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Strategic Portfolio Management for Multi-Sectoral Humanitarian Assistance ( A Case Study of Education, Health, And Livelihoods Programs in Kachin State ) ( Naw Ring Seng, 2025)
No full textThis study examines Strategic Portfolio Management (SPM) as a guiding framework for managing multi-sectoral humanitarian programs in conflict-affected contexts, with a focus on Kachin State, Myanmar. The study investigates how SPM facilitates the effective adaptation and coordination of financial, human, and material resources across education, health, and livelihood sectors. Drawing on an extensive literature review, a tailored conceptual framework, and qualitative data from Key Informant Interviews and Focus Group Discussions, the research highlights both the potential and challenges of applying SPM in humanitarian settings. The findings suggest that while SPM improves strategic alignment, integration, and adaptability in theory, implementation is constrained by donor restrictions, siloed funding, and limited stakeholder participation. Field realities often diverge from strategic designs due to short-term funding and weak coordination mechanisms. The thesis concludes that SPM remains a promising but underutilized strategy in humanitarian programming. To optimize its impact, the study recommends longer-term funding, stronger local integration, inclusive decision-making, and adaptive learning systems. These insights offer practical implications for humanitarian actors aiming to deliver more coherent, responsive, and sustainable aid
The Effect of Human Resource Management Practices on Perceived Organizational Support and Turnover Intention towards Tori Travel Company Limited (Hsu Myat Noe, 2025)
Get PDFThe objectives of the study are to analyze the effect of human resource management practices on perceived organizational support and to analyze the mediating effect of felt obligation on the relationship between perceived organizational support and turnover intention towards Tori Travel Company Limited. Both primary and secondary data are utilized. From a known population of 132 employees, a sample size of 99 is determined using the Raosoft sample size calculator at a 95% confidence level. A simple random sampling method is applied, and data are collected through an online survey with structured questionnaire using a five-point Likert scale in April 2025. Secondary data are obtained from company documents, academic sources, and related online materials. Descriptive statistics and liner regression analysis are used to analyze the data. Based on the multiple regression analysis, the study finds that among HRM practices, career development opportunities, leader-member exchange, and work/family support have significant and positive effect on perceived organizational support. Perceived organizational support has a significant negative effect on turnover intention. Additionally, the Sobel test confirmed that felt obligation mediates the relationship between perceived organizational support and turnover intention. Tori Travel Company Limited should continue to focus on developmental support and leadership engagement to promote retention through increased felt obligation and organizational support
A Study on Factors Influencing and Challenges of Using Geographic Information Systems Technology for Rural and Environmental Development Projects in Myanmar (Nyan Linn Htoo, 2025)
Get PDFThis study examines the influencing factors and challenges in utilizing
Geographic Information Systems (GIS) technology for rural and environmental
development projects in Myanmar. The main objectives are to analyze organizational
factors that influence GIS usage among management staff and GIS technicians, and to
identify operational challenges faced by management staff and GIS technicians. A
descriptive analysis approach is used through survey questionnaires from 50
respondents representing UN agencies, INGOs, LNGOs, and CSOs. The findings show
that external factors for organizations such as financial resources, government policy,
community engagement, and interdisciplinary collaboration significantly influence GIS
adoption among management staff. Internal factors for organizations like data quality,
technical infrastructure, and human capital were found critical among GIS technicians.
Major challenges include high setup costs, limited technical skills, poor data
accessibility, and insufficient infrastructure among management staff and GIS
technicians. The study suggests that overcoming these barriers through capacity
building, improved data sharing, and supportive policies can enhance the effectiveness
of GIS-based development projects in Myanmar
A Comparative Study on Administrative Styles in INGOs in Myanmar (A Case Study on SRH Projects Implementation) (Saw Thiha Aye Cho, 2025)
Get PDFThis study examines and compares the administrative styles adopted by selected
International Non-Governmental Organizations (INGOs) implementing Sexual and
Reproductive Health (SRH) projects in Myanmar. The objective is to analyze how
different management approaches—participatory, hierarchical, and decentralized—
influence staff engagement, decision-making, operational efficiency, and project
outcomes. Using a qualitative research method, data were collected through semistructured
interviews and document reviews from five INGOs working at both central
and field levels. Thematic analysis was applied to interpret the data. The scope of the
study focuses on SRH-related INGOs with operations in diverse regions of Myanmar,
reflecting variations in administrative practices. Key limitations include a small sample
size and the reliance on self-reported data, which may limit generalizability. Findings
indicate that participatory and decentralized styles promote greater staff motivation and
adaptability, while hierarchical models provide stronger accountability and control.
Contextual factors such as leadership traits, donor expectations, and organizational
culture significantly shape the choice of administrative style. Based on the findings, the
study suggests enhancing participatory practices, investing in staff capacity
development, and contextualizing administrative approaches to improve project
performance in the INGO sector
A Study on the Role of Trust and Confidence-Building in Myanmar Peace Process Negotiations ( Su Nwe Aung, 2025)
Get PDFThis thesis explores the role of trust and confidence-building (TCB) in
Myanmar’s peace process, with a specific focus on the negotiation and
implementation of the Nationwide Ceasefire Agreement (NCA) between 2010 and
2020. It examines how trust shaped interactions among government institutions, the
Myanmar Armed Forces (MAFs), Ethnic Armed Organizations (EAOs), civil society,
and facilitators. The study aims to assess how trust was built, sustained, or challenged
during the NCA process. Using a qualitative approach, it draws on in-depth interviews
with key stakeholders; negotiators, officials, political leaders, community
representatives, and advisors, complemented by documentary analysis to understand
institutional and relational dynamics. The findings reveal that trust was strengthened
when engagement was inclusive, leadership roles were clearly defined, and
coordination was consistent. Institutional gaps and limited communication often
weakened confidence. Thus, trust and confidence-building is not only central to
achieving political reconciliation, but also directly linked to the broader goals of
national recovery, economic resilience, and investment confidence in Myanmar
The Effect of Ethical Leadership on Employee Performance in Ayeyarwady Bank Public Company Limited (Kyawt Kay Khaing, 2025)
Get PDFThe main objective of this study is the effect of ethical leadership on employee
performance in Ayeyarwady Bank Public Company Limited, commonly referred to as
AYA Bank. The study employed a quantitative research method. Primary and secondary
data are both used in this investigation. In this study, 377 employees are selected with
simple random sampling method and data are collected in a structured questionnaires
survey using a 5-point Likert scale. The findings reveals that all ethical leadership
dimensions are perceived positively, with trust receiving the highest mean score and
fairness the lowest. Correlation analysis showed strong statistically significant
relationships between all ethical leadership behaviors and employee performance
except trust. In regression analysis, fairness, integrity, transparency, moral values, and
people orientation are statistically significant positive effect on employee performance.
Based on the findings, the study recommends enhancing fairness, moral value
integration, and transparency in leadership practices. Training initiatives shall actively
engage with employees frequently reinforcing ethical decision-making and ethical
conduct, while fostering a culture of accountability, fairness, and transparency that
ultimately promotes trust in the workplace
Customer Satisfaction and Loyalty of Trade Financing Loan Services at Ayeyarwaddy Farmer Development Bank (Ni Ni Tun, 2025)
Get PDFThe objectives of this study were to examine the factors influencing customer
satisfaction towards trade financing loan services at A Bank and to analyze the effect
of customer satisfaction on customer loyalty. The influencing factors in this study
included service quality, interest rates and loan terms, documentation, accessibility and
approval process, and customer engagement. Both primary and secondary data were
utilized. Primary data were collected through a simple random sampling method using
questionnaire surveys administered to selected respondents. Based on the findings of
the regression analysis, it can be concluded that there is a statistically significant strong
effect between influencing factors and customer satisfaction. According to the analysis,
customer engagement has the strongest and most significant positive effect on customer
satisfaction. Documentation and service quality were also highly significant factors,
while interest rates and loan terms demonstrated moderate significance. The study
found that customer satisfaction is a significant predictor of customer loyalty in A
Bank’s trade financing loan services. High service quality, competitive interest rates,
simplified documentation, and efficient approval processes were identified as key
drivers of satisfaction. Customers appreciated the responsiveness of staff and the
transparency of loan terms. Based on these findings, it is suggested that A Bank
continue to enhance service delivery and streamline internal procedures. Regular
communication, flexible pricing, and personalized engagement are also recommended
to strengthen customer relationships and promote long-term loyalty
Organizational Culture and Employee Performance at the First Private Bank (San Dar Aye, 2025)
Get PDFThe objective of the study is to examine the outcome of four organizational culture
traits namely, involvement, consistency, adaptability, and mission on employee
performance at First Private Bank (FPB). Both demographic and quantitative research
methods were applied in this study. There are 295 employees who are working at multi
levels of First Private Bank (FPB), collecting surveys from staff at head office. In this
survey, 170 employees from First Private Bank (FPB) were selected by using simple
random sampling methods. Organizational culture observes which contain involvement,
consistency, adaptability, and mission have positive and significant result on employee
performance. Among the cultural dimensions, the involvement culture demonstrated the
most positive result on employee performance, while the consistency mean value was
identified as the least effective. Therefore, this study suggests that First Private Bank
(FPB) should effectively develop involvement, consistency, adaptability, and mission by
sharing value of each culture element among employee to improve employee
performance
The Effect of Credit Management Practices on Loan Performance at UAB Bank (Shwe Sin Oo, 2025)
Get PDFThis study examines the effect of credit management practices, including credit
terms, credit assessment, credit monitoring, and credit risk control, on loan performance
at uab Bank in Myanmar. The objectives were to identify existing credit management
practices and analyze their influence on loan performance. A quantitative research
design was employed using a structured questionnaire based on a five-point Likert
scale. Data were collected from 71 randomly selected employees out of 85 staff
members in uab Bank’s West Yangon Zone, including credit officers and branch
managers. Descriptive statistics, correlation analysis, and multiple linear regression
were used to evaluate the data. Findings indicate that the effective credit management
practices positively influence loan performance. Based on the findings from the second
objectives, it was found that the independent variables of credit terms, credit
assessment, credit risk control, and credit monitoring have a somewhat level of effect
on the dependent variable of loan performance at uab bank. Credit risk control and
credit monitoring emerged as the most significant predictors. The study found that uab
bank’s credit management system is effective but should place greater emphasis on
credit risk control and monitoring to strengthen loan performance and minimize
potential credit losses
Factors Influencing Customer Satisfaction Towards MoMo Microfinance Application (Su Mon Lwin, 2025)
Get PDFThis study examines the factors influencing on customer satisfaction in Momo
Microfinance, focusing on five key influencing factors: perceived usefulness, perceived
ease of use, trust, accessibility, and affordability. A quantitative research design was
adopted, and data were collected through structured questionnaires from 392 customers
who had experience using Momo’s application services. The multiple regression
analysis showed that affordability was the most influential factor, followed by trust and
perceived ease of use as strong predictors of customer satisfaction. The main findings
showed that customers highly valued the platform’s low costs and transparent pricing,
demonstrating that affordability is a primary driver of satisfaction. Trust in the security
and reliability of the app, along with its user-friendly design, also contributed
significantly to positive user experiences. Based on these findings, the study suggests
that Momo Microfinance should continue to maintain its strengths in affordability, trust,
and accessibility to preserve high levels of customer satisfaction. Further
recommendations include enhancing the app’s usability by simplifying navigation,
providing clearer instructions, and strengthening multilingual support to serve a wider
demographic. In addition, the institution is encouraged to expand financial education
and outreach initiatives to promote more inclusive and confident engagement with
digital financial services, particularly among underserved user groups