Jurnal Indonesia Sosial Teknologi (JIST)
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Application of Big Data and Analytics to Increase Competitive Advantage
Get PDFIn the digital era the volume of data continues to increase rapidly, big data and analytics are important tools for companies to utilize the data and increase competitive advantage. The purpose of this research is to find out how big data and analytics can be applied to increase competitive advantage. This research uses qualitative research methods. The data collection technique in this research is a literature study. The data that has been collected is then analyzed in three stages, namely data reduction, data presentation and conclusion drawing. The results showed that big data and analytics are important tools for companies to increase competitive advantage in this digital era including through personalization of customer experience, operational optimization, and business strategy development. The implementation of big data and analytics is expected to have an impact on companies so that they can make better decisions, develop new products and services, improve operating efficiency, and strengthen relationships with customers
Turnover intention, job satisfaction and workload in ship crew workers: a systematic literature review
Get PDFTurnover is an activity that harms company operations. Turnover is related to job satisfaction, which is influenced by the level of workload balance. Based on this relationship, the company must formulate a strategy for the factors influencing these three aspects. Previous research has explored influencing factors regarding turnover, job satisfaction, workload, a combination of two variables, or involving all three variables. Previous research has involved these three variables, but the recommendations from previous research still need to be more optimal (turnover still occurs). Therefore, researchers need to analyze gaps and trends from previous research. This will help future research to develop more optimal strategies. Gap and trend analysis in this study used a systematic literature review (SLR) with the PRISMA reporting method. Search results through the SCOPUS database produced seventeen articles. The results of the SLR analysis show that most research was conducted in Africa, oriented to the health sector, and used qualitative methods
Consumer Vulnerability After Pandemic Covid-19 on Using Mobile Health Apps
Get PDFThis research has highlighted the topic of consumer resilience after the COVID-19 pandemic. This research topic will enhance the subject of Health app users in Indonesia. This research aims to find out the answer to these research questions: the consumer vulnerability caused by the lowest technology literacy, the consumer resilience related to customers’ trust and privacy concerns, and consumer adaptability caused by lack of personalization that will affect purchase satisfaction on Health Apps. Respondents of this research will be limited to 200 people who used Health Apps during 2020-2023. Those respondents will be selected from the four biggest provinces in Java. This research method uses linear regression analysis to determine the influence of consumer vulnerability and consumer resilience toward purchase satisfaction and the moderating effect of consumer adaptability upon consumer vulnerability toward purchase satisfaction and consumer resilience toward purchase satisfaction. The result showed that consumer adaptability did not strengthen the relationship between consumer vulnerability toward purchase satisfaction and consumer resilience toward purchase satisfaction. Alas, each variable significantly affected purchase satisfactio
Digital Innovation in Culinary Tourism Services at Galeri Indonesia Kaya, Jakarta
Get PDFThis research discusses implementing innovative digital technology at Galeri Indonesia Kaya, Jakarta, which combines cultural richness with modern concepts. Using a qualitative approach and case studies, this research aims to understand this phenomenon in-depth. Data analysis is done inductively to identify patterns, themes, and relationships among various aspects emerging from the collected data. The results show that the use of digital technology in the food and beverage segment of tourism services at Galeri Indonesia Kaya has had a significant positive impact. This technology improves operational efficiency, service quality, and provides a more personalised experience for visitors. Visitors' response to informative and interactive digital menus is also very positive. In conclusion, the use of digital technology in tourism services at Galeri Indonesia Kaya has brought significant positive impacts, improving operational efficiency, service quality, and visitor experiences on a personal level
Increasing Employee Job Performance, the Effects of Perceived Organizational Support and Transformational Leadership, Mediated By Work Engagement
Get PDFRapid developments in the financing industry sector in Indonesia have created a dynamic and challenging business competition. Sustainable business growth is one crucial achievement that is a point of competition between finance companies. Therefore, the optimal job performance of each employee is a significant factor. Previous studies has shown a connection between job performance with variables such as POS, transformational leadership, and work engagement in other industrial sectors. This study was aimed at analysing the influence of said variables among finance company employees in Central Jakarta and South Jakarta. The research was conducted in quantitative methods with primary data collection using questionnaires. The sample was taken using a purposive sampling technique, with a total of 250 respondents who are employees of finance companies in selected areas. Data analysis used the Structural Equation Model (SEM) with AMOS version 22 software and the Sobel Test to calculate the effects of each variable and its connection. This research results show that POS and transformational leadership have a positive influence on the job performance of finance company employees in Indonesia. It was also revealed that work engagement does have a mediating role in the relationship between the previous variables and job performance. In this context, the study indicates that factors from within and outside employees, such as POS and transformational leadership, play a role in improving their job performance by also increasing work engagement
Analysis of Information Technology Strategy in Multifinance Companies Based on Digital Present Information Website
Get PDFTechnology is needed both in the process of collecting data, information and activities to reduce the use of paper or paperless. According to OJK, a Financing Institution is a business entity that carries out financing activities in the form of providing funds or capital goods. Some of the benefits of IT strategy Making a roadmap for IT development and development both related to infrastructure, application systems, services and information security. With the data and information that can be collected, it can be managed and used in decision making through an analysis that can be used in looking at the policies and strategic decisions of the organization. With the IT strategy, companies can have strategies in securing data and system management in the organization, in particular, with the IT strategy, it can be used to segment the market and determine business focus to increase added value that can be provided to consumers or debtors. From making a checklist using the websites of 26 finance companies, it can be seen that the company's strategy in digitalization and information technology such as having applications, ISO 270001 standards, using marketing and payment channels as well as the use of financing glorification forms and financing applications shows that multifinance companies have begun to move to digitalization. If a multifinance company has an aggressive vision for asset development and digital present, digital channels are enhanced to increase the number of potential new customers entering through digital channels and of course by improving and maintaining data quality by using third party data and increasing payment channel cooperation to ensure more choice of debtor payments. With a moderate vision, the use of third party data to improve credit quality to improve or improve the quality of the asset portfolio of multifinance companies
Analysis of Mark UP value decisions with a bidding strategy model to win projects in government auctions
Get PDFThe purpose of this study is to create a bidding strategy to determine the optimum markup value and maximum expected profit to win a project auction. From the data selection results, 24 project tenders and 12 large qualification companies participated in the tender on the LPSE page of the Ministry of PUPR, which will be used as samples in this study. The bid strategy model used to calculate the optimum markup value and maximum expected profit are with 3 (three) bid strategy models, namely the Friedman Model, Gates Model and Ackoff & Sasieni Model, and to calculate the probability of winning using the statistical approach method of multi discrete distribution, normal multi-distribution and single normal distribution. From the results of testing models with optimal mark-ups for the 24 project tenders used in this study, the percentage for each bidding strategy model that has the potential to win the tender sequentially is the Friedman model by 80.56%, the Gates model by 61.11% and the Ackoff &; Sasieni model by 43.06%. So, it can be concluded that the Friedman model provides a fairly high chance of winning tenders in government projects within the Ministry of PUPR
The Influence of Structure Height and Use of Shear Walls on the Behavior of Reinforced Concrete Building Structures
Get PDFBengkulu is one of the areas prone to earthquakes. The application of earthquake-resistant reinforced concrete buildings must be done to minimise lateral forces due to earthquakes. The reinforced concrete structure system commonly used to withstand these lateral forces is a double system using sliding walls. Shear walls are structural elements that can affect rigidity and withstand lateral loads due to earthquakes. In addition, the structure's height will affect the load acting on the structure and the dimensions of the planned structural elements. This study aims to analyse the influence of structural height and the use of sliding walls on the behaviour of reinforced concrete building structures. The analysis in this study used spectrum response method analysis with the help of the ETABS application. Results show that the use of shear walls makes the structure stiffer at lower levels, and the higher the structure will result in the period of the structure, the primary shear force, the deviation between levels, and the influence of P-delta increases
Value Co-Creation Strategy Formulation for Tusuk Coffee to Enhance Customer Experience and Satisfaction
Get PDFThe research intends to identify Tusuk Coffee's issues, investigate the possible benefits of value co-creation as a strategic response, and make practical recommendations based on the findings. The study takes a mixed-methods strategy that combines exploratory and confirmatory research techniques. The data from this study were collected using two types of data: primary and secondary data. The primary data was collected using qualitative methods to be conducted with semi-structured interviews with 22 respondents through one-on-one interviews. Data analysis is carried out using qualitative data obtained from in-depth interviews as part of an exploratory phase to gather responses from customers. Subsequently, confirmatory analysis is conducted involving internal stakeholders, suppliers, and experts. The analysis employs thematic analysis, a method well-suited for various research designs. Using the 4P Marketing Mix model and the Value Co-Creation Canvas, the study assesses Tusuk Coffee's present strategies and suggests a customer-centric approach to value creation. The 4P Marketing Mix model was used to examine product, price, place, and promotion strategies. Value co-creation canvas creates a strategy that develops and delivers value by engaging deeply with its customers focusing on nine key areas: value proposition, company capabilities, company resources, the customer's job to be done, the customer's journey, the customer's resources, the customer's desired outcomes, the company's "total customer engagement" value, and the customer's experience value (in-use). This strategy's key elements include providing unique coffee experiences, leveraging digital platforms for community participation, and fostering individualized services to increase consumer loyalty. 
The Role of the City Government and the Private Sector in Shaping the Face of South Tangerang City in the Future: An Analysis of Scenario Planning
Get PDFThe city of South Tangerang, located in the south of DKI Jakarta, plays a role as a buffer city with a very strategic location. The city attracts many individuals and corporations to live, do business, and invest thanks to its potential and attractiveness. Tangerang has grown rapidly in less than two decades, much of which has also been supported by large private investors and developers such as Jaya, Sinar Mas, Lippo, and Ciputra. Therefore, synergy between the City Government and the private sector is very important in the development and development of the city. Amid change and uncertainty, scenario planning analysis methods are applied to formulate various public policies that support urban development goals by considering internal and external risks. This policy paper discusses the possibility of the future of Tangerang City based on efforts and harmony between the City Government and the private sector