FUW-International Journal of Management and Social Sciences
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Healthcare, Service, Oil and Gas and long-term Intervals and Industries Technical Efficiency of Non-Financial Mergers and Acquisitions in Nigeria
Get PDFOil and gas, healthcare, and Service long-term intervals and industry technical efficiency (TE) of non-financial mergers and acquisitions (M&As) in Nigeria were examined. Data Envelopment Analysis (DEA) and stochastic Frontier Analysis (SFA) with Mann Whitney U[1]test model in testing the results for significance. Interval DEA TE results showed bidder significant decline, one, and three years after M&A with two-year non-significant improvement, similar results for the target firms’ interval. Non-merging firms’ interval TE significantly improved, two and three years but one year non-significant after M&A. Industry results showed bidder firms decline significantly in both DEA and SFA models in healthcare, but non-merging indicated non-significant decline both in DEA and SFA models. The implication of this result is that selected bidder companies stimulated the non-merging companies' TE improvement within the intervals. The findings of a non-significant TE among the selected bidder and target companies during the M&A period (three years after M&As) suggest that M&A activities did not lead to an improvement in the TE of the companies. The policy implication of TE is two-fold. First, M&A investors must adequately provide funds that talented management will utilize for current equipment, innovation, or modern technology to work with. The government will need to provide a good educational system and good training in the country to develop skillful employees needed by M&As and others. An additional implication is that TE in merging companies in Nigeria calls for serious scrutiny of M&A activities, mediated by the FCCPC
CUSTOMER COMPLAINTS: A STRATEGIC TOOL FOR RESHAPING PERFORMANCE EFFECTIVENESS IN MODERN CORPORATE ORGANIZATIONS IN ABUJA, NIGERIA
Get PDFThe study focused on customer complaints: a strategic tool for reshaping performance effectiveness in modern corporate organizations in Abuja, Nigeria. Poor customer complaints management was still an existing issue among corporate organizations in Abuja Nigeria. The purpose of the study was to investigate the effect of customer complaints on reshaping the performance of selected corporate settings in Abuja Nigeria. The study used questionnaire to collected data from five selected corporate organizations in Abuja. The study purposively drawn a sample of the 250 respondents from the selected companies and the questionnaire was distributed to this selected companies where 238 questionnaires were correctly filled and returned. The study used structural equation modeling (SEM) to analyze the stated hypotheses appropriately with measurement model and structural model. It was the revealed that there was positive significant of customer complaints on the performance of the selected corporate organizations in Abuja, Nigeria. The study also revealed that customer complaints had positive significant on customer satisfaction, competitive advantage and customer retention of the selected corporate settings in Abuja. The study concluded that the effective handling of customer complaints to result to improvement in performance effectiveness in the selected modern corporate settings in Abuja, Nigeria. That is, the adoption of proactive approaches to customers complaints management could result to improvement corporate settings operational performance and sustainability. The study recommended to the top management of the selected corporate settings that the adoption of proactive approaches to customer complaints handling practice could help to reduce the level of devil customers complaint and lead to the growth of angel customers complaints that in return boost organizational performance in terms of customer satisfaction, competitive advantage and customer retention
ENTREPRENEURIAL NETWORKS AND FAMILY START-UP DEVELOPMENT IN WUSE MARKET, ABUJA
Get PDFFamily start-up development in Wuse market, Abuja is characterised by resource constraints. Nevertheless, today, firms are generally beginning to employ entrepreneurial networks as intangible resources in business development. Based on the mitigating effects of family members “care syndrome” and supports from friends, this study examined the effects of family and social networks on family start-up development in Wuse market, Abuja. The study adopted survey design. The sample size of the respondents was drawn from the population using Krejcie and Morgan’s sample size formula. Criterion and systematic sampling techniques were employed to select the elements that completed the questionnaire. The data collected from 211 founder/CEOs and descendant/CEOs were subjected to linear regression analysis. It was found that the effects of family and social networks on family start-up development are significant and positive. The study concludes that family and social networks exert influence on family start-up development respectively at the initial stage and subsequently after the business has commenced operations. As such, founder/CEOs and descendant/CEOs should be educated on the role of family and social networks in family start-up development. The study recommends replication of similar study in other markets and geopolitical zones of Nigeria or other parts of the world to ensure the generalisation of the results
OVERVIEW OF THE PERSISTENCE OF ARMED BANDITRY IN ZAMFARA STATE, NORTH WESTERN NIGERIA
Get PDFBanditry constitutes a major security challenge in the North West Geo-Political Zone. Notably, it leads to loss of lives, theft and destruction of properties, and impoverishment of the people through ransom payment. This study is an overview of the persistence of banditry in Zamfara State. The research methodology involved in the review is a documentary analysis of records of banditry incidences and measures adopted to counter it. The review findings have shown that the Federal and State Governments have adopted several measures to counter the banditry but it persists. The persistence is due to empty pronouncement of the Federal Government; inadequate border security forces, inadequate security personnel, a large number of banditgangs, and the presence of collaborators and informants among others. Recommendations are offered on how to counter the banditry and end its menace in Zamfara State and the wholeNorth West Region. The recommendations included that President Tinubu should be strong and decisive in tackling the persistent insecurity; adequate border security agents should be recruited for effective patrolling of the land’s borders; adequate security forces should be recruited to provide the manpower needed to confront the bandits among others
EFFECT OF TRAINING ON TRANSGENERATIONAL SURVIVAL OF FAMILY-OWNED PRIVATE SCHOOLS IN FCT-ABUJA
Get PDFThis study investigated the effect of training on the transgenerational survival of family-owned private schools in FCT-Abuja. A dataset of 210 private school proprietors was used to measure the effect of training need assessment, training design, and continuous improvement of training on transgenerational survival. Primary data source was used and questionnaire was used for data collection. The study confirmed the reliability and validity of the instrument. Multiple regression was used to analyse the data. The results of the regression analysis revealed that training need assessment, training design, and continuous improvement of training all had a significant effect on transgenerational survival of family-owned private schools. It was concluded that training is an essential factor in ensuring the transgenerational survival of family-owned private schools. The study recommends that family-owned private schools should prioritize training and development programme for their staff to enhance their skills and knowledge
MEDIATING ROLE OF TEAM SIZE ON TASK CONFLICT AND EFFICACY OF INTRAGROUP TEAMS IN THE NIGERIAN FINANCIAL SECTOR: A STUDY OF ACCESS BANK PLC
Get PDFThe size of a team whether large or small and their interactions as human beings are bound to disagree as a result of incompatibilities arising from the nature of their work. The coming together of workers from different background, philosophies, views and perceptions as a result of merger is likely to trigger intragroup conflict among team members. This study was aimed at examining the mediating role of team size on task conflict and efficacy of intragroup teams in the Nigerian Financial Sector, a study of Access Bank. A descriptive survey design was adopted to examine 491 permanent staff members of Access Bank marketing team in SouthEast states of Nigeria. A sample size of 220 was determined using Taro Yamane formula while, Bowleys’ proportional allocation method was used to ascertain the copies of questionnaire allocated to each branch of the banks across the South East States. Descriptive statistics and mediation regression analyses were used to analyze data and test the hypothesis formulated. The study found that team size significantly mediates the task conflict-efficacy of teams in Access Bank and recommends that the management should formulate regulations and policies that will reduce conflicts within the organization
Stock Assessment of Industrial Sector long-term Non-Financial Horizontal Mergers and Acquisitions in Nigeria
Get PDFStock assessment of Industrial Group long-term Non-Financial Horizontal Mergers and Acquisitions in Nigeria. Regression of the listed stock prices with the Nigeria stock market returns in establishing stock performance. Mann Whitney U-test, a non-parametric test applied in testing the significance of the results for the bidder, target and non-merging firms. The stock performance results of the bidder companies’ non-financial horizontal Industrial sector showed an improvement after 3 years of M&A activities, but when tested not significant. A non-significant decline result in stock performance was obtained also for the Target firm. The non-merging firms’ stock performance three years after M&A improved after M&A but was not significant when tested. This implies that shareholders in the industrial sector did not realize any significant improvement in stock performance value, after M&A activity. Secondly, M&A in the Industrial sector was not beneficial to the merging firms’ shareholders in the long–term in Nigeria. The policy implication is that M&A agencies and supervisory bodies need a total overhaul or review of M&A activities on a long-term procedure in Nigeria. This is because from the literature horizontal M&As are where expected synergistic improvement should come from, but the reverse is the case in Nigeria. The paper investigated the scarcely studied non-financial horizontal Voluntary Industrial Stock performance after M&As that has been existing in Nigeria. Significantly considering the non-merging companies to be able to compare the performance of the bidder and the non-merged companies
Succession Planning and Sustainability of Selected Family Businesses in Taraba State, Nigeria
Get PDFThe purpose of this research was to analyze the effects of succession planning specifically, the selection of a family successor, a non-family successor, and mentorship on the sustainability of selected family businesses in Jalingo, Taraba State, Nigeria. The study uses a survey research approach, sampling 222 participants from a larger group of 500 family company owners, employees, and consumers. The Google Form tool was used to create a comprehensive online structural questionnaire. The data was analyzed using a multiple regression model. The study indicated that the sustainability of family enterprises is greatly affected by the presence of a successor and mentor who are not members of the family. Since choosing a family member as a successor does not guarantee the longevity of a family firm, the study suggests that family business owners choose successors based on their skills and experience instead. And as part of the family business's succession planning, the chosen successor should receive extensive mentoring
MARKETING TOURISM DESTINATIONS FOR SOCIO- ECONOMIC DEVELOPMENT OF CALABAR METROPOLIS
Get PDFTourism destinations are centers of attraction to tourists in quest for leisure and recreation. Due to the socio- economic benefits associated with tourists visits, nations are compelled to devise strategies to enhance the patronage of these destinations. This paper sought to examine marketing of tourism destinations for socio-economic transformation. The specific objectives of this study are, to ascertain the roles of government in marketing tourism destinations and establish the influence of private investors in the promotion of tourism destinations. The study adopted survey research design. The population of study are the entire small business owners in Calabar metropolis, Cross River state, Nigeria. Three hundred and fifty (350) copies of semi structured questionnaire were administered to respondents in their various offices. Out of this, two hundred and eighty (280) were found usable. This represents 80 % return rate. The collected data were analysed with simple percentage, mean and standard deviation. With the aid of SPSS version 24, the formulated hypotheses were tested with simple linear regression at 5% level of significance. The study report that safety and security rank the most important indicator of socio- economic development. In the same vein, foreign direct investment exhibit the least importance indicator of socio-economic development. The study further report that government and private investors marketing activities of tourism destinations show a significant relationship with socio- economic development. This paper canvasses that all the stakeholders in the tourism business should create enabling environment for tourism to thrive in their immediate communities
STRATEGIC AGILITY AND GROWTH OF SMES: MEDIATING ROLE OF MARKET ORIENTATION
Get PDFSmall and Medium Scale Enterprises (SMEs) are fundamental to wealth creation and economic prosperity of countries. However, in recent times, SMEs have experienced declining growth occasioned by numerous challenges. To understand what factors may account for the declining growth of SMEs, this study explores the antecedents of growth using strategic agility and market orientation. Four hypotheses were stated and tested using a sample of 168 SMEs in Nigeria. Employing Partial Least Squares Structural Equation Modeling (PLS-SEM) the study found that strategic agility impacts positively on both market orientation and growth of SMEs. The study also found that market orientation contributes to growth of SMEs. The mediating role of market orientation in the relationship between strategic agility and growth of SMEs was also supported. This study has provided support for the dynamic capabilities theory in explaining the role of strategic agility and market orientation on the growth of SMEs in Nigeria