HAL - Audencia Group
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Business model pivoting and digital technologies in turbulent environments
No full textInternational audiencePurpose This paper aims to draw on the Dynamic Capabilities View to discuss how small and medium enterprises (SMEs) use digital technologies to develop digital capabilities that will enable them to change their current business model and trajectory, that is, to pivot-within turbulent environments, and subsequently to survive and grow. Design/methodology/approach The authors collected and analysed qualitative data from 26 SMEs in South-East England that have used digital technologies to pivot during the pandemic. The data was collected via in-depth semi-structured interviews. The authors analysed the data by creating first-order concepts, second-order themes, and aggregating dimensions. Findings The findings suggest that (1) digital technologies enable pivoting by facilitating the creation of the following digital capability types: “digital sensing”, “digital seizing” and “digital transforming”; (2) Each of these digital capability types is underpinned by micro-foundations (sub-capabilities) and shaped by the digital culture of the organisation. (3) these capabilities are triggered by the turbulent environment and the existing digital technologies, and are shaped by the digital culture. Originality/value The authors contribute to the literature of digital entrepreneurship as the authors illustrate (1) how the micro-foundations of digital capabilities, as facilitated by digital technologies, assist pivoting; and (2) the process from key activities during pivoting to second-order themes that represent micro-foundations to digital (dynamic) capabilities for pivoting in turbulent environments. The study highlights the importance of digital pivoting for businesses in the UK Southeast that have many aspirations for growth and innovation, whilst striving to address multiple challenges including digital divide and literacy, inflation and cost of living crisis, as well as supply chain issues
Imaginer au-delà du dualisme nature-culture : Une exploration de la justice écologique
No full textInternational audienceIn the face of rising sustainability issues, increasing numbers of organisations are trying to build compromises between their economic purpose and ecological objectives. Organisational studies focus on the analysis of such compromise processes but most studies do not seek to grasp the substantial changes advocated by ecological critiques. Our research is aimed at addressing that gap by clarifying the radical view sustained by ecological imaginary beyond conventional compromise processes. We engage in a qualitative study of biodynamics – an agricultural method based on a radical ecological imaginary – to evaluate its moral underpinnings through Boltanski and Thévenot’s Economies of Worth framework. Our findings help us to grasp the radical moral substance of ecological critique and to extend that framework beyond its dualist assumption. By highlighting antagonisms between meta-conceptions of justice rather than analysing compromises, our research provides insights into the radical organisational changes advocated by ecological critiques
Who is sharing green eWOM? Big data evidence from the travel and tourism industry
No full textInternational audienceAlthough research has investigated the drivers of pro-environmental intentions, little research has adopted big data to understand the socio-demographic profile of customers who share electronic word-of-mouth (i.e., online reviews) about tourism services’ environmental prac-tices (i.e., green eWOM). Our methodology includes a large sample of customers with different demographic characteristics and trip motiva-tions, who shared green eWOM about different product types (496,813 hotel reviews, 129,455 airline reviews, and 22,373 reviews of tourist attractions). This sampling enables us to get an accurate picture of the customer segments who are sharing green eWOM. We used text analytics for data extraction (i.e., environmentally-related semantics), ANOVA tests, and ordinary least squares (OLS) regression for data analysis. Findings reveal that Gen Z Asian male customers traveling for business and staying at hotel chains are more likely to discuss sustainability practices in their reviews. The longitudinal analysis shows a steady increase in green eWOM for hotels and consumers are more often sharing green eWOM for tourist attractions, rather than hotels or airlines. Interestingly, green eWOM is associated with 5-star reviews and country of origin influences green eWOM of various travel and tourism services
Legacy in Family Business: A Systematic Literature Review and Future Research Agenda
No full textInternational audienceThis article maps and integrates research on legacy in family business using a sample of 140 articles. After describing the process of arriving at a corpus of legacy articles, we propose a systematic literature review that summarizes current literature based on five overarching questions: (a) What is legacy? (b) Who sends and receives legacy? (c) Why is legacy sent and accepted/rejected? (d) How is legacy sent and received? and (e) In which contexts? Based on this review, we identify gaps in the literature and suggest theoretical perspectives and research questions to guide future research on legacy in family business.Cet article cartographie et intègre la recherche sur l’héritage dans les entreprises familiales à l’aide d’un échantillon de 140 articles. Après avoir décrit le processus permettant d'arriver à un corpus d'articles sur l'héritage, nous proposons une revue systématique de la littérature qui résume la littérature actuelle sur la base de cinq questions primordiales : (a) Qu'est-ce que l'héritage ? b) Qui envoie et reçoit le legs ? (c) Pourquoi le legs est-il envoyé et accepté/rejeté ? (d) Comment l’héritage est-il envoyé et reçu ? et (e) Dans quels contextes ? Sur la base de cette revue, nous identifions les lacunes de la littérature et suggérons des perspectives théoriques et des questions de recherche pour guider les recherches futures sur l'héritage dans les entreprises familiales
Management de l’ambidextrie en contexte entrepreneurial numérique : le cas des firmes fintechs
No full textInternational audienceWe explore digital entrepreneurship in the banking and financial sector through the concept of organizational ambidexterity (AO), which is defined as the balance between the exploration of new activities and the efficient exploitation of existing activities. We examine how AO can help meet the challenges of viability and sustainability faced by fintech, which are startups that combine the attributes of digital technologies and finance. Based on interviews with founders/managers, our results show the development of a “mixed ambidexterity”, which combines exploration and exploitation activities. Contrary to the dominant scientific discourse, different forms of ambidexterity do not in themselves constitute “pure” or opposed forms. They can be combined using managerial levers to develop “multi-ambidextrous” structures, particularly in dynamic and competitive technological environments. Our research contributes to the entrepreneurship literature by a reflection through the managerial concept of AO. Wepropose an entrepreneurial approach based on entrepreneurs’ capacities to reconcile exploration and exploitation. We therefore extend our understanding of entrepreneur behavior through the concept of AO and address the lack of research on this concept in the entrepreneurship literature. Theoretical and practical implications are proposed for designing ambidextrous entrepreneurial organization
The Free-Riding Issue in Contemporary Organizations: Lessons from the Common Good Perspective
No full textInternational audienceFree riding involves benefiting from common resources or services while avoiding contributing to their production and maintenance. Few studies have adequately investigated the propensity to overestimate the prevalence of free riding. This is a significant omission, as exaggeration of the phenomenon is often used to justify control and coercion systems. To address this gap, we investigate how the common good approach may mitigate the flaws of a system excessively focused on free-riding risk. In this conceptual paper featuring illustrative vignettes, we argue that the common good perspective is realistic and effective in preventing this excessive attention by promoting trust as an unconditional gift and a response to vulnerability. We discuss the common good perspective’s originality over the dominant approaches and propose a set of ethical and managerial recommendations that may be the best protection against this excessive focus and maybe even against free riding itself
Incorporating Topic Membership in Review Rating Prediction from Unstructured Data: A Gradient Boosting Approach.
No full textInternational audienceRating prediction is an essential aspect of business analytics due to the evaluation ability it provides to decision-makers regarding service performance. This study presents a dynamic model incorporating values from topic membership, an outcome variable from Latent Dirichlet Allocation, with sentiment analysis in an Extreme Gradient Boosting (XGBoost) model to assess rating prediction. The results show that, by incorporating features from simple unsupervised machine learning approaches (LDA-based), we can achieve an 86% prediction accuracy on objective rating values. At the same time, a combination of polarity and single-topic membership can yield a higher accuracy when compared with sentiment text detection tasks both at the document and sentence levels. Using Shapley Additive Values, we identify the additive predictability of topic membership values in conjunction with sentiment-based methods; based on a dataset from customer reviews about food delivery services. Incorporating performance features from verbatim text fields, especially in areas such as service quality measurements and customer satisfaction modelling, is a critical task in analytics that focuses on improving rating score predictions and demand forecasting
Artist-led Practices for the Inclusion of Nonhuman Stakeholders
No full textInternational audienceStakeholder theory has become an influential framework for addressing organizational challenges, including those related to sustainability. Yet, the inclusion of nonhuman stakeholders in stakeholder theory is complicated by ontological and epistemological obstacles. To overcome these, we turn to art and posthumanist practice theory and examine artist-led practices by focusing on the projects of two pioneering eco-artists, Helen Mayer Harrison and Newton Harrison. In this way we identify the ontological and epistemological challenges that impede the inclusion of nonhumans into stakeholder theory, showing that artist-led practices allow for the inclusion of nonhuman 1 stakeholders in two ways: (1) by specifying the temporal, spatial, and outcome distinctions that ontologically hinder their inclusion; and (2) by explicating the reframing of knowing and the emotional and imaginative dimensions of knowing that epistemologically enable their inclusion. We expand on the theorizing of nonhuman stakeholder inclusion by understanding the inclusion of nonhumans, first, not as a fixed state that is to be achieved but rather as one that materializes and gains meaning through specific practices of knowing; and, second, not as merely the absence of exclusion but rather as a dynamic interplay, where inclusion and exclusion mutually constitute one another. By advancing stakeholder theory's theorizing and understandings of inclusion and exclusion, we also respond to urgent and contemporary environmental challenges.</div
