Rumah Jurnal Institut Pesantren KH. Abdul Chalim
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The Influence of E-Government Implementation in Public Services on Performance Effectiveness and Professor Satisfaction at the University of Jember
Get PDFThe implementation of E-Government based services is expected to provide added value to public services. Jember University as a higher education institution implements E-Government through the Integrated Information System (SISTER) application or sister.unej.ac.id. The purpose of the study is to know and explain the effect of the Implementation of E-Government Public Service on the effectiveness of professor performance and professor satisfaction. This study uses a quantitative approach. The population of this study is all professors of the University of Jember who are active until 2023 as many as 88 people and the samples is 72 people was carried out using a simple random sampling method. Data analysis uses path analysis with a linear regression approach. The results of the study prove that there is an effect of Implementation of E-Government Public Service on the effectiveness of the performance and the satisfaction of professors. There is an effect of the effectiveness of professor performance on the satisfaction of professors. The research findings provide practical implications, that the University of Jember always pays attention to matters especially those related to the Implementation of Public Service E-Government. This means that theoretically, this research opens up opportunities for future research agendas to develop concepts with other variables such as facilities and infrastructure, trust, accountability, and others
Implementation of Immersive Customer Experience Strategy by Customer Care XYZ to Improve Consumer Satisfaction and Loyalty
Get PDFThis study aims to examine the implementation of the Immersive Customer Experience (ICE) strategy by Customer Care XYZ at XYZ in enhancing customer satisfaction and loyalty. The ICE strategy combines physical and digital experiences in a personalized manner to create emotional connections between customers and the brand. This research employs a qualitative approach using a case study method. Data were collected through field observations, in-depth interviews with three key informants, and documentation. The findings reveal that it has implemented various programs such as Mudik Bersama, Posko Mudik, the MX application, after-sales services, and birthday greetings, which reflect the ICE strategy, although not explicitly labeled as such. These programs have proven effective in creating positive and immersive customer experiences, thereby improving customer satisfaction and loyalty toward XYZ. This study also offers recommendations for optimizing experience-based marketing strategies to strengthen long-term customer relationships
Green Accounting as a Control Tool Costs and Risks Environment Waste Medical in a Hospital
Get PDFThe adoption of green accounting in the healthcare industry, particularly within hospitals, has become a crucial strategy to tackle the challenges of medical waste management, which carries serious health and environmental consequences. This research explores the role of green accounting as a mechanism for controlling costs and mitigating environmental risks associated with medical waste. Employing a descriptive qualitative method, data were obtained through interviews, observations, and document reviews in hospitals implementing eco-friendly waste management practices. Findings indicate that green accounting enables hospitals to better identify and allocate environmental expenses, enhance the efficiency of waste management, and increase transparency in reporting externality costs. Moreover, green accounting contributes to promoting sustainability-focused managerial decisions and adherence to environmental regulations. Therefore, incorporating green accounting principles into hospital management systems represents a strategic measure for controlling costs and minimizing environmental risks linked to medical waste
Efforts to Improve Employee Performance Through Emotional Intelligence and Psychological Capital Mediated by Organizational Citizenship Behavior (OCB) (Case Study on Employees of PT BPR BKK Purwodadi (Perseroda)
Get PDFThis study aims to analyze efforts to improve employee performance through emotional intelligence and psychological capital mediated by organizational citizenship behavior (OCB). The population in this study was 332 employees of PT BPR BKK Purwodadi (Perseroda). The number of samples was 117, taken using the Roscoe formula (1975). Sampling used a purposive sampling technique with the criteria of employee service period of more than 1 year and employees in the operational section. Data were processed using SPSS software version 22. Data analysis techniques included respondent descriptions, variable descriptions, validity tests, reliability tests, F tests, R2 tests, t tests, and path analysis tests. The results of the study stated that emotional intelligence had a positive effect on OCB, psychological capital had a positive effect on OCB, emotional intelligence had a positive effect on employee performance, psychological capital had a positive effect on employee performance, OCB had a positive effect on employee performance, OCB mediated the effect of emotional intelligence on employee performance, and OCB mediated the effect of psychological capital on employee performance
Analysis of Factors Influencing Consumer Decisions in Coffee Shops in Asahan Regency Is
No full textThis study investigates the key factors influencing consumer decision-making in the context of coffeeshops, focusing on six prominent establishments in Asahan Regency: Kaulamuda Coffee Space, Orion Coffee Space, Teha Coffee Corner, Beans Bottle Coffee, Semakin.Co, and Hening.Co. The research area was selected purposively, while the sample size of 285 respondents was determined using Slovin’s formula. A proportionate stratified random sampling technique was applied, combined with accidental sampling for respondent selection. Data were analyzed using multiple linear regression. The empirical findings reveal that price, product quality, location, social media, service quality, and promotion collectively have a significant influence on consumer decision-making. However, partially, social media was found to have no statistically significant effect. These findings highlight the multifaceted nature of consumer behavior and offer practical insights for marketing strategies in the coffee shop industry
Rahn as a Financing Bridge for Business Incubator Tenants: A Case Study on Graduation to Micro and KUR Financing at BSI Ciledug
Get PDFBusiness incubator tenants often face limited access to productive financing due to the absence of formal financial records. Under such conditions, Rahn functions as an entry-level liquidity instrument that provides rapid gold-backed funding in compliance with Sharia principles. Nevertheless, the mechanism through which Rahn facilitates graduation to productive schemes such as Micro and KUR financing remains underexplored. This study aims to analyze the role of Rahn in building payment discipline and transaction history, identify key graduation gates, and design a condition-based graduation model grounded in product-contract fit and Sharia governance. A qualitative case study was conducted at BSI Ciledug using semi-structured interviews with branch officials and document analysis of official product guidelines and digital financing manuals. Data were analyzed through thematic coding and source triangulation to ensure validity and analytical rigor. The findings reveal that the graduation process from Rahn to productive financing is condition-based, determined by document completeness, post-Rahn account activity, and branch-level verification. Digital platforms accelerate verification accuracy and transparency, yet human oversight remains essential to uphold Sharia compliance and risk control. The study proposes an audit-ready graduation model that strengthens Sharia financial inclusion and supports the scalability of MSME financing pathways
The Mediation Role of Patient Satisfaction on the Influence of Doctor Competency Quality, Service Quality, and Shared Decision Making on Patient Compliance Toward Surgery Recommendations at Eka Hospital, Bekasi
No full textThis study aims to examine the influence of Doctor Competence Quality, Service Quality, and Shared Decision Making (SDM) on Patient Satisfaction, as well as the impact of Patient Satisfaction on Patient Compliance at Eka Hospital Bekasi, with a focus on the mediating role of Patient Satisfaction. Data were collected from 125 respondents using a quantitative approach and analyzed through Partial Least Squares - Structural Equation Modelling (PLS-SEM). The findings reveal that Service Quality and Shared Decision Making significantly and positively influence Patient Satisfaction, whereas Doctor Competence Quality does not exert a significant effect. Moreover, Patient Satisfaction positively and significantly influences Patient Compliance. The mediating role of Patient Satisfaction is significant only in the relationship between Shared Decision Making and Patient Compliance, while it is not significant in the relationships involving Doctor Competence Quality and Service Quality. These findings underscore the critical role of engaging patients in shared medical decision-making processes to enhance satisfaction and compliance, while further research is warranted to explore the contributions of service quality and doctor competence in fostering patient compliance
Conditional Death Penalty in National Criminal Code: Study in Frame of Human Rights and Maqāsid Al-Sharīʿah
Get PDFConditional death penalty has become one of the important issues in the Indonesian criminal justice system, especially after the enactment of the national Criminal Code (KUHP). In it, the death penalty is no longer considered a primary punishment, but rather a last resort with certain conditions. This article focuses on the study of the concept of conditional death penalty in the national Criminal Code from the perspective of human rights (HAM) and maqashid as-syariah. From the perspective of human rights, the application of conditional death penalty demonstrates an effort to compromise between the protection of the right to life, which is a essential human right, and the need to provide a deterrent effect against serious criminals. Through conditional regulation, the Criminal Code (KUHP) seeks to bridge the need for law enforcement against serious crimes while still respecting humanitarian values. The probation period granted can serve as a time for introspection for the convicted. This reflects a humanistic approach, that the legal system not only punishes but also gives a second chance. Meanwhile, the application of the death penalty in Islam is very cautious, prioritizing public welfare and preventing greater harm in accordance with the objectives of Islamic law. Conditional death penalty reflects this value, as it provides the convicted person with the opportunity to repent and improve themselves, while still delivering justice to the victim and society.
Pidana mati bersyarat menjadi salah satu isu penting dalam sistem hukum pidana di Indonesia, terutama setelah disahkannya Kitab Undang-Undang Hukum Pidana (KUHP) nasional. Di dalamnya pidana mati tidak lagi dijadikan sebagai pidana pokok, tetapi dijadikan pilihan terakhir dengan menyertakan suatu syarat. Artikel ini berfokus pada pembahasan mengenai konsep pidana mati bersyarat dalam KUHP nasional dari perspektif hak asasi manusia (HAM) dan maqashid as-syariah. Dari perspektif HAM, penerapan pidana mati bersyarat menunjukkan upaya kompromi antara perlindungan hak hidup yang merupakan hak asasi yang fundamental serta kebutuhan untuk memberikan efek jera terhadap pelaku kejahatan berat. Melalui pengaturan bersyarat, KUHP berupaya menjembatani kebutuhan dalam penegakkan hukum terhadap kejahatan berat dengan tetap menghormati nilai kemanusiaan. Masa percobaan yang diberikan dapat dijadikan sebagai waktu introspeksi bagi terpidana. Ini mencerminkan pendekatan humanis, manakala sistem hukum tidak hanya menghukum tetapi juga memberi kesempatan kedua. Sementara itu, penerapan pidana mati dalam Islam sangat berhati-hati, dengan prinsip mendahulukan kemaslahatan dan mencegah kerugian yang lebih besar sesuai dengan tujuan syari’at Islam. Pidana mati bersyarat mencerminkan nilai ini, karena memberikan kesempatan bagi terpidana untuk bertobat dan memperbaiki diri, serta tetap memberikan keadilan kepada korban dan masyarakat.
 
Agensi Ulama Perempuan Indonesia: Merespon Rumusan Keagamaan Yang Menentang Fatwa Perlindungan Perempuan Dari Bahaya Pemotongan Dan Pelukaan Genitalia
Get PDFThis article examines how female Islamic scholars (ulama perempuan) exercise their agency in responding to the position of the Forum Musyawarah Pondok Pesantren (FMPP) of East Java regarding the fatwa on female circumcision, issued during the Second Religious Congress of the Kongres Ulama Perempuan Indonesia (KUPI) at PP Hasyim Asy’ari, Jepara. Public contestation emerged when the FMPP questioned the KUPI fatwa, referring to classical fatwas of earlier scholars (ulama salaf) that endorsed both male and female circumcision as part of religious tradition. Within its deliberations themed “The Controversy of the KUPI Fatwa,” the FMPP produced conclusions that contradicted the fatwa previously established by KUPI. Employing a socio-anthropological approach, this study investigates the agency of female Islamic scholars as manifested in their public statements and in the construction of narratives concerning the fatwa on female circumcision. The study argues that female ulama, through the KUPI trilogy—ma’ruf (ethical goodness), genuine justice for women, and mubadalah (reciprocity)—which embodies principles of equality and inclusivity, adopt an egalitarian stance in responding to opposing views of the KUPI fatwa. The agency of female ulama is expressed through dialogical and participatory strategies, including community education on the adverse effects of female circumcision, the promotion of gender-just religious interpretations through discussions, tadarus (scriptural study sessions), scholarly forums, and the development of reformative, knowledge-based narratives to elucidate the substantive meaning of the fatwa.
Artikel ini menjawab pertanyaan bagaimana agensi ulama perempuan merespon pandangan Forum Musyawarah Pondok Pesantren (FMPP) Jawa Timur terhadap fatwa tentang khitan perempuan yang merupakan hasil musyawarah keagamaan ke-2 Kongres Ulama perempuan Indonesia (KUPI) di PP Hasyim Asy’ari Jepara. Kontestasi dikalangan Masyarakat muncul ketika fatwa tentang khitan perempuan dipertanyakan oleh FMPP yang merujuk beberapa fatwa ulama salaf dan mendukung khitan laki-laki dan Perempuan sebagai bagian dari tradisi keagamaan. Dalam musyawarah yang mengusung tema kontroversi fatwa KUPI, FMPP menghasilkan hasil musyawarah yang berlawanan dengan fatwa yang telah diputuskan oleh KUPI. Dengan pendekatan sosio-antropologis saya menelusuri agensi ulama perempuan dalam pernyataan sikap dan membangun narasi atas fatwa tentang khitan perempuan. Saya berargumen bahwa ulama Perempuan dengan trilogy KUPI (ma’ruf, keadilan hakiki bagi perempuan dan mubadalah)-yang melahirkan konsep setara dan inklusif-, menerapkan sikap egaliter untuk merespon pandangan yang -bertentangan- dengan fatwa KUPI. Bentuk agensi ulama perempuan dalam merespon sikap perbedaan pendapat tentang fatwa khitan Perempuan adalah dengan pendekatan dialogis dan partisipatif dengan memberikan edukasi kepada masyarakat tentang dampak negatif dari khitan perempuan, menawarkan pendekatan keagamaan yang berkeadilan melalui diskusi, tadarus, mengadakan forum-forum ilmiah, serta membangun narasi-reformatif berbasis pengetahuan untuk menjelaskan substansi fatwa.
 
Transformasi GovTech Indonesia dan Paradoks Ambisi Digital
Get PDFPemerintah Indonesia memproyeksikan Government Technology (GovTech) sebagai akselerator modernisasi layanan publik dalam Visi 2045. Meskipun investasi digital masif, implementasinya menunjukkan paradoks antara ambisi dan realitas. Tujuan artikel ini adalah menganalisis secara kritis tantangan struktural yang mendasari transformasi GovTech di Indonesia. Penelitian ini menggunakan metode studi kepustakaan (literature review) untuk menganalisis secara tematik data dari laporan pemerintah, publikasi akademik, dan riset industri. Penelitian ini menunjukkan bahwa narasi kemajuan teknologi direduksi oleh tiga hambatan utama: (1) defisit tata kelola dan kerentanan institusional; (2) kesenjangan talenta digital yang kritis; serta (3) potensi peningkatan marginalisasi sosio-ekonomi. Keberhasilan transformasi GovTech Indonesia bergantung pada pergeseran paradigma dari determinisme teknologi menuju penguatan fundamental pada tata kelola, institusi, dan kapasitas sumber daya manusia untuk mewujudkan layanan publik yang inklusif dan berkelanjutan