Universidade Nova de Lisboa

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    Global but local: what are international differences in personalization preferences among consumers in DACH and Australia, and how do they affect effective personalization strategies

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    This Work Project, titled “Global but Local: What are international differences in personalization preferences among consumers in DACH and Australia, and how do they affect effective personalization strategies?” investigates cross-regional differences in consumer personalization preferences by extending survey research from the original Business Project to include Australian participants. Through comparative analysis, it reveals cultural, regulatory, and behavioral distinctions influencing personalization acceptance and effectiveness. Findings indicate that while DACH consumers prioritize utility and data transparency, Australians exhibit broader engagement across channels but express greater skepticism toward data handling. These insights underscore the need for culturally tailored personalization strategies and regulatory alignment when scaling initiatives globally

    Increasing customer loyalty by developing a strategic partnership roadmap: from ideas to insights through hypothesis formulation and research methods

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    The objective of this project is to develop a strategic partnership roadmap to enhance the customer loyalty program of Pingo Doce through the 'O Meu Pingo Doce' app. The aim is to attract young people and young families, primarily represented by Generation Z and Millennials, by establishing valuable partnerships. The methodology involves conducting internal and external analysis, including benchmarking and best practices, as well as thorough qualitative and quantitative research. The insights gathered informed the definition of personas hypotheses, guiding the three partnership proposals' final recommendations

    Analyzing generation z´s preferences for dishwashers: implications for Miele´s marketing strategy

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    This project provides Miele with marketing implications for Generation Z’s dishwasher preferences. A quantitative online survey tested the importance of predefined customer value propositions, and semi-structured interviews with marketing experts gave further targeting insights. Results indicate that cleaning performance and appliance reliability are crucial for Generation Z, while an adaptable user experience is comparably unimportant. Energy-efficient entry-level dishwashers focusing on core functionalities should be marketed to meet Generation Z’s price-consciousness and sustainability focus. Using digital channels can increase brand awareness, while personal recommendations and guidance in physical stores are central to purchase decisions. Results mainly apply to the German market

    A consulting lab on Galp’s strategic pathways for heat pumps, solar panels and wallboxes: an analysis of consumer preferences and improvement opportunities

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    A Work Project, presented as part of the requirements for the Award of a Master’s degree in Management from the Nova School of Business and Economics

    NatureVax GmbH: the groundbreaking business of plant immune elicitors: intellectual property, legal framework, operational roll-out and financial plan

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    The goal of this project is to launch NatureVax GmbH, an innovative startup focused on delivering a cutting-edge, 100% organic plant immune booster liquid solution. Our flagship product, NatureVax, leverages a proprietary bio-compound derived from tomato pomace—a groundbreaking advancement in agricultural biotechnology. This innovative compound not only strengthens crop immunity but also enhances soil health and supports environmental sustainability, creating a solution with significant commercial potential. Thus, we have developed a forward-thinking business plan for NatureVax GmbH, transforming this scientific breakthrough into a revolutionary agricultural product. By bridging the gap between crop productivity, soil health, and sustainable farming practices, NatureVax aims to redefine the future of agriculture and contribute to a more resilient food system. NatureVax GmbH aims to secure a total of €4.3 million in funding from agricultural venture capital firms and government grants, projecting profitability by FY 2030, driven by strategic partnerships with leading organic farming cooperatives and agricultural input distributors across Europe. This business plan details our go-to-market strategy, financial projections, and scalable production process

    Turning Sumol into a worldwide brand for local consumers in the UK market: developing the communications plan for Sumol in the UK

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    This thesis explores Sumol’s market entry strategy into the UK carbonated soft drinks (CSD) market, leveraging its Portuguese heritage and focus on natural and exotic flavors. A combination of qualitative and quantitative research examines market trends, consumer behavior, and competitive dynamics, revealing opportunities for differentiation through authentic brand positioning and taste-focused product offerings. The analysis informs a phased marketing strategy, targeting key demographics through tailored distribution, pricing, and promotional efforts. The communications plan reinforces this strategy by focusing on key UK cities, leveraging Tesco and Sainsbury’s distribution channels to introduce Sumol to consumers. In the initial phases, digital and in-store activations play a central role in driving brand trial, complemented by targeted social media campaigns. The plan provides a structured approach to building brand awareness, positive attitude, engagement, and long-term customer loyalty in a highly competitive market

    How to grow Mateus business in Spain, focusing on activating critical summer spots - developing the communications plan for Mateus in Spain

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    This project aims to develop a marketing strategy that addresses the research question "How to grow Mateus's business in Spain, focusing on activating critical summer spots”. To address the lack of differentiation in the fragmented Spanish wine market, a tailored positioning for Mateus in Spain is proposed based on qualitative and quantitative research. First, the STP process is used to identify the most attractive target group with the greatest potential. Based on this, an updated brand identity and marketing mix tailored to the Spanish market are developed. Finally, a communication strategy is presented underlining the new positioning

    The road to autonomy: exploring the strategic enablers behind the adoption of highly automated trucks (SAE-level 4) by current and prospective Daimler Truck fleet customers

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    This work project explores the strategic enablers driving the adoption of highly automated trucks (SAE-Level 4) amongst Daimler Truck’s current and prospective fleet customers. Based on qualitative expert interviews and a quantitative survey, this study applies established innovation and technology adoption theories to investigate key factors such as fleet profile, company characteristics, technological infrastructure, operational use-cases, and trust and user acceptance, thus defining the impact of these variables on autonomous truck adoption. The findings are highly informative about the expectations of Daimler Truck’s partners and provide actionable insights to advance autonomous trucking within the freight industry

    A consulting lab on innovating internal communication in the digital era: leveraging leaders for effective communication

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    The current project concerns the improvement and innovation of VFM's Internal Communications in the digital era. It delves into the challenges faced by the internal communications team of a large organization and the opportunities presented by market practices, considering their suitability to the unique characteristics of the Group. Through comprehensive internal and external analyses and a careful evaluation of different strategic paths, the thesis provides tailored recommendations for the enhancement of VFM’s Internal Communications. The recommendations are composed of three areas, Communications Management, Employee Experience, and Connections, and are complemented by a detailed implementation plan

    How to achieve a breakthrough with Pestana Collection Hotels - developing physical evidence and process for Pestana Collection Hotels

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    This thesis examines the competitive positioning of Pestana Collection Hotels, analyzing market trends, consumer behavior, and strategic challenges. It explores brand perception, customer decision factors, and industry dynamics, offering insights into Pestana’s differentiation strategies. Findings highlight opportunities for growth, innovation, and customer engagement in the evolving luxury hospitality landscape. Additionally, it examines the impact of physical evidence and service processes on guest experience. Through the application of the servicescape model and service blueprinting, the report highlights strategic initiatives aimed at enhancing brand identity and elevating customer satisfaction

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