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A Systematic Literature Review on IT Outsourcing Decision and Future Research Directions
No full textDuring the recent decades, some academic research on the subject of information technology outsourcing (ITO) decision has appeared in different outlets, which may impede the use of such resources and as a result, repetition of research by various researchers is very likely. The purpose of this paper is then to conduct a systematic literature review (SLR) pertaining to research on ITO decision. Then, this review intends to 1) classify ITO decision literature, 2) provide a list of factors affecting ITO decision, and 3) identify ITO strategies. To this end, 91 ITO articles published between 2000 and 2018 in 51 unique journals were reviewed. The results yielded three kinds of descriptive, relational, and comparative ITO decision studies. The determinants of ITO decisions are classified into technological, organizational, environmental and user adoption factors. Furthermore, the trend of studied ITO strategies in the reviewed literature is analyzed, and future sourcing varietals are proposed. Finally, some insights and future research directions are proposed based on the review results
The Effect of Customer Value on User Satisfaction With Dialogue Characteristics of Apple's Intelligent Agent Siri
No full textIntelligent agent products with dialogue characteristics are rapidly becoming common household and personal gadgets. The purpose of this study was to investigate the effect of dialogue characteristics on user satisfaction with intelligent agent products. The authors predicted that factors leading to this effect would differ from products without such interactive features. To date, dialogue characteristics have primarily been studied in robots with human-like gestures and appearance, but few studies have addressed dialogue characteristics in intelligent agent products designed for home or mobile usage. To address this gap, the authors conducted surveys about Apple Siri, a representative commercial intelligent agent. The results indicate that dialogue support had the most positive impact on user satisfaction, followed by playfulness and social presence. These findings suggest new directions in intelligent agent research and design that could increase user satisfaction
E-Service Quality and Trust on Customer's Patronage Intention: Moderation Effect of Adoption of Advanced Technologies:
No full textThe extensive development of electronic gadgets along with technology-oriented communication tools has created a significant impact on the realm of online retail banking transactions. In Bangladesh, online retail banking can strengthen the financial frameworks by establishing associations between both financial institutions and customers. The evaluation of e-service quality, trust, and customer's adoption of advanced technology are still unexplored within the retail banking context. Thus, this research paper fills a specific research gap via empirically testing the role of trust in between the relationship of e-service quality and customers' patronage intentions in the context of online retail banking. Moreover, the research also examines the moderation role of adoption of advanced technology in between the relationship among trust and customers' patronage intentions. Structural equation modelling (SEM) was applied to analyze the proposed hypotheses. The results confirmed that customer's trust plays a significant role in mediating the relationship between e-service quality and customers' patronage intentions. Adoption of advanced technology has also proved as significant moderator in explaining trust and customer's patronage intention in online retail banking setting
Understanding the Drivers of Cloud-Based Service Adoption and Their Impact on the Organizational Performance: An Indian Perspective
No full textThis study aims to understand the drivers of cloud-based services (CBS) adoption and its impact on the performance of Indian organizations. The conceptual model was developed using diffusion of innovation theory, technology-organization-environment framework, transaction cost economics, technology acceptance model, and balanced scorecard model. This quantitative study collected data from IT experts of 334 Indian organizations using questionnaire survey method. Data analysis using structural equation modelling reveals that among six identified drivers, credibility of cloud service provider has the strongest impact on the decision to adopt CBS, followed by top management attitude, economic flexibility, perceived usefulness, and relative advantage. While perceived ease of use of the CBS was found statistically not significant. Conversely, the impact of CBS adoption was found strongest on the financial performance of the organizations. Further, CBS's adoption drivers and their impact on performance vary significantly on the basis of age and size of the organizations
Green Information Systems Refraction for Corporate Ecological Responsibility Reflection in ICT Based Firms: Explicating Technology Organization Environment Framework
No full textThis study develops a green information system (IS) interpretive model grounded on technology organization environment (TOE) framework to identify the factors that influence Green IS refraction and further examines to what extent these factors impact Green IS refraction in information communications technology (ICT) based firms for corporate ecological responsibility reflection. For this purpose, a survey was conducted among ICT based firms and analyzed using partial least square-structural equation modeling (PLS-SEM). Results indicate that the technological factors significantly influence Green IS refraction. In addition, results suggest that the organizational factors positively influence Green IS refraction. Moreover, results reveal that environmental factors significantly determine the extent of Green IS refraction. Finally, results show that Green IS reflection initiatives implemented in ICT-based firms positively defines corporate ecological responsibility. Respectively, this study offers a comprehensive approach for measuring Green IS practice implemented in ICT based firms
Factors to Consider When Designing Multimedia CBL Tools in Health Professional Programs
No full textMultimedia case studies are effective constructivist instructional tools that can help to design contextually authentic scenarios while also scaffolding instruction to help students move beyond their current skill and knowledge base. Although there are many advantages of using multimedia case-based learning, there are also many challenges associated with designing technology-enhanced case studies for constructivist learning. The research described herein presents the advantages and challenges that emerged from three unique learning environments in health professional education programs. In each of these environments, a multimedia educational tool (named the multimedia case-based learning sports injury assessment educational tool) was designed to engage students in authentic sport injury case scenarios. Feedback was gathered from multiple stakeholders in each learning context and used to explore the effectiveness of this technology-enhanced pedagogical approach
Teacher Educators' Appropriation of TPACK-SAMR Models for 21st Century Pre-Service Teacher Preparation
No full textThe study examined how teacher educators are appropriating technological, pedagogical, and content knowledge (TPACK) and substitution, augmentation, modification, redefinition (SAMR) frameworks in their pre-service teacher preparation programmes. To ensure rigor, quality, and preparedness of pre-service teachers, there is a need to articulate expectations around effective use of these frameworks together with contemporary teaching and learning theories at the pre-service teacher preparation level. One-on-one in-depth interviews and participant observations were conducted with eight (8) teacher educators. The findings revealed that teacher educators are appropriating technology in ways harmonious with their prevalent traditional teacher-centred teaching strategies at enhancement levels. The researchers recommend the adoption of technology integration frameworks and teaching and learning theory at policy making levels in pre-service teacher training institutions
13 Organizations' Attempts to Become Data-Driven
No full textBecoming a data-driven organization is a vision for several organizations. It has been frequently mentioned in the literature that data-driven organizations are likely to be more successful than organizations that mostly make decisions on gut feeling. However, few organizations make a successful shift to become data-driven, due to a number of different types of barriers. This article investigates, the initial journey to become a data-driven organization for 13 organizations. Data has been collected via documents and interviews, and then analyzed with respect to: i) how they scaled up the usage of analytics to become data-driven; ii) strategies developed; iii) barriers encountered; and iv) usage of an overall change process. The findings are that most organizations start their journey via a pilot project, take shortcuts when developing strategies, encounter previously reported top barriers, and do not use an overall change management process
Integrating Service-Learning Pedagogy Into Community College Coursework: A Phenomenological Study
No full textDevelopmental students face significant academic and life challenges as they pursue a college degree. As students in developmental studies often struggle to complete their courses, research focused on innovative pedagogy that engages students while developing skills is needed. This project sought to investigate implementing an on-campus, service-learning (SL) component into developmental reading courses. Students participated in SL by reading to children at the on-campus Early Childhood Center (ECC) one time per week, during scheduled class, with time provided for structured metacognition through reflective journals. A phenomenological approach was used for this study, and Interpretive Phenomenological Analysis (IPA) was used to examine responses and note trends in data. It was found that students who participated in SL as part of their developmental reading course reported multiple positive effects such as developing a positive academic mindset, improving self-efficacy, and increasing motivation to read
Engaging the Crowd: Lessons for Outreach and Tool Design From a Creative Online Participatory Study
No full textIn this article, the challenges of realising e-participatory projects in urban planning are described. A participatory case study in Singapore serves as the basis for their presented conclusions. The researchers used a map-based e-participation tool to collect design proposals from participants for the planning site. The user feedback for the tool interface and the study campaign's website together with designer expertise on user interfaces (UI) was incorporated into the redesign of the website and interface of the participatory design tool. From there, some general guidelines for conducting engagement studies and for designing participatory design tool interfaces for non-expert users were formulated. One key finding is that the information presented to the non-expert user must be concise, and the UI must be adapted to the user's habits and focus the user's attention towards completing the study