significant growth potential due to its skilled team, various service structure, and customer-attentive work attitude. Opportunities remain for the organization to enhance workforce capacity, support international market positioning, and expand technological expertise. The study concludes that ILMIFY IT AGENCY holds strong potential for continued development by improving service value, attractive market visibility, and the creation of its competitive placement. The digital IT sector will remain a major driver of national growth, and firms like ILMIFY are positioned to contribute meaningfully to this growth. The first section of this report provides a thorough overview of the industry, including its size, maturity, and trend; technological factors; legal and political factors; its products and services; industry rivalry; and a summary of challenges and opportunities. The second section provides a description of ILMIFY TECH IT AGENCY and highlights the company’s remarkable history, the company’s mission vision and goals, customer mix, product mix, service quality, and SWOT analysis. The next section provides the main part of this report: market creation. Four strategies are discussed, and suitable market creation strategies are identified
Internship report on "A comprehensive study of headhunting practices in Grow n Excel
No full textThis internship report provides detailed study of the headhunting practices carried out at Grow n Excel, a leading human resource consultancy firm in Bangladesh. The purpose of this report is to explore how headhunting an advanced and targeted form of recruitment operates within a professional setting and contributes to the organization's overall talent acquisition strategy. By examining the full cycle of the headhunting process, from client engagement to candidate placement, the report aims to bridge the gap between theoretical knowledge and practical application. The study provides insight into how Grow n Excel identifies, attracts, and recruits highly skilled professionals, particularly for mid to senior-level positions in various industries, such as FMCG, telecommunications, pharmaceuticals, and financial services.
The report outlines the key stages of the headhunting process at Grow n Excel, which include receiving and reviewing client requirements, sourcing and screening resumes, conducting mapping and branding, coordinating interviews, and finalizing candidate selections. It also explores how the company maintains a structured internal workflow using tools like the Human Resource Information System (HRIS), ensuring that candidate data is organized and easily retrievable for current and future recruitment needs. The firm’s approach is highly personalized and data-driven, allowing it to successfully place candidates in strategic leadership roles across renowned local and multinational companies.
In addition to proc
Service Operations of Dhaka Bank PLC
No full textThis report is all about discussing the service operations of an organization. After completing 3 months of experiences working as an intern, the task was to discuss about the service operations process of that organization.
The subject was “Service Operations at Dhaka Bank PLC.” The motive was to gain real life experience and finding the actual process for the banking sector. The information was gathered using both primary and secondary sources. As an intern, there were several duties and responsibilities like documentation, handling customers, working as a team and many more. There were some limitations as an intern as well. However, turning the disadvantages into advantages was a challenge.
The most important part, “Service Operations”, is also elaborately discussed. The role and importance of service operation process is directly related with the company’s profit. The workflow, technologies and purpose are very important part of this task. There are certain challenges and obstacles while doing all these, but the importance is more valuable.
Finally, the service operation of Dhaka Bank PLC is discussed in detail. Their process is very clear and designed very smoothly to be customer-friendly. There are some scopes for improvement that are discussed as recommendation. However, Dhaka Bank PLC is already shinning by their own light
Research Project Report on Factors Behind SCM Major Selection at UIU
No full textThis research investigates the factors influencing undergraduate students at United International University (UIU) to choose Supply Chain Management (SCM) as their major in the Bachelor of Business Administration (BBA) program. Using a mixed-methods approach, the study combines data from a quantitative survey of 26 SCM students with insights from eight semi-structured interviews to identify and explore five core themes: career motivation, peer influence, perception of SCM’s future relevance, curriculum satisfaction, and pre-enrollment awareness. Findings reveal that career prospects are the primary motivator, with 69% of students selecting SCM due to its job potential, while 46% reported minimal awareness about the field at the time of enrollment. The analysis also highlights the role of peer and family influence, moderate satisfaction with the current curriculum, and the need for better institutional academic guidance. Correlation analysis further supports the thematic findings, revealing significant statistical relationships among key variables. The study concludes that while SCM is perceived as a strategic and future-oriented discipline, gaps exist in student awareness, curriculum relevance, and academic counseling. Recommendations include strengthening career advising, improving pre-admission communication, and aligning curriculum with market demands
Internship Report on “Recruitment and Selection Process of Dhaka Bank Limited”
No full textThe "Banking Excellence" mission of Dhaka Bank Limited is unique in the rapidly expanding finance sector. One of the world's leading financial institutions seeks out creative ideas from its knowledgeable and talented staff members who work in a range
of positions. One of the most crucial responsibilities of an organization is HR operations. Visit the HR department of Dhaka Bank to learn more about human capital. An outstanding team of administrators handles all HR-related matters. Their diligence has allowed them to select competent applicants. They keep a genuine flow throughout the drawing and phases. The reduced roll-up rate indicates that Dhaka Bank's hiring and recruitment procedure is exemplary.
The study's focus is the Institute of Human Resources. Dhaka Bank requires highly skilled employees who work hard because of the heavy workload compared to private commercial banks; otherwise, the entire business will fail. Such wealthy people present
a significant obstacle for any company. At the beginning of the year, the Human Resources Division will send a general form to all other branches and divisions of the headquarters in order to forecast future human capital demand at Dhaka Bank Ltd. (DBL). The information obtained in this way is used by the HR department to project the staffing requirements for the year. DBL employs
both the assortment and drafting processes, but due to its size, the procedure varies based on the task at hand.
A commercial bank's performance is greatly influenced by the quality of customer service it offers. The effectiveness of the service is influenced by the staff's knowledge and output. Therefore, if the right person is selected for each position, DBL needs to exercise caution. Improve the hiring and assessment procedures at DBL. There is always space for improvement, even though DBL's entire hiring and selection procedure is well-integrated. It is necessary to update both policies and practices