Rumah Jurnal Institut Pesantren KH. Abdul Chalim
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Exploration of Factors Influencing E-Trust and E-Loyalty
Get PDFElectronic trust (e-trust) and electronic loyalty (e-loyalty) have always been important issues for online businesses. Understanding and awareness of the importance of creating e-trust and e-loyalty among business actors is still low. Analysis of the influencing factors is still minimal, so it cannot improve business performance. The purpose of this research is to comprehensively explore the factors that influence e-trust and e-loyalty, which has never been done before. The method used is library research in reputable journals, using critical analysis techniques. The results of the study found that there are 50 variables that influence e-trust: e-WOM, e-satisfaction, e-service quality, online shopping experience, privacy, security, online storage, website, expected product performance, loyalty, e-CRM, digital skills, internet, computer skills, security software, service features, perceived usefulness, brand image, price, post-sale treatment, merchant integrity, data integrity, assurance, ease of use, e-scape, responsiveness, customization, reputation, perceived familiarity, efficiency, customer service, social influence, deterrence, knowledge & experience, user interface quality, information quality, e-commerce, clear shopping process, reliable payment system, social commerce components, fulfilment/reliability, risk, perceived technology, previous/prior online purchase experience, service quality, system quality, WOM, corporate image, vendor capacity, and personal values. There are 46 variables that influence e-loyalty: e-trust, e-satisfaction, e-service quality, e-value, e-commitment, perceived privacy, perceived security, website quality, user interface design, internet, reliability, customer service & support, convenience, responsiveness, information quality, ease of use, switching barriers, e-recovery, brand image, price, e-CRM; e-WOM, consumer preferences, perceived usefulness, trust, perceived social presence, perceived enjoyment, perceived value, e-marketing, promotion, customer interface quality, service quality, technology trust, customization, interactivity, character, satisfaction, switching costs, cultivation, community, care, choice, e-brand love, web knowledge, innovativeness, and commitment. This research can be used as a guide and reference for researchers, stakeholders, and business actors, and it is hoped that further research can be carried out in other fields
English
No full textCurrently, the food and beverage industry is growing rapidly in Indonesia, particularly the coffee beverage business. Kopi Kenangan is one of the fastest-growing retail coffee businesses in Indonesia. This study aims to analyze the influence of Product Quality and Brand Image on Repurchase Intention, with Customer Satisfaction as an intervening variable among Kopi Kenangan customers in Surabaya. The research employs a quantitative method, with data collected through questionnaires. The sampling technique used is purposive sampling, with a total of 150 respondents. The sample criteria include Kopi Kenangan customers residing in Surabaya, aged at least 17 years, and having purchased and consumed Kopi Kenangan products at least twice. Data analysis was conducted using SmartPLS 3.0 to examine the relationships between variables. The results show that Product Quality does not have a direct influence on Repurchase Intention, whereas Brand Image has a significant effect on Repurchase Intention. Furthermore, Product Quality significantly affects Customer Satisfaction, and Brand Image also has a significant impact on Customer Satisfaction. Customer Satisfaction is also proven to mediate the relationship between Product Quality and Brand Image with Repurchase Intention. In other words, although Product Quality does not directly increase Repurchase Intention, Customer Satisfaction can act as a bridge in this relationship. These findings have implications for Kopi Kenangan in enhancing customer loyalty by strengthening Brand Image and ensuring customer satisfaction after consuming the product
The Influence of Work Environment, Work Stress, and Work Discipline on Work Achievement
Get PDFSuccess in building good governance in an agency is highly dependent on the support of quality human resources. The quality of human resources is directly proportional to the quality of work produced; the better the quality of human resources, the higher the quality of work achieved. This study aims to examine the effect of work environment, work stress, and work discipline on work achievement, with a focus on LAM Foundation employees in Dumai City. The method used in this research is quantitative, with the population consisting of employees of the foundation. Data processing was carried out using SmartPLS 3.0 software. The results showed that the t-statistic for the relationship between work environment and work achievement was 2.219 (greater than 1.96), and the p-value was 0.027 (less than 0.05). This indicates that the first hypothesis (H1), which states that the work environment has a positive effect on work achievement, is accepted. Furthermore, for the work stress variable, the t-statistic value is 2.267 (greater than 1.96) and the p-value is 0.024 (less than 0.05), which supports the second hypothesis (H2) that work stress also has a positive effect on work achievement. Finally, for work discipline, the t-statistic shows a value of 2.782 (greater than 1.96) with a p-value of 0.006 (less than 0.05), so the third hypothesis (H3), which states that work discipline has a positive effect on work achievement, is also accepted. Overall, work environment, work stress, and work discipline have a significant effect on work achievement, with a contribution of 69.9%
Effectiveness of Electronic Customer Relationship Management, Electronic Service Quality, and Trust on Customer Loyalty at PT Bilah Baja Makmur Abadi
Get PDFThis study aims to examine the effects of electronic customer relationship management (e-CRM), electronic service quality, and trust on customer loyalty at PT Bilah Baja Makmur Abadi. The research employs a quantitative approach using a survey method with 167 customers as respondents. Data was collected through questionnaires and analyzed using multiple regression analysis to test the hypotheses. The findings reveal that e-CRM, electronic service quality, and trust each significantly influence customer loyalty both individually and when considered together. Specifically, e-CRM had the highest contribution to customer loyalty, followed by trust and electronic service quality. The research also found that these three factors, when combined, explain over 50% of the variance in customer loyalty. The study contributes to existing theories by linking traditional customer relationship management to modern digital practices and highlights the critical role of trust and service quality in driving customer loyalty in the digital era. The research provides valuable insights for businesses aiming to enhance customer loyalty through digital platforms and offers recommendations for future studies to explore additional factors such as customer satisfaction and brand image
Moderating Task Complexity in the Influence of Locus of Control, Self-Efficacy, and Time Budget Pressure on Audit Judgment: A Bibliometric Analysis
Get PDFAuditors play a crucial role in ensuring that the financial statements presented by audited entities are prepared fairly and accurately. In the auditing environment, where the application of audit judgment is critical, its significance becomes even more pronounced under conditions of high uncertainty and limited time. This study focuses on the factors influencing auditors’ audit judgment, particularly locus of control, self-efficacy, and time budget pressure. Audit judgment is essential when auditors are confronted with task complexity and incomplete information, requiring them to exercise professional discretion in evaluating and determining audit outcomes. This research adopts a bibliometric literature review method, wherein relevant scientific articles published in the Scopus database between 2015 and 2025 were systematically collected, screened, and analyzed using VOSviewer software. Through this bibliometric approach, the study identifies publication trends, dominant keywords, co-authorship patterns, and thematic clusters related to the factors affecting audit judgment. The review highlights key variables such as locus of control—which pertains to auditors' perceived control over their professional responsibilities; self-efficacy—which reflects their belief in their ability to carry out audit tasks effectively; and time budget pressure—which represents the constraints imposed by limited time during audit engagements. Additionally, the findings indicate that task complexity serves as a moderating variable that may amplify or diminish the effects of these factors on the quality of audit judgment
Leverage, Capital Intensity, Profitability, and Tax Aggressiveness: The Role of Corporate Social Responsibility Moderation
Get PDFThis study aimed to analyze the influence of leverage, capital intensity, and profitability on tax aggressiveness with corporate social responsibility as a moderating variable. The object of this research is consumer non-cyclicals sector companies listed on the Indonesia Stock Exchange (IDX) during the 2020–2023 period. The method used in this study was quantitative with a purposive sampling approach to obtain secondary data from the company's annual report and sustainability report. Data analysis was carried out using multiple linear regression and moderated regression analysis (MRA). The results of the study showed that leverage and profitability had a positive effect on tax aggressiveness, while capital intensity did not have a significant effect. Furthermore, corporate social responsibility has been shown to negatively moderate the relationship between leverage and profitability to tax aggressiveness, but does not moderate the relationship between capital intensity and tax aggressiveness. These findings indicate that a commitment to social responsibility can dampen companies' tendency to aggressively evade taxes. This research made an important contribution to the development of the tax accounting literature as well as practical implications for policymakers and corporate management in designing ethical and sustainable tax strategies
Optimizing Event Marketing Strategies in Increasing Brand Awareness at Ichigo Daifuku Surabaya
Get PDFThis study aims to identify the event marketing strategies used to increase brand awareness at Ichigo Daifuku Surabaya. The research adopts a descriptive qualitative method and was conducted at Ichigo Daifuku Surabaya, which operates three outlets in and around Surabaya. The subjects of this research include the owner, employees, and customers of Ichigo Daifuku Surabaya. Data were collected using interviews, observation, documentation, and triangulation techniques. The data analysis process involved data reduction, data display, and drawing conclusions. The results of the study indicate that Ichigo Daifuku Surabaya implements event marketing strategies through the selection of strategic event locations, choosing relevant event vendors, and engaging directly with consumers. The company also optimizes its strategies by actively participating in events, using social media as a promotional support tool, and creating memorable experiences for customers. These strategies have proven effective in enhancing brand awareness and customer loyalty
Analysis of Financial Management Behavior with Financial Technology as a Moderating Variable among Generation Z in Surabaya
Get PDFFinancial management is an important factor in maintaining financial stability. This has become increasingly relevant for Generation Z, who are entering their productive years and facing various financial challenges. This research was conducted to analyze the factors that influence financial management behavior among Generation Z in Surabaya. Specifically, it examines the influence of financial literacy and lifestyle on financial management behavior, as well as the moderating role of financial technology. A quantitative approach was used, with the population consisting of Generation Z in Surabaya. The study involved 100 respondents selected through purposive sampling. The data used were primary data collected through distributing of questionnaires. The results showed that financial literacy contributes to financial management behavior, as well as lifestyle which also contributes to financial management behavior. In addition, financial technology is proven to contribute to strengthening the influence of financial literacy on financial management behavior. However, financial technology contributes to weakening the influence of lifestyle on financial management behavior
The Influence of Entrepreneurial Mindset, Entrepreneurship Motivation, and Risk Taking Propensity on Student Intention to Become an Entrepreneur in Students in Sukabumi City
Get PDFUnemployment is considered a common problem in all countries. This can happen because of the increasing population or because people are not motivated to create their own jobs. Students have an active role in creating jobs and should have the motivation to become entrepreneurs. If these students have the motivation to develop their business and have a mindset about entrepreneurship, it can enable this generation to overcome concerns, by being ready to face challenges or risks that will be faced in the future in carrying out entrepreneurial activities. The purpose of this research is to determine the effect of entrepreneurial mindset, entrepreneurship motivation and risk taking propensity on students' intentions to become entrepreneurs. This research was conducted on students in the city of Sukabumi with a total of 240 students as respondents. The multiple linear regression analysis approach was used as a method for this research. The results of the study can be obtained based on SPSS calculations and research showing that entrepreneurial mindset has a positive and significant effect on students' intentions to become entrepreneurs. Entrepreneurship Motivation has a positive and significant effect on students' intentions to become entrepreneurs. Risk taking propensity has a positive and significant effect on students' intentions to become entrepreneurs
Analysis of Entrepreneurial Orientation and Innovation Strategies in Increasing Competitive Advantage (Empirical Study on Food Viral MSME Seblak in Sukabumi)
Get PDFEconomic development in Indonesia is growing very rapidly with micro, small and medium enterprises (MSMEs) and is one of the important pillars for the national economic sector. One of the rapidly growing MSMEs is the culinary sector in seblak MSMEs in Sukabumi City. Increased market competition among Seblak MSME players will affect the performance of the seblak MSME itself. To survive in the midst of market competition, seblak MSMEs must have a good strategy to maintain their business in competitive advantage. The purpose of this study was to determine the description and influence of entrepreneurial orientation and innovation strategies in increasing competitive advantage. The population in this study were 270 Seblak MSMEs in Sukabumi City registered at the One-Stop Investment and Integrated Services Office (DPMPTSP). The sample used amounted to 41 respondents, namely 15% of the population through purposive sampling. The method used is a quantitative method with an associative descriptive approach. The statistical results of the f test (simultaneously) there is a simultaneous and significant influence of the entrepreneurial orientation variable and innovation strategy on competitive advantage. Based on the results of the t test, entrepreneurial orientation has a positive effect on competitive advantage. And the results of testing innovation strategies have a positive effect on competitive advantage