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Leaders, let’s get agile! Observing agile leadership in successful digital transformation projects
No full textInternational audienceDigital transformation is imperative for companies wishing to remain competitive. Undeniably, the integration of digital technologies has proven fundamental for enhancing business performance. Despite this, little is known about how leadership styles influence the outcome of digital transformation processes. To address this gap, this study builds on the practice-based view (PBV) to explore how managers can lead these transformative processes. To answer this research question, we interviewed 19 managers and employees of an Italian company named LEM Industries. The findings show how agile leaders drive successful digital transformation through fast decision loops, continuous participation in digital transformation activities, and evolutionary and revolutionary practices, making the organization leaner and more efficient. Agile leadership deployment made employees feel part of the broader decision-making process. Such a change increased their overall morale, as they began to feel part of the future of the company. Thus, agile leadership is an appropriate approach to engaging organizational members in digital transformation projects
Leveraging ChatGPT and Other Generative Artificial Intelligence (AI)-Based Applications in the Hospitality and Tourism Industry: Practices, Challenges, and Research Agenda
No full textInternational audienceThe hospitality and tourism sector has witnessed phenomenal growth in customer numbers during the post-pandemic times. This growth has been accompanied by the use of technologies in customer interface and backend activities, including the adoption of selfserving technologies (SSTs). This study analyzes the existing practices and challenges, and also establishes a research agenda for the implementation of generative artificial intelligence (such as ChatGPT) and similar tools in the hospitality and tourism industry
The double-edged sword of customer participation on new product development performance: the contingent roles of relational and environmental factors
No full textInternational audienceAlthough customer participation plays an increasingly important role in firm innovation, both its effects on new product develop- ment (NPD) performance in the B2B context and the underlying mechanisms remain unclear in the extant literature. Building on the boundary spanning theory, we investigate the double-edged effects of customer participation on NPD performance by explicat- ing the mediating roles of knowledge sharing and customer – developer conflict. Based on a sample of 167 high-tech firms in China, our findings indicate that customer participation can improve NPD performance through knowledge sharing but decrease NPD performance by exacerbating the conflict between the developer firm and its customer. Furthermore, previous coop- eration experience attenuates the effects of customer participation on knowledge sharing and customer – developer conflict, whereas technological turbulence strengthens the effect of customer parti- cipation on knowledge sharing. Our findings offer important impli- cations for both innovation research and practice
Collaborating for governance experiments on societal challenges: A dispositive process perspective
No full textInternational audienceTackling societal and grand challenges requires the collaboration of multiple organizations and actors on a common issue to innovate, which can take the form of so-called ‘governance’ policies. In the context of collaborative public innovation, governance experiments have become widespread, but are subject to tensions in relation to the articulation between local implementation and wider diffusion and to the articulation of the tight project time with processes of collective action. Drawing on a post-analysis of a major experiment in France to prevent ‘avoidable’ hospitalizations of frail elderly people, this paper proposes to shed a new light on governance experiment as ‘dispositive implementing’, articulating the theoretical notion of the Foucaldian dispositive in organization studies with process studies. Through the analyse of the ‘dispositive implementing’ of a platform that aims to be a single desk to better coordinate elderly care pathways between health and social professionals, the research highlights the variety of elements in the dispositive and that the intensity of the links between them comes from physical aspects, such as co-location, strategic discourse, but cannot be achieved without frequent and close management combining bilateral and collective relations. It also suggests moving away from the dichotomy between design and implementation in experiments towards a more continuous process of concretisation
Being stranded with fossil fuel reserves? Climate policy risk and the pricing of bank loans
No full textInternational audienc
The role of embodiment, experience, and self-image expression in creating continuance intention in the metaverse
No full textInternational audienceDespite the growth of the metaverse, users' perception of their self-image based on the embodied elements remains unexplored. This research explores the metaverse world's relationship between embodiment, experience, expression, and continuance intention. This research deploys an exploratory sequential mixed-method research design to operationalise the study objective. Study 1 performs a qualitative investigation to develop a hypothetical model, and Study 2 employs a 3x3 factorial experimental design with 356 participants to investigate the proposed hypotheses. The results indicate that embodied presence and co-presence can lead to positive continuance intentions. Also, it is crucial to develop self-image expressions in the metaverse space. This research offers multiple insights and advances the theoretical knowledge of cognitive embodiment, flow, cognitive bias, and expectancy confirmation theories. The results can also aid metaverse practitioners in designing an interactive metaverse domain
Guest editorial: From family entrepreneurship to family entrepreneuring
No full textInternational audienceFor several decades, entrepreneurship and family business scholarship developed as separate knowledge domains (Holt et al., 2018; Zahra and Sharma, 2004). Rather recently, the family entrepreneurship field emerged at the intersection of family science, entrepreneurship and family business (Neubaum, 2018; Payne, 2018; Short et al., 2016) and gained increasing traction and legitimacy in both the scholarly and practitioner worlds. However, while there has been increasing interest in combining these distinct academic arenas to investigate entrepreneurial behaviors, identities and projects in the context of business families and family firms (e.g. Aldrich and Cliff, 2003; Anderson et al., 2005), the early stages of creation and emergence of business families and family firms are still underdeveloped areas of inquiry (Alsos et al., 2014)
The power of electronic Word of Mouth in inducing adoption of emerging technologies
No full textInternational audienceThis study examines the influence of electronic Word-of-Mouth (eWOM) on consumer expectations and intentions to adopt emerging technologies, specifically focusing on cryptocurrency payment methods. Employing the Elaboration Likelihood Model (ELM), the research utilizes Partial Least Squares Structural Equation Modeling (PLS-SEM) and Multi-Group Analysis (PLS-MGA) to analyze data from a diverse sample of 505 respondents sourced from MTurk. The findings reveal that the quality, consistency, and volume of eWOM significantly shape consumer expectations. Notably, the two-sidedness of online reviews does not have any substantial impact on both expectations and adoption behaviors toward cryptocurrency payment methods. Furthermore, factors such as the time spent online, and the frequency of online shopping were found to partially moderate the effects of eWOM on adoption behavior. This research contributes pioneering insights into the role of eWOM in influencing consumer attitudes towards cutting-edge technologies, extending existing knowledge beyond traditional consumer decisions to include technological adoption, particularly in digital finance. This offers valuable implications for technology firms and digital marketers aiming to harness eWOM to promote new technological solutions
ARE BOARDS SENSITIVE TO CEO MASCULINITY? THE EFFECT OF CEO FACIAL AND VOCAL MASCULINITY ON CEO DISMISSAL
No full textInternational audienceDrawing on evolutionary psychology theorizing, this paper examines how CEO facial and vocal masculinity-as evolved biases shaping peoples' perceptions of an individual's leadership ability-influence boards' dismissal decisions. Specifically, we theorize that boards are likely to perceive CEO facial and vocal masculinity as costly to the firm, as they signal aggression, dominance, and risk-taking-traits that are only valued in the narrow context of conflict. Based on this reasoning, we argue that CEO facial and vocal masculinity will be positively related to CEO dismissal. Further, we develop contingency arguments which suggest that CEO facial and vocal masculinity will interact with analysts' evaluation of firm performance to jointly influence CEO dismissal. We test and find support for our predictions using a panel dataset of CEOs from S&P1500 firms