International Journal of Science, Technology & Management (IJSTM)
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Library System Development Using Design Thinking Method
No full textThe library information system that is currently being used is still inadequate in providing information and various problems occur on the website which disrupt various transaction activities in the library. The aim of creating this website is to provide facilities for all users, from librarian, and students to lecturers, to obtain library information easily. The website will be built with various features in the hope of making it easier for users to get information from the library. Using the design thinking method, research is carried out to identify problems that occur and solutions are found according to the needs of library users. Based on the results of the usability test, the score was above average and in the good category and this system can be generally accepted by all users. Even though the usability results were unsatisfactory, the majority of users, 82.41%, were satisfied with this library system. The performance test results also show that the website has very good performance with an average score of 92.68%
Strategy To Increase Customer Satisfaction Based On Service Quality
No full textThe purpose of this research is to determine and analyze how the affect of service quality (reliability, responsiveness, assurance, empathy, tangible) simultaneously and partially on customer satisfaction, customer satisfaction level index, and implementation and performance strategies of PT Jayamandiri Gemasejati Bogor. This research uses quantitative data and primary data types through distributing questionnaires using a Likert scale. The sample in this research distributrd to 100 people with non-probability sampling technique, namely accidental sampling. The method used in this research is multiple linear regression analysis. The results showed that in the simultaneous test results (f test) it was found that the independent variables of reliability, assurance, empathy, responsiveness, and Tangible simultaneously had a positive and significant affect on customer satisfaction and for the partial test results (t test) it is found that the variables of reliability, responsiveness, and assurance have a positive and significant affect on customer satisfaction, respectively At the same time, the variables of empathy and tangible partially are not having a positive and significant affect on customer satisfaction.. The result of the Customer Satisfaction Index (CSI) score of service quality is 68.25%. The implementation strategy uses important performance analysis (IPA), the strategy is a) Make continuous improvements so that performance attributes increase b) Maintaining so that the performance does not decrease c) This quadrant must be seriously managed because it usually causes customer disappointment d) Evaluate all excessive activities
Emotional Experience On E Wom Swiss Bell Silae Hotel In Palu City, Central Sulawesi
Get PDFService Quality (SQ), Customer Satisfaction (CS), and Positive Emotional Experience (PEE) have the effect of increasing the positive eWOM of hotel visits. Positive eWOM is a review of the experience felt by consumers who have had a good experience after staying at a hotel. The aim of the research is to test whether Service Quality, Customer Satisfaction (CS), and Positive Emotional Experience, have an influence on increasing positive eWOM visits to Swiss Bel Hotel Silae Palu, based on the Traveloka hotel reservation application site. The aim of the research is the influence of customer satisfaction on eWOM Swiss Bel Hotel Silae Palu. identify the influence of service quality on eWOM of Swiss Bel Hotel Silae Palu. What is the influence of positive emotional experience on eWOM Swiss Bel Hotel Silae Palu. Service quality is important for companies facing competition in the market, satisfying consumer needs and desires, paying attention to service quality (Maulana, 2016). Using quantitative uses numerical measurements. The influence of the Independent Variable on the Dependent Variable is concluded, Customer Satisfaction of the Swiss Bell Silae Hotel in Palu City, has a significant influence on the eWOM of the Swiss Bell Silae Hotel in Palu City. Service Quality provided by the Swiss Bell Silae Hotel in Palu City has a significant influence on the eWOM of the Swiss Bell Silae Hotel in Palu City, Positive Emotional Experience of Swiss Bell Silae Hotel customers in Palu City has a significant influence on Customer Satisfaction of the Swiss Bell Silae Hotel in Palu City. Positive Emotional Experience of Swiss Bell Silae Hotel customers in Palu City has a significant influence on the eWOM of Swiss Bell Silae Hotel in Palu City
The Effect Addition of Soil Amandments and PGPR (Plant Growth Promoting Rhizobacteria) on the Growth and Yield of Cotton Plants Intercropped with Corn Plants in Dry Land of North Lombok Regency of Indonesia
Get PDFThis research investigates the effect of soil amendments in the form of cow, form goat manures and PGPR biofertilizer on cotton plants intercropped with corn in the dry lands of North Lombok Regency. The research aims is to determine the growth and yield response of cotton plants due to the application of soil amendments and PGPR in an intercropped system with corn in dryland areas. The research was conducted from December 2023 to June 2024 in Andalan Village, Bayan District, North Lombok Regency. The method used is an experimental method with field trials. The design used was Randomized Block Design (RBD), incorporating two factors: soil amendment treatment (P) as the main plot and PGPR (K) concentration treatments as the subplot. Soil amendments consisted of three levels: P0 (no cow manure and no goat manure), P1 (20 tons/ha cow manure), P2 (20 tons/ha goat manure). PGPR concentration consisted of four levels: K0 (without PGPR), K1 (20 ml/liter PGPR application), K2 (30 ml/liter PGPR application), and K3 (40 ml/liter PGPR application). The research results indicated that the application of 20 tons/ha of goat manure (P2) produced the highest average across all observed parameters (plant height, number of leaves, branch number, stem diameter, and plant yield). Similarly, the application of 40 ml/liter PGPR produced the highest average for these observed parameters. Based on the results of the land equivalent ratio (LER) analysis, this integration system shows highly suitable and relevant to be applied in the dry lands of North Lombok
Study On The Implementation Of Accreditation Status And Regional Public Service Agencies As A Strategic Model For Improving The Management Of Community Health Centers (Puskesmas)
No full textIndonesia still has public health centre (Puskesmas) health care issues. The data from Bengkulu is comparable to those from the national level. It shows that Puskesmas has not maximised gatekeeping. We need responsible Puskesmas management and high-quality, sustainable health care to address these problems. Pushesmas' accreditation and Regional Public Service Agency status help the government improve Puskesmas administration. We need a synchronization model because we implement accreditation and BLUD separately. Given the current situation, this study explores potential synchronization strategies between accreditation and BLUD to enhance Puskesmas management. The study describes the condition of accredited and BLUD Puskesmas, identifies the problems, investigates the role capabilities of the parties involved, seeks to synchronise Puskesmas management, and formulates a strategy to improve management. This qualitative descriptive research uses a case study approach with purposive sampling to examine Puskesmas, an accredited and BLUD school in Bengkulu Province. Researchers conduct in-depth interviews, observations, library studies, and documentation. Researchers analyse data through collection, reduction, presentation, and verification or conclusion. They also triangulate data, sources, and procedures for data validity analysis. This research created a Puskesmas Management Improvement Strategy Model as a Novelt
Analysis of Public Interest in Smartfren SIM Cards using the K-Nearest Neighbors Method
No full textThe use of Smartfren SIM cards is increasing along with the public's need for fast and stable internet services. However, a deep understanding of public interest in the SIM card is necessary to optimize marketing strategies and increase sales. Proper analysis can help companies identify potential target markets and develop effective marketing strategies. We chose the K-Nearest Neighbors method to analyze public interest in using Smartfren SIM cards. This study aims to develop and evaluate the K-Nearest Neighbors model in predicting public interest in using Smartfren SIM cards. This study uses a dataset containing information about Smartfren SIM card users. We divide the data into two sets: a training set for model building and a test set for evaluating model performance. We apply the K-Nearest Neighbors method to classify the data into two categories: interested and not interested. We evaluate the model performance using accuracy, precision, recall, and F1-score metrics. We present the evaluation results as a confusion matrix. The developed K-Nearest Neighbors model showed excellent performance with an accuracy of 94.29%, a precision of 94.20%, a recall of 100%, and an F1-score of 97.01%. These results indicate that the K-Nearest Neighbors model is effective in predicting people's interest in Smartfren SIM cards. The high recall value indicates that the model is able to identify all interested individuals without missing any, while the high precision value indicates that the model rarely makes false positive prediction errors. This study concludes that the K-Nearest Neighbors method is very effective for use in analyzing people's interest in using Smartfren SIM cards. We can rely on the developed model's strong performance for real-world applications in marketing strategies
Effectiveness Of Scientific Learning Module Through Project Based Learning Model On Materials Of Processing Organic And Ororganic Waste
Get PDFScience Lesson is a subject that demands a lot of conceptual understanding, because in science learning, many students are faced with abstract concepts. Teachers need to direct the students through meaningful learning process that they experience themselves so as to apply knowledge in everyday life. Thus the use of science-based learning-based learning module is expected to increase student activity and learning outcomes. The research development model is a 3-D development model (tree D). The purpose of research is to produce learning module science- based project based learning on the material of organic and inorganic waste is effective. Data collection using validation sheet, practical and module effectiveness. The technique of data analysis is descriptive data, that is by describing the practicality of using science-based learning process-based learning module. Based on the result of research, it can be concluded that the learning module of IPA on organic and inorganic waste processing materials oriented project based learning including effective category in terms of student activity, student motivation and student learning outcomes
Generates Warning Signals Based on Number Plate Recognition to Prevent Parking Violations
Get PDFParking violations are very frequent around us, especially in urban areas, which greatly disturbs other road users so the government imposes strict sanctions on parking violations. To solve this problem, a surveillance system is needed to immediately alert drivers to move their vehicles to the correct parking space. In this paper, a monitoring system for parking violations has been developed that focuses on carrying out license plate recognition on cars and giving warnings to drivers to move their cars from the wrong parking location via voice media. The steps involved in license plate recognition are license plate detection, character segmentation, and character recognition by performing OCR (Optical Character Recognition). Furthermore, the license plate recognition results will be used as input for sound generation as a warning. In this paper, a GUI was also developed to help users run programs that have been developed. Finally, the experimental results show that a simple monitoring system to alert parking violations can be established
The Impact of Service Quality, Customer Satisfaction, and Trust on Customer Loyalty among BRILink Agents in North Sumatra
Get PDFAbstract.
The shift of business into the digital era demands the banking industry to innovate in serving customers. One of the innovations by PT. Bank Rakyat Indonesia is the e-channel service named Brilink, which is spread across all regions. Local entrepreneurs are appointed as Brilink agents with the aim of providing banking services to individuals who are not yet served by banks, both unbanked and unbankable as stipulated in Article 16 of POJK No. 19/POJK.03/2014. Public distrust towards Brilink agents is attributed to the quality of service provided by these agents, which does not align with BRI's service standards, particularly in utilizing the Brilink application. Therefore, this research aims to examine the influence of the service quality, customer satisfaction, and trust variables on customer loyalty at Brilink agents in North Sumatra, Indonesia. This study employs a quantitative approach with a sample size of 400 respondent customers of Brilink agents. The research offers insights into the role of Brilink agents in marketing products, thus facilitating their understanding and utilization by customers. Furthermore, it holds social benefits in enhancing financial literacy and inclusion among the population in North Sumatra, ultimately contributing to welfare improvement and economic growth.
Keywords: service quality, customer satisfaction, trust, customer loyalty
Antioxidant Potential Of Ethanol Extract Of Kendondong Leaves (Spondias Dulcis), Characterization And Examination Of Quercetin By TLC Method
No full textIndonesia has a variety of plants that can be used to cure various diseases. Natural therapies offer little negative effect, especially in degenerative diseases, due to decreased function of body cells damaged by oxidation. Antioxidants have a vital role in counteracting free radicals to prevent degenerative diseases. One of the most abundant sources of antioxidant compounds is flavonoids. Kedondong leaf (Spondias dulcis) is one of the plants which is also suspected to contain flavonoids. Spondias species contain triterpenoids, namely oleanolic acid and flavonoids such as quercetin, kaempferol, kaempferida and rhamnetin. Examination of simplicia characteristics, phytochemical screening, examination of quercetin with Thin Layer Chromatography, and determination of antioxidant activity and IC50 value of Kedondong leaves using the DPPH method were carried out in this study. The results of the characteristic examination showed that simplicia met the requirements with a water content of 8.63%, a water-soluble extract content of 19.42%, an ethanol-soluble extract content of 5.17%, a total ash content of 12.43%, an acid-insoluble ash content of 7 .81%. Phytochemical screening showed that the bright kedondong leaves contained flavonoids, alkaloids, glycosides, saponins, tannins, and steroids/triterpenes. Examination of quercetin thin layer chromatography with chloroform: methanol (70: 30) as eluent produced six stains with Rf values (0.5; 1; 1.2; 3; 4.3; 6.6), and compared with quercetin raw material on the sixth stain with an Rf value of 6.6 has the same stain as the ethanol extract of kendondong leaves. The results of antioxidant testing at a 400 – 800 nm wavelength using UV-Vis spectrophotometry obtained a maximum wavelength of 515 nm. IC50 value obtained an IC50 value of 68.6260 ppm, so it can be concluded that the ethanol extract of kendondong leaves has antioxidant activity in the strong category