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A Systematic Review of Experimental Approaches on Public Service Motivation
Get PDFRecent studies on public service motivation (PSM) have increasingly adopted experimental approaches. This article provides a systematic review of the existing experimental studies on PSM and suggests guidance for future research. We assess the existing literature based on two criteria that differentiate experimental methods from observational ones: whether PSM is measured through an experiment and whether the research design operates treatment intervention for PSM. After reviewing a sample of 26 published studies, we find that only one study met both criteria. Most studies measure PSM through a self-reported survey and lack treatment effects, making it difficult to differentiate them from observational studies. Furthermore, external validity remains a concern, as most studies use students as proxies for civil servants or focus only on Western states. We conclude that experimental studies on PSM remain at a nascent stage with much room for improvement, especially the experimental design
Measurement of factors for credit recovery failures
Get PDFThesis(Master) -- KDI School: Master of Development Policy, 2021The debt adjustment system is a policy tool that has been realized in many countries. The credit recovery system not only helps debtors recover their credit but also relieves job insecurity caused by foreclosures and collections. However, not everyone benefits from the credit recovery system. Some debt-adjustment applicants experience a mid- term failure. To date, there were many studies that relied on surveys of people who applied for credit recovery, such as individual rehabilitation and bankruptcy. However, debtors who have experienced failure are reluctant to take the survey, making it difficult to do accurate analysis. This study analyzes the causes of credit recovery failures and suggests complementary points that can help regain credit. In particular, people with unstable incomes, such as temporary or unemployed workers, are less likely to succeed in recovering their credit. In addition, many of the dropouts were made early in the repayment period. On this basis, this study suggests that job consulting and credit consulting are helpful. These results can also be used to present complementary policies.Ⅰ. Introductio
Ⅱ. Literature Review
Ⅲ. Objectives and Methodology
Ⅳ. Variables in Analysis
Ⅴ. Statistical Analysis and Results
Ⅵ. ConclusionmasterpublishedYeonsoo CHO
System dynamics approach and causal mapping analysis for the invigoration of renewable energy business
Get PDFThesis(Master) --KDI School:Master of Public Management,2021.The renewable energy business is receiving worldwide attention due to climate change, however the supply status is still insufficient. This study aims to prepare a plan to invigorate the renewable energy business through a system dynamics approach and causal mapping analysis. Through careful review of previous studies and cases, mediate variables (acceptability of residents, resident participation, shared growth) for invigoration of the renewable energy business were discovered. A causal mapping was created through the analysis of the causal relationship between the dependent variables closely related to the mediate variables. And through this, a policy plan for invigoration of the renewable energy business was prepared. The policy plan was derived by applying the Galbraith's Star Model. (Structure: Establish an advanced cooperative system, Strategy: Establish a continuous government support system, Rewards: Develop a systematic profit sharing system, Process: Establish a strategy for each sector for shared growth, People: Strengthen governance among stakeholders). In order for these policy plans to be successful, the residents and the government must cooperate with each other in a horizontal relationship to find solutions to the problems.1. Introduction
2. Literature review
3. Causal Mapping Analysis
4. Conclusionmasterpublishe
Social acceptability of urban air mobility by aircraft category and autonomous phases
Get PDFThesis(Master) -- KDI School: Master of Development Policy, 2021Thanks to technology development, air taxis are attracting attention as an opportunity to create a new industry and a solution to traffic congestion in urban areas. Specifically, unmanned, electronic, and autonomous vehicles (AVs) are highlighted as key to modern urban air mobility (UAM). However, some hesitate to use UAM services due to resistance to new technology. Therefore, this study investigated publics’ and experts’ willingness to use UAM services as divided into four phases: traditional helicopters, electric vertical and take-off landing (eVTOL), remotely piloted aviation systems (RPAS), and a fully autonomous system. Results showed public willingness to use was at average 4.6–4.7 points in phases 1–2 and decreases to 3.7–3.8 points in phases 3–4, when using a seven-point Likert scale. Meanwhile, experts’ willingness to use was at average 4.5 points in phase 1, increasing to 5.2–5.7 points in phases 2–4. The differences are statistically significant when using the ANOVA test. Moreover, the independent t-test provided evidence of a gap between experts and the public in willingness to use UAM. Based on the survey, I constructed the regression models based on each phase. Across-phase influential factors were the willingness to pay over 50,000 KRW and the belief that air taxis could be solution to traffic congestion. At phases 1–2, curiosity about the new transportation mode and preference for taking airplane were significant, but they did not affect phases 3–4 due to resistance. The influential factors identified in phases 3–4 were personality as an early adopter and interest in or understanding of the technology. In addition, females were less likely to use UAM due to hesitation to using autonomous system. Based on the analysis results, I interviewed experts in the fields of UAM policy, aviation, and autonomous vehicles. Generally, experts thought it necessary to offer positive information about UAM, increase opportunities to see/learn about UAM, reduce user costs, demonstrate safety, and so forth.I. INTRODUCTION
II. LITERATURE REVIEW
III. HYPOTHESIS DEVELOPMENT
IV. METHODOLOGY
V. DATA ANALYSIS
VI. DISCUSSION
VII. CONCLUSIONmasterpublishedSun Wook PAR
Public Values Frames in Proactive Problem-Solving Processes in Government
Get PDFHow do public managers apply a public value perspective to figure out service or policy innovation solutions in a setting of creating a culture of proactive problem-solving in the Republic of Korea? Based on narrative research of the 54 public service and policy innovation cases, the study identifies the 33 public values that public managers consider during the problem-solving processes of diagnosing problems, selecting solutions, implementing solutions, and assessing results. The identified public values are classified by the political values frame, the legal values frame, the organizational values frame, the market values frame, and the collaboration values frame. Finally, the article discusses the implications of the findings and proposes a public values categorization model for public managers’ practice, integrating democratic ethos, bureaucratic ethos, and collaboration ethos for proactive problem-solving processes in government
A Study on the effect of marketing using virtual mirror technology on customer satisfaction
Get PDFThesis(Master) -- KDI School: Master of Public Management, 2021This study is to research how high-tech technologies provided by customers in offline and online businesses affect customer behavior in the 4th industrial revolution environment. In the purpose of this study is to study how virtual mirror technology, which is a virtual reality technology, affects customers'' expectation satisfaction and intention to use that rarely examined in previous studies. In this study, a research model was established based on sensory marketing theory. That is, based on the Stimulus, Organism, Response (S-O-R) model, the independent variable was set as the sensory stimulus of virtual reality technology and the emotional response according to the stimulus of the virtual reality technology, and the dependent variable was set as the behavioral response according to the sensory stimulus and emotional response. Specifically, the independent variables were the sensory stimulation and emotional response of virtual reality technology, and the user''s pleasure, perceived product quality, remote reality, interaction, and immersion were set. As the dependent variable, the user''s expected satisfaction and intention to use were set as behavioral responses. Based on this research model, a research hypothesis was established.
In order to verify the research hypothesis established based on the research model, empirical research analysis was conducted. The subjects of the study were random sampling, which is a non-probability sampling method, and the subjects were easily accessible by the researcher and those who had experience in shopping malls were selected. 117 questionnaire results were collected for those who experienced online and offline shopping malls. The collected data were analyzed using IBM SPSS statistics 22.0. As an analysis technique, frequency analysis is performed to organize general characteristic samples, reliability analysis is performed to test the reliability of each variable, and factor analysis is performed to verify the construct validity of each variable, and regression analysis was performed to find out the influence between the variables using the representative values of each variable that secured reliability and validity. Through this, we analyzed how virtual reality technology affects customer behavior.
The analysis results of this study are as follows. First, as a result of analyzing the effect of sensory stimulation and emotional response of virtual reality technology on expected satisfaction, it was found that there was a positive influence in the order of i) immersion, ii) remote reality, and iii) sensory stimulation. Second, as a result of analyzing the effects of sensory stimulation and emotional response of virtual reality technology on intention to use, it was found that there was a positive influence in the order of i) pleasure, ii) immersion, and iii) product quality. Third, as a result of analyzing the effect of virtual reality technology''s expected satisfaction on intention to use, it was found to have a (+) influence. Fourth, the independent variable that has a (+) effect on both the user''s expectation satisfaction and intention to use is the user''s emotional response variable, which is the degree of commitment. In other words, the degree of immersion affects the user''s expected satisfaction and intention to use. Fifth, the independent variable that does not have a positive effect on both user''s expectation satisfaction and intention to use is interaction as a user''s emotional response variable. That is, interaction does not have a positive effect on expectation satisfaction and intention to use.
Considering the results of this analysis, the implications from a business management perspective are as follows. First, when using virtual reality technology, managers should continuously seek ways to increase customer satisfaction by stimulating the senses of buyers and improving the sense of remote reality and immersion. Second, the CEO should devise a way to induce customers'' interest, improve immersion through pleasure, and increase the intention to use the product by improving product quality. Third, empirical analysis showed that interaction did not affect expected satisfaction and intention to use. Virtual reality technology is used as a device to explain products in detail, and subscription inducement or mileage is used to improve access to shopping malls. It needs to be used side by side. The results of this study provides how to foster better relationship with customers by applying advanced technologies. In particular, adoption of technologies will help customers’ decision making processes both via online and offline and enhance satisfaction and loyalty that are critical aspects for Customer Relationship Management (CRM).I. Introduction
II. Literature Review
Ⅲ. Theoretical Background for Customer Satisfaction
IV. Research Model and Hypotheses Development
Ⅴ. Survey design and analysis
VI. ConclusionmasterpublishedJunghee J
A Study on the decision method of investment priorities to improve by the results in the technical diagnosis of Water Supply Network Facilities
Get PDFThesis(Master) --KDI School:Master of Public Management,2021.This research paper aims to come up with a methodology for rational decision of investment priority for facility improvement according to the result of technical diagnosis of water supply network facilities. Of course, this study was also imposingly designed to derive and present major improvements that are needed to make the more rational and efficient use of the current technical diagnosis performance.
For this research, relevant papers or data related to technical diagnosis were collected a nd analyzed, and the needs were identified by conducting in-depth interviews with K-water experts in related work. Based on this, a methodology for resetting key factors and selecting investment priorities by combining AHP and PROMETHEE techniques (MCDM) was presented.
Finally, I think the findings are meaningful in laying the foundation for further research and development in a more improved direction, rather than a methodology for dramatically improving technical diagnosis. The results of this research will be of interest to budget officer and facility manager in K-water and workers of water supply facilities across the country.1. Introduction
2. Methodology of study
3. Literature review
4. Overview of technical diagnosis of the water supply network facilities
5. Key issues and improvement of study
6. In-depth interview with expert group
7. Decision method of investment priorities
8. Proposal of Management Level Evaluation (MLE)
9. Conclusionmasterpublishe
Financial Liberalization and Economic Development in Korea, 1980–2020
No full textSince the early 1980s, Korea’s financial development has been a tale of liberalization and opening. After the 1997 financial crisis, great strides were made in building a market-oriented financial system through sweeping reforms for deregulation and the opening of financial markets. However, the new system failed to steer the country away from a credit card boom and bust in 2003, a liquidity crisis in 2008, and a run on its savings banks in 2011, and has been severely tested again by the ongoing COVID-19 pandemic crisis. Financial liberalization, clearly, has been no panacea.
This study analyzes the deepening of and structural changes in Korea’s financial system since the early 1980s and presents the empirical results of the effects of financial development on economic growth, stability, and the distribution of income. It finds that, contrary to conventional wisdom, financial liberalization has contributed little to fostering the growth and stability of the Korean economy and has exacerbated income distribution problems. Are there any merits in financial liberalization? The authors answer this query through empirical examinations of the theories of finance and growth. They point to a clear need to further improve the efficiency, soundness, and stability of Korean financial institutions and markets.Tables and Figures
Acknowledgements
Contributors
Abbreviations
Introduction and Overview of Development
1. Growth and Structural Changes in the Financial System
2. Financial Liberalization and Structural Changes in Financial Institutions and Markets
3. Financial Behavior of Households and Non-financial Firms
4. Financial Liberalization and Transformation of the Banking Industry
5. Opening of Financial Intermediation Industries
6. Effects of Financial Liberalization on the Growth and Efficiency of the Financial Sector
7. Financial Development and the Growth and Stability of the Industrial Sector
8. Assessment of the Empirical Results on the Finance–Industrial Growth Nexus: Why Has the Effect of Financial Deepening Been So Weak or Vanished?
9. Effects of Financial Deepening on Income Distribution
10. Consolidation of Financial Regulatory Authorities: Evolution of Korea’s Financial Regulatory System
11. Role of the Financial Supervisory System in Safeguarding Financial Stability: Effectiveness of Macroprudential Policy
12. Moral Hazard, Regulatory Forbearance, and Corruption in the Financial Regulatory System
13. The 1997 Financial Crisis
14. The Post-1997 Corporate Governance Reform and
15. The 2008 Liquidity Crisis
16. The COVID-19 Pandemic and the Financial Crisis of 2019–2020
17. Summary and Conclusions
References
Inde
Impact of Expansions of the Personal Assistance Service for the Disabled on Unmet Care in South Korea
Get PDFWhile the Korean government allocates approximately 60% of the total budget for the disabled to the Personal Assistance Service, there has been no systematic analysis on the effectiveness of the program. Applying a difference-in-differences methodology to a repeated cross-sectional survey data, we find that eligibility expansions from 2011 to 2015 of the Personal Assistance Service had no significant effect on reducing the unmet needs for personal assistance. Access to the service, however, reduced the amount of care given by family and friends, implying that there may have been a close-to-perfect crowd-out
does it make a difference?
Get PDFThesis(Master) -- KDI School: Master of Public Management, 2021In Indonesia, the anti-corruption program is currently improving in terms of both quality and quantity. However, this anti-corruption campaign has been ineffective in reducing the number of actual corruption cases in Indonesia. This study evaluates one of the programs used to fight corruption, specifically anti-corruption training. Anti-corruption training is intended to develop anti-corruption values in public sector employees. This paper aims to examine the components of anti-corruption training in Indonesia's public sector that influence the tendency to justify corruption. This study examines several components of anti-corruption training, including participant participation, training completion, and delivery methods. This article surveyed an online platform. It was discovered that training participation, repetition, in-person education, and online instruction had a significant effect on the tendency to justify corruption. However, the delivery mode of focus group discussion had no discernible effect on the tendency to justify corruption. The findings of this study have policy and managerial implications for designing an effective anti-corruption program, especially anti-corruption training.1. INTRODUCTION
2. LITERATURE REVIEW
3. METHODOLOGY
4. DATA ANALYSIS
5. CONCLUSION
6. BIBLIOGRAPHYmasterpublishedAndre Sabam P. MUNTH