Journal of Social Science (JSSS)
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The Impact of CRM on Business or MSME Performance: A Literature Review
Get PDFThis study aims to determine the effect of Customer Relationship Management (CRM) on Business Performance or SMEs. The research method uses a systematic literature review, the scientific article database is taken from Scopus Q1, Q2 and Q3 on Publish or Perish. The screening is carried out specifically for scientific articles. Using the keywords CRM and company performance (MSMEs), as well as scientific articles with a minimum number of citations Customer Relationship Management (CRM) has a positive relationship to company performance (MSMEs) both in terms of financial performance and non-financial performance
Characteristics of Fishery Industry MSMEs in Takalar Regency that are Resistant to Interferences in Uncertainty Era
Get PDFResearch Business resilience in micro, small and medium enterprises (MSMEs) is limited in number, especially resilience in facing disturbances in an era of uncertainty. The need for research on business resilience is even higher for SMEs in the fisheries sector in developing countries. MSME business resilience needs to be maintained and improved to get sustainability so that it continues contributing to the economy. The purpose of this study is to find the characteristics of the fisheries sector MSMEs in Takalar Regency which have high resilience to face disturbances in the era of uncertainty. The research location is in Takalar Regency, South Sulawesi, Indonesia, and carried out from August to October 2021. This study uses a descriptive analysis method supported by data from in-depth interviews and questionnaires filled out by 100 MSME entrepreneurs who have run fishing businesses for more than five years. The results of study show that high school graduates dominate the characteristics of MSMEs that have high resilience, the age of the business is more than five years, families dominate the MSME workforce, simple organizational structure, the sources of business capital are a diverse, productive response to disturbances dan have a good performance namely generating wealth that supports resilience and supports the sustainability of MSME
Defect Reduction Analysis to Improve Glass Bottle Packaging Products Quality Using Statistical Process Control (SPC) at PT. Muliaglass Container (MGC)
Get PDFQuality plays an important role, problems in the number of defects in production cause a decrease in quality. To prevent this increase in defective products, it is necessary to evaluate the most types of defects to determine the causes of defects so that corrective actions are obtained using statistical process control (SPC) methods and with 3 Pareto diagram controllers, control charts and fishbones. This research is intended to explore facts about Defect Reduction Through Statistical Process Control (SPC) for Product Quality Improvement and Supervision and to help determine the views on reducing the number of defects in products so as to increase the target of good product quality. The implementation of the results of this study shows a fairly good reduction in production defects based on the calculation results, namely before repairs from January to March 2021 total sales are 550,962 pc and after repairs in January to March 2022 a total of 496,260 pc so there is a decrease of 10% (54,702 pc). ) with a cost saving value of Rp. 59,318,001/mon
Factors Affecting the Effectiveness of Implementing Special Autonomy in West Papua Province
Get PDFIn the implementation of special autonomy, there are crucial actual conditions, with the stipulation of 2% of the general allocation fund ending, the central authority for regional expansion, the establishment of a special autonomous body without involving the Papuan People's Assembly and the Papua Regional Representative Council, new regional autonomy funds and people's welfare is still not yet involved. in accordance with the objectives of the effective implementation of West Papua's special autonomy.This study uses the Convergent Parallel Mixed Methods research design, explained by binomial logit analysis. The sample used is 114 respondents, using stratified random sampling method. The results of his research that the implementation of West Papua's special autonomy based on the political-legal-economic aspects, socio-cultural aspects, and monitoring-evaluation aspects are still not effective, it can be accepted that by strengthening the political-legal-economic, socio-cultural, and in the field of monitoring-evaluation, the implementation of special autonomy will be more effective. Meanwhile, the implementation of special autonomy is due to factors from the central and regional governments as factors that have not been effective in the implementation of special autonomy so that by strengthening central and regional administrators, the implementation of special autonomy will be more effective.The discovery of theories related to the factors that affect the effectiveness of the implementation of West Papua's special autonomy, consists of three aspects, namely: political-legal-economic aspects; socio-cultural aspects; and aspects of monitoring-evaluation. These three aspects must go hand in hand so that the implementation of special autonomy can be even more effective. The findings of the model, namely the functional model, aspects and indicators that affect the implementation of special autonomy; and a model of the structure of a special agency as a working group for the implementation of special autonomy
Politeness Maxims as A Positive and Negative Speech Act by The Characters “Habibie & Ainun” (2012)
Get PDFA language is a tool for communicating in social life between individuals. Language makes people interact with each other. While the maxims is an important aspect of language so that the delivery and acceptance run well without causing problems in the future. This research uses a qualitative approach method with the analysis method, to conduct an in-depth analysis related to the findings of data from the film "Habibie & Ainun". Data retrieval is carried out by researchers with purposive sampling techniques where the selection of data and its use is only following the purpose of the study. The results showed that in the film "Habibie & Ainun" the characters more often use positive speech following existing norms and cultures
E-Women in E-Business: Probing into State-led and Individual-based Finance-Gathering Initiatives of Filipinas during the Economic Pandemic Struggle
Get PDFThe paper seeks to investigate how the state, specifically the Department of Trade and Industry's Bayanihan COVID-19 Assistance to Restart Enterprises (CARES) program, responds to women's economic struggle and how Filipina entrepreneurs make use of the internet for ICT-based business as a solution for income-generating means and sales during the COVID-19 economic struggle. The research locale covers the experiences of online Filipina Entrepreneurs during this pandemic in the Philippines' Region VII, Central Visayas. The research is a qualitative and descriptive case study that uses a purposive sampling technique for data collection utilizing a researcher-made questionnaire and their experiences are analyzed using Colaizzi’s method. In our investigation, we found out that the pandemic has a detrimental effect on women’s businesses, from causing large losses in income and necessitating other sources of income to cover these losses. In solution, these women have entered into an online-operated business employing various marketing strategies to keep their businesses running. Fortunately, there is a consensus that entering in the online business has been a great economic opportunity and helped foster feelings of independence and financial freedom. However, despite this, challenges with internet connectivity in transacting with the government and customers have been a great obstacle and disadvantages such as; increased competition, the possibility of fraudulent transactions, and lack of transportation services experienced- all of which necessitate a systematic solution from the government. As a recommendation, the research's output is an innovative strategic governance framework integrating two vital aspects: Information and Communications Technology (ICT) and Gender and Development (GAD). Finally, the Philippines' new governance framework combines ICT-GAD to strengthen digital technologies and gender equality in addressing economic challenges. This breakthrough framework marries stale-led finance and individual-based gathering initiatives championed by one of the most vulnerable sectors in society — women.
Keywords: E-women, E-business, E-commerce, entrepreneur, COVID-19 pandemic, digital entrepreneurship, state-led finance-gathering initiatives, individual-led finance-gathering initiatives
 
The The Influence of Microfinance Programmes on Women Owned SME Development in Mashonaland West Province of Zimbabwe
No full textWomen have benefited greatly from financial support from a variety of sources, including MFIs, in their active participation and involvement in the expansion of the economy and the creation of employment possibilities in the small and medium firm sector. The prosperity of society is largely attributed to Women Small and Medium Enterprises (SMEs) development, which is also linked to economic growth and development, bettering living conditions, generating new employment opportunities, and technical advancement. This study sought to establish the Influence of Microfinance products on women-owned SMEs development in Mashonaland west province of Zimbabwe. . A pragmatist paradigm research philosophy was adopted. A mixed research approach was used. A cross sectional survey research design a self-constructed structured questionnaire and an interview guide was used to collect data. The study targeted women SMEs who have been receiving Microfinance services in Mashonaland West Province of Zimbabwe. Three hundred and seventy seven women SMEs were exposed to the questionnaire and 30 were exposed to interviews. Descriptive statistics such as mean and standard deviation were used for data analysis. To test the research hypothesis the researcher used structural equation modelling in AMOS and data collected was presented in tables and figures. Cronbach’s alpha (?) was used to determine reliability after data collection and the researcher tested for discriminant validity by comparing average variances extracted (AVE) against squared inter construct correlations. The study found out that the women SMEs are aware of the Microfinance products and services and are using some of the products. It was also found that there is a positive relationship between Microfinance products and women-owned SMEs development. However MFIs are not offering non-financial products to women SMEs and also Microfinance institutions are putting more societal pressure on poor women by extorting money from them with excessive interest rates. . Also lack of collateral was another barrier which hinders women from accessing MFIs products. These findings add something new to the body of existing knowledge. The government is argued to intervene so that MFIs would charge reasonable rates and also MFIs to provide the appropriate products that helps women-owned SMEs to develop. Finally, it is suggested that similar research be conducted with MFIs management and employers as responders. This could result in fresh contributions to the study
Evaluation Results Interprofessional Bedside Rounds Activities Inpatient Room RSUD DR Rubini Mempawah
Get PDFIntroduction Interprofessional Bedside Rounds are a case of collaboration carried out by the Interdisciplinary case. Professional Care Providers (PCA) consist of doctors, nurses, pharmacists, nutritionists, and physiotherapists in case management, which consists of complex cases, rare cases, rare cases found, and new trials involving patients and families that contribute to improving patients and improving the quality of services. It carried methods. The research on using a mixed methods approach with parallel quantitative and qualitative convergent designs it carried out together. It carried out qualitative analysis using a phenomenological study approach, while in quantitative research, a practiced descriptive. In-depth interviews with 5 PCA participants carried qualitative data collection out. Meanwhiles, quantitative research uses secondary data from observation documents on patient safety and PPA safety goals. The results of the qualitative analysis get nine topics: interprofessional collaboration, activity systematics, collaboration characteristics, experiences, perceptions, patient safety goals, PCA safety, autonomy, and competence. While the results of quantitative research got data on patient safety targets of 97.52% and PCA safety data of 98.49% by following national standards. The results of qualitative and quantitative studies complement and reinforce each other. The conclusions of this study suggest that interprofessional bedside rounds between PCA have a synergistic relationship for the establishment of communication and cooperation, as well as an increase in knowledge so that it can realize optimal goals of patient safety and PCA safety
Peer Assessments in Cooprative Learning Teamworks of Problem-Based Cross-Cultural Translation Classrooms
Get PDFCooperative Learning (CL) strategy can be the alternative way for leading the students to have the capacity in solving the problems in learning grammar. It is because CL gives the access for the students to have mutual or cooperative working within the groups or team works formed. The students’ mutual or cooperative working can be measured by peer assessments given. The study was aimed at revealing how the students in the groups or team works performed their contributions in solving the problems related to understanding grammar through cross-cultural translation. The study used a quantitative approach within a survey design. There were 50 participants in this study. The research instrument used a questionnaire containing about 16 closed questions distributed via Google form. The result showed that most of the students were initiated to have mutual and cooperative working by being consistent to contribute, feeling a complete sensitivity to others, encouraging others, and having high social attention and care in solving the problems on learning cross-cultural grammar translation. It is recommended that the teachers apply the CL strategy which also gives the access for the students to improve their learning motivations and self confidence through mutual and cooperative working done
Financial Planning PT. Luxury Indah Jaya “Premium Laundry Services”
Get PDFOne of the tourism industries that contributes to national development is the hotel industry. The hotel business can support other businesses, whether it is the right place to hold meetings or cooperation agreements, it can also be a place to increase human resource competency through training. The hotel is also a means for family gatherings to relieve fatigue, a place to stay for delegations from fellow countries at state meetings. The existence of a hotel must of course be accompanied by excellent service, including cleanliness and quality of towels and linen for its guests. The presence of a laundry business service that serves hotel needs is very much needed. This business plan offers a premium laundry service specifically for 4 and 5 star hotels. PT. Luxury Indah Jaya (Luxury Laundry) not only offers towel and linen laundry services but also provides towel and linen rental and guarantees the availability of hotel needs. Luxury Laundry has an IFE score of 2.90 and an EFE score of 3.02, where Luxury Laundry's competitive strength is in the medium category based on the results of the Five Forces Portes Model analysis. Luxury Laundry's financial plan is prepared by considering capital requirements and all costs in running a business company. This research aims to analyze Luxury Laundry's financial planning. The method used in this research is qualitative analysis