Reviews of Management Sciences (RMS)
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102 research outputs found
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Factors Affecting Customer Satisfaction: A Case Study of Food Panda
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The purpose of this study is to investigate the impact of service quality and social media marketing on customer satisfaction, mediating through the brand image of the food panda. This study also aims to examine the moderating role of the price on the relationship between the brand image and customer satisfaction.
Methodology:
The nature of this study is quantitative, so the researcher used the deductive approach. Primary data was collected by a closed-ended questionnaire from the 354 frequent users of the food panda of Karachi city. After the initial screening, 332 respondents\u27 data was accurate for further analysis. The data analysis technique was PLS-SEM, done by PLS Smart.
Findings:
From the results of this study, it was found that social media marketing and the service quality of the food panda have a significant positive impact on customer satisfaction. Price doesn’t exert any moderation effect on the satisfaction of the customers of Food Panda.
Conclusion:
From this study, it is concluded that service quality and social media marketing are highly affecting customer satisfaction. So, that is why food panda must concentrate on its service quality to bring better satisfaction to its customers.
Practical Implications:
The findings will help the food panda to concentrate on the proper factors which are practically responsible for the satisfaction of its customers
A Multi-Source Diary Study on The Job Resourcefulness, Job Satisfaction, and Task Performance: Will Perceive Organizational Support Moderate
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This multilevel diary study examined the association between day-level job resourcefulness and day-level task performance of employees of tour and travel. Based on the job demands and resources (JD-R) model, we tested the mediating effect of day-level job satisfaction between job resourcefulness and task performance with the moderating effect of perceived organizational support.
Methodology:
We collected data for five consecutive days with the help of structured questionnaires. Employees (n = 180) rated their general perceived organizational support, daily job resourcefulness, and daily job satisfaction, whereas their immediate supervisors (n = 18) rated their daily task performance. It was a two-level study with days nested in individuals (no. of observations=900).
Findings:
Multilevel structural equation modeling (MSEM) results show a positive association between job resourcefulness and supervisor-rated task performance with the partial mediation of job satisfaction at the day level, while the cross-level interaction effect of the perceived organizational support was non-significant. Our hypothesized framework was never tested, which is a unique contribution to job resourcefulness literature and, in this way, for tourism-related entrepreneurs.
Conclusion:
SMEs are highly dependent on their employees for competitiveness and performance but at the same time face resource-constrained problems. We argue that the employees\u27 job resourcefulness might help achieve work-related goals such as task performance through enhanced job satisfaction daily, where organizational support does not provide the necessary job resources
Comparative Study on The Socioeconomic Determinants of Crime in Pakistan and India: An Econometric Analysis
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This current study aims to identify the socioeconomic determinants of crime in Pakistan and India and compare the results of both the countries, which are unemployment, education, poverty, and economic growth.
Methodology:
The study is quantitative. Time series data for the period 1996 to 2020 has been taken and Autoregressive Distributed Lag (ARDL) bound testing approach to cointegration is applied for empirical verifications
Findings:
The results show that in Pakistan education and poverty are the important determinants of crime in the long run whereas in the short-run education is found to be the key cause of crime. On the other hand, in India poverty is an important determinant of crime.
Conclusion:
All over the world, the rate of crime has been increasing over time. The study is unique in the sense that causes of crime is studied in the two major south Asian countries India & Pakistan with a total population of over 1,500 million peoples. The outcome of the study will be helpful for the policymakers to overcome the shortfall in battling the crimes in the countries
The Impact of Leadership Styles on Employee Wellbeing and Resilience during COVID-19: A Partial Least Square Approach
Get PDFPurpose:The purpose of this research is to investigate the impact of leadership styles on employee well-being and resilience in private universities in Peshawar during COVID-19. The role of leadership in reducing stress and improving mental and physical health was not investigated in COVID-19, and this area is particularly understudied in the Pakistani context.Methodology:Data has been collected from 203 faculty members of 10 private-sector universities in Peshawar using an adapted questionnaire. The respondents include lecturers, assistant professors, and full professors working in private-sector universities.Findings:Using the partial least square regression, it is found that charismatic leadership, intellectual stimulation, personal recognition, contingent reward, and management by exception have positive and significant relationships with employee well-being and resilience in private sector universities in Peshawar.Conclusion:The conclusion is that leaders should use both transformational and transactional leadership styles in their organizations. They should also pay attention to the well-being and resilience of their employees in the workplace
Abusive Supervision: A Cataylist for the Employee Deviance Work Behavior
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Employee behaviors play a key role in the development of any organization. Its positive behavior will boost up the performance of the organization while the negative will lower the performance of the organization. The behavior of the employee is affected by many factors but mainly they are affected by the other employees like their supervisor or colleagues who are working with them. Deviant workplace behavior is a challenge that almost all businesses face, particularly in underdeveloped and developing countries where literacy rates are poor and poverty is high. Theft, stealing, taking excessive breaks, working slowly, expressing favoritism, leg dragging, verbal harassment, and so on are all examples of deviance behavior. This study aims to examine the impact of abusive supervision on employee deviance behavior in Baluchistan’s public universities, with the mediating influence of work stress and organizational injustice. This study also aims to examine the moderating role of subordinate ingratiation behavior on the relationship between abusive supervision and employee deviance behavior.
Methodology:
Primary data was collected by a closed-ended questionnaire from the 397 permanent employees of the public sector universities of Balochistan. The data analysis technique was PLS-SEM done by the PLS Smart.
Findings:
From the findings of this study, it is concluded that abusive supervision will lead to work stress which results produce deviant behavior in the employees of the public sector universities of Balochistan.
Conclusion:
It is recommended to the public sector universities of Balochistan control the abusive behaviors of the supervisor to reduce the work stress of the employees and make them productive
Working Capital Management and Corporate Internal Growth Performance: Evidence of Listed Non-Financial Companies in Pakistan
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The main objective of this research is to determine the impact of working capital management (WCM) on the growth of manufacturing firms in Pakistan.
Methodology:
The dependent variable of Internal Growth Rate (IGR), is affected by independent variables of Days Sales Outstanding (DSO), Inventory Turnover (ITO), and Payables Deferral Period (PDP). Based on 5 years of (2016-2020) data of 174 non-financial listed companies taken from the Pakistan Stock Exchange (PSX), regression, descriptive and analytical analysis ascertained that the Working Capital Management (WCM) of a firm is comprehensively measured by the tool of Cash Conversion Cycle (CCC).
Findings:
The results showed that WCM played an important role in the value creation of the overall business as long as DSO and ITO have a negative impact on the IGR performance of the firm, and for the better performance of IGR, firms needed to keep DSO and ITO at a minimum level.
Research limitations/implications:
Due to the type of research that has been conducted, other sectors of the industry, such as service, finance, and food, have been left out, and focus has only been made on the manufacturing side. The findings of this study may not be completely applicable to all listed manufacturing firms due to the difference in size and environment that could also affect firms’ growth.
Originality/value:
This research provides a clear understanding and comprehension of the contribution of working capital management to profitability, and internal, and sustainable growth
Families of Women Entrepreneurs in Pakistan Their Paramount Support or Dreadful Obstacle
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This research aims to identify some female entrepreneurs and their relationship profiles with their families, which are categorized by families having a prominent part in influencing their decisions, activities, and behavior.
Methodology:
The qualitative technique was used as it is well suited to examining the experiences of different people. Open-ended Interviews with Pakistani female entrepreneurs using a semi-structured questionnaire were used to obtain data. The research allowed us to focus on one of the most pressing concerns affecting female entrepreneurs: integrating life with family, work, and their goals related to their profession.
Findings:
Evidently, knowing and understanding the importance of the household in the entrepreneurial experiences of women is critical to deciphering the reasons why enterprises that are owned by women thrive or crash, as family relations will invariably influence their performance.
Conclusion:
The research revealed that female entrepreneurs and their families have a significant linkage with their entrepreneurial experiences i.e., individual decisions of women to become entrepreneurs and the features of their businesses cannot be fully comprehended unless the family dimension is also considered
Where you end and I begin: A new scale development on intimate co-creation
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Built upon the theories of psychological ownership, personal intimacies, and interpersonal relationship; the concept of intimate co-creation was conceptually theorized in the recent management literature. Intimate co-creation typically occurs at the dyadic level often for the creative task engagements and has a spillover effect on groups and teams. However, there is no measurement scale on intimate co-creation available in the management literature. Methodology:
The current study has addressed this literature gap by developing a new measurement scale on intimate co-creation. Best practices for new measurement scale development as available in the management literature were followed. A qualitative study was conducted first to determine the dimensional structure of intimate co-creation and an initial pool of 72 items. Scale development experts’ review of the measurement scale, exploratory factor analysis (EFA), and confirmatory factor analysis (CFA) abetted in finalizing a 14 items measurement scale with four dimensions of intimate co-creation.
Findings:
This new measurement scale development is a milestone for further empirical research on intimate co-creation as it is the first-ever measurement scale on intimate co-creation.
Conclusion:
This is the first-ever measurement scale on intimate co-creation that is available for future researchers to empirically validate the concept of intimate co-creatio
Institutional Climate and Its Impact on Teachers’ Retention: Mediated by Transformational Leadership: A Comprehensive Study of Public Sector Educational Institutions of Pakistan
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The purpose of this study is to investigate the impact of institutional climate on teachers’ retention mediated by transformational leadership.
Methodology:
A total of 230 participants were randomly selected from public sector educational institutions in Pakistan using a random sampling technique. The study used a quantitative research methodology. Institutional climate has been composed of four sub-variables including recognition of efforts, workplace incivility, career development, and reward management. The data was analyzed using statistical software (SPSS)
Findings:
The results of the study indicated that there was a significant relationship between institutional climate and teachers’ retention. The findings of the study showed that transformational leadership had a significant impact on teachers’ retention. There has also been identified that there is an existence of mediation in the model which indicates that transformational leadership mediates the relationship between institutional climate and teachers’ retention at public sector universities in Pakistan.
Conclusion:
The study concludes and recommends that the government should take steps to improve the institutional climate to retain talented teachers.
Practical Implications:
Teachers\u27 retention is a concern for educational institutions. The findings of this study suggest that leaders who create a supportive and stimulating environment for their employees are more likely to retain them. Leaders can use this information to cultivate a culture of innovation and creativity in their institutions, which in turn, would help to improve teacher retention
A Comparative Content Analysis on the Determinants of Social and Commercial Entrepreneurs: A qualitative approach on Nvivo
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This article configures the determinants of social and commercial entrepreneurs by applying comparative content analysis and individual interview methods.
Methodology:
Comparative content analysis qualitative techniques are used to analyze the data. The analysis highlights determinants through the Venn diagram cluster analysis, and word cloud methods to analyze qualitative techniques in Nvivo. Researchers reviewed 170 articles, 35 case studies, and 16 reports comparing social and commercial ventures in this study
Findings:
The analyses confined findings in three layers firstly, distinguish components of commercial entrepreneurs, and second distinguish components of commercial entrepreneurs. Thirdly, this article clarifies the similar overlapping components. The distinct components of social entrepreneurs are having a social mission, addressing a social problem, bringing social innovation and social awareness, and creating social value.
Conclusions:
The current study has contributed while opening up some exploratory avenues for developing a piece of literature by offering theoretical comparative content to describe applicability towards social aspects. This study generate theory that support the social context in all business. Every business should have the social in nature that identify the societal needs, and solve the social problems and enhance the well-being of individual’s life. Every business owner would have the social soul for the well-being of societ