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Campaigning in the Age of Platforms: A Longitudinal Analysis of German Parties & Politicians
No full textFrom ‘War Hero’ to ‘Peace Hero’? The Bundeswehr’s portrayal of German soldiers on the peacekeeping mission MINUSMA on Facebook
No full textLongevity of Family Firms
No full textWhy do some family businesses last for generations, while others disappear after only a few decades? A familiar belief holds that survival beyond the third generation is rare, and in capital-intensive industries, it is thought to be nearly impossible. Yet many family firms do endure.This book takes readers inside the world of long-standing family companies to uncover what makes longevity possible, and what leads to failure. Focusing on the German paper and pulp industry, a sector marked by volatility, cyclicality, and tradition, the study compares both survivors and non-survivors. Drawing on in-depth interviews with family owners and industry experts, it develops a grounded theory framework that highlights four conditions of longevity: survival of industry potential, avoiding downfall, enterprise sustainability, and enduring family influence.The findings reveal that longevity is not only achievable but often the very purpose that drives family owners forward
Netzwerk-Organisationen. Eine Analyse struktureller und relationaler Einbettung im Kontext interorganisationaler Unternehmensallianzen. Implikationen für das Management und die Theorie des Unternehmens.
No full textDiese Arbeit ist dem Strategischen Management zuzuordnen. Es wurde der Versuch unternommen, theoretische Konzepte aus der Institutionenökonomik, der Soziologie und dem Strategischen Management im Rahmen empirischer Untersuchungen zu operationalisieren, deduktiv Ergebnisse zu erarbeiten und induktive Ableitungen zu treffen. Es wurde eine traditionelle Fragestellung des Fachs, die Untersuchung von Performance-Unterschieden verschiedener Unternehmen, in Bezug auf das Phänomen der Einbettung untersucht. Mit Blick auf eine Reihe von Untersuchungen (Abschnitt 1.1), die belegen, dass relationale oder strukturelle Einbettung von Unternehmen in deren Wertschöpfungsnetzwerke ein Erklärungsfaktor für die Performance dieser Unternehmen sein kann, war eine Meta-Analyse dieser Zusammenhänge überfällig. Im Strategischen Management wurde bis dato vor allem die Resource Based View (RBV) empirisch untersucht und theoretisch ausgearbeitet. Die Relational View (RV) findet trotz Dyer und Singh (1998) weniger empirische und theoretische Beachtung. In Kapitel 2 wurde ein systematischer Literaturüberblick durchgeführt. Inklusive einer Meta-Analyse auf Basis von Partial Correlation Coefficients und einer narrativen Analyse. Entwickelte Hypothesen wurden in Kapitel 3 unter Anwendung einer Korrelationsanalyse, einer Hauptkomponentenanalyse und einer multiplen linearen Regression getestet. Es bestehen Zusammenhänge zwischen struktureller und relationaler Einbettung von Unternehmen und der Unternehmensperformance dieser Unternehmen (Abschnitt 2.2.3). Diese Zusammenhänge sind im arithmetischen Mittel positiv, variieren jedoch abhängig von der Unternehmensgröße und vom Wirtschaftssektor, von stark negativ bis stark positiv. Außerdem bestehen signifikante positive lineare Zusammenhänge zwischen der Intensität und Heterogenität von interorganisationalen Unternehmensallianzen und Indikatoren innovativer Unternehmensperformance involvierter Unternehmen (Abschnitt 3.3.4). Lineare Zusammenhänge zwischen der Intensität und Heterogenität von interorganisationalen Unternehmensallianzen und finanzieller Unternehmensperformance wurden nicht gefunden. Die Intensität der Kooperation in interorganisationalen Unternehmensallianzen und die Heterogenität der Allianzpartner können sich positiv auf die innovative Performance beteiligter Unternehmen auswirken. Der in dieser Untersuchung verwendete Begriff von Relationalität (Abschnitt 1.1) unterstreicht zur Erzielung von hohen Faktoreinkommen und relationalen Renten die Notwendigkeit einer iterativen und vor allem adaptiven Kooperationsstruktur im Rahmen interorganisationaler Unternehmensallianzen (Abbildung 15). SMEs sollten ihre Einbettung allgemein fördern, während große Unternehmen dies unter Berücksichtigung verschiedener Faktoren planen sollten (Abschnitt 3.3.4). Wenn Unternehmen eine Steigerung ihrer innovativen Performance anstreben, so können interorganisationale Unternehmensallianzen eine Möglichkeit hierfür bieten (Abschnitt 4.2). Der Zusammenhang zwischen der Einbettung eines Unternehmens und dessen Performance sollte perspektivisch mit adäquaten Paneldaten untersucht werden, da zeitabhängige Zusammenhänge vermutet werden (Abschnitt 4.3). In dieser Dissertation wurde ein Überblick betreffend den Zusammenhang zwischen Einbettung und Unternehmensperformance erarbeitet. Eine Meta-Analyse der, von der Wissenschaftsgemeinde bis dato erarbeiteten empirischen Erkenntnisse zu diesem Zusammenhang ist nicht bekannt. Eine Verwendung hochwertiger Daten zur Untersuchung des Zusammenhangs, wie sie in dieser Dissertation verwendet wurden (Abschnitt 3.1), liegt ebenfalls nicht vor. Schließlich ist der theoretische Mehrwert im Kontext der Relational View (RV) für das Strategische Management von hoher praktischer und theoretischer Bedeutung (Abschnitt 1.1 und Abschnitt 2.3)
Künstliche Intelligenz in Parlamenten - Systematische Auseinandersetzung im Vorfeld geboten
No full text“This is not real Fandom, just FOMO”: Media-Multitasked Negotiations of Fan-Authenticity during the 2022 World Cup
No full textThe 2022 football World Cup was the most controversial sports-event in recent times (Beyer & Schulze-Marmeling 2021; Brannaga & Reiche 2022) and had international football fans face difficult decisions in their reception. Coming out of pandemic lockdowns, what could have been celebrated as a return to form turned out to be an event equally as inaccessible to the football world. Qatar has no major football history or culture to speak of, which made the host country reliant on tourism to fill newly built stadiums. Travelling costs, -restrictions, or the moral obligation to boycott the world cup altogether negatively impacted the stadium atmosphere everyone longed for. In a twisted irony, football fans’ stance on the value of co-present sports spectatorship for the authenticity of a game and its fandom underwent a second re-framing after COVID: “Real” fans watch from home or boycott, while “fakes” reside in stadiums. Main broadcasters and national sports organizations were partaking in the event as usual, in the eyes of fans making them complicit in Qatars “sportswashing” (Grix & Holiham 2014; Brannagan & Roockwood 2016; Meier et al. 2019) regardless of awareness- and human rights campaigns that accompanied the spectacle. The last years spawned heated debates about the constitution and moral obligations of football fandoms considering the growing hypercommercialization of “their” sport (Gruneau & Horne 2017), human rights infringements, questionable politics and many more issues (Zeyringer 2021; Nieland 2023). Such debates seldom made it into broadcasts but instead played out in pubs or stadiums where fans aired out their frustrations and bonded in the process. As football reception underwent mediatization surges in the last years however, a pressing question revolves around if and how such co-located practices play out online, in a co-oriented (Göttlich et al. 2017, Göttlich 2023) but mediated fashion. “Social Media Sport” (Bowman & Crammer 2014) reaches new heights when reception itself is mediatized (Majumdar & Naha 2020; Mastromartino et al. 2020; Rowe 2020; Grix et al. 2020). In our contribution, we highlight how a newfound mutual awareness among globally online recipients and commenters affects fandoms’ identities and social practices. We critically investigate assumptions of a more unified and networked “global fandom” in view of FIFA as a common enemy by closely analysing how online discourse among co-oriented fans plays out on social media platforms.Twitter still retained its identity and appeal for sports watchers (Hull & Lewis 2014, Bowman & Crammer 2014) in late 2022. Football fans used twitter for news, discussion, but most importantly to make their dissent known in the lead-up to the “winter world cup” by proclaiming protests and boycotts (Hill, Canniford & Millwand 2016; Nieland 2017; Hölzen & Meier 2018; Meier et al. 2021). Once the event started, users were following and tweeting about the events in real time through media multitasking and more specifically, second screening (Göttlich et al. 2017). For many fans that boycotted the broadcasts, the second screen became a first screen (Lopez-Gonzalez et al. 2019), as the discourse surrounding the games could be followed while still upholding some form of moral high ground. This prompted a clash of watchers and non-watchers who all share the love for football and their national teams, but both denied the other side their authentic fandom. To examine the negotiation of fandom that occurred holistically, we employ a mixed-methods approach that combines large-scale twitter-data-analysis with deeper qualitative inquiry. Our data set consists of 1.313.716 tweets scraped during 11 world cup games, as well as 1.123.057 tweets scraped from hashtags like #fifaworldcup that were persistent over longer periods of time. This allowed us to spot differences in real-time co-oriented media reception during games and asynchronous discourse about the mega-event (Schmidt 2018; Meier et al. 2021). Individual games were recorded for contextual reviewability during tweet analysis. Gephi is used for data visualization and the analysis of key words and account activity during specifiable timeframes. The dataset was cleaned and filtered through with a media-multitasking whitelist, leading to key accounts and tweets that were analysed in MAXQDA. The qualitative and quantitative processes both mutually inform another, leading to the formation of re-occurring themes and typified practices.Our findings provide novel research on media participation structures and techniques – in the sense that they portrait a form of participation that lays outside of traditional media broadcast structure and occurs between recipients. Online comments were written parallel to and largely in critique of the broadcast. Watchers wrote about and retweeted happenings of the game, while boycotters perceived the flow of the game through its surrounding discourse. We saw the negotiation of fandom by both parties play out on three levels:(1) Individual users position themselves in an ambivalent and highly contested opinion field of their twitter spheres. In that field, they signal affiliation through criticism.(2) Interpersonal communication occurs in sub-tweets. Popular postings inform and influence the discourse arenas which are formed under them.(3) On a larger scale, hashtags predefine the discourse that will happen therein. Fans scan hashtags to post and lurk in an environment that is most agreeable with their stance. The knowledge needed to navigate football-twitter are part of mediatized media reception, in which fans reclaim a semblance of opinionated stadium-curve- or pub-atmosphere while being isolated in their living rooms or bound by moral obligation not to watch games. We subsume the communicative practices and motivations of fandom-negotiation under the term “Communitization through Criticism”. Rather than a unified movement of online protest in view of sports organizations’ partaking in the morally questionable world cup, fan groups have split and fragmented further. Twitters logic of organizing communicative topics under hashtags and placing importance on popular tweets further intensified the issue. Critical and controversial messages were used as ankers to discuss topics under, already framing communication in several layers of meaning and opinion. As such, an interpersonal discussion among two fans could only happen with the knowledge of their respective stances already on full display via like-to-comment ratios. In such an environment, arguing one’s authenticity did not occur on even playing fields. The conclusion for many users was to either comment and lurk around the hashtags and tweets they already agreed with, or to defend their authenticity in short positional statements untied from the need for elaboration or defence. In the end, Co-oriented reception and discussion of the World Cup on twitter succeeded in making the fragmentation and division among a seemingly global football fandom mutually visible but failed at bringing already oppositional stances and sub-communities together through a newfound co-awareness
How Does an Online Mental Health Community on Twitter Empower Diverse Population Levels and Groups? A Qualitative Analysis of #BipolarClub
No full textBackground:Social media, including online health communities (OHCs), are widely used among both healthy people and those with health conditions. Platforms like Twitter (recently renamed X) have become powerful tools for online mental health communities (OMHCs), enabling users to exchange information, express feelings, and socialize. Recognized as empowering processes, these activities could empower mental health consumers, their families and friends, and society. However, it remains unclear how OMHCs empower diverse population levels and groups.Objective:This study aimed to develop an understanding of how empowerment processes are conducted within OMHCs on Twitter by identifying members who shape these communities, detecting the types of empowerment processes aligned with the population levels and groups outlined in Strategy 1 of the Integrated People-Centred Health Services (IPCHS) framework by the World Health Organization (WHO), and clarifying members’ involvement tendencies in these processes.Methods:We conducted our analysis on a Twitter OMHC called #bipolarclub. We captured 2068 original tweets using its hashtag #bipolarclub between December 19, 2022, and January 15, 2023. After screening, 547 eligible tweets by 182 authors were analyzed. Using qualitative content analysis, community members were classified by examining the 182 authors’ Twitter profiles, and empowerment processes were identified by analyzing the 547 tweets and categorized according to the WHO’s Strategy 1. Members’ tendencies of involvement were examined through their contributions to the identified processes.Results:The analysis of #bipolarclub community members unveiled 5 main classifications among the 182 members, with the majority classified as individual members (n=138, 75.8%), followed by health care–related members (n=39, 21.4%). All members declared that they experience mental health conditions, including mental health and general practitioner members, who used the community as consumers and peers rather than for professional services. The analysis of 547 tweets for empowerment processes revealed 3 categories: individual-level processes (6 processes and 2 subprocesses), informal carer processes (1 process for families and 1 process for friends), and society-level processes (1 process and 2 subprocesses). The analysis also demonstrated distinct involvement tendencies among members, influenced by their identities, with individual members engaging in self-expression and family awareness support and health care–related members supporting societal awareness.Conclusions:The examination of the #bipolarclub community highlights the capability of Twitter-based OMHCs to empower mental health consumers (including those from underserved and marginalized populations), their families and friends, and society, aligning with the WHO’s empowerment agenda. This underscores the potential benefits of leveraging Twitter for such objectives. This pioneering study is the very first to analyze how a single OMHC can empower diverse populations, offering various health care stakeholders valuable guidance and aiding them in developing consumer-oriented empowerment programs using such OMHCs. We also propose a structured framework that classifies empowerment processes in OMHCs, inspired by the WHO’s Strategy 1 (IPCHS framework)
Calm Advice: How Digitalizing Pen-and-Paper Practices Improves Financial Advice-Giving
No full textBank clients’ expectations for enhanced service experiences have increased with the digitalization of banking services and the rise of FinTech. However, despite the availability of online banking services, many clients still prefer personal financial advice due to the personal interaction involved. There has been a growing interest in IT-supported advisory services to meet this demand, aiming to improve customer experience and reduce the cognitive burden on advisors. While previous studies have shown the positive effects of advisory-support systems, they also highlighted downsides such as unnatural interactions, technology’s domination of the interaction space, and impaired impression management. This paper investigates the potential of pen-and-paper user interfaces to resolve the relationship/decision-making tension in advisory services. It evaluates the design of an artifact called bankNotes with eight bank advisors and 24 clients in a within-subject study by drawing on a rich data set consisting of interviews, surveys, and video analysis of the encounters. The results indicate that bankNotes was well-received by advisors, who embraced both existing pen-and-paper practices and new practices facilitated by the system. The clients also benefitted from the system: using bankNotes improved customer orientation, shared understanding, and overall service quality. This research provides valuable insights into the design of advisory support systems that prioritize customer satisfaction and support the needs of both advisors and clients in the banking sector
When Generative AI Meets Workplace Learning-Creating a realistic & motivating learning experience with a Generative PCA
No full textWorkplace learning is used to train employees systematically, e.g., via e-learning or in 1:1 training. However, this is often deemed ineffective and costly. Whereas pure e-learning lacks the possibility of conversational exercise and personal contact, 1:1 training with human instructors involves a high level of personnel and organizational costs. Hence, pedagogical conversational agents (PCAs), based on generative AI, seem to compensate for the disadvantages of both forms. Following Action Design Research, this paper describes an organizational communication training with a Generative PCA (GenPCA). The evaluation shows promising results: the agent was perceived positively among employees and contributed to an improvement in self-determined learning. However, the integration of such agent comes not without limitations. We conclude with suggestions concerning the didactical methods, which are supported by a GenPCA, and possible improvements of such an agent for workplace learning
