Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP)
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Indeks Kepuasan Masyarakat dalam Pelayanan Publik di Kantor Kelurahan Ratu Sima Kota Dumai
Full text linkThis study was motivated by public complaints regarding the untimely commencement of services and unclear information about service requirements at the Ratu Sima Urban Village Office. Therefore, this study aims to determine the Community Satisfaction Index (IKM) and the key factors influencing public satisfaction with public services at the Ratu Sima Urban Village Office in Dumai City. This research employs a quantitative method with a survey research design. The study sample consists of 100 respondents, selected using an incidental sampling technique. Data were collected through questionnaires, observations, and interviews. Data analysis was conducted using the IKM value based on PAN-RB Ministerial Regulation Number 14 of 2017, assessing nine service elements. The measurement utilized a Likert scale with four alternative perception value responses. The results indicate that the IKM score is 3.15, with an IKM conversion value of 78.75. Based on this IKM score, the service performance at the Ratu Sima Urban Village Office is categorized as Good, with a service quality rating of B. The key factors determining public satisfaction are the specification of service types with a score of 1,055, and the competency of service providers, with a score of 998
Keterikatan Kerja dan Kepemimpinan Transaksional Terhadap Kepuasan Kerja Layanan Publik dengan Keadilan Organisasi Sebagai Variabel Moderasi
Full text linkThis study aims to analyze: (1) the influence of work engagement and transactional leadership on public service worker satisfaction, (2) the influence of work engagement on public service worker satisfaction moderated by organizational justice, and (3) the influence of transactional leadership on public service worker satisfaction moderated by organizational justice. The study was conducted at the Tirtanadi Medan Regional Drinking Water Company (PDAM Tirtanadi Medan), one of the Regional-Owned Enterprises in the North Sumatra Provincial Government that serves the drinking water needs of the community. The type of explanatory research with a quantitative approach. The population of this study was PDAM Tirtanadi Medan, totaling 266 people, and a sample of 144 people based on calculations using the Slovin formula. Proportional random sampling was used in determining the sample. Primary data collection was carried out by distributing questionnaires. Data were analyzed using multiple regression methods and Moderated Regression Analysis. The results of the study prove that: (1) work engagement and transactional leadership have a significant effect on public service worker satisfaction with a large effect of 27.4%, (2) work engagement does not have a significant effect on public service worker satisfaction moderated by organizational justice, (3) likewise transactional leadership does not have a significant effect on public service worker satisfaction moderated by organizational justice. The organizational justice variable does not act as a moderating variable in this study. The dimensions of organizational justice that contribute to low job satisfaction are procedural and interactional justice
Fiscal Decentralization in Sikka Regency: Analyzing Local Financial and Intergovernmental Transfers
Full text linkFiscal decentralization in Indonesia is interpreted as an essential governance effort to empower local governments and encourage regional economic development. In this regard, this study focuses on the fiscal analysis of Sikka Regency in the 2020-2024 period, with aspects of independence, dependence, and effectiveness through a descriptive quantitative approach to understand and analyze how the existing level of financial management supports financial governance through a fiscal decentralization framework. Then, the research findings reveal challenges in the concretization of budgetary decentralization, which shows an average fiscal independence ratio of only 0.7%, high dependence of 96.3%, and budgetary effectiveness obtained by 80.44%. Thus, this practice highlights the ongoing limitations in formulating local revenues. Finally, I provide recommendations that in the practice of fiscal decentralization, policymakers must be committed to designing a more focused and context-sensitive strategy from the practice of budgetary decentralization in supporting regional development through credible and adaptive financial governance
Pengaruh Citra Brand, Kualitas Program dan Personal Selling Terhadap Pengambilan Keputusan untuk Membeli Program dari Mentari Group
Full text linkThe purpose of this study is to examine and analyze the influence of brand image, program quality, and the personal selling capabilities of the sales and marketing team on the decision-making process of schools in purchasing programs from Mentari Group as a medium to support learning activities. The data collection method used in this study was a questionnaire, with a total sample of 153 respondents. The research findings indicate that the variables of Brand Image, Program Quality, and Personal Selling simultaneously have a significant effect on Decision-Making. Furthermore, on a partial basis, this study demonstrates that the Brand Image variable (X1) has a significance value of 0.006 < 0.05, leading to the conclusion that the Brand Image variable (X1) significantly influences Decision-Making (Y). The Program Quality variable (X2) has a significance value of 0.108 > 0.05, indicating that the Program Quality variable (X2) does not influence Decision-Making (Y). The Personal Selling variable (X3) has a significance value of 0.000 < 0.05, leading to the conclusion that the Personal Selling variable (X3) significantly influences Decision-Making (Y)
Implementasi Identitas Kependudukan Digital di Dinas Kependudukan dan Pencatatan Sipil Kabupaten Sidenreng Rappang: Analisis Faktor Pendukung dan Penghambat
Full text linkThis study aims to analyze the implementation of Digital Population Identity (IKD) at the Population and Civil Registration Office of Sidenreng Rappang Regency and identify the supporting and inhibiting factors using Edward III's policy implementation theory, which includes communication, resources, disposition, and bureaucratic structure. The approach used was descriptive qualitative with data collection techniques through observation, semi-structured interviews, and documentation. The data obtained were analyzed using the Miles and Huberman method with the help of NVivo 12 Plus software. The results show that the implementation of IKD has not been optimal, with an adoption rate of only 2.08% of the total population who have e-KTP. Supporting factors include adequate human resource competencies and the availability of basic technological infrastructure. In contrast, inhibiting factors include low public awareness, uneven socialization, limited internet network, and activation procedures that still require direct presence at the Disdukcapil office. This research is novel in examining the implementation of IKD in areas with limited infrastructure and low digital literacy, which has not been widely discussed in previous studies. Practically, the results of this study can serve as a reference for local governments in developing strategies to optimize IKD implementation, especially in expanding the reach of socialization and improving digital infrastructure. From a theoretical perspective, the findings strengthen Edward III's policy implementation model by highlighting the complex interactions between communication, resources, disposition, and bureaucratic structure in the context of digital policy
Menyingkap Aspek Penting pada Keputusan Pembelian Konsumen Bimbingan Belajar Persiapan Masuk Universitas Impian (PMUI) Kota Depok
Full text linkThis study aims to investigate the influence of brand image and brand awareness on consumer purchasing decisions at the "Persiapan Masuk Universitas Impian" (PMUI) tutoring center in Depok. In the face of increasing competition in the tutoring industry, a deep understanding of how brand image and brand awareness influence consumer purchasing decisions is crucial. The research employed a quantitative approach involving 95 respondents. The study population consisted of all consumers who registered at PMUI Depok between November and December 2023, totaling 125 individuals, with a sample selected using probability sampling, specifically simple random sampling. Data were collected via an online questionnaire distributed through Google Forms and analyzed using multiple regression analysis with SPSS version 25. The results indicated that brand image and brand awareness have a significant impact on consumer purchasing decisions at PMUI Depok. A positive brand image, particularly related to the quality of instructors, enhances consumer confidence. However, diversification of learning programs is necessary to meet the needs of a larger number of consumers. Brand awareness, especially in terms of brand recognition, plays an important role, while brand recall needs to be strengthened through active promotion on social media and collaboration with influencers. Price is also a key consideration in purchasing decisions, so PMUI should offer competitive pricing or discount programs. Loyalty programs and reward schemes can further enhance consumer purchasing decisions. By strengthening brand image, brand awareness, and considering price factors, PMUI can improve its competitiveness and position in the market
Pengaruh Kualitas Pelayanan, Harga dan Kepercayaan Terhadap Kepuasan Pelanggan di CV. Indo Jaya Putra Surabaya
Full text linkThis study aims to analyze the effect of service quality, price, and trust on customer satisfaction at CV. Indo Jaya Putra Surabaya. The research method used is quantitative with a survey approach. Data were collected through questionnaires distributed to customers of CV. Indo Jaya Putra, then analyzed using multiple linear regression to determine the relationship and influence of each independent variable on customer satisfaction. The results of the study indicate that service quality, price, and trust have a significant effect both partially and simultaneously on customer satisfaction. This is evidenced by the partial significance value for the service quality variable of 0.039 <0.05. For the price variable, the significance value is 0.000 <0.05 and for the trust variable, the significance value is 0.012 <0.05.
 
Pengaruh Etika Pelayanan Publik Terhadap Kepuasan Masyarakat di Kantor Desa Tonronge Kabupaten Sidenreng Rappang
Full text linkThis study aims to determine the effect of public service ethics on community satisfaction at the Tonronge Village Office, Baranti District, Sidenreng Rappang Regency. The explicit purpose of the research is to analyze the extent to which public service ethics affect community satisfaction with services at the village level. The method used was quantitative and associative, with 68 people who received services for two months using a saturated sampling technique. Research variables include public service ethics (X) and community satisfaction (Y). Data were collected through observation, questionnaires, and literature studies, then analyzed using IBM SPSS Statistics 21.0. The results showed that public service ethics significantly affected community satisfaction, with satisfaction levels of 65.5% and 68.8%, respectively. Factors that influence this relationship have a satisfaction level of 61%. The ANOVA test shows Fcount 125.312 with a significance of 0.000, while the t-test shows tcount (11.194) > stable (1.688), which means that public service ethics has a significant effect. The R square value of 66% indicates that public service ethics influences 66% of public satisfaction, while other factors outside this study influence 34%
Penerapan Community Based Tourism untuk Meningkatkan Wisatawan dalam Pengembangan Wisata Kota Lama Surabaya
Full text linkSurabaya Old Town has significant potential as a heritage tourism destination that can support local economic growth and cultural preservation. This study analyzes the application of Community-Based Tourism (CBT) in the area, focusing on five dimensions proposed by Suansri (2003) economic, social, cultural, environmental, and political. Using a descriptive qualitative approach, data was collected through interviews, observations, and document studies. The results show that despite revitalization efforts, community involvement in tourism development remains limited. Key challenges include insufficient training, inadequate infrastructure, and limited coordination among stakeholders. Nevertheless, more than 50 SMEs and informal job opportunities have emerged, although sustaining this economic growth remains a challenge. This study emphasizes the importance of community capacity building and the establishment of community forums as policy partners. Recommendations include cross-sector collaboration to make Surabaya Old Town an inclusive and sustainable heritage tourism destination
Pemberdayaan Masyarakat sebagai Upaya Meningkatkan Ketahanan Pangan Keluarga dan Mengurangi Stunting di Nagari Koto VIII Pelangai Kabupaten Pesisir Selatan
Full text linkThis research focuses on community empowerment in Nagari Koto VIII Pelangai, Pesisir Selatan Regency, in improving family food security to prevent stunting. Data was collected using interviews and documentation, using a descriptive qualitative approach. Data analysis was carried out using reduction, presentation, and conclusion drawing. This study refers to Presidential Regulation Number 72 of 2021 concerning the Acceleration of Stunting Reduction, which emphasizes community-based interventions. The results show that community empowerment in family food security has not achieved policy objectives. The main obstacles found are limited experts, the tendency of people to choose instant solutions, lack of budget support, and low awareness in caring for food seedlings. Nevertheless, community empowerment remains an important strategy for improving food security and reducing stunting. There is a need to increase technical training, strengthen budget support, and build community awareness to be more active in this program.