e-Jurnal Universitas Islam Negeri Raden Mas Said
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Analisis Kepuasan Konsumen Berdasarkan Service Quality Menggunakan Metode Customer Satisfaction Index (CSI) dan Importance Performance Analiysis (IPA)
Get PDFTight competition in the culinary business makes many entrepreneurs compete to provide the best service, and the customers feel satisfied with their products. Jujugan Cafe is one of the culinary businesses in the UIN Raden Mas Surakarta campus environment. However, Jujugan Cafe has received several complaints from customers regarding service quality. To understand and improve the customer experience, researchers conduct regular surveys or assessments to get customer feedback about the quality of service. This research focuses on measuring and analyzing the level of service quality of Jujugan Cafe consumer satisfaction. In this research, the SERVQUAL method was used to identify aspects that affect the quality of Jujugan Cafe's service; the CSI application is useful in measuring consumer satisfaction, while IPA is used in measuring the level of conformity between performance and interest factors. This research showed the percentage of the CSI method of 81.73%, indicating that customers are at a very satisfied level. Based on the IPA analysis, the attribute that is the top priority for improvement is that employees immediately serve consumers when they visit. For this reason, the recommended solution is to improve service quality. In addition, Jujugan cafe also needs to pay attention to the low satisfaction level aspects, which are of high importance
Nilai-Nilai Karakter dalam Film Animasi UP Produksi Pixar Animation Studios
Get PDFPenelitian ini mengangkat permasalahan mengenai meningkatnya kasus yang menunjukkan penurunan nilai karakter di Indonesia dan banyaknya tayangan film animasi dengan adegan-adegan yang bersifat destruktif. Namun, tidak semua animasi bersifat destruktif, salah satu animasi yang bersifat konstruktif dalam membangun nilai karakter bagi anak adalah animasi UP. Oleh sebab itu penelitian ini bertujuan untuk menganalisis dan mendeskripsikan nilai-nilai karakter yang terkandung dalam film animasi UP produksi Pixar Animation Studios. Penelitian ini merupakan penelitian studi kepustakaan yang meneliti tentang film animasi. Data primer yang digunakan yaitu film animasi UP Produksi Pixar Animation Studios, sedangkan data sekunder berasal dari buku. Teknik pengumpulan data yang digunakan yaitu dengan observasi dan dokumentasi. Dalam uji keabsahan datanya menggunakan teknik triangulasi sumber dengan membandingkan dan menganalisis data data primer dengan data sekunder. Data yang telah terkumpul kemudian dilakukan analisis dengan analisis isi atau content analysis melalui beberapa tahapan, seperti (1) memutar film animasi UP, (2)Mentransfer film ke dalam bentuk tulisan atau skenario, (3) Menganalisa isi film, dan (4)Mengklasifikasikan serta menyimpulkan nilai-nilai karakter yang terkandung. Penelitian ini dapat disimpulkan bahwa film animasi UP mengandung beberapa nilai karakter di dalamnya. Nilai karakter dalam animasi UP yaitu (1)Bersahabat, (2)Keja keras, (3) Kreatif, (4)Rasa ingin tahu, (5)Jujur, (6)Mandiri, (7)Peduli sosial, (8) Cinta damai, (9) Menghargai prestasi. Nilai-nilai karakter tersebut sangat relevan dengan perkembangan karakter anak usia dini. Oleh sebab itu, film animasi UP dapat digunakan untuk menanamkan nilai karakter bagi anak
Management Strategy for the Development of Pesantren's Hidden Curriculum in Schools
Get PDFThe curriculum at SMPIQu Al-Bahjah Cirebon faces a challenge in integrating the formal, official curriculum with the non-formal pesantren (Islamic boarding school) curriculum. This disconnect has resulted in the pesantren curriculum becoming somewhat "hidden" or underrepresented. The core issue addressed in this research is how to design, implement, and evaluate the development of this hidden pesantren curriculum. Using a qualitative research method, the study draws from both primary and secondary data, collected through observation and interviews. The findings reveal a five-step approach to developing the hidden curriculum. Implementation is achieved through structured activities such as work meetings, scheduling academic activities, enhancing the management information system (SIM), improving teaching staff and student resources, strengthening students' morals, and increasing proficiency in foreign languages. The evaluation process includes supervision, regular meetings, audits, and reporting. The study concludes that effective curriculum development hinges on a morals and creed-based education, improved administrative and management systems, optimization of media as a development tool, and active participation in competitions and events. This research contributes to the formulation of strategies for developing the hidden pesantren curriculum, offering practical benefits for all stakeholders involved
MUBALLIGH IN THE DIGITAL AGE BASED ON INSIGHTS FROM INDONESIAN PHENOMENON: LEVERAGING DIGITAL LEARNING FOR THE PROMOTION OF ISLAMIC VALUES
Get PDFIntegrating digital technology in education has revolutionized learning across diverse fields, including religious education. This study explores how Islamic da'wah leverages digital platforms to enhance digital learning in the context of spreading da'wah in society, addressing challenges such as information accuracy, language barriers, and the balance between traditional and digital methods. Through a literature review and qualitative research, the study identifies and analyzes strategies employed by preachers to promote digital learning. The findings underscore the significant role of online platforms, mobile applications, online courses, e-learning, digital resources, virtual communities, and discussion forums in spreading Islamic da'wah in Indonesia. The substantial engagement with digital da'wah content from various Islamic teams highlights its impact. This research deepens understanding of the influence of digital learning on Islamic education, emphasizing its value as a complement to traditional face-to-face preaching. The study provides insights for Islamic preachers and educators, urging the refinement of digital learning initiatives to enhance the impact of Islamic education in contemporary contexts
THE IMPORTANCE OF HUMOR ELEMENTS IN ISLAMIC DA'WAH MESSAGES AMONG THE MILLENNIAL GENERATION
Get PDFUsing humor in Islamic da'wah can effectively approach the millennial generation more engagingly and entertainingly. This study aims to identify factors that need to be considered when using humor in the context of da'wah, especially when dealing with millennials with different characteristics and communication preferences. This study uses a library research method to develop a strong and comprehensive theoretical foundation related to the topic of study. The study's findings show that the application of humor in Islamic da'wah among the millennial generation requires a balanced approach between creativity, ethics, and a deep understanding of the characteristics of the millennial generation, which in turn affects the effectiveness of da'wah. A better understanding of millennials' communication preferences and values can enrich the use of humor to create emotional connections and effectively convey religious messages while ensuring that the messages remain consistent with the values of true Islamic teachings. This study implies that in the face of technological advancements and the social media landscape, humor can be an effective tool for fostering emotional connections with millennial audiences and effectively conveying religious messages, provided that its use is directed toward the positive goals of enriching religious understanding, strengthening communication, and ensuring consistency with Islamic values that are rahmatān lil ‘ālamīn
IMPLEMENTATION OF SHODAQOH INFAQ WARGA (SIAGA) PROGRAM IN PRODUCING ULAMA CADRES AT THE BAITUL MAKMUR KEMBANGSONGO MOSQUE BANTUL
Get PDFNot all mosques have activities to produce ulama cadres. The cadre formation of ulama is important for the continuity of da'wah in an area. This research aimed to describe the implementation of Shodaqoh Infaq Warga (SIAGA) to produce ulama cadres at the Baitul Makmur mosque, Bantul, Yogyakarta. This research was descriptive research with a case study. The research informants were the chairman of the mosque takmir, the chairman of the SIAGA division, community leaders, and leaders of Islamic boarding schools who collaborated with the takmir. The research method used is a case study with data collection techniques in the form of interviews, observation and documentation. Data were analyzed qualitatively using Robert K. Yin model. The research results show that SIAGA activities include planning, organizing, coordinating, and controlling, as well as two new stages, maintaining and sustaining. The SIAGA activities have implemented Islamic communication principles in their execution, including qaulān balīghān, qaulān maysūrān, qaulān karīmān, qaulān ma’rūfān, qaulān layyinān and qaulan sadīdān. The SIAGA program is considered effective in producing ulama cadres. The SIAGA activities in Kembangsongo Bantul village have also inspired neighboring villages to initiate similar programs to develop future religious scholars. Evaluation research on SIAGA activities needs to be carried out to analyze their effectiveness
Termination of Hajj Initial Deposit Financing Products for Hajj Pilgrimage Organization Costs: Normative Legal Analysis
Get PDFThe authority to regulate Hajj initial deposit financing products in Islamic banking between OJK as a regulator and supervisor of financial institutions and the Ministry of Religion as the organizer of Hajj in Indonesia is interesting to study. The research aims to find efforts to harmonize the law of Hajj initial deposit financing in Tanjungpinang city for legal certainty in the community and contribute to the improvement of maslahah policies. The research is a normative qualitative-legal research and the data is obtained through interview techniques and a collection of documents in the form of books and reputable scientific articles. The findings in the study are first, the practice of financing the initial deposit of Hajj in Tanjungpinang City was carried out by Bank Muamalat KC Tanjungpinang with the Pro Hajj multipurpose product in August 2020, then stopped because it violated the rules of the Indonesian Ministry of Religion and was replaced with the Pro Hajj Plus product. Second, harmonization of regulations is a must to be carried out with regulations from the OJK considering that the authority to regulate and supervise Islamic banking is with the OJK not the Ministry of Religion
The Need For A MUI Fatwa On People With Disabilities
Get PDFThis article explores the need for an MUI fatwa on persons with disabilities. Humans are creatures of God who are created to have a set of rights as humans that must be safeguarded and protected. Islam recognizes and respects the existence of people with disabilities and upholds their rights. This is because Islam encourages its followers to have compassion and love for all humanity. The method used in this research is qualitative research with a literature study research type. The literature research approach involves collecting and analyzing data from various literature related to the need for an MUI fatwa on persons with disabilities. The result of this research shows that the need for an MUI fatwa on persons with disabilities serves as an effort to increase the awareness of all Indonesian people, especially Muslims, about the importance of showing respect and value to persons with disabilities as humanitarian brothers, national brothers and even Islamic brothers. It can also be used to strengthen the rights of persons with disabilities in various fields and encourage the creation of an inclusive environment
The Driving Factors of Customers' Intentions to Use Micro Waqf Bank Financing: A Behavioral and Religiosity Approach
No full textBank Waqaf Mikro (BWM) is a sharia-based microfinance institution whose existence is needed by the community. The basic concept of the BWM is to develop entrepreneurship among productive poor people. The BWM disburses financing which plays a very important role in encouraging the development of productive poor people's businesses. Due to the importance of the existence of the BWM, this research focuses on how to maintain the sustainability of this institution, by studying the contributor to the formation of customer intent to use BWM financing. This research uses the Theory of Planned Behavior (TPB) approach by involving the internal and external environment reflected in attitude/ATT, subjective norms/SN, and perceived behavioral control/PBC. In addition, this research involved the Religiosity variable (RG) as a moderating variable or reinforcement of each TPB variable. The results show that internal factors (attitude/ATT) influence customers to use financing services provided by the BWM. Meanwhile, external factors reflected in the perceived behavioral control or the ease of accessing the BWM financing products are important motivators for customers, supported by instilled religious values that can strengthen customer intent to use BWM financing products. Thus, the ATT and PBC variables have a positive and significant effect on customer intent (INT) with the RG variable proven to moderate (strengthen) the relationship between the ATT and the PBC variables
Analyzing Profitability Determinants in Indonesian Conventional and Islamic Banking
Get PDFThis article investigates the impact of financial ratios and macroeconomics on the profitability of conventional and Islamic banks in Indonesia. The study uses financial ratios as internal variables represented by CAR (X1), NPL/NPF (X2), and LDR/FDR (X3), while macroeconomics as an external variable is represented by BI7DRR (X4). The sample design used in this study includes conventional and Islamic banks from BUKU 1 and BUKU 2 in Indonesia, utilizing EViews and SPSS as analysis tools to test the proposed hypotheses. The analysis results show that CAR, NPL, and LDR have significant impacts on the ROA of conventional banks, while BI7DRR does not have a significant effect. On the other hand, in Islamic banks, only CAR and FDR significantly influence ROA, while NPF and BI7DRR do not have significant impacts. A paired sample t-test indicates a significant difference between the profitability (ROA) of conventional and Islamic banks. Based on these findings, it is recommended that conventional banks improve their management of CAR, NPL, and LDR, while Islamic banks need to focus on managing CAR and FDR, and develop innovative Sharia-compliant investment products to attract more stable funds