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Investigating Employee and Customer Perceptions on ICT Utilization: CRM and Policy Implications
Full text linkPurpose: The purpose of this study is to analyze factors affected by the ICT utilization with perspectives of employees (Study 1) and customers (Study 2) that are rarely approached in previous studies. In particular, this study examined how proposed factors on ICT utilization affect employee satisfaction, organization performance, customer satisfaction, and purchasing decision making.
Research design, data and methodology: This study conducted an online survey to measure the effects. Cronbach’s alpha was applied to test reliability and factor analysis was applied to check validity. Multiple regression analysis and ANOVA were applied to test hypotheses. Results: The results of this study found that the effects of self-development and organizational innovation on employee satisfaction were significant for study 1, while the effects of product satisfaction, promotional offers, and customer communication on purchase decision making were significant for study 2. Conclusions:This study provides managerial and policy implications. At the management level, it is necessary to make specific strategies to improve employee and customer satisfaction and organization performance associated with the utilization of ICT. The results of this study suggest that better policy should be prepared by government to foster utilization of ICT infrastructure and to enhance better relationships with employees and customers.2
Job Creation during Korea’s Transition to a Knowledge Economy
Full text linkThis paper analyzes job creation when the Korean economy transitioned to a knowledge economy from the 1990s to the 2010s.
During this period, the ratio of service to manufacturing jobs increased, knowledge intensive industries grew, and job creation became geographically concentrated around Seoul. The changes slowed down in the 2010s, and overall job growth weakened. To analyze the effect of job creation driver industries during this period, the main part of which are knowledge intensive tradable service industries, on local service job creation, I use a modified version of the local labor market of Moretti (2010). I analyze the job changes during 1995-2005 and during 2006- 2016 in 237 Si-Gun-Gu areas in the Census on Establishments datasets.
I find that one manufacturing job creates 0.5 local service jobs and that one tradable service job creates 1.1 jobs within Gu areas of metro cities and 2.3 jobs in Si-Gun areas. The job creation relationship between the tradable and local service sectors was not altered in this period. As more jobs were created in the tradable sector driven by the transition to a knowledge economy, job creation overall remained active, with the opposite also being true
Early-life exposure to earthquakes and its long-term effects on human capital outcomes: The case of Myanmar
No full textThis paper investigates the long-term effects of early-life exposure to natural disasters on a range of health and educational outcomes, utilizing the spatiotemporal variation in two large earthquakes that occurred in Myanmar in the same year as a natural experiment. The results indicate that cohorts exposed to earthquakes have a higher probability of having at least some difficulty with four activities: seeing, hearing, walking, and remembering. We adopt a battery of alternative specifications and arrive at similar results. Our further results show that earthquakes adversely impact the long-run educational attainment of individuals, exacerbating the pre-existing gender gap in schooling. The findings of this paper provide additional evidence of the importance of timely disaster management as one straightforward way to address the early-life roots of unequal opportunities.1
is it a 'debt trap'? analyzing the belt and road initiative (BRI) in Sri Lanka
Full text linkThesis(Master) -- KDI School: Master of Public Policy, 2022The ‘Belt & Road Initiative (BRI)’ is the 21st century grand strategy of China which envisages the construction of massive industrial corridors and connectivity networks across land and sea. Expanding from China to Europe via South East, South and Central Asia, this policy initiative has brought forth significant transformations to the political, economic and strategic aspects of the global power order, re-emerging China as a revisionist power and re-surging the centuries old Asian order. In response, there has been a growing interest in the existing literature to analyze the context of BRI through diverse concepts and frameworks.
The debt trap which implies the ‘debt to equity’ transfers is one such debatable concept which has been used by the growing body of literature to interpret the context of the BRI. The Indian Ocean island nation, Sri Lanka has been widely narrated in the literature and policy circles as a victim of Chinese debt trap.
In this backdrop, the purpose of this research paper is to quantitatively and qualitatively analyze Sri Lanka’s BRI project profile, investments and debt profile in order to identify as to whether the BRI in Sri Lanka resembles a debt trap. This paper also attempts to identify the implications and possible tendencies of the BRI in Sri Lanka, re-examining the question of why do the policy makers in the developing world need to rethink China''s approach.
Traversing on the interpretative and evaluative case study method of qualitative research paradigm, this research paper concludes that BRI in Sri Lanka is a greater economic and development opportunity which has supported the country to fulfill its infrastructure gap in diverse sectors in Sri Lanka. Although the study identifies that several BRI projects as economically non-viable initiatives, based on the statistical evidences, this paper concludes that the debt crisis of the country as a long preceding structural issue of the economy made by Colombo, not an intended trap of China, counter arguing that the China in Sri Lanka as not a debt trap.Chapter 01 - Introduction
Chapter 02 - Literature Review
Chapter 03 - Research Methodology
Chapter 04 - Analysis of BRI Profile in Sri Lanka
Chapter 05 - Case Studies
Chapter 06 - Debt Profile of Sri Lanka
Chapter 07- Interpretation of China-Sri Lanka Contemporary Relations
Chapter 08 - Public Policy Perspective
Chapter 09 - ConclusionmasterpublishedGalagama Sachini DIA
political and economic consideration
Full text linkThesis(Master) -- KDI School: Master of Development Policy, 2022Health closely affects the economic and social development of a country. The health insurance system is the driving force behind economic growth by guaranteeing the people’s basic rights (health) and improving labor productivity.
From the perspective that health is related to a country's economic growth, the
purpose of this study is to analyze and draw implications through the case of Korea, where a health insurance system was established within 12 years, the fastest in the world, and industrialization took place within 19 years. For this purpose, using concept of the narrow corridor (Acemoglu & Robinson, 2019), this paper first analyzes how economic and social development impact to country and society’s walking on the equilibrium path. Secondly, in terms of economic development, health is analyzed as an important factor in improving labor productivity in the industrialization strategy (export-led industrialization policy) of the 1970s when health insurance was implemented. Furthermore, we examine the process of the health insurance system as having a backward effect on development of the healthcare industry. Lastly, the economic and social development of a country examines through its connection with the health insurance system by way of the formation of stable industrial relations and strong income redistribution effects in the case of the Factory Saemaul-Movement. Through these approaches, this paper attempts to examine the main socio-economic issues facing the health insurance system in an era of an aging society and digital transformation and consider its social implications.Chapter 1 Introduction
Chapter 2 Literature Review
Chapter 3 Main Results
Chapter 4 Future Challenges
Chapter 5 ConclusionsmasterpublishedJeehee YU
Linking justice and employee performance in public organizations
No full text1 Introduction to the Research Handbook on Motivation in Public
Administration 1 Edmund C. Stazyk and Randall S. Davis
PART I THEORY AND FOUNDATIONS
2 The political economy of bureaucratic motivation / 10 / Yongjin Ahn and William Resh
3 Behavioral public administration and employee motivation / 27 / Carina Schott
4 The ins and outs of motivational crowding / 39 / Trent Engbers
5 Self-determination theory and public employee motivation research / 57 / Justin M. Stritch, Ulrich Thy Jensen and Michelle Allgood
6 Goals as a driver of public sector motivation /71/ Edmund C. Stazyk and Jisang Kim
7 What do we know yet about public service motivation in Latin America? A review of the evolution of empirical research /89/ Pablo Sanabria-Pulido and Cristian Pliscoff
8 Experiments and qualitative methods: towards a methodological framework /105/ Kai Xiang Kwa
PART II MOTIVATION AS A DRIVER OF SECTOR DECISIONS
9 Employee motivation across job sectors / 122 / Jaclyn Piatak
10 Monetary and non-monetary compensation in for-profit, nonprofit, and public organizations: comparison and competition / 137 / Laura Langbein and Fei W. Roberts
11 Unionization and the motivational context in public management / 154 / Randall S. Davis and Warefta Rahman
12 Public pensions and employment in the public sector / 168 / Gang Chen and Hyewon Kang
13 Unreserved fund balance management practices in US counties / 183 / John A. Hamman, LaShonda M. Stewart, Brian C. Chapman and Jeremy N. Phillips
PART III FACTORS AFFECTING RECRUITMENT, SELECTION, AND RETENTION
14 Responsibility toward others is vital in public and non-profit organizations: can we recruit, hire, and cultivate it? / 201 / Neil M. Boyd and Branda Nowell
15 Merit system integrity and public service motivation in the US federal civil service: evidence on the importance of merit principles / 219 / Gene A. Brewer, J. Edward Kellough, and Hal G. Rainey
16 Job design and motivation: crafting the work of the public sector / 234 / Alexander C. Henderson and Jessica E. Sowa
17 Job design and public employee work motivation: towards an institutional reading / 249 / David Giauque and Rafaël Weissbrodt
18 For the children? Teachers’ motivation and systems for recruitment, retention, and evaluation / 264 / Stephen B. Holt
19 Public service motivation education and government career preferences: a teaching agenda / 284 / Leonard Bright
PART IV MOTIVATION AND EMPLOYEE BEHAVIOR
20 Linking justice and employee performance in public organizations / 293 / Ellen V. Rubin and Minsung Michael Kang
21 Ethics, prosocial and public service motivation: disentangling their relationship and identifying the implications for the public and nonprofit sectors / 307 / Jessica Breaugh and Guillem Ripoll
22 Organizational identity orientation: a public sector research agenda / 321 / Julie Langer and Mary K. Feeney
23 Change-oriented organizational citizenship behavior in public organizations: appropriateness, opportunity, risk, and public service motivation / 336 / Jesse W. Campbell
24 Stressed versus motivated public employees: a systematic review of the motivation and stress literatures through a contextualized job demands-resources model / 354 / Rick T. Borst
25 Worked to a crisp: ‘realistic’ and ‘symbolic’ stressor effects on burnout / 376 / Adam C. Green
26 What happened to you? Understanding trauma and motivation in the public service workplace / 386 / Heather Getha-Taylor and Morgan D. Farnworth
PART V CONCLUSION
27 Conclusions: where does motivation research in public administration go from here? / 401 / Randall S. Davis and Edmund C. Stazyk
IndexTRU
The Impact of Digital Credit in Developing Economies: A Review of Recent Evidence
No full textIn recent years, a new generation of “digital credit” products have transformed the consumer lending landscape in many low- and middle-income countries. Offering short- term, high-interest loans via mobile phones or other digital platforms, these products have become wildly popular. This article reviews the small but emerging evidence on the welfare impacts of digital credit. These studies document very high rates of takeup – well in excess of traditional microcredit – despite the fact that customers often do not understand the terms of their loans. Overall, there is little evidence that access to credit has consistent positive impacts on borrower welfare, though two impact evaluations document positive effects on resilience and subjective well-being, respectively. No study finds statistically significant negative impacts of digital credit
Factors for the Decline of the Self-employed in Korea: A Search and Matching Model Approach
Full text linkThis paper studies potentially relevant factors affecting changes in the number of self-employed in Korea during the period of 1986-2018. The number of self-employed had increased steadily until 2002 but started to decrease around that time and had continued to decline. The increasing trend in the number of self-employed during 1986-2001 is mostly explained by demographic changes, whereas the declining trend during 2002-2018 cannot be explained by demographic factors. In this study, I consider four institutional factors that potentially affect the decrease in the number of self-employed after 2002: i) a decrease in the job-separation rate of wage workers, ii) an increase in the income tax rate applied to the self-employed, iii) an increase in minimum wages, iv) an expansion of unemployment insurance benefits. Using a search and matching model with the self-employed, I quantify the effects of these four factors on the decrease in the number of self-employed during 2002-2018. Quantitative results show that the impact of the increase in the minimum wage is relatively large, whereas the effects of the other three factors are limited. The increase in the minimum wage accounts for approximately 17.5% (0.169 million) of the decrease in the number of self-employed during 2002-2018 (0.964 million)
The importance of specification choices when analyzing sectoral productivity gaps
No full textA consistent finding in the development literature is that average non-farm labor productivity is higher than average farm labor productivity. These differences in average productivity are sometimes used to promote policies which advance the non-farm sector. In this article, we analyze the importance of two specification choices when comparing productivity gaps, using detailed household panel data from Malawi. Importantly, we are able to calculate both average revenue products (ARPLs)-similar to most of the sectoral productivity gap literature-as well as marginal revenue products (MRPLs). We show that the choice of productivity measure combined with the choice of production function specification can lead to different sectoral productivity rankings. MRPLs from translog production functions suggest the household farm sector is more productive than the household non-farm sector, while MRPLs from a Cobb-Douglas and ARPLs from both a translog and a Cobb-Douglas find the opposite ranking.1
The Effect of COVID-19 Situational Recognition on Vaccination Intention - Focusing on the Moderating Effect of Generation MZ’s Trust in Government -
No full text코로나바이러스의 확산은 신체적인 문제를 넘어 사회, 경제, 그리고 제도적 차원에서 다양한 문제를유발한다. 이는 코로나바이러스가 사람들 간에 전염되어 문제를 일으키기 때문이며 그에 따라 개인적 노력이나 질병의 치유가 아닌 집단적 노력과 관심이 필요하다고 할 수 있다. 또한 백신의 개발이후로 집단 면역을 형성하기 위하여 백신 접종을 높이는 것이 필요한 상황에서 본 연구는 백신접종에 대한 MZ 세대의 태도에 미치는 상황 인식과 정부 신뢰의 역할을 확인하고자 하였다. 온라인설문을 통해 연구를 수행한 결과 코로나바이러스 상황에 대한 인식 수준이 높을수록 백신 접종 의도가 높아진다는 것을 확인할 수 있었다. 더불어 정부 신뢰의 조절 효과를 확인한 결과 상황 인식수준이 낮은 사람들은 백신 접종 의도가 낮아지지만, 정부 신뢰가 높은 사람은 유의한 감소 효과가나타나지 않았다. 연구 결과에 대한 함의와 한계점 및 향후 연구 방향에 대하여 논하였다.2