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The Influence of Total Quality Management on Organizational Performance through Organizational Culture as an Intervening Variable
Full text linkTotal Quality Management (TQM) is widely recognized as an effective approach to enhancing competitiveness and supporting the sustainable development of the agricultural industry. This study aims to analyze the effect of TQM on organizational performance, with organizational culture acting as an intervening variable. The research was conducted in a consolidated agro-industrial State-Owned Enterprise located in South Sulawesi, Indonesia. Data were collected from both secondary sources, including company documents and relevant literature, and primary sources obtained through questionnaires using a five-point Likert scale. A total of 69 respondents participated in the study. The data were tested for validity, reliability, and correlation to examine the relationships among TQM, organizational culture, and organizational performance. Descriptive analysis and path analysis were employed using Smart PLS 4.0. The findings indicate that TQM has a positive and significant impact on organizational performance, both directly and indirectly through organizational culture. The effective implementation of TQM practices such as customer focus, top management commitment, process management, benchmarking, and employee involvement contributes to improved operational efficiency and product quality, while simultaneously fostering a quality-oriented organizational culture. The study highlights the theoretical importance of integrating TQM with organizational culture to achieve optimal performance outcomes. Practically, the results provide valuable insights for organizations in formulating strategies to enhance performance through the systematic implementation of TQM supported by a strong and conducive organizational culture
Youth Engagement and Employment in the African Agricultural Sector
Full text linkYouth unemployment remains one of the most pressing development challenges in Africa, occurring alongside the continued centrality of agriculture as a major source of livelihoods and economic activity. Despite the sector’s potential to absorb a growing youth labor force, youth engagement in agriculture remains limited, unstable, and often characterized by precarious working conditions. This study presents a literature review that synthesizes existing scholarly and policy-oriented research on youth engagement and employment in the African agricultural sector. Drawing on peer-reviewed articles, books, and institutional reports, the review examines how youth participation in agriculture has been conceptualized, the quality of employment opportunities available, and the key factors shaping youth engagement across diverse African contexts. The findings indicate that while agriculture continues to function as a significant employer of youth, it is predominantly marked by informality, low productivity, income insecurity, and limited social protection. Negative perceptions of agriculture, aspirational mismatches, and persistent structural barriers particularly limited access to land, finance, education, and markets emerge as central constraints on sustained youth participation. The review also highlights significant gaps between education and labor market needs, which undermine youth employability and the sector’s capacity for innovation. Overall, the literature reveals a fundamental contradiction between agriculture’s employment potential and the poor quality of jobs it currently offers to young people. By synthesizing key themes and identifying persistent gaps, this study contributes to a clearer understanding of the challenges and opportunities associated with youth employment in African agriculture and provides a foundation for more coherent research and policy approaches
Analysis of the Effectiveness, Efficiency, Growth Rate, and Contribution of Restaurant Tax, Land and Building Tax, to the Original Regional Income of Sambas Regency in 2021-2023
Full text linkThis study examines the effectiveness, efficiency, growth rate, and contribution of restaurant tax and land and building tax (PBB) as components of Regional Original Revenue (PAD) in Sambas Regency within the framework of regional autonomy. As taxation represents a key instrument of public participation in national and regional development, optimizing PAD becomes essential for enhancing public services and regional independence. Using a descriptive quantitative approach, the research analyzes secondary data related to restaurant tax, PBB targets, and realizations from 2021 to 2023. Data were processed using formulas for tax effectiveness, efficiency, growth rate, and contribution based on criteria established by the Ministry of Home Affairs. The results show that restaurant tax effectiveness during 2021–2023 was categorized as very effective, while PBB effectiveness was fairly effective in 2021–2022 and less effective in 2023. Both restaurant tax and PBB demonstrated very efficient performance in all analysis years. Although both taxes generated annual profits, their growth rates were categorized as unsuccessful due to values below 30 percent. Furthermore, contribution analysis revealed that restaurant tax and PBB provided very poor contributions to PAD, failing to meet the minimum threshold required to significantly strengthen regional revenue. These findings highlight the need for improved tax management strategies to enhance PAD optimization
The Influence of University Image on Students' Decisions to Choose Muhammadiyah University of Pontianak
Full text linkHigher education plays a strategic role in shaping individual competitiveness and national development. In an increasingly competitive educational environment, a university’s image becomes a crucial factor influencing students’ decisions when choosing a higher education institution. Muhammadiyah University of Pontianak, as a private university with strong accreditation and achievements, faces ongoing competition that requires maintaining and strengthening a positive institutional image. This study employed a causal associative quantitative approach to examine the influence of university image on students’ decisions. The population consisted of all active students of Muhammadiyah University of Pontianak from the 2021–2023 cohorts, with a total population of 4,346 students. Samples were selected using Proportionate Stratified Random Sampling and determined through the Slovin formula. Data were collected through questionnaires and analyzed using validity and reliability tests, simple linear regression, correlation coefficient, and coefficient of determination (R²). The findings show that all research instruments were valid and reliable. Simple linear regression analysis indicated a positive and significant effect of university image on student decision-making, supported by a significance value below 0.05. The correlation coefficient of 0.768 demonstrated a strong relationship, while the R² value of 0.590 indicated that university image explained 59% of the variation in student decisions. The study concludes that university image has a strong, positive, and significant influence on students’ decisions to choose Muhammadiyah University of Pontianak, highlighting the importance of institutional image in higher education competitiveness
Complaint Service Management at the Manado City Government Public Service Mall
Full text linkThe Public Service Mall (MPP) is a strategic innovation in the provision of integrated public services to improve efficiency, certainty, and ease of access to services for the public. However, its implementation in Manado City still faces various challenges, particularly in complaint service management. This study aims to assess the effectiveness of complaint management in the Manado City MPP using a qualitative approach and ten complaint management indicators according to Tjiptono, namely commitment, visibility, accessibility, simplicity, speed, fairness, confidentiality, recording, resources, and remedies. Data were collected through interviews, observations, and documentation from leadership elements, service implementers, and service users. The results of the study indicate that although policies and complaint facilities are available, their implementation has not been optimal due to gaps between policies and practices, weak socialization, limited human resources, and an unintegrated reporting system. Therefore, it is necessary to strengthen operational commitment, develop digital systems, increase human resource capacity, and improve procedures and feedback mechanisms so that complaint management can become an effective evaluation tool in improving the quality of public services in the Manado City MPP
The Influence of Price, Brand Image and Word of Mouth on Parents' Decision to Send Their Children to MIS Al Ikhwah Pontianak
Full text linkEducation is a process that not only transfers knowledge, but also forms individual character to live personal and social life. Elementary schools, including Madrasah Ibtidaiyah (MI), are an important foundation in the process of children's basic education. As public awareness of the quality of education increases, competition between schools, especially private MI in Pontianak City, is getting tighter. One of the private MIs that continues to innovate in increasing its attractiveness is MIS Al Ikhwah Pontianak. This school not only excels in academic and non-academic achievements, but also has a superior Tahfidz Al-Qur'an program, complete facilities, and a parallel class system. This study aims to analyze the influence of Price, Brand Image, and Word of Mouth on Parents' Decisions in choosing MIS Al Ikhwah as a place for children's education. The method used is associative research with a quantitative approach. Data were obtained through questionnaires to parents of students and interviews with the principal. The results of the study showed that the three independent variables (Price, Brand Image, and Word of Mouth) simultaneously and partially had a positive and significant effect on Parents' Decisions. The regression equation obtained is Y = 0.081 + 0.315X1 + 0.390X2 + 0.268X3 with an R² value of 0.835, which means that 83.5% of the variation in parental decisions is explained by the three variables. This shows the importance of school image and community perception in influencing children's educational choice
Effectiveness of the Electronic-Based Primary Care (P-Care) Service System at the Tapa Community Health Center, Bone Bolango Regency
Full text linkThe aim of this research is to find out how effective the Primary Care electronic-based service system is at the Tapa Community Health Center, Bone Bolango Regency. This research uses a descriptive method with a qualitative approach. The research results use theory according to Martani and Lubis (1987) to measure the effectiveness of an organization through 3 approaches, namely, Source, Process and Target. The research results show that electronic-based services using the Primary Care application at the Tapa Community Health Center, Bone Bolango Regency are not yet effective. The implementation of this application experienced system problems which often had errors due to insufficient computer capacity to be used in the application, causing managers to anticipate services manually and double entry of patient data, in addition to that, the availability of resources, in this case the Primary Care application manager, was inadequate. This can be seen from the fact that the admin who manages the application does not match his area of expertise, especially in relation to technology
International Efforts to Combat Global Warming
Full text linkGlobal warming is one of the biggest challenges facing humanity in years. It refers to long-term changes in temperature patterns on the planet as a result of natural and human factors. Human factors dominate over natural factors among the causes of global warming. Human activities represented by burning fossil fuels such as coal, oil, and gas constitute the main cause of climate change, through the emission of greenhouse gases such as carbon dioxide and methane, which settle in the atmosphere and trap heat, thus leading to its rise , while natural causes include changes in the activity of the sun. , successful volcanic eruptions, and others. These changes have prompted many countries around the world to make efforts and take a set of measures that contribute to confronting and reducing the problem of climate change. Since the early 1990s, the international community has sought to make more efforts in an attempt to find practical solutions to solve the problem of global warming, which has become a source of It is a concern for many countries and international organizations, and these efforts have resulted in the conclusion of many international treaties and agreements
The Influence of Sales Growth, Institutional Ownership and Company Size on Company Value with Capital Structure as an Intervening Variable in Energy Sector Companies Listed on the Indonesia Stock Exchange
Full text linkProgress dynamic global economy demand company for have a survival strategy as well as focus on achievement benefits. One strategy that can applied is through investment, especially in the capital market. The capital market has role important in economy a country, including Indonesia, with the Indonesia Stock Exchange (BEI) as facilitator trading stocks, bonds, and mutual funds. Research This aiming for test influence growth sales, size company, and ownership institutional to mark company with capital structure as intervening variables. The research method used is study associative with approach quantitative. Secondary data obtained from report finance company sector energy listed on the IDX in the period 2021–2023. The technique of taking sample used is purposive sampling, with criteria certain things that must be fulfilled by the company. The results of the study show that there is significant relationship between variable growth sales, size company, and ownership institutional to mark company, good in a way direct and also through capital structure as intervening variables. In addition, it was found that company with growth sale highest and ownership high institutional tend own mark more companies good. Implications from study This can become reference for investors in choose potential stocks as well as for company in optimize policy finance they use increase mark company
Repurchase Intention of Virtual Hotel Operator Websites in Indonesia Mediated by Electronic Trust
Full text linkThe rapid growth of the hospitality industry has been driven by the emergence of Virtual Hotel Operators (VHO), which connect independent hotels with digital booking systems. This study analyzes the impact of Security, Ease of Use, and Privacy, with the mediating role of Electronic Trust, on Repurchase Intention in VHO websites. Using a quantitative approach, data were collected through questionnaires from 300 customers who had previously booked hotels online via VHO platforms. The data were analyzed using SEM-Lisrel 8.80. The results indicate that Security, Ease of Use, Privacy, and Electronic Trust significantly influence Repurchase Intention, with Electronic Trust mediating these relationships. Implications Managerial include enhancing security through encryption and two-factor authentication, optimizing user experience with an intuitive and personalized interface, and ensuring transparency in privacy policies to strengthen customer trust. Providing authentic reviews and responsive customer service is also crucial in increasing customer retention and reinforcing VHO’s competitive position in the digital hospitality industry