Nnamdi Azikiwe University Journals
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OPERATIONAL RISK MANAGEMENT AND PERFORMANCE OF SELECTED COMMERCIAL BANKS IN ANAMBRA STATE, NIGERIA
No full textThe study examined the effect of system and technology risk on the organizational performance of selected commercial banks in Anambra State, Nigeria. The population of the study was three hundred and twenty (320) employees of the selected banks in Anambra. 300 copies of the questionnaire were returned and certified fit for the study. Census method was employed because of the manageable size of the population. Descriptive survey design was employed in the collection of data which were analyzed using correlation analysis, and the hypotheses were tested at a 5% level of significance A five-point Likert structured questionnaire was deployed in eliciting data from the respondents. The Cronbach Alpha was used to determine the reliability of the instrument. The Cronbach Alpha value of 0.637 and 0.694 respectively were obtained. The study employed Regression method to determine the effect of operational risk management and performance of selected commercial banks understudy. System and technology risk has a t-statistics of -3.014 and a probability value of 0.003 which is statistically significant. Thus, we reject the null hypothesis and accept the alternate hypothesis which states that system and technology risk has a significant effect on organizational performance of selected commercial banks in Anambra State, Nigeria. Therefore, the study recommended that, the management of banks should institute measures on system access and navigation, as well limit system abuse by staff and bank customers. This could be made manifest by establishing data protocols with authorized access to information on the system
REWARD MANAGEMENT AND EMPLOYEE PERFORMANCE IN PHARMACEUTICAL FIRMS IN ANAMBRA STATE, NIGERIA
No full textThe study investigated the relationship that exists between reward management and employee performance in pharmaceutical firms of Anambra State, Nigeria. Specifically, it determined the relationship that exists between flexible work hours and job satisfaction in pharmaceutical firms as well as the relationship that exists between compensation system and quality service delivery in pharmaceutical firms of Anambra State. This study employed a descriptive survey research design and was anchored on Equity Theory by John Adams (1963). The population of the study was 549 out of which 231 was the sample size derived using Taro Yamane Technique. Data were collected from respondents with the aid of a structured questionnaire. The collected Bio data were analysed using descriptive statistics of frequency tables, percentages and arithmetic mean while hypotheses were tested using Pearson Product Moment Correlation Coefficient with the aid of Statistical Package for Social Sciences (SPSS, version 27). Hypothesis one revealed that flexible work hours had a significant positive relationship with job satisfaction in the studied pharmaceutical firms with r = 0.874 n = 202 and p-value of 0.031 (p<0.05). Hypothesis two also indicated that there is a positive significant relationship between compensation system and quality service delivery in the pharmaceutical firms with r = 0.923, n = 202, and p-value of 0.026 (p<0.05). Hence, the study concluded that there is a positive relationship between reward management and employee performance in pharmaceutical firms in Anambra State, Nigeria. It was therefore recommended that pharmaceutical firms give employees flexible work hours as a reward to boost job satisfaction which will lead to client satisfaction. Again, pharmaceutical firms need to constantly adhere to a compensation system that can motivate employees to deliver effective and efficient services
TECHNOSTRESS AND EMPLOYEE ENGAGEMENT OF MONEY DEPOSIT BANKS IN ANAMBRA STATE
No full textThis study was deemed necessary because of what appear to be the confusion on the part of the employees as a result of so many information on how to do their jobs made possible by Information and Communication Technology (ICT), their private life also seem to have been encroached on as a result of being able to reach them at any time of the day, and their workloads seem to have increased because of technology. Hence, the broad objective of this study was to examine the nature of relationship that exists between technostress and employee engagement in money deposit banks in Anambra State. One specific objectives, research questions and hypotheses were formulated with the decomposed variables of the study. The work was anchored on Person-environment (P-E) fit theory propounded by French and Kaplan in 1972. The study adopted a survey research design due to the nature of the study. The study population was 1005 while the sample size was 286 determined using Taro Yamane’s Statistical formula. Data were collected using structured questionnaire and were analyzed using Pearson’s Product Moment Correlation Coefficient while the hypotheses were tested using .05 level of significance. From the findings, it was shown that there was a significant positive relationship between information overload and emotional exhaustion in deposit money banks in Anambra State (r =.966, P-value = < .05). It was therefore concluded that technostress has a significant relationship with employee engagement in money deposit banks in Anambra State. Hence, the study recommends that the management of the studied organizations should try to regulate the amount and types of work related information the employees are exposed to within the work premises to avoid them being overwhelmed by information thereby causing emotiona
PERFORMANCE APPRAISAL AND EMPLOYEES’ATTITUDE IN NATIONAL INSTITUTE OF CONSTRUCTION TECHNOLOGY AND MANAGEMENT (NICTM) NIGERIA
No full textThe objective of this study is to examine performance appraisal and employees ’attitude in National Institute of Construction Technology and Management (NICTM) Uromi, Edo State. The study assessed how performance appraisal (graphic rating scale and behaviorally anchored rating scales) influenced employees’ attitude (employees job satisfaction and employee’s participation) in National Institute of Construction technology and Management. NICTM, Uromi. The study adopted a survey research approach where primary data were collected from the respondents with the use of questionnaire administered to employees. The population of the study is three hundred and ninety-seven (397), Taro Yamane formula was used to determine the sample size of one hundred and ninety-nine (199). Ordinary Least Square regression was used to test the two formulated hypotheses in line with the objectives of the study and the results led to the rejection of the two null hypotheses showing that there is significant relationship between performance appraisal and employees’ attitude. The study concluded that performance appraisal influences employees’ attitude in National Institute of Construction technology and Management (NICTM) Uromi – Edo State. The study recommends that organization should continue to adopt performance appraisal method that would enable effective appraisal of the employees and therefore provide opportunities to the management in identifying staff training needs and improve employees job satisfaction
CONFLICT RESOLUTION AND ORGANISATIONAL HARMONY OF FIRST BANK PLC, AWKA, ANAMBRA STATE, NIGERIA
No full textThis study focused on conflict resolution and organizational harmony in selected branches of First Bank of Nigeria, in Awka, Anambra. The specific objectives were focused on the relationship between avoidance strategy and job satisfaction among the employees; secondly, between compromise strategy and goal attainment in the selected branches of First Bank of Nigeria, in Awka, Anambra. The study was anchored on Contingency Theory by Fiedler. The study adopted survey research design and simple random sampling technique was used to select the branches of first banks in Awka, Anambra State. The population of the study is 189 and Taro Yamane formula was used to determine the sample size of 128. Data were collected with the aid of structured questionnaire. The data generated were analyzed using Descriptive Statistics (Arithmetic Mean) and hypothesis one was tested using Pearson Product Moment Correlation Co-efficient while hypotheses 2 was tested using on Statistical packages for Social Science (version 21) at 5% level of significance. Findings revealed that there is positive relationship between conflict resolution and organizational harmony in selected branches of First Bank Plc, Awka, Anambra State by indicating that there is positive relationship between avoidance strategy and job satisfaction; secondly, between compromise strategy and goal attainment; The study recommended that management should be adopt emotional intelligence practices such as social skills, self-awareness and social awareness to have adequate knowledge of the personalities within an organization to always adopt conflict avoidance strategy. This will guarantee peaceful work place and high job satisfaction There is need to adopt a system of compromise through sensitization of staff as it will give them the right job behaviour towards attainment of organisational goals
EMOTIONAL INTELLIGENCE AND SUSTAINABILITY OF LIVESTOCK BUSINESSES IN ANAMBRA STATE
No full textThe study investigated the influence of emotional intelligence on sustainability of livestock businesses in Anambra State. The dimensions of emotional intelligence such as self-awareness, self-regulation, motivation, empathy and relationship management were examined in relation to sustainability of livestock business in Anambra State. Survey research design was adopted and 100 owners of livestock farms in Anambra State were purposively selected for the study. Questionnaire was used as the instrument of data collection and multiple regression technique was used as the estimation technique. The study found that self-awareness, self-regulation, motivation, empathy and relationship management have significant influence on sustainability of livestock business in Anambra State. The study recommends that training and development should be provided to the owners of livestock business for effective understanding of the emotions of others and how to relate to them that is cultivating good rapport with publics of the organization
ARTIFICIAL INTELLIGENCE-MACHINE LEARNING (AI-ML) TECHNOLOGY AND CUSTOMER MANAGEMENT OUTCOMES IN HOSPITALITY ENTERPRISES IN CALABAR METROPOLIS
No full textThe research evaluates Artificial Intelligence-Machine Learning (AI-ML) technology and customer management outcomes in hospitality enterprises in Calabar Metropolis. The study was conducted to examine the level of correlation between AI-Machine Learning technology and customer segmentation in hospitality enterprises in Calabar Metropolis; and to assess the extent to which AI-Machine Learning technology correlates with customer retention in hospitality enterprises in Calabar Metropolis. The research adopts the survey research design. The study uses primary sources of data. A structured questionnaire was the major instrument for data collection. The study adopts the purposive sampling technique. Cronbach Alpha statistic was used to obtain the value of 0.75 as the instrument reliability ratio. Descriptive and inferential statistics were employed for data analysis. The findings reveal that there is a positive and significant level of correlation between AI-Machine Learning technology and customer segmentation in hospitality enterprises in Calabar Metropolis; AI-Machine Learning technology and customer retention in hospitality enterprises in Calabar Metropolis. The study concludes that AI-Machine Learning (AI-ML) technology significantly correlates with customer management outcomes in hospitality enterprises in Calabar Metropolis. The study recommends among others that hospitality enterprises in Calabar Metropolis should always train and retrain the handlers of AI-ML infrastructures so as to consistently achieve improved customer segmentation in the corporate entities; and management of hospitality firms in Calabar Metropolis need to periodically update their AI-ML software and hardware so as to evade system failure while boosting customer retention in the going concerns
Evaluation of Agricultural Credit Utilization Among Rice Farmers in ADP Zone I of Taraba State, Nigeria
No full textThe study evaluates the utilization of agricultural credit among rice farmers in ADP Zone 1 of Taraba State, Nigeria. The specific objectives of the study were to describe the socio-economic characteristics of rice farmers, identify the purpose of credit utilization among the rice farmers, and to identify the constraints experienced by respondents in rice production and credit acquisition and utilization in the study area. Multi-stage and random sampling techniques were employed in selecting respondents and the study area. The primary data used for the study were collected from 84 randomly selected rice farmers through the use of structured questionnaire. Data were analyzed using descriptive statistics such as percentages, frequency and mean. The result of the findings revealed that majority (83.75%) of the respondents were male, the mean age of the respondents were 45 years old, 75% were married, most (70%) had acquired one form of formal education and another, 50% of them had household size of 1-5 people. 53.8% of the respondents belongs to cooperative organization,50% were small scale rice farmers who produces on 1-5ha, 93.8% do not have access to extension services in the study area. The study further indicate that 43.8% of the respondents strongly agreed that they use credit to improve their crop productivity, majority (65.0%) identified that high interest rate is the severe constraint in accessing credit facility in the study area. The study recommended that Government and Non-governmental organization should go into the establishment of community and agricultural banks in the rural areas with simple procedures to securing loans facilities; and also help in reducing the high interest rates of lending institutions. Adequate Extension personnel be recruited, trained and be posted to the rural communities by the State government for dissemination of innovations, supervision and recouping of government agricultural loans. 
Analysis of Postharvest Stressor and Poverty Status of Amaranthus Farmers in Niger State, Nigeria
No full textThe study analyzed the postharvest stressor and poverty status of Amaranthus processors in Niger State. A multi-stage sampling technique was used to select respondents for the study. First Stage involved purposive selection of two LGA each from the three agricultural Zones in the state, due to its prevalence in Amaranthus processing activities. Second stage involved random selection of five communities where Amaranthus processing is dominant, third stage employed Taro Yamane`s formula (n=N/(1+N(e)2) to calculate the sample size of the respondents. Total of 100 respondents was used for the study. Data were collected using computer assisted personal interview. Mean age of respondents was 38 years. 88.0% were female, Majority about 94.3% were married and 62.7% have house size of about 10. However, 60.1% have farming experience in Amaranthus processing and about 58.8% have basic education. Mean income generated was ₦ 710,307.00. Processors’ poverty status in the study area were analyzed using FGT. The total per capital expenditure per year was ₦ 22,591,331.78 while the mean per capital expenditure per year was ₦ 99,084.79. The poverty line used was ₦ 66,056.53. Stakeholders and other agencies should assist farmers through the period of epidemics with relief and technologies to thrive in their production
THE PARADIGM SHIFT IN THE ADJUDICATION OF CASES IN NIGERIA THROUGH ARTIFICIAL INTELLIGENCE (AI): ISSUES AND CHALLENGES
No full textArtificial Intelligence (AI) is a new phenomenon in adjudication of cases in Nigeria.Globally, AI has gradually transformed various sectors, including the legal system. Thesociety where we are living is dynamic and as a result Nigerian legal system must thrive tocope up with this new development in other not to be left behind in adapting to AI in theadjudication of cases in Nigeria. AI\u27s integration into the legal sphere involves the use oftechnology to analyze legal data, predict case outcomes, automate routine legal tasks, andeven assist in judicial decision-making. The application of AI in legal contexts is notuniform across jurisdictions, but there has been a discernible trend towards its adoption,particularly in advanced legal systems in the United States, the European Union and inAsia countries like China. The integration of Artificial Intelligence (AI) into the Nigerianlegal system holds significant potential for enhancing the efficiency and accuracy of legalproceedings. Nigerian judiciary faces numerous challenges, including delays in caseresolution, a backlog of cases, and inconsistencies in judicial decisions. AI can addressthese issues by automating routine tasks, predicting case outcomes, and ensuringconsistent application of the law. The primary objective of this paper is to explore thepotential integration of Artificial Intelligence (AI) into the Nigerian judicial system, thestatutory framework that could support its integration in Nigeria, to analyze the variousissues and challenges that may arise from the integration of AI into judicial adjudicationin Nigeria