Asia-Pacific Journal of Public Policy (APJPP)
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STRATEGI PENINGKATAN PELAYANAN ADMINISTRATIF DI SAMSAT ACEH BARAT
Full text linkThis research examines the performance of West Aceh Samsat in providing administrative services to the community. Through analysis of indicators of work quality, work quantity, timeliness, effectiveness and commitment, this study also discusses inhibiting factors in administrative services at the West Aceh Samsat. This study uses qualitative research methods. Data collection techniques use observation, documentation, interviews and Internet Searching methods. The research results show that the West Aceh Samsat has achieved positive achievements. Good work quality is reflected in work productivity in completing tasks and compliance with administrative procedures. Despite facing a surge in service demand, West Aceh Samsat is able to manage work volumes efficiently. Punctuality in service is also a focus, based on compliance with the West Aceh Samsat SOP towards community needs with a relatively fast process. The effectiveness of the West Aceh Samsat can be seen from the achievement of organizational goals and satisfaction of service users. High commitment from staff and management is an important factor in maintaining the quality of administrative services. However, the analysis also revealed several obstacles to the administrative service process, such as taxpayers' lack of understanding of administrative requirements and limited availability of human resources. Therefore, it is necessary to take continuous improvement steps to ensure optimal performance and meet community expectationsThis research examines the performance of West Aceh Samsat in providing administrative services to the community. Through analysis of indicators of work quality, work quantity, timeliness, effectiveness and commitment, this study also discusses inhibiting factors in administrative services at the West Aceh Samsat. This study uses qualitative research methods. Data collection techniques use observation, documentation, interviews and Internet Searching methods. The research results show that the West Aceh Samsat has achieved positive achievements. Good work quality is reflected in work productivity in completing tasks and compliance with administrative procedures. Despite facing a surge in service demand, West Aceh Samsat is able to manage work volumes efficiently. Punctuality in service is also a focus, based on compliance with the West Aceh Samsat SOP towards community needs with a relatively fast process. The effectiveness of the West Aceh Samsat can be seen from the achievement of organizational goals and satisfaction of service users. High commitment from staff and management is an important factor in maintaining the quality of administrative services. However, the analysis also revealed several obstacles to the administrative service process, such as taxpayers' lack of understanding of administrative requirements and limited availability of human resources. Therefore, it is necessary to take continuous improvement steps to ensure optimal performance and meet community expectations.
 
THE DYNAMICS OF LEADERSHIP STYLES OF VILLAGE HEADS BASED ON EDUCATION AND GEOGRAPHICAL FACTORS IN MADURA
No full textThis study explores community perspectives on village heads' leadership styles based on their educational background and geographical location, focusing on Madura. Using a qualitative case study approach, data were collected through interviews, participatory observations, and documentation in four villages representing combinations of educational levels (graduates and non-graduates) and geographical contexts (urban and rural). The findings reveal that educational background and geography significantly influence leadership styles. Non-graduate urban village heads demonstrated democratic leadership, actively engaging communities and ensuring transparency in development. Conversely, graduate village heads, whether urban or rural, exhibited a laissez-faire approach with minimal involvement in development and community empowerment. Rural non-graduate village heads tended toward autocratic leadership with limited inclusivity. The study highlights the community's preference for future village heads who are transparent, inclusive, and focused on public welfare, emphasizing the need for leadership improvement to achieve sustainable village development.Penelitian ini mengeksplorasi pandangan masyarakat terhadap gaya kepemimpinan kepala desa berdasarkan latar belakang pendidikan dan letak geografisnya, dengan fokus di wilayah Madura. Dengan pendekatan studi kasus kualitatif, data dikumpulkan melalui wawancara, observasi partisipatif, dan dokumentasi di empat desa yang mewakili kombinasi tingkat pendidikan kepala desa (lulusan sarjana dan non-sarjana) serta konteks geografis (kota dan desa). Hasil penelitian menunjukkan bahwa latar belakang pendidikan dan letak geografis secara signifikan memengaruhi gaya kepemimpinan. Kepala desa non-sarjana di kota menunjukkan gaya kepemimpinan demokratis, yang aktif melibatkan masyarakat dan transparan dalam pembangunan. Sebaliknya, kepala desa sarjana, baik di kota maupun di desa, cenderung menerapkan pendekatan laissez-faire dengan keterlibatan minimal dalam pembangunan dan pemberdayaan masyarakat. Kepala desa non-sarjana di desa cenderung bersifat otokratik dengan tingkat inklusivitas yang rendah. Studi ini menyoroti harapan masyarakat terhadap kepala desa di masa depan yang transparan, inklusif, dan berorientasi pada kesejahteraan masyarakat, serta pentingnya peningkatan kepemimpinan untuk mencapai pembangunan desa yang berkelanjutan
Formulasi Kebijakan Peraturan Desa dalam Penanggulangan Tambang Batuan Jenis Tertentu di Desa Tanjung Kabupaten Magelang
Full text linkThis research aims to analyze the process of formulating a Village Regulation (Perdes) in Tanjung Village concerning the rejection of Sirtu mining activities, using the policy formulation theory of the democratic model by Thomas R. Dye. The importance of this study arises from the environmental and social threats faced by the people of Tanjung Village due to mining activities, which necessitate a policy to protect the environment. This research employs a qualitative approach using interviews, observations, and document analysis to understand the role of the community, village government, and Village Consultative Body (BPD) in the policy formulation process. The results show that the Perdes formulation process involved active community participation at every stage, from problem identification to policy enactment. Both the community and village government agreed to reject mining due to concerns about environmental degradation. However, technical challenges arose in the legislative process, particularly in understanding the correct format and procedures for drafting the Perdes in line with higher regulations. The conclusion of this study highlights the importance of community participation in village policy formulation to achieve effective legitimacy and implementation. Although successful, the study identifies a lack of technical support from higher-level government, which impacted the legislative process. This study emphasizes the necessity for technical assistance and capacity-building for village governments to improve future policy formulation.Penelitian ini bertujuan untuk menganalisis proses perumusan Peraturan Desa (Perdes) di Desa Tanjung terkaitpenolakan aktivitas tambang Sirtu, dengan pendekatan teori formulasi kebijakan model demokrasi menurutThomas R. Dye. Pentingnya penelitian ini didasarkan pada ancaman kerusakan lingkungan dan sosial yangdihadapi masyarakat Desa Tanjung akibat aktivitas tambang, sehingga menuntut adanya kebijakan yangmelindungi lingkungan. Penelitian ini menggunakan pendekatan kualitatif dengan metode wawancara,observasi, dan analisis dokumen, untuk memahami peran masyarakat, pemerintah desa, dan BadanPermusyawaratan Desa (BPD) dalam formulasi kebijakan. Hasil penelitian menunjukkan bahwa prosesperumusan Perdes melibatkan partisipasi aktif masyarakat dalam setiap tahap, mulai dari identifikasi masalahhingga pengesahan kebijakan. Masyarakat dan pemerintah desa sepakat untuk menolak tambang karenakekhawatiran akan kerusakan lingkungan. Namun, terdapat kendala teknis dalam proses legislasi, terutamaterkait pemahaman perangkat desa tentang format kebijakan yang sesuai dengan peraturan yang lebih tinggi.Kesimpulan dari penelitian ini menekankan pentingnya partisipasi masyarakat dalam formulasi kebijakan desauntuk mencapai legitimasi dan implementasi yang efektif. Meskipun berhasil, penelitian ini memiliki kekurangandalam hal kurangnya dukungan teknis dari pemerintah tingkat atas, yang mempengaruhi kelancaran proseslegislasi. Penelitian ini menggarisbawahi bahwa dukungan teknis dan peningkatan kapasitas pemerintah desasangat penting untuk penyusunan kebijakan yang lebih baik di masa depan
Analisis Kegagalan Public Service Motivation sebagai Instrumen Pencegahan Korupsi pada Aparatur Negara Indonesia
Full text linkCorruption among Indonesian state apparatus remains a serious problem that damages bureaucratic integrity and hampers public service. Although Public Service Motivation (PSM) is designed to encourage public employees to act ethically and serve the public with integrity, its implementation in the Indonesian context has proven ineffective in preventing corrupt behavior. This study aims to understand the factors that cause PSM to fail as an instrument for preventing corruption in the Indonesian bureaucracy. Using qualitative research methods based on secondary data, this study analyzes reports, studies, and relevant literature related to the implementation of PSM in the context of preventing corruption. The research findings identify five main factors that hinder the effectiveness of PSM: weak internal supervision, an organizational culture that is permissive of corruption, inadequate compensation and welfare, social influence and external pressure, and the absence of a strong ethical infrastructure. These factors collectively create a work environment that does not support integrity, thus affecting public service motivation. The conclusion of this study emphasizes the importance of organizational culture reform, increased supervision, and the development of an incentive system that supports ethics and integrity to optimize the role of PSM in preventing corruption.Korupsi di kalangan aparatur negara Indonesia masih menjadi masalah serius yang merusak integritas birokrasi dan menghambat pelayanan publik. Meskipun Public Service Motivation (PSM) dirancang untuk mendorong pegawai publik bertindak etis dan melayani masyarakat dengan integritas, penerapannya dalam konteks Indonesia terbukti belum efektif dalam mencegah perilaku korupsi. Penelitian ini bertujuan untuk memahami faktor-faktor yang menyebabkan PSM gagal sebagai instrumen pencegahan korupsi di lingkungan birokrasi Indonesia. Dengan menggunakan metode penelitian kualitatif berbasis data sekunder, penelitian ini menganalisis laporan, studi, dan literatur yang relevan terkait penerapan PSM dalam konteks pencegahan korupsi. Temuan penelitian mengidentifikasi lima faktor utama yang menghambat efektivitas PSM: lemahnya pengawasan internal, budaya organisasi yang permisif terhadap korupsi, ketidakcukupan kompensasi dan kesejahteraan, pengaruh sosial dan tekanan eksternal, serta ketiadaan infrastruktur etika yang kuat. Faktor-faktor ini secara kolektif menciptakan lingkungan kerja yang tidak mendukung integritas, sehingga memengaruhi motivasi pelayanan publik. Kesimpulan penelitian ini menegaskan pentingnya reformasi budaya organisasi, peningkatan pengawasan, serta pengembangan sistem insentif yang mendukung etika dan integritas untuk mengoptimalkan peran PSM dalam mencegah korupsi.
Kata kunci: birokrasi, budaya organisasi, korupsi, Public Service Motivatio
Peran Aparatur Sipil Negara (Asn) Dalam Penguatan Moderasi Beragama Di Kementerian Agama Kabupaten Lamandau
Full text linkPenelitian ini menganalisis peran ASN di Kementerian Agama Kabupaten Lamandau dalam penguatan moderasi beragama, serta tantangan yang dihadapi dalam implementasinya. Tujuan penelitian ini adalah untuk mengidentifikasi kendala dan menyusun rekomendasi strategis guna meningkatkan peran ASN. Metode yang digunakan adalah pendekatan kualitatif dengan wawancara, observasi, dan dokumentasi. Hasil penelitian menunjukkan bahwa meskipun program moderasi beragama telah dilaksanakan, partisipasi masyarakat dan pemahaman ASN masih terbatas. Kesimpulannya, keterlibatan ASN dan pemahaman yang lebih mendalam diperlukan untuk keberhasilan program ini, dengan rekomendasi peningkatan kapasitas ASN dan keterlibatan masyarakat yang lebih aktifPenelitian ini menganalisis peran ASN di Kementerian Agama Kabupaten Lamandau dalam penguatan moderasi beragama, serta tantangan yang dihadapi dalam implementasinya. Tujuan penelitian ini adalah untuk mengidentifikasi kendala dan menyusun rekomendasi strategis guna meningkatkan peran ASN. Metode yang digunakan adalah pendekatan kualitatif dengan wawancara, observasi, dan dokumentasi. Hasil penelitian menunjukkan bahwa meskipun program moderasi beragama telah dilaksanakan, partisipasi masyarakat dan pemahaman ASN masih terbatas. Kesimpulannya, keterlibatan ASN dan pemahaman yang lebih mendalam diperlukan untuk keberhasilan program ini, dengan rekomendasi peningkatan kapasitas ASN dan keterlibatan masyarakat yang lebih aktif
The Role of the Aceh Environment and Forestry Service in Forest and Land Rehabilitation in Aceh Besar Regency
No full textThis research examines the challenges and barriers of digital technology implementation in public administration, with a case study of e-government implementation in Aceh Province. The adoption of digital technology is expected to improve the efficiency, transparency and accountability of public services. However, its implementation faces various obstacles. This research identifies several key challenges, including limited information and communication technology (ICT) infrastructure, digital competency gaps of state civil apparatus (ASN), and a regulatory framework that has not fully supported digital transformation. In addition, the research also highlighted barriers such as resistance to organisational change, lack of system integration between government agencies, and issues related to data security. This research uses a descriptive qualitative research method This approach is in line with the principles of qualitative research, which emphasises understanding complex social phenomena through in-depth interviews and observations, Data collection techniques include observation, interviews, and documentation. The results showed that although there has been progress, much work still needs to be done to realise the full potential of digital transformation in public administration in Aceh. For e-government to be properly adopted in Aceh, a coordinated and sustained effort involving policymakers, various levels of government agencies, academia, the private sector, and all Acehnese citizens is required. With dedicated commitment and collaboration, the Government of Aceh can utilise digital technology to achieve better governance and improved public services for all Acehnese.The Aceh Environment and Forestry Service (Dinas Lingkungan Hidup dan Kehutanan Aceh) is a regional apparatus that is an implementing element of the Aceh Government in the field of environment and forestry. Forest rehabilitation matters both in production and protected forests or other functions are handed over to the provincial government as the holder of environmental and forestry affairs in the region. The problem with this research is that efforts to protect, rehabilitation forests and land, and control environmental damage have not been optimal. This research aims to determine and analyze the role of the DLHK Aceh in forest and land rehabilitation in Aceh Besar Regency. This research uses a qualitative descriptive method approach with data collection techniques, namely interviews, documentation, and observation, while data analysis techniques use data condensation, data presentation, and drawing conclusions. The results of DLHK Aceh research in carrying out land forest rehabilitation and community empowerment and DLHK Aceh extension workers have carried out planting activities in sub-river areas and planting outside forest areas through a community nursery program involving forest farming community groups, providing guidance and training to surrounding communities forest in forest and land rehabilitation, in carrying out forest protection it has carried out outreach, patrols and counseling as well as placing forest police and contract forest security up to the RPH level
Analisis Kualitas Pelayanan PDAM Kota Magelang : Studi Kasus Di Kecamatan Magelang Utara
No full textThis research analyzes the service quality of the Magelang City Regional Drinking Water Company (PDAM), with a focus on North Magelang District. Clean water is a very important basic need for society, and PDAM has a crucial role in providing it. The aim of this research is to determine the extent to which PDAM meets community expectations and to identify factors that influence the quality of services provided. The method used is quantitative descriptive, with a questionnaire approach involving 100 respondents who are PDAM service users. The research results show that although there are positive aspects, such as modern technology and the neat appearance of employees, there are still significant complaints regarding the consistency of air supply, air quality that does not meet standards, and slow response to problems faced by customers. This research provides recommendations for improvements in increasing customer satisfaction through transparent services, improving air quality, and PDAM operational efficiency. It is hoped that these findings can help PDAMs develop better strategies to improve service quality and meet community expectations, as well as support more sustainable regional developmentThis research analyzes the service quality of the Magelang City Regional Drinking Water Company (PDAM), with a focus on North Magelang District. Clean water is a very important basic need for society, and PDAM has a crucial role in providing it. The aim of this research is to determine the extent to which PDAM meets community expectations and to identify factors that influence the quality of services provided. The method used is quantitative descriptive, with a questionnaire approach involving 100 respondents who are PDAM service users. The research results show that although there are positive aspects, such as modern technology and the neat appearance of employees, there are still significant complaints regarding the consistency of air supply, air quality that does not meet standards, and slow response to problems faced by customers. This research provides recommendations for improvements in increasing customer satisfaction through transparent services, improving air quality, and PDAM operational efficiency. It is hoped that these findings can help PDAMs develop better strategies to improve service quality and meet community expectations, as well as support more sustainable regional development
Reformasi Birokrasi terhadap Pelayanan Publik di Kantor Dinas Kependudukan dan Catatan Sipil Kabupaten Bireuen
Full text linkThis article discusses the implementation of bureaucratic reform in the aspect of public services at the Bireuen Regency Population and Civil Registration Office. The aspect of public service is a need that must be fulfilled in society, especially the administrative aspect related to community identity such as the management of Family Cards (KK) and Birth Certificates. This study uses a qualitative method with observation data collection techniques, interviews and documentation studies. The results of the study show that aspects of public services have been carried out in the Bireuen Regency Population and Civil Registration Office, such as communicating directly with people who need services. Publishing information related to the management of KK and birth certificates both with posters and social media. The challenge aspect is also faced by the Bireuen Regency Population and Civil Registration Office in the form of a lack of administrative completeness brought by the community when taking care of KK and deed needs so that it is hampered when data is verified by employees at the Bireuen Regency Population and Civil Registration OfficeArtikel ini membahas tentang Implementasi reformasi birokrasi dalam aspek pelayanan publik pada Dinas Kependudukan dan Catatan Sipil Kabupaten Bireuen. Aspek pelayanan publik menjadi sebuah kebutuhan yang harus terpenuhi dalam masyarakat terutama aspek administrasi yang berkaitan dengan identitas masyarakat seperti pengurusan Kartu Keluarga (KK) dan Akta Kelahiran. Kajian ini menggunakan metode kualitatif dengan teknik pengumpulan data observasi, wawancara dan studi dokumentasi. Hasil penelitian menunjukkan bahwa aspek pelayanan publik sudah dijalankan di Dinas Kependudukan dan Catatan Sipil Kabupaten Bireuen seperti berkomunikasi langsung dengan baik dengan masyarakat yang perlu pelayanan. Mempublikasikan informasi terkait pengurusan KK dan Akta kelahiran baik dengan poster dan juga media sosial. Aspek tantangan juga dihadapi oleh di Dinas Kependudukan dan Catatan Sipil Kabupaten Bireuen berupa masih kurangnya kelengkapan administrasi yang dibawa masyarakat saat mengurus keperluan KK dan akta sehingga terhambat saat diverifikasi data oleh pegawai di Dinas Kependudukan dan Catatan Sipil Kabupaten Bireue
Geoeconomic Leverage and Resource Exploitation in Global Supply Chains: The Case of Indonesian Sand Exports
Full text linkIndonesia has now reopened its sand exports after closing its exports for a long time, sand exports are carried out on sedimentation types. This research examines how Indonesia's sand exports can become Indonesia's political leverage at the global level. This research found that Indonesia has the opportunity to make sand exports a geoeconomic instrument, this is because there is a gap in the global sand market, where exporting countries reduce extraction and limit sand exports. This situation can then cause disruption in the global sand supply chain. Indonesia can take advantage of this situation through its sand exports, where Indonesian sand exports can help meet the needs of importing countries. This can help Indonesia to expand and strengthen its influence on sand importing countries
Glass Ceiling: Perempuan dan Puncak Kekuasaan pada DPD Partai Golongan Karya Provinsi Sumatera Selatan
Full text linkThis study aims to determine the obstacles and challenges faced by female cadres in realizing the thirty percent quota of female cadres in the organizational structure of the Golkar Party Regional Leadership Council (DPD) of South Sumatra Province. The research method used is qualitative with a phenomenological approach, namely the researcher identifies the nature of human experience towards certain phenomena. Data collection techniques are carried out using three methods; observation, interviews, and documentation. Data analysis techniques include processing, listening, writing, and re-describing the interview results into narrative form. The results of the analysis and findings, obtained during field research, indicate that in the context of the thirty percent quota, most political parties are able to meet the thirty percent quota. However, the glass ceiling theory still applies in the political realm due to situational support, social barriers, and personal barriers. Situational support in the social environment of the Golkar Party in South Sumatra Province clearly recognizes and pays attention to the position of women in the party, including in its organizational structure. The social and personal barriers faced by women limit their roles and have a negative impact on the development of their potential, making the combination of career and family responsibilities challenging. The glass ceiling still exists, but it is no longer based on patriarchal culture, but is related to the issue of time allocation between choosing a career or managing household responsibilities and the availability of funds for female cadres to advance to legislative seats.Penelitian ini bertujuan untuk mengetahui hambatan dan tantangan yang dihadapi kader perempuan dalam mewujudkan kuota tiga puluh persen kader perempuan dalam struktur organisasi Dewan Pimpinan Daerah (DPD) Partai Golkar Provinsi Sumatera Selatan. Metode penelitian yang digunakan adalah kualitatif dengan pendekatan fenomenologi, yaitu peneliti mengidentifikasi hakikat pengalaman manusia terhadap fenomena tertentu. Teknik pengumpulan data dilakukan dengan menggunakan tiga cara yaitu observasi, wawancara, dan dokumentasi. Teknik analisis data meliputi mengolah, menyimak, menulis, dan mendeskripsikan kembali hasil wawancara ke dalam bentuk narasi. Hasil analisis dan temuan menunjukkan bahwa dalam konteks kuota tiga puluh persen, sebagian besar partai politik mampu memenuhi kuota tiga puluh persen. Namun, teori glass ceiling masih berlaku di ranah politik karena adanya dukungan situasional, hambatan sosial, dan hambatan personal. Dukungan situasional di lingkungan sosial Partai Golkar Provinsi Sumatera Selatan secara jelas mengakui dan memperhatikan posisi perempuan dalam partai, termasuk dalam struktur organisasinya. Hambatan sosial dan pribadi yang dihadapi perempuan membatasi peran mereka dan berdampak negatif terhadap pengembangan potensi mereka, sehingga kombinasi antara tanggung jawab karir dan keluarga menjadi sulit. Langit-langit kaca masih ada, tetapi tidak lagi didasarkan pada budaya patriarki, tetapi terkait dengan masalah alokasi waktu antara memilih karir atau mengelola tanggung jawab rumah tangga dan ketersediaan dana bagi kader perempuan untuk maju menjadi anggota legislatif