Publikationer från Södertörns Högskola
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Arbetsmiljö och lojalitet : En kvantitativ studie om hur lojalitet till arbetsplatsen påverkas av arbetsmiljöfaktorer och arbetstillfredsställelse
No full textDenna uppsats syftar till att undersöka hur olika arbetsmiljöfaktorer, i kombination med arbetstillfredsställelse, påverkar medarbetares lojalitet gentemot sin arbetsplats samt deras sannolikhet att stanna kvar i anställningen. Med hjälp av befintliga data insamlade av International Social Survey Programme (ISSP) har vi genomfört multipla regressionsanalyser och dikotoma logistiska regressioner. För att analysera resultaten har vi utformat fyra hypoteser, baserade på tidigare forskning och teoretiska ramverk som Person-Environment Fit, Self-Determination Theory och teorin om det psykologiska kontraktet. Resultaten visade begränsade statistiska samband mellan arbetsmiljöfaktorerna, men de starkaste resultaten framkom för faktorerna intressant arbete, goda relationer till chefer och arbetstillfredsställelse, vilka hade starka positiva samband och bidrog till att öka medarbetarnas lojalitet gentemot arbetsplatsen.This thesis aims to investigate how various workplace factors, in combination with job satisfaction, influence employees' loyalty to their workplace and their likelihood of remaining in their employment. Utilizing existing data collected by the International Social Survey Programme (ISSP), we conducted multiple regression analyses and binary logistic regressions. To analyze the results, we formulated four hypotheses based on prior research and theoretical frameworks such as Person-Environment Fit, Self-Determination Theory, and the Psychological Contract Theory. The findings revealed limited statistical associations between workplace factors. However, the strongest results were observed for the variables interesting work, good relationships with managers, and job satisfaction, all of which demonstrated strong positive associations and contributed to increased employee loyalty toward their workplace
Lygia Pape at Santa Úrsula : Toward an Affirmative Biopolitics of Artistic Pedagogy in the Brazilian Military Dictatorship
No full textThis article analyzes the artistic pedagogy of Lygia Pape at Santa Úrsula during the military dictatorship focusing on her commitment to educating her students’ senses and social awareness. This draws attention to the biopolitical aspects of Pape’s teaching as she engaged her students on a different trajectory than the “authoritarian modernization” propagated by the dictatorship.Este artigo analisa a pedagogia artística de Lygia Pape na Santa Úrsula durante a dita-dura militar com foco em seu compromisso com a formação de sentidos e consciência social. Isso chama a atenção para os aspectos biopolíticas do ensino de Pape ao engajar seus alunos em uma trajetória diferente da “modernização autoritária” propagada pela ditadura
Mediebilden av hundattacker : En kvalitativ undersökning om framställningen av hundattacker mot människor i svensk och brittiskdagspress
No full textDenna studie undersöker hur brittiska och svenska medier framställer hundattacker mot människor. Studien utgår från en kvalitativ språklig analys av åtta artiklar från respektive land mellan år 2021 och2024. Forskningsfältet om hur svenska och brittiska medier rapporterat om ämnet är inte specielltutbredd. Den forskning som finns pekar på brister i rapporteringen. Även hundexperter menar att när media rapporterat om hundattacker mot människor så pekas hundraser ut med motstridiga eller otrovärdiga uppgifter. Med hjälp av gestaltningsteorin och komparativ journalistikforskning vill studien analysera hur rapporteringen gestaltas och förklara eventuella skillnader eller likheter mellan länderna. Resultatet visar att en majoritet av artiklarna i respektive land pekar ut hundraser med bristande information eller motstridiga uppgifter. Rapporteringen utgår nästan alltid från offrets perspektiv och hundägaren pekas oftast ut som ansvarig
When we fight, do we win? : En framinganalys av Kamala Harris TikTok konto under det amerikanska presidentvalet 2024, utifrån ett agenda setting perspektiv
No full textSyftet med denna uppsats har varit att undersöka hur Kamala Harris lyfte frågor som rör kvinnors rättigheter på sitt TikTok-konto inför det amerikanska presidentvalet 2024 och vilka ledtrådar klippen sänder ut till publiken om vart i dagordningen frågan ska placeras. Samt undersöka vad som gör ett politiskt budskap uppmärksammat på sociala medier. Uppsatsens material består av 15 klipp som publicerats på Kamala Harris officiella TikTok-konto @Kamalaharris mellan 29 juli och 4 november 2024. Materialet har analyserats genom en framing analys med stöd av dagordningsteorin. Uppsatsen visade att Harris la stor vikt vid att skapa kontraster för att lyfta frågan om kvinnors rättigheter samt förmedla en känsla av systerskap. Ytterligare resultat visade hur Harris använde sig av storytelling för att fånga publikens intresse samt.
Ett smakfullt lärande? : En kvalitativ studie om förskollärares uppfattningar om den pedagogiska måltidens värde i förskolan
No full textMealtimes constitute a significant part of everyday life in preschool and the educational meal is highlighted as a multifaceted phenomenon for children's development and learning but may have different purposes depending on who you ask. The purpose of this qualitative study is to examine and delve into the significance of the educational meal and contribute to an increased understanding of how preschool teachers value the meal and interpret it as an educational mission. The study's research questions are: How do preschool teachers value the educational meal? What learning is related to the educational meal? How can learning and development be understood in relation to how preschool teachers think and talk about the significance of the educational meal? We have conducted a qualitative study where the empirical data has been collected through qualitative semi-structured interviews with five preschool teachers from a preschool in southern Stockholm. To process and analyze our data, we have used thematic analysis. To answer the study's research questions and understand the different dimensions of the meal, we have used discourse analysis as a theoretical perspective together with mediation, upbringing, and a child perspective as theoretical starting points and tools.The results of the study show that there is a tension field where the meal is on the one hand treated as a routine situation with the purpose of meeting children's nutritional needs and conveying social norms, and on the other hand, the meal is seen as an opportunity for social interaction, participation, and learning. The meal is valued as an educational tool for children's development and learning and is described to encompass teaching of various content. Development of social and communicative skills, language, norms and values, mathematical thinking, and understanding of scientific processes are abilities and learning related to the educational meal. Preschool teachers mediate knowledge and learning through language, actions, and other artifacts. A central conclusion is that the view and approach preschool teachers have are reflected in how they think and talk about the meal. Like previous research, our study shows that the meal can contain various dimensions and aspects. Care and learning are integrated while preschool teachers use strategies for upbringing and power. Children's participation, independence, and learning about food and health, are further aspects highlighted as important in relation to children's learning and development
Animal advocacy and the radical right : the case of Sweden
No full textWhy does the radical right care so much about animals? In this study, we argue that the salience of animal advocacy within the radical right can be explained by its compatibility with these parties’ broader ideological framework. By analysing official documents from the radical right party the Sweden Democrats, we find that its animal advocacy is shaped by an ideological core consisting of nativism, authoritarianism and populism. The SD argues, for example, that immigrants are more violent towards animals; that animal cruelty must be strongly punished; and that mistreatment of animals is contrary to the moral intuitions of ‘the people’. Rather than only being used instrumentally to denigrate the cultural practices of immigrants, however, the policies reflect a broader commitment to animal well-being. Still, they differ from the egalitarian and rights-based agenda of ‘animalist’ parties, promoting as they do a paternalistic animal-welfare agenda where compassion is owed to animals not because they are our equals, but rather because they are dependent on us. The findings improve our understanding of the radical right ideology and of how ethical principles in the animal-rights debate are integrated into broader ideological frameworks and translated into party policy
Urban Futures in Sweden : Visioning and Re-Imagining the Swedish City
No full textRapid urbanization of Swedish cities leads to many challenges e.g. decreasing access to nature, safety and security issues, poverty, and increasing disparities. Addressing these and preparing for what is ahead in the decades to come is a critical aspect of urban governance. In the Nordic region, there is a growing interest in engaging with urban futures through foresight, visioning, and speculative thinking. In this study, we focus on Sweden and explore the use of such methods also with the ambition to understand how inclusive or not such activities are, and how are questions of sustainability included. The study compiles a dataset of 62 projects across Northern, Mid, and Southern Sweden, highlighting regional priorities and challenges. The projects aim to enhance urban infrastructure, promote social inclusion, address climate change, and engage youth in civic processes. Notably, 39% of the projects are located in vulnerable areas, reflecting ongoing concerns with socio-economic disparities. The geographical distribution of projects shows a concentration in Southern and Mid Sweden, with a notable increase in Northern Sweden in recent years. This study contributes to the understanding of how academia can partner with societal actors to promote sustainable urban futures and highlights the potential of future literacy in urban governance
How does using AI tools affect the process of writing, improving and debugging code in programming? : A qualitative study on AI tools and their impact on writing code, improving code and debugging code
No full textGenerative AI has developed at an intense pace in recent years, which has created even moreopportunities to use AI tools for work. The AI tools can create several different solutions in manydifferent fields, and this includes coding and programming.The purpose of this study is to investigate how AI tools are used to write code, improve code anddebug code when it comes to programming. The study was conducted using five semi-structuredinterviews and the results present the respondents thoughts, feelings and perspectives on howthey use AI tools in their work. The respondents all agreed that there were benefits to using AItools at work, but not everyone used them in the same way. The challenges that could be notedwere how rarely the tools created correct code that works.Generativ AI har utvecklats i en rasande takt de senaste åren, vilket har skapat ännu flermöjligheter med att använda AI-verktyg inom arbetet. AI-verktygen kan skapa flera olikalösningar inom många olika områden, och detta inkluderar kodning och programmering.Syftet med denna studie är att undersöka hur AI-verktyg används för att skriva kod, förbättra kodoch felsöka kod inom programmering. Studien genomfördes med hjälp av fem semistruktureradeintervjuer och resultatet presenterar respondenternas tankar, känslor och perspektiv på hur deanvänder AI-verktyg i sitt arbete. Respondenterna var alla överens om att det fanns fördelar medatt använda AI-verktyg i arbete, men alla använde de inte på samma sätt. De utmaningar somkunde noteras var hur sällan verktygen skapade korrekt kod som fungerar
The integration of AI-chatbots and human support in customer service : A qualitative analysis of which cases human support should complement the AI chatbot with to improve service quality
No full textDenna studie fokuserar på integrationen mellan AI-chattbottar och mänsklig support inom kundtjänsten i banksektorn, med målet att undersöka hur dessa två komponenter främst kan samverka för att optimera servicekvaliteten. Digitaliseringens framsteg har lett till att AI-chattbottar används alltmer för att hantera rutinmässiga och repetitiva ärenden inom kundservice. Dessa teknologiska lösningar erbjuder fördelar som tillgänglighet dygnet runt och snabbare svarstider, vilket gör dem särskilt effektiva för enklare uppgifter. Samtidigt finns det begränsningar i AI-chattbotens förmåga att hantera komplexa eller känslomässigt laddade ärenden, vars mänsklig inblandning krävs för att säkerställa empati och flexibilitet. Syftet med studien är att analysera vilka typer av ärenden kundtjänstpersonal upplever att AI-chattbottar kan hantera effektivt samt vilka som bör eskaleras till mänsklig support för att tillgodose kundernas behov och förväntningar. Studien utgår från en kombination av Task-Technology Fit (TTF) och Actor-Network Theory (ANT), vilket möjliggör en analys av både teknologins passform för olika arbetsuppgifter och dynamiken mellan mänskliga och icke-mänskliga aktörer i kundtjänstens sociotekniska nätverk. Detta möjliggör en djupare förståelse av hur AI-chattbottar och mänsklig support samexisterar inom ett IT-beroende arbetssystem. Metoden baseras på kvalitativa djupintervjuer med sex kundtjänstmedarbetare inom banksektorn. Resultaten visar att AI-chattbottar är framgångsrika när det gäller att automatisera rutinärenden och effektivisera arbetsflöden. AI-chattboten kan hantera hög volym av enkla och repetitiva förfrågningar, som att ge information om kontosaldo, betalningsstatus eller hjälpa kunder att navigera kring enklare tekniska problem. Deras kapacitet att ge omedelbara svar och vara tillgängliga dygnet runt bidrar till en förbättrad effektivitet och en snabbare lösning av dessa ärenden, vilket frigör tid och resurser för kundtjänstpersonal att fokusera på mer komplexa uppgifter. Trots dessa fördelar framkom begränsningar i AI-chattbotens förmåga att hantera mer avancerade ärenden som kräver specialiserad expertis, anpassning till individuella kundbehov eller en empatisk förståelse av kundens situation. Ärenden som involverar känsliga ekonomiska beslut är ofta beroende av mänskligt stöd för att uppfylla kundens förväntningar på personlig service och känslomässig kontakt. Kundtjänstpersonal betonar vikten av en smidig övergång mellan AI-chattbot och mänsklig support för att säkerställa en hög servicekvalitet. Studien bidrar med insikter om hur banker kan optimera balansen mellan AI-chattbot och mänsklig support i kundservice, vilket är avgörande i en tid vars digitalisering och automatisering spelar en mer betydande roll. Resultaten ger praktiska rekommendationer för att utforma hybridmodeller som kombinerar teknisk effektivitet med mänskligt stöd i syfte att främja servicekvaliteten. Ytterligare praktiska rekommendationer är att införa personalisering av AI-chattbottars lösningar som är specifikt anpassade för kunderna samt specialiserade AI-chattbottar för specifika områden i syfte att hantera uppgifter med högre precision och snabbhet.This study focuses on the integration of AI chatbots and human support within customer service in the banking sector, aiming to explore how these two components can best collaborate to optimize service quality. Advances in digitalization have led to an increased use of AI chatbots for handling routine and repetitive customer service tasks. These technological solutions offer advantages such as 24/7 availability and faster response times, making them particularly effective for simpler issues. However, their limitations in managing complex or emotionally sensitive cases highlight the need for human involvement to ensure empathy and adaptability. The purpose of the study is to analyze the types of inquiries that customer service staff perceive AI chatbots can handle effectively and those that should be escalated to human support to meet customer needs and expectations. The study employs a combination of Task-Technology Fit (TTF) and Actor-Network Theory (ANT), enabling an analysis of the suitability of technology for specific tasks and the interaction dynamics between human and non-human actors in the socio-technical network of customer service. This approach provides a deeper understanding of how AI chatbots and human support coexist in IT-reliant work systems. The methodology is based on qualitative in-depth interviews with six customer service employees in the banking sector. The findings show that AI chatbots are successful in automating routine tasks and streamlining workflows. They effectively manage high volumes of simple and repetitive requests, such as providing account balance information, payment statuses, or assisting customers with basic technical issues. Their ability to deliver immediate responses and 24/7 availability enhances efficiency and accelerates task resolution, freeing time and resources for customer service staff to focus on more complex issues. Despite these benefits, limitations were identified in their capacity to address advanced inquiries requiring specialized expertise, personalized customer care, or empathetic understanding. Cases involving sensitive financial decisions often rely on human support to meet customer expectations for personalized service and emotional connection. Customer service staff emphasize the importance of a seamless transition between AI-chatbots and human support to ensure high service quality. The study provides insights into how banks can optimize the balance between AI chatbots and human support in customer service, a critical consideration in an era where digitalization and automation play an increasingly significant role. The results provide practical recommendations for designing hybrid models that combine technical efficiency with human support to enhance service quality. Additional practical recommendations include implementing personalization of AI chatbot solutions tailored specifically to customers, as well as specialized AI chatbots for specific areas to handle tasks with greater precision and speed.
Conversion from the Syriac-Orthodox church to pentecostal churches in Sweden : A qualitative study
No full textThis study describes the journey of religious conversion of Syrians/Assyrians located in Sweden. The goal was to achieve in depth information about their experience, motives and stories moving from the Syriac-Orthodox church to pentecostal churches. The study accomplished this through semi structured interviews and the aim was to explore the following: What motivates conversion, how does conversion affect self-image and religious identity and what challenges and opportunities does conversion bring. The theory used in this study was Pierre Bourdieu's view on the capital, habitus and field and how they correlate to my informants. The Syrians/Assyrians have been motivated by their perception that the Syriac Orthodox Church offers limited opportunities for individual development on various levels. They view the language, theology, and social factors they have experienced within the church as restrictive. After their conversion, they still see themselves as Syrians/Assyrians but in a different congregation than the Syriac-Orthodox church. They express that the conversion has had positive effects on their individual and spiritual levels, while they have faced negative consequences in their social lives.