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Agent Service Quality and Customer Satisfaction at GGI Tokio Marine General Insurance Company Limited (Thet Paing Oo, 2025)
Full text linkThis study examines the effect of agent service quality on customer satisfaction
at GGI Tokio Marine General Insurance Company Limited. The study aims to identify
key service quality dimensions and analyze their effects on customer satisfaction. A
quantitative research approach was adopted, collecting data from 385 insured customers
who interacted with active agents between April 2023 and March 2024. A structured
questionnaire based on the SERVQUAL model assessed five service quality
dimensions: responsiveness, reliability, empathy, tangibles, and assurance. The
findings reveal that responsiveness has the most significant effect on customer
satisfaction, followed by reliability, empathy, tangibles, and assurance. The results
emphasize that prompt responses, proactive communication, and personalized
interactions are essential for enhancing customer experience. While tangibles and
assurance contribute positively, their effect is comparatively lower. Based on these
insights, the study recommends that GGI Tokio Marine General Insurance Company
Limited enhance responsiveness through faster communication channels, improve
reliability by ensuring policy transparency and efficient claims processing, and
strengthen empathy by personalizing customer interactions. These findings provide
practical implications for improving agent service quality and customer retention in
Myanmar insurance sector. Future studies could extend the study by examining other
insurance companies and assessing the effect of digital service channels on customer
satisfaction, thereby offering a broader industry industry
Job Characteristics, Employee Job Satisfaction, and Employee Performance at Aung Myint Moh Min Insurance Co.,Ltd ( Wai Phyo Ko Ko, 2025)
Full text linkThis study aims to investigate how job characteristics impact job satisfaction
and how job satisfaction influences employee performance at the Yangon head office
of Aung Myint Moh Min Insurance Co., Ltd. The study included both primary and
secondary data, with primary data acquired using a structured questionnaire survey of
103 workers. The research identifies employment qualities such as skill variety, job
identity, task relevance, autonomy, and feedback. A multivariate regression study
showed that skill diversity, task relevance, and feedback boost work happiness.
Additionally, the findings indicate that job satisfaction significantly enhances employee
performance. The study suggests that management should regularly communicate with
employees to highlight the importance of their roles in achieving organizational success
and customer satisfaction. To improve feedback mechanisms, management should
conduct periodic feedback sessions, assess employees’ perceptions of the process, and
make necessary improvements based on their input. In terms of skill diversity,
implementing individualized development plans may assist people in identifying and
achieving their professional objectives. Implementing these tactics may boost employee
motivation and happiness, eventually leading to better performance
"Concentration, Distribution, Source Analysis, and Potential Risk Assessment of Polycyclic Aromatic Hydrocarbons in Road Dusts from Mandalay, Myanmar"
Full text link"Polycyclic aromatic hydrocarbons (PAHs) are a group of lipophilic anthropogenic chemicals that are ubiquitously distributed in the environment. PAHs are generated through incomplete combustion of organic matter and automobile exhaust, resulting in high concentrations in road dust samples. In general, PAHs in the environment can be classified into two main groups: petrogenic and pyrogenic. Some PAHs are carcinogens and mutagens. PAHs pollution including the human health risks has been monitored widely in the Asian countries. This study focused on environmental pollutants, such as polycyclic
aromatic hydrocarbons (PAHs) in Mandalay, the economic center of Upper Myanmar. Samples (RD-1 to RD-9) were collected from nine different sites in Mandalay. The concentration of PAHs in road dusts was detected by using gas chromatography mass spectrometry (GC-MS). The results showed that high concentrations of PAHs were detected in road dust. The highest concentration of PAHs was found in 1200.67 ng/g dry wt. in RD 5 followed by the second highest concentration, 814.88 ng/g dry wt. in RD 1 and the third highest concentration, 707.37 ng/g dry wt. in RD 3. PAHs such as Fluoranthene,
pyrene, chrysene, phenanthrene, and coronene are predominant in road dust from Mandalay. PAH diagnostic ratios suggested that fossil-fuel vehicular exhausts and biomass combustion are major PAH sources in road dust in Mandalay.
"Knowledge, Attitudes and Practices of Alcohol Consumption and Smoking among Students in Naypyitaw State Academy"
Full text link"Alcohol, cigarette and vape consumption is one of the most important issues for future health and social impact. The main objective of the study is to identify the knowledge, attitude and practices of alcohol and smoking among students of Naypyitaw State Academy. It is aim to analyze the relationship between knowledge and attitudes, and practices of alcohol and smoking among students in Naypyitaw State Academy. This study uses the descriptive and correlation analysis. The primary data is collected by simple random sampling method and the sample size covers 262 students from different disciplines of Naypyitaw State Academy. The study uses the self-administered questionnaires with five-point Likert scales. This study found that most of the students of Naypyitaw State Academy have better knowledge about the negative effects of alcohol consumption and smoking which is proved by its mean score of 3.85. The overall mean score for an analysis of respondents’ attitudes toward alcohol and smoking is 3.76, which can be interpreted that most of the students have moderately high level of attitudes toward preventing the use of alcohol and smoking. As a practice, about 70% to 80% of the students do not use at all and only 20% to 30% of the students have practices to use alcohol, vape, and cigarette. Among them, most of the students have consumed alcohol and the second largest shares of respondents are the vape users. This study found out that there is a negative relationship between knowledge, attitudes and practices of alcohol, cigarette and vape which can be concluded that the better knowledge on the harmful effects of drug usage, the more excellent the attitude toward preventing the use of cigarettes, vaping and alcohol, and the less consumption of it.
မှာတော်ပုံဝေ္ထုရှည်မှ ဇာေ်တဆာင် ခင်အုံ၏စရိုက်
No full textဤစာတမ်ဵသည် ြမန်မာစာေပနယ်ပယ်ရှိ သခင်ကိုယ်ေတာ်မှိုင်ဵ၏ မှာေတာ်ပုဳဝတ္ထုရှည်မှ ဇာတ်ေဆာင် ခင်အုဳ၏စရိုက်ကို ေလဴလာထာဵြခင်ဵြဖစ်ပါသည်။ (၂၀၁၀)ခုနှစ်၊ ရာြပညဴ် စာအုပ်တိုက်မှ ထုတ်ေဝေသာ သခင်ကိုယ်ေတာ်မှိုင်ဵ၏ မှာေတာ်ပုဳဝတ္ထုရှည်နှငဴ် စစ်ကိုင်ဵြပန်မှာ ေတာ်ပုဳကို အေလဴလာခဳအြဖစ် ထာဵရှိပါသည်၊၊ ရည်ရွယ်ချက်မှာ အဓိကဇာတ်ေဆာင် ခင်အုဳ၏စရိုက်ကို ေဖာ်ထုတ်တင်ြပလိုြခင်ဵ ြဖစ်ပါသည်၊၊ ဇာတ်ေဆာင် ခင်အုဳ၏စရိုက်သည် ဝတ္ထု၏ဦဵတည်ချက်ကို ပဳဴပိုဵေပဵနိုင်ပါသလာဵ ဟူေသာ သုေတသန ေမဵခွန်ဵကိုေတွ့ရပါသည်။ ဇာတ်ေဆာင်ခင်အုဳ၏စရိုက်သည် ဝတ္ထု၏ဦဵတည်ချက်ကို ပဳဴပိုဵေပဵနိုင်ြခင်ဵရှိ၊ မရှိဟူေသာ အချက်သည် သုေတသနြပဿနာြဖစ်သည်။ သုေတသန အမျိုဵအစာဵမှာ အေြခခဳ သုေတသနအမျိုဵအစာဵ ြဖစ်ပါသည်။ ရှင်ဵလင်ဵေဖာ်ြပမှု သုေတသန အမျိုဵ အစာဵြဖစ်၍ ရှင်ဵလင်ဵေဖာ်ြပမှု သုေတသနဒီဇိုင်ဵကို အသုဳဵြပုထာဵပါသည်။ ပညာရပ်ဆိုင်ရာနည်ဵနာ အြဖစ် ပညာရှင်အသီဵသီဵ၏ ဇာတ်ေဆာင်စရိုက် သေဘာတရာဵနည်ဵနာမျာဵြဖငဴ် ချဉ်ဵကပ်ေလဴလာ ထာဵပါသည်။ ဝတ္ထုရှည်မှ ဇာတ်ေဆာင်စရိုက် ေလဴလာလိုသူမျာဵအတွက် အေထာက်အကူြပုနိုင် လိမဴ်မည်ဟု ယုဳကကည်မိပါသည်
A Study on Households' Perception on Nutrition Environment in Naypyitaw (Case Study on Pobbathiri Township) ( Htet Aung, 2025)
Full text linkThis study explores the perception of households regarding the nutrition
environment in Pobbathiri Township, Naypyitaw. In recent years, unhealthy eating
habits have increased due to limited awareness, low food diversity, and economic
challenges. The objective of the study is to assess how community, consumer, home,
and psychosocial nutrition environments influence household food choices. As part of
the study's quantitative, descriptive research technique, 272 randomly selected residences
from five wards in Pobbathiri Township are surveyed in March 2025. The results show that
most respondents have basic knowledge about nutrition but lack deeper understanding
of food environments. Healthy foods such as fruits, vegetables, and dairy products are
seen as expensive or less available. Many eating behaviors are shaped by family
habits, media, and affordability. The study highlights the need for public education,
better access to nutritious food, and government action to promote healthy diets and
support sustainable food systems in households of Myanmar
A Study on the Effectiveness of Training Programs for Enhancing Myanmar's Aviation Industry (Case Study: Civil Aviation Training Institute) (Kaung Myat Soe, 2025)
Full text linkThis study investigates the effectiveness of training programs offered by the Civil Aviation Training Institute (CATI) in strengthening Myanmar’s aviation sector. Recognizing the aviation industry's role in economic development and regional connectivity, the research examines trainee assessments of CATI’s training programs and their impact on professional growth and job performance. The aviation industry plays a vital role in supporting economic development, international trade, and connectivity across regions. The objective is to examine the assessment of trainee of training programs for enhancing Myanmar's aviation industry. The descriptive analysis methods were used, incorporating both quantitative survey data from 200 respondents and qualitative insights from interviews with senior aviation officials. This study applies a random sampling method. Key areas of analysis included course relevance, instructional quality, practical application, and career advancement. Results reveal that trainees generally perceive the programs as well-structured, relevant, and aligned with current industry needs. This study finds that trainees generally view CATI’s training programs as relevant, effectively delivered, and valuable for their career development
A Study on Challenges and Opportunities of Myanmar Immigrant Workers in Japan’s Adult Care Service Sector (Khin MOe Moe Win, 2025)
Full text linkThis study examines the challenges and opportunities encountered by Myanmar
immigrant workers employed in Japan’s adult care service sector. The primary
objective of this research is to explore the lived experiences, workplace integration, and
professional contributions of Myanmar care workers in Japan, with the aim of
identifying both systemic challenges and potential areas for policy and institutional
improvement. Employing a mixed-methods approach, the study collected primary data
through structured surveys administered to Myanmar caregivers working in a range of
institutional and home-based care environments across Japan. Descriptive statistical
analysis and cross-tabulation techniques were utilized to assess factors influencing job
satisfaction, well-being, language adaptation, and social integration. The findings
reveal that language barriers, cultural adaptation difficulties, and labor conditions such
as long working hours and limited social mobility remain persistent challenges.
However, the study also highlights several opportunities: Myanmar workers play a
crucial role in filling urgent labor shortages, contribute to cultural diversity in care
practices, and demonstrate resilience through peer networks and skill development
initiatives. The study concludes with policy recommendations to enhance support
systems, such as the provision of targeted language and cultural training, improved
labor protections, and pathways to long-term residency and career advancement
A Study on the Obstacles of MSMEs in Digital Transformation Process in Myanmar (A Case Study of Chanmyathazi Township, Mandalay) (Myat Si Thu, 2025)
Full text linkDigital transformation through e-commerce, cloud computing, and digital
finance is essential for MSMEs to enhance efficiency, competitiveness, and
sustainability. However, many MSMEs still face significant barriers to adoption despite
their key role in local economies. This study examines these obstacles through a
quantitative survey of 298 MSMEs in the service sector. Results reveal that financial
constraints, particularly the high cost of digital tools and limited access to credit, are
the most critical challenges. Technological issues, including unreliable electricity, poor
internet connectivity, and a lack of IT support, further hinder progress. Socio-cultural
factors, such as low digital literacy, fear of cyber fraud, and a preference for cash-based
transactions, also significantly impact adoption. Only 20–30% of businesses actively
use advanced digital tools. The findings indicate that digital transformation in Myanmar
is not just a technical matter but a broader socio-economic issue that requires inclusive,
practical, and locally tailored solutions to promote meaningful participation in the
digital economy
A Study on Myanmar's Small and Medium Enterprises ( SME) ( Myo Min Htun, 2025)
Full text linkThis study evaluates how government policies have influenced the growth and sustainability of small and medium enterprises (SMEs) in Myanmar. Relying entirely on secondary data, the research analyzes official policy frameworks, financial support mechanisms, tax incentives, and institutional initiatives aimed at SME development. Despite several policy reforms, including the SME Development Law (2015), the Myanmar Sustainable Development Plan (2018–2030), and various financial aid schemes, implementation remains uneven and often limited in reach. Findings show that while registration rates and formalization have slightly improved, SMEs –especially in rural areas – continue to face major challenges. These include low awareness of support programs, limited access to credit, complex regulatory procedures, and poor coordination among implementing institutions. Financial assistance and tax incentives have not effectively reached the majority of SMEs, and informal businesses remain excluded from most support due to eligibility barriers. The study concludes that more inclusive, decentralized, and transparent policy delivery is needed. Strengthening inter-agency coordination, simplifying compliance systems, and expanding outreach beyond urban centers are essential for meaningful progress. Addressing these gaps will better support SME resilience and help build a more inclusive and sustainable business environment in Myanmar