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CUSTOMER RELATIONSHIP MANAGEMENT - E - PUBLIC ADMINISTRATION IN THE REPUBLIC OF CROATIA
No full textUpravljanje odnosima s klijentima je filozofija koja za primarni zadatak ima osiguravanje dugoročnih partnerskih odnosa tvrtke sa svojim trenutnim i potencijalnim potrošačima. Osim toga, upravljanje odnosima s klijentima možemo promatrati kao poslovnu strategiju i kao tehnološko rješenje koje u konačnici dovodi do uspostavljanja partnerskih odnosa između tvrtke i potrošača. CRM odnosno upravljanje odnosa s klijentima kombinacija je ljudi, poslovnih procesa i tehnologije koja nastoji pružiti razumijevanje za potrebe kupaca, podržati poslovnu strategiju i izgraditi dugoročne odnose s kupcima. Javna uprava osigurava razvoj i pružanje osnovnih javnih usluga potrebnih za održavanje moderne civilizacije. Pokrivajući područja od javne sigurnosti i socijalne skrbi do prijevoza i obrazovanja, usluge koje se pružaju kroz javni sektor neraskidivi su dio našeg svakodnevnog života. Digitalizacijom javne uprave omogućeno je brzo i efikasno rješavanje usluga koje pružaju tijela javne uprave građanima putem elektroničkih informacijskokomunikacijskih tehnologija što je dovelo do partnerskih odnosa između javne uprave i građana, odnosno upravljanja odnosima s klijentima u pravome smislu. Javna uprava u Republici Hrvatskoj je putem Središnjeg državnog portala omogućila svojim građanima interakciju s tijelima javne uprave i rješavanje velikog broja poslova korištenjem digitalnih komunikacija. U ovom radu provedena je anketa o zadovoljstvu građana Požeško-slavonske županije pruženim uslugama u okviru e-javne uprave. Prikupljeni podaci u anketi su obrađeni i analizirani, te su doneseni zaključci o korištenju trenutnih usluga javne uprave i mogućnostima napretka u razvoju novih usluga.Customer relationship management is a philosophy whose primary task is to ensure the company's long-term partnerships with its current and potential customers. Besides that, customer relationship management we can observe as a business strategy and as a technological solution that ultimately leads to the establishment of a partnership between the company and consumers. Customer relationship management (CRM) is a combination of people, business processes, and technology that seeks to provide understanding of customer needs, to support a business strategy, and to build long-term relationships with customers. Public administration ensures the development and delivery of the essential public services required for sustaining modern civilization. Covering areas from public safety and social welfare to transportation and education, the services provided through the public sector are inextricably part of our daily lives. Digitization of public administration enables fast and efficient resolution of services provided by public administration bodies to citizens through electronic information and communication technologies, which has led to partnerships between public administration and citizens and to the management of customer relations in the true sense. Through the Central Government Portal, the Public Administration in the Republic of Croatia has enabled its citizens to interact with public administration bodies and solve a many of tasks using digital communications. In this paper, a survey was conducted to determine the satisfaction of the citizens of Požega-Slavonia County with the services provided within e-public administration. The data collected in the survey were processed and analyzed, and conclusions were reached on the use of current public administration services and opportunities for progress in the development of new services
OWNERSHIP RIGHTS
No full textCilj ovog završnog rada je prikazati važnost instituta prava vlasništva. U radu će se analizirati i opisati važnost prava vlasništva u Republici Hrvatskoj te istaknuti njegove karakteristike. Također će se detaljno pojasniti karakteristike svakog pojedinog oblika vlasništva te što je potrebno kako bi pravo vlasništva postojalo. U radu će osim navedenoga biti analizirano i sljedeće: objekti prava vlasništva, subjekti prava vlasništva ograničavanje prava vlasništva, načini zaštite prava vlasništva te načini prestanka prava vlasništva.The aim of this final paper is to show the importance of the ownership right institute. The paper will analyze and describe the importance of property rights in the Republic of Croatia and highlight its characteristics. It will also explain in detail the characteristics of each individual form of ownership and what is required for the right of ownership to exist. In addition to the above, the paper will analyze the following: objects of property rights, subjects of property rights, restriction of property rights, ways to protect property rights and ways to terminate property rights
MICROBIOLOGICAL CONTROL OF RAW MATERIALS USED IN THE PRODUCTION OF DRIED BABY OAT PAP
No full textKvaliteta i mikrobiološka ispravnost gotove djeþje mlijeþne kašice ovisna je ponajprije o mikrobiološkoj kvaliteti ulaznih sirovina. Ispitivanja u ovom radu temeljila su se na mikrobiološkoj analizi svih sirovina koje ulaze u sastav gotovog proizvoda i analizi gotovog proizvoda. Sirovine su se ispitivale na slijedeüe mikroorganizme: ukupan broj aerobnih mezofilnih bakterija, Bacillus cereus, Staphylococcus aureus, Enterobacteriaceae, koliformne bakterije, Escherichia coli, sulfitoreducirajuüe klostridije, Salmonellae spp., Listeria monocytogenes, kazeoliti, plijesni i kvasciThe quality and microbiological validity of final product, dried baby pap, depends mostly on the microbiological quality of incoming raw material it's made of. The research undertaken for this thesis concentrated on determination of microbiological validity of all incoming raw material which are used for producing dried baby pap and the analysis of dried baby pap as final product. The research determined the microorganisms: the total count of aerobic mesophilic bacteria, Bacillus cereus, Staphylococcus aureus, Enterobacteriaceae, coliforms, Escherichia coli, sulphite reducing Clostridium,Salmonellae Spp., Listeria monocytogenes, caseolyte, yeast and moulds
RIPENING TRACKING FOR THE VARIETIES PINOT SIVI AND CHARDONNAY IN WINEYARD SRIJEM
No full textZadatak ovog završnog rada je opisati praćenje zriobe za sorte Pinot sivi i Chardonnay. Uz pomoć mjerenja glavnih sastojaka grožđa i vina (kiseline, šećera, alkohola) i analize dobivenih podataka, kao i usporedbi s prijašnjim godinama donijet će se zaključci o spremnosti grožđa za berbu.The aim of this final paper was to describe the ripening tracking for the varieties: Pinot Gris and Chardonnay. By measuring the main ingredients of wine (acid, sugar and alcohol) and analysis of the obtained data, as well as comparison with previous years conclusions will be made about the readiness of grapes for the harvest
ANALYSIS OF FINANCIAL EFFICIENCY OF INVESTMENT IN CATERING FACILITY "X"
No full textRad se sastoji od dva dijela, od čega je jedan teorijski dok je drugi praktični. U prvom dijelu, to jest teorijskom dijelu, se važnost pridaje objašnjenju investicijskih projekata, obilježjima investicija, poslovnom planu te tko su investitori. U drugom dijelu rada, to jest praktičnom dijelu, na primjeru obrta „Glembay“ korištena je metoda ocjene investicijskih projekata. Izvršene su sve potrebne analize koje su se pravile u programu excel, te je na osnovu toga donesen osvrt na dobiveni rezultat i zaključna ocjena projekta. Razlog ulaganja u proširenje postojećeg obrta je u tome što u Novoj Gradišci i okolici fali ugostiteljskih obrta koji omogućavaju da u jednom dijelu pijete piće dok u drugom dijelu možete naručiti hranu te na jednom mjestu popiti i piće i pojesti hranu. Stoga se ovim projektom želi omogućiti da stalni gosti obrta i ostali mogu i nešto naručiti i popiti na jednom mjestu te proširiti već postojeće poslovanje.The work consists of two parts, one of which is theoretical part and the other is practical part. First part of the seminar attaches importance to the explanation of investment projects, investment characteristics, business plan and who the investors are. In the second part of the paper, that is, the practical part, the example is the business "Glembay" in which the method of evaluation of investment projects was used. All the necessary analysis was performed in Excel and based on that, a review of the obtained result was made, and the project evaluation was concluded. The reason for investing in the expansion of the existing craft is that in Nova Gradiška and the surrounding area there is a lack of catering trades that allow you to drink drinks in one part and order food in another part of the building and drink and eat in one place. Therefore, this project aims to enable regular guests of the craft and others to order and drink in one place and expand existing businesses
RETAIL CROATIAN LOTTERY AND LOTTERY OF BOSNIA AND HERZEGOVINA
No full textU završnom radu se analizira maloprodaja Hrvatske Lutrije d.o.o. te se metodom komparativne analize uspoređuje s Lutrijom Bosne i Hercegovine. Pri tome se uočavaju određene sličnosti i razlike između ovih dviju lutrija. Sličnosti su u tome da obje Lutrije imaju mnogo različitih igara na sreću, kontinuirano ulažu u razvoj novih igara, te djeluju društveno odgovorno kroz razne oblike društveno odgovornog privređivanja, obje lutrije rade na edukaciji igrača. Razlika je u tome što Lutrija Bosne i Hercegovine ima organizirane Lucky Six i Utrke pasa dok u Hrvatskoj Lutriji igrači mogu uplatiti igru putem samoposlužnih terminala HL BOX. Posebno se analizira tržište Hrvatske Lutrije d.o.o. u trogodišnjem razdoblju (2016., 2017. i 2018. godina). Težište završnog rada je na pitanju maloprodaje Hrvatske Lutrije, d.o.o. koja uključuje iste elemente kao i klasična maloprodaja trgovine na malo (od asortimana do komuniciranja s tržištem). Poseban značaj maloprodaji Hrvatske Lutrije d.o.o. daje rasprostranjenost prodajne mreže. Hrvatska Lutrija d.o.o. posebice vodi računa o primjeni društveno odgovornog priređivanja.The final paper analyzes the retail sales of the Croatian Lottery, d.o.o. and the method of comparative analysis is compared with the Lottery of Bosnia and Herzegovina. There are certain similarities and differences between the two lotteries. The similarities are that both lotteries have many different games of chance, continuously invest in the development of new games, and act socially responsible through various forms of socially responsible business, both lotteries work to educate players. The difference is that the Lottery of Bosnia and Herzegovina has Lucky Six and Dog races organized, while in the Croatian Lottery players can pay for the game through HL BOX self-service terminals. Particularly, the Croatian Lottery market d.o.o. over a three-year period (2016, 2017 and 2018). The focus of the final work is on the issue of retail sales of the Croatian Lottery, d.o.o. which includes the same elements as classic retail retailing (from assortment to communication with the market). Particular importance to the retail sale of the Croatian Lottery d.o.o. gives the distribution of the sales network. Hrvatska Lutrija d.o.o. taking particular account of the application of socially responsible organizing
MASS MEDIA PROMOTION
No full textDa bi poduzeće ostvarilo svoje ciljeve i željenu dobit, vrlo je važno na koji način će nastupiti na tržištu. Zbog stalnih promjena i s obzirom na veliku tržišnu konkurenciju, poduzeće mora koristiti razne alate i tehnike. Promocija putem masovnih medija jedna je od najvažnijih alata poduzeća u marketing komunikaciji u kombinaciji sa ostalim marketinškim aktivnostima. Ona predstavlja jednosmjernu informaciju o proizvodima i uslugama usmjerenu prema tržištu. Podsjeća na njihovo postojanje, imidžu, društvenoj uključenosti i odgovornosti poduzeća. U današnje vrijeme masovni mediji su neizostavna komponenta moderne kulture. Sa razvojem društva i tehnologija su se mijenjali i napredovali. Tradicionalni mediji su polako potisnuti od strane interneta koji je postao jedan od nezaobilaznih kanala komunikacije. Možemo reći da Internet postaje novi vodeći medij u ulozi promocijeIn order for the company to achieve its goals and the desired profit, it is important how it will perform in the market. Due to constant changes and in view of the great market competition, the company has to use various tools and techniques. Advertising through the mass media is one of the most important tools of a company in marketing communication combined with other marketing strategies. It provides one-way information on products and services geared toward the market. It represents their existence, image, social inclusion and corporate responsibility. Nowadays, mass media are an indispensable component of modern culture. Development of society and technology has encouraged change and progress. The traditional media has been slowly suppressed by the Internet, which has become one of the indispensable channels of communication. We can say that the Internet is becoming the new leading platform in the role of advertisment
INFLUENCE OF HARVEST DATE AND YEAST STRAIN ON PHYSICO-CHEMICAL PROPERTIES OF GRAŠEVINA WINE
No full textCilj rada bio je utvrditi utjecaj različitih kvasaca i rokova berbe na fizikalno – kemijska svojstva vina Graševina. Grožđe je uzgojeno u vinogorju Kutjevo, na poziciji Podgorje 2019. godine. Za proces fermentacije korištene su tri vrste komercijalnih kvasaca (SIHA 9, Uvaferm CEG, Anchor VIN 13), te autohotni kvasac. Berba je provedena u dva termina, početkom rujna i početkom listopada 2019. godine. U uzorcima je određen udio alkohola, ukupne kiseline, ukupni ekstrakt i ekstrakt bez šećera, reducirajući šećeri, pH, vinska i jabučna kiselina, antioksidativna aktivnost DPPH metodom, ukupni polifenoli, te gustoća boje. Kasniji rok berbe rezultirao je većim udjelom šećera, te alkohola upotrebom kvasaca SIHA 9 i Uvaferm CEG, kao i sniženjem udjela kiselina. Najviša vrijednost ukupnih polifenola, te antioksidativne aktivnosti je postignuta djelovanjem autohtonih kvasaca pri fermentaciji kod kasnijeg roka berbe.The aim of this study was to determine the influence of different yeasts and harvest time on physicochemical and sensory properties of Graševina wine. Grapes were grown in the Kutjevo vineyards, in the position of Podgorje in 2019. Three types of commercial yeasts (SIHA 9, Uvaferm CEG, Anchor VIN 13) and authentic yeast were used for the fermentation process. The
harvest was carried out in two terms, in early September and early October 2019. The content of alcohol, total acids, total extracts and extracts without sugar, reducing sugars, pH, tartaric and malic acid, antioxidant activity by DPPH method, total polyphenols and color density were determined in the samples. The later harvest period resulted in a higher sugar content, and alcohol content by use of yeast SIHA 9 and Uvaferm CEG, as well as a decrease in the acid content. The highest value of total polyphenols and antioxidant activity was achieved by the action of authentic yeasts during fermentation at a later harvest period
REPORTING ON CORPORATE SOCIAL RESPONSIBILITY IN CROATIA
No full textVažnost izvještavanja o društveno odgovornom poslovanju sve više raste u današnjim uvjetima poslovanja te na globalnoj razini vlada rastuća svijest o društveno odgovornom poslovanju. U današnjem svijetu nije dovoljno jednostavno tvrditi o društveno odgovornom poslovanju. Sada poduzeća moraju pružiti opipljive, vjerodostojne demonstracije o takvim tvrdnjama slijedeći odgovarajuće smjernice za nefinancijsko izvještavanje. Na ovaj način poduzeća grade povjerenje među kupcima i svim dionicima što zauzvrat izravno utječe na poslovanje i percepciju poduzeća u javnosti. Predmet ovoga rada je izvještavanje o društveno odgovornom poslovanju s naglaskom na izvještavanje u Republici Hrvatskoj. U radu se analiziraju dva primjera izvještavanja o društveno odgovornom poslovanju u Republici Hrvatskoj, a to su Croatia Airlines i HŽ putnički prijevoz kao poduzeća koja se bave djelatnošću transporta. Iz iste djelatnosti obrađuju se izdvojeni primjeri nefinancijskog izvještavanja poduzeća iz Europske unije.The importance of reporting on corporate social responsibility is growing globally in today's business conditions, there is a growing awareness of corporate social responsibility. In today's world, it is not enough to simply claim and respond to socially responsible business. Now companies have to provide tangible, credible demonstrations of such claims following appropriate guidelines for non-financial reporting. In this way, companies build trust between customers and all shareholders, which has direct impact onbusiness and public perception of the company. The subject of this paper reported on socially responsible business with an emphasis on reporting in the Republic of Croatia. The paper analyzes two examples of sustainability reports in the Republic of Croatia of companies engaged in the transport activities. Selected examples of non-financial reporting of companies from the European Union are processed from the same activity
Cocoa Shell as a Step Forward to Functional Chocolates—Bioactive Components in Chocolates with Different Composition
No full textChocolate is considered as both caloric and functional food. Its nutritional properties may be improved by addition of fiber; however, this may reduce polyphenols content. The aim of this research was to determine the influence of cocoa shell addition (as a source of fiber) and its combination with different ingredients (cocoa butter equivalents (CBE), emulsifiers, dairy ingredients) on polyphenols of dark and milk chocolates. Total polyphenol (TPC) and total flavonoid (TFC) contents were determined spectrophotometrically, identification and quantification of individual compounds by high pressure liquid chromatography and antioxidant capacity by ferric reducing antioxidant power (FRAP) assay. Results showed that even though addition of cocoa shell to chocolate results in reduced contents of TPC, TFC, and individual compounds, it is not significant compared to ones reported by other authors for commercial chocolates. Other ingredients influence determined values for all investigated parameters; however, additional research is needed to reveal exact mechanisms and implications