Journal of Widya Mataram University
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KUALITAS PELAYANAN PEMBUATAN SURAT IZIN MENGEMUDI (SIM) ONLINE DI POLRES SLEMAN
Get PDFThe SIM Online service is a program launched by the Indonesian National Police through the National Police Priority Program, namely Promoter. One of them from the program is information technology based services. Sleman Police Resort is one of the Polres being a pilot project in the DIY Regional Police jurisdiction in conducting Online SIM Services which is supported by the SIM Implementation Unit (Satpas). The delivery of public services must meet the service quality requirements in accordance with the objectives of the program. To measure service quality, the authors use service quality indicators, namely reliability (reliability), responsiveness (responsiveness), assurance (assurance), empathy (empathy), and physical evidence (tangible).This study aims to examine and describe the quality of service making Online Driving License (SIM) at the Sleman Police Resort. The research method used is descriptive qualitative. Data collection techniques used were interviews, observation and documentation. Qualitative data analysis techniques are used to analyze the research data.Based on the results of the study, it was obtained that to measure the quality of Online SIM services at the Sleman Police Satpas using 5 (five) dimensions of service quality as follows; First, the Reliabilty dimension, has not been supported by all human resources who have competency certification in managing SIM Online, but there are already Standard Operating Procedures (SOPs) in the SIM Online service. Second, the Responsiveness dimension, the existence of a fast standard time in SIM extension only requires 15 minutes and for a New SIM requires between 75 minutes to 90 minutes according to the type of SIM. In addition to speed, the service is carried out appropriately with the existence of clear costs based on PP No. 60 of 2016. Third, the dimension of Assurance, the knowledge and abilities of Satpas officers in the SIM Online service. Constraints faced in providing online SIM service guarantees are difficult practice exams and many do not pass. Fourth, Empathy dimension, there is full attention and firmness in the presence of queue numbers and arrangements without any favoritism and discrimination in service in SIM Online services. Fifth, Tangible dimension, there is a Satpas building that has not been used optimally because it has only been used for practical tests, internet networks that are often down and offline, and the number of computers and other devices that are not yet proportional to the large number of people in the SIM Online service. While the information media and waiting room are good and complete.From these results it can be concluded that based on 5 (five) dimensions of service quality, in general it has gone well, but there are some things that need to be improved, such as the quality of human resources, optimization of Satpas buildings, addition of internet network bandwidth, addition of computers and review of regulations about practice exams
KONSTRUKSI KEGAGALAN IMUNISASI MR TAHAP KEDUA DALAM PEMBERITAAN MEDIA ONLINE
Get PDFThis research is intended to  compare the construction of the failure of MR vaccine program in online news media (Republika online and Tempo.co) coverage. The paradigm used in this study is the constructivism paradigm with a qualitative approach. The method used in this research is the content analysis method using Robert Entman's framing device as a data analysis technique. The data in this study are news texts related to the failure of the coverage of the second phase of the MR vaccine program in Republika online and Tempo.co for the period September - November 2018. The results of this study indicate that in Tempo.co's framing, the failure of vaccine coverage was considered as a serious threat to the nation's safety due to the issuance of the illicit fatwa on MR vaccine by MUI, while in the Republika online’s frame, the issue was seen as an indication of low public awareness of health and is due to various factors such as very difficult geographical conditions, the threat of health workers and the illicit fatwa on MR vaccine by MUI
DAMPAK PEMBANGUNAN KAWASAN DESTINASI WISATA BENDUNGAN KARANGKATES BAGI MASYARAKAT DESA KARANGKATES KABUPATEN MALANG
Get PDFPenelitian Dampak Pembangunan Kawasan Destinasi Wisata Bendungan Sutami di Desa Krangkates Kecamatan Sumberpucung Kabupaten Malang ini bertujuan untuk melihat bentuk-bentuk perubahan sosial dan bagaimana perubahan sosial terjadi pada masyarakat Desa Karangkates setelah dibangunnya Bendungan Sutami dan menjadi kawasan destinasi wisata. Untuk itu, subjek penelitian pada penelitian ini adalah warga masyarakat Desa Karangkates yang telah tinggal sebelum Bendungan Sutami dibangun, juga warga Desa Karangkates yang menjadi pedagang maupun yang memanfaatkan Bendungan Sutami sebagai destinasi wisata. Untuk mendapatkan data yang diperlukan, penelitian ini menggunakan metode penelitian deskriptif dengan pendekatan kualitatif yaitu dengan melakukan observasi, wawancara mendalam dan studi literatur termasuk mendapatkan informasi dari data monografi desa. data monografi desa diperlukan untuk melihat informasi terkait masyarakat Desa Karangkates secara periodik termasuk data pekerjaan masyarakat Desa karangkates sebelum dan sesudah pembangunan bendungan. Hasil dari penelitian ini adalah masyarakat sekitar memanfaatkan bendungan sebagai jalan alternatif, sumber air bersih dan sumber energi. Lebih jauh, bendungan yang telah dijadikan sebagai destinasi wisata memberikan mata pencaharian baru bagi masyarakat sekitar, sehingga perekonomian masyarakat yang sebelumnya hanya bergantung pada sektor pertanian menjadi semakin beragam
Peran Badan Narkotika Nasional Propinsi DIY Dalam Pencegahan Narkoba di Kota Yogyakarta
Get PDFThe issue of drug abuse or drug use is still a problem that is quite concerning for the Indonesian people until now. Indonesia is the right target for drug traffickers because of its large population and a large number of young people. This is a big challenge for the government to overcome this problem, through the institution, namely the National Narcotics Agency. This research was conducted with the aim to finding out what steps have been taken by the National Narcotics Agency to overcoming the problem of drug use, especially in Yogyakarta. This research used descriptive research methods that try to obtain facts and provides an overview of events and phenomena in people's lives to describe what is currently applicable. In overcoming the problem of drug abuse, especially in Yogyakarta, the Yogyakarta Provincial National Narcotics Agency has taken several steps, including increasing knowledge, give understanding and awareness of drug use. Take preventive measures and carry out advocacy. In carrying out its duties, BNNP DIY also always collaborates with other institutions, such as government agencies, private agencies, educational institutions and the community
Solidaritas Anarkisme Suporter Bola PSIM DAN PSS
Get PDFThis research is located in Sleman, Yogyakarta. This research was conducted when researcher saw the solidarity of anarchism of football supporters. Factors related to the solidarity of anarchism of football supporters and the empowerment of football supporters, especially with PSIM and PSS. This research wants to describe more clearly how the solidarity of anarchism is, the factors associated with solidarity of anarchism and the empowerment of suporter in PSIM and PSS football clubs. This research was conducted with a qualitative descriptive research method. Data was collected by Snow Ball sampling until the data was at its saturation point. This method was chosen because the number of actors is large so it could gets more accurate data. The results obtained in the solidarity of football supporters anarchism prove that there are improvements from the supporters. Then the factors related to the solidarity of anarchism are still trying to become supporters who are more loved by the community and the empowerment of PSIM and PSS football supporters has not received training from any party
PENGARUH SUHU DAN LAMA PENYANGRAIAN TERHADAPKERAKTERISTIK SIFAT FISIK, KIMIA DAN ORGANOLEPTIKPADA SEDUHAN BIJI KOPI ROBUSTA, TEMPUR, JEPARA, JAWA TENGAH
No full textPenyangraian adalah proses pembentukan aroma dan citarasa pada biji kopi yang dilakukan dengan menggunakan suhu yang tinggi. Saat ini masih sedikit data tentang bagaimana proses penyangraian yang tepat untuk menghasilkan produk kopi yang berkualitas. Sehingga terdapat beberapa kasus kurangnya penyesuaian suhu dan lamanya proses penyangraian yang dapat menyebabkan penurunan mutu akibat over roast. Penelitian ini dilakukan untuk mengetahui pengaruh suhu dan lama penyangraian terhadap perubahan sifat fisik, kimia dan organoleptik kopi Robusta Tempur. Rancangan penelitian yang digunakan adalah Rancangan Acak Lengkap (RAL) Faktorial dengan perlakuan variasi suhu dan lama penyangraian yang terdiri dari tiga taraf, yaitu suhu penyangraian terdiri dari tiga taraf, yaitu suhu 190°C, 200°C, dan 210°C sedangkan lama penyangraian terdiri dari tiga taraf, yaitu 5 menit, 10 menit, dan 15 menit. Setiap perlakuan dilakukan tiga kali ulangan sehingga diperoleh 27 (dua puluh tujuh) satuan percobaan. Hasil analisis sidik ragam (ANOVA) menunjukkan bahwa variasi suhu dan lama penyangraian berpengaruh nyata terhadap rendemen, kadar air, kadar abu, kadar lemak dan kadar kafein kopi Robusta Tempur, tetapi tidak pada kadar asam total, protein dan karbohidrat. Perlakuan penyangraian biji kopi pada suhu 190°C dan lama penyangraian 5 menit menghasilkan kadar air akhir kopi robusta sebesar 2,01%. Perlakuan penyangraian biji kopi pada suhu 200°C dan lama penyangraian 15 menit menghasilkan kadar kafein akhir kopi Robusta, Tempur sebesar 1,67%. Berdasarkan uji organoleptik, kopi Robusta Tempur yang paling disukai panelis adalah kopi yang disangrai pada suhu 190˚C dengan lama penyangraian 10 menit. Sifat fisik dan kimia kopi robusta tempur adalah kadar air 2.01%, kadar abu 8,76%, kadar asam total 0,68%, kadar protein 13,77%, karbohidrat 68,77%, kadar lemak 13,25% dan kafein 1,67%
Penempatan Karyawan Dapur Yang Optimal Untuk Meningkatkan Produktivitas Dengan Menggunakan Metode Hungarian
Get PDFMILAS Vegetarian Restoran merupakan salah satu restoran di Yogyakarta yang menyajikan banyak makanan vegetarian. Adapun banyak variasi jenis makanan dan minuman yang diproduksi oleh restoran ini. Dalam setiap produksinya, penempatan karyawan dilakukan secara acak, tidak berdasarkan kemampuan operator sehingga tingkat produksi perusahaan menjadi kurang maksimal. Penempatan operator dan elemen kerja yang tepat perlu dikaji lebih lanjut untuk meningkatkan produktivitas perusahaan yang lebih optimal. Berdasarkan informasi yang didapatkan di perusahaan sementara ini tingkat produktivitasnya mencapai  26,3%.Penugasan adalah penempatan suatu karyawan/objek/operator pada suatu elemen kerja tertentu dengan tujuan untuk meminimumkan pengeluaran, biaya, waktu, jarak dan/atau sebaliknya untuk memaksimalkan keuntungan perusahaan.  Untuk menyelesaikan permasalahan tersebut dapat dilakukan pengolahan data dengan menggunakan metode Hungarian. Metode ini dilakukan dengan mengambil data dari tiap-tiap operator dan elemen kerja yang dikerjakannya, selanjutnya di ketahui waktu baku dari masing-masing karyawan. Setelah didapatkan hasil waktu bakunya maka, dapat diketahui tingkat produktivitas perusahaan tersebut sebelum dan sesudah menggunakan metode Hungarian. Berdasarkan pengolahan data yang dilakukan, diperoleh waktu baku dari setiap operator adalah selama 24,94 menit sebelum penerapan metode penugasan dan 23,81 menit sesudah metode penugasan. Jadi, perbedaan kedua waktu tersebut adalah 1,13 menit. Selanjutnya dilakukan uji hipotesis dengan menggunakan program komputer SPSS-21 diketahui tingkat signifikasi penerapan metode tersebut sebesar 0,13. Dan produktivitas perusahaan meningkat 7 %  menjadi  33,3%
Usulan kebijakan pencegahan risiko perbankan di era digital
Get PDFThis study aims to provide appropriate policy proposals to strengthen the prevention of banking risks that can be considered by the OJK. Because nowadays, there are often cases of fraud that occur in banking, which makes customers become hesitant to choose banks to store their assets. The methodologies used in this study are literature studies and case studies. The cases used are fraud committed by the head of Maybank branch that provides losses reaching 20 billion rupiah and fraud of BRI customers who provide losses reaching 21 billion rupiah. This study shows two types of risks that arise in these two cases, namely operational risk and reputational risk. This study also produced some policy suggestions that can be considered for policy makers (OJK) to prevent similar fraud from happened again
Analisis atribut kualitas jasa layanan terhadap kepuasan anggota pada KPRI "KOPPENDA" Kabupaten Sleman
Get PDFService quality can be relied upon as one of the competitive advantages in increasingly fierce business competition. Excellent service quality is proven to be able to create consumer loyalty, because excellent quality is often synonymous with customer satisfaction; and in the end, through customer satisfaction the company will gain long-term profits. The purpose of this research is to find out: (1) How is the level of member satisfaction with the service quality of KPRI "KOPPENDA" Kab. Klaten; (2) What is the most dominant variable in influencing the level of member satisfaction with the service quality of KPRI "KOPPENDA" Kab. Klaten. Based on the results of the study, it can be concluded that: (1) The level of member satisfaction with the service quality of KPRI "KOPPENDA" Kab. Klaten is low; (2) The most dominant variable in influencing the level of member satisfaction with the service quality of KPRI "KOPPENDA" Kab. Klaten is Reliabilit
PENGARUH WAKTU PEMANASAN TERHADAP AKTIVITASANTIOKSIDANDAN DAYA TERIMA SELAI BUAH NAGA MERAH (Hylocereus polyrhizus)
Get PDFBuah naga merah memiliki kandungan senyawa biokatif yang tinggi antara lain betasianin dan antosianin yang merupakan antioksidan terbaik dari kelas flavonoid. Penelitian ini bertujuan untuk mengetahui aktivitas antioksidan dan daya terima panelis terhadap selai buah naga merah. Proses pembuatan selai buah naga merah setiap perlakuan adalah memanaskan buah naga merah masing-masing perlakuan 500 g dan dipanaskan sampai mendidih dengan api sedang selama 30 menit kemudian ditambahkan gula pasir (200 g) tiap perlakuan sampai mendidih dengan waktu berbeda masing-masing selama 5 menit, 10 menit, 15 menit, 20 menit dan 25 menit suhu 90-100ºC atau total pemanasan masing-masing 35; 40; 45; 50; dan 55 menit. Rancangan percobaan yang dilakukan adalah RAL dengan ulangan 3 kali untuk tiap perlakuan. Parameter yang diuji antara lain kadar air, kadar gula total, aktivitas antioksidan dan sifat organoleptik adalah warna, tekstur/kekentalan dan kesukaan. Pengujian organoleptik secara Scoring different test dan Hedonic scale test. Panelis yang digunakan 30 panelis.Hasil penelitian meliputi analisis kimia pada selai buah naga merah berturut-turut Kadar air sebagai berikut 35,5%; 34,29%; 30,38; 26,73; dan 25,11%. Aktivitas antioksidan (%RSA) sebagai berikut 60,57; 56,58; 54,51; 50,56 dan 50,19. Kadar gula total sebagai berikut 49,32%; 56,60%; 58,37%; 60,89; dan 69,33%. Hasil uji organoleptik terhadap Selai buah naga merah, panelis menyatakan suka skor (4,6) terhadap selai buah naga merah dengan pemasakan 45 menit dengan warna merah keunguan/pink skor (3,45) dan tekstur kompak dan liat skor (3,9)