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Guest editorial: More supportive or more distractive? Investigating the negative effects of technology at the customer interface
No full textInternational audienceThe continuous development of technology leads to stimuli-dense consumption environments for consumers. Although the literature primarily highlighted the advantages of adopting technologies to support consumers' decision-making process, these systems may also require too much attention and excessive effort to be considered always rewarding. Accordingly, this special issue addresses the interplay between technology-supported consumption experiences and the related distracting mechanisms triggered by this interaction in varied contexts. Specifically, the actual collection of papers in this special issue covers three main themes: (1) conceptualizing a Customer Smartphone Distraction (CSD) organizing framework, (2) drivers (including musical atmosphere, the context of the application, parasocial interaction and anthropomorphisms of virtual agents), and (3) consequences (cognitive, affective and behavioral responses, including sensory overload and discomfort)
La comptabilité multi-capitaux : le modèle LIFTS (limits and foundations towards sustainability accounting model)
No full textInternational audienceComment une entreprise peut-elle contribuer à l'existence d'un espace juste et sûr pour l'humanité ? Pour une entreprise, piloter sa performance sociale et environnementale ne consiste plus uniquement à réduire ses impacts, elle doit également être capable d'évaluer sa contribution à l'aggravation ou à la résolution des problèmes sociaux et environnementaux. À travers les notions de limites planétaires à ne pas dépasser, et de fondations sociales à atteindre, Kate Raworth propose un cadre d'analyse à l'échelle de la planète qui synthétise les connaissances scientifiques existantes et qui définit ce qu'est un espace économique juste et sûr. Ce dernier se situe en-dessous de neuf grandes limites planétaires et au-dessus de douze fondations sociales entre lesquelles il existe des interdépendances. Le modèle LIFTS (Limits and Foundations Towards Sustainability Accounting Model) mobilisé dans cet ouvrage, combine différents apports scientifiques et pratiques pour décliner des budgets d'impacts environnementaux et d'obligations sociales à l'échelle d'une organisation. Il propose une mécanique comptable pour qu'une organisation puisse piloter chacun de ses budgets et mesurer les écarts entre le prévisionnel et le réalisé. Cet ouvrage invite à prendre connaissance des principes de ce modèle et de ses conditions d'application et décrit sa mise en oeuvre dans de nombreuses entreprises. (4e de couverture
How consumer animosity drives anti-consumption: A multi-country examination of social animosity
No full textInternational audienceIn times of uncertainty, the study of consumer animosity and how it affects anti-consumption behavior becomes more important for both academics and practitioners. This study focuses on the social nature of boycotts and contributes to the literature by analyzing the influence of normative components. The paper introduces and empirically validates the concept of social animosity as a moderator of animosity’s negative effect on product judg-ments and boycotts. The cross-country study uses data from six countries to measure animos-ity effects on two target countries: Russia and the U.S. Results confirm that consumers’ so-cial animosity influences how animosity shapes their boycott intentions
Le suicide des personnels hospitaliers : le comprendre et le prévenir
No full textInternational audienc
Entrepreneurial Ecosystem of Startups in Bangladesh: Mechanism of Balanced Coexistence
No full textInternational audiencePurposeThis study has conducted exploratory research to understand who should comprise the members of a resilient supply chain for promoting an entrepreneurial ecosystem of a startup project and to determine the mechanisms for the balanced coexistence of all stakeholders. This is necessary to ensure mutual benefits for all stakeholders, each of whom has multidimensional interests. Additionally, this supply chain must be able to withstand any potential disruption risks.Design/methodology/approachThis research has employed a mixed-design approach. In this context, the study conducted an extensive qualitative and quantitative investigation, including 30 interviews and a survey involving 180 potential stakeholders in this supply network, respectively in the capital city of Bangladesh, Dhaka. The analysis of the interviews utilized principles of matrix thinking, while structural equation modeling (SEM) through LISREL was employed to understand cause-and-effect relationships.FindingsNetwork, platform, and governance—these three independent constructs have the potential to contribute to the dependent construct, a resilient supply chain, aimed at promoting an entrepreneurial ecosystem for startup projects. It has been revealed that the management of such projects depends on the rules and regulations within the ecosystem. An excellent governance mechanism is essential for this purpose. To facilitate coexistence, the establishment of a platform is crucial, where cooperation among all members is mandatory.Practical implicationsFor practitioners, three distinctive but closely interdependent issues are explored and resolved in this philanthropic study. It has unfolded the elements of any startup project with essential settings.Originality/valueThe identification of the structural dynamics of potential stakeholders within the entrepreneurial ecosystem of startups is largely absent in existing literature. Therefore, there is a need to comprehensively investigate the entire network, including their roles, responsibilities, and associations. This study makes a significant and novel contribution to the existing literature. Academics and practitioners alike have ample opportunities to learn from this new aspect of relationships across three distinct areas: the entrepreneurial ecosystem, startup projects, and the development of a resilient supply chain
The role of embodiment and ergonomics in immersive VR tours in creating memorable tourism experiences
No full textInternational audiencePurpose Given the growth of virtual reality (VR)-based tourism experiences in the past five years, this study aims to investigate the impact of VR-based interactions (ergonomics and embodiment) on memorable experiences and revisit intention mediated by cognitive and emotional responses. Design/methodology/approach This study has used an exploratory sequential mixed methodology research design to operationalise this research. Study 1 uses qualitative in-depth interviews to explore the proposed research questions, and Study 2 uses a 3 × 3 factorial experimental research design to test the proposed hypothetical model with 355 samples. Findings The results indicate that embodiment plays a more crucial role than VR ergonomics. Also, the cognitive response in the virtual tour indirectly generates a more memorable experience than the emotional response. Research limitations/implications This research uses the theory of technological mediation as an overarching framework to conceptualise the research. Also, the research has applied the tenets of cognitive embodiment theory, metacognitive theory and other related theories to develop the arguments. Thus, the results of this research will extend the holistic understanding of these theories. Practical implications This research will guide VR tourism developers in understanding the requirements and expectations of tourists. It also serves as a manual to understand how tourists process the VR tour psychologically. Originality/value Very minimal focus was given to understanding the tourists’ interaction with technology in VR tours. The concept of ergonomics and embodiment investigated as an experimental variable is a novel approach in technology-based tourism research
Beyond Unidimensional Trust and User Roles: A Multidimensional Role-Based Approach to Trust
No full textInternational audienceTrust is a multidimensional concept composed of competence, benevolence, and integrity. However, scholars have mainly used unidimensional scales to measure trust. Drawing upon the Trust Transfer Model, this study assessed how different dimensions of digital platform trust, dual-role users (acting as both host and guest), and corporate social responsibility (CSR) influence trust in Peer-to-Peer hosts. A survey with 894 Airbnb users tested the study’s hypotheses. The findings show that platform competence-based trust and CSR strongly influence trust toward hosts, while integrity has a weaker effect, and benevolence is only significant for dual-role users. Host trust mediates the relationship between platform trusting beliefs and customer satisfaction. The study reveals that dual-role users moderate the relationship between benevolence-based trust and trust toward hosts, while CSR’s effect on host trust is stronger for users with single role. The study has implications for Peer-to-Peer organizations and service providers.La confiance est un concept multidimensionnel composé de trois dimensions de compétence, bienveillance et intégrité. Toutefois, les chercheurs ont principalement utilisé des échelles unidimensionnelles pour mesurer la confiance. S'appuyant sur le modèle de transfert de confiance, cette étude étudie la confiance entre pairs selon le statut des utilisateurs (simple acheteur ou ayant un double rôle acheteur et vendeur) et la responsabilité sociale des entreprises (RSE). Les résultats d'une étude menée sur 894 utilisateurs d'AirBnb montrent que la confiance basée sur la compétence de la plateforme et la RSE influencent fortement la confiance envers les hôtes, tandis que l'intégrité a un effet plus faible et que la bienveillance n'est significative que pour les utilisateurs à double rôle. La confiance dans l'hôte est un médiateur de la relation entre la confiance dans la plateforme et la satisfaction. L'effet de la RSE sur la confiance envers les hôtes est plus fort pour les utilisateurs à rôle unique
Artificial intelligence adoption and revenue growth in European SMEs: synergies with IoT and big data analytics
No full textInternational audiencePurpose The conventional notion that adopting Artificial Intelligence (AI) positively affects firm performance is often confronted with various examples of failures. In this context, large-scale empirical evidence of the economic performance implications of adopting AI is poor, especially in the context of Small and Medium Sized Enterprises (SMEs). Drawing upon the Resource-Based View and the Digital Complementary Asset literature, we assessed whether the adoption of AI affects SMEs’ revenue growth. Design/methodology/approach First, we examine the relationship between the adoption of AI and SMEs’ revenue growth. Second, we assess whether AI complements the Internet of Things (IoT) and Big Data Analytics (BDA). We use firm-level data from the European Commission in 2020 on 11,429 European SMEs (Flash Eurobarometer 486). Findings Among the key findings, we found that ceteris paribus, the adoption of AI positively affects SMEs’ revenue growth and, in conjunction with IoT and BDA, appears to be even more beneficial. Originality/value Our results suggest that AI fosters SME growth, especially in combination with IoT and BDA. Thus, SME managers should be aware of the positive impacts of investments in AI and make decisions accordingly. Likewise, policymakers are aware of the positive effects of SMEs’ reliance on AI, so they may design policies and funding schemes to push this digitalization of SMEs further
Impact pathways: "Follow the labour". the labour supply chain and its impact on decent work in product supply chains
No full textInternational audienceTo conceptualise the labour supply chain and its relationship with product supply chains. In doing so, we call for research that follows the flow of labour to advance the field of Operations and Supply Chain Management (OSCM) towards decent work in supply chains.A real-time case study of modern slavery in the wine, apple and poultry supply chains in Southern Brazil with interviews including workers, farmers, and a multitude of stakeholders.By following the flow of labour, we uncover how temporary workers are used to manage product seasonality, and the role of hidden actors such as labour providers and charities. We show that different product supply chains tend to mimic each other and share the same pool of temporary workers to ensure flexibility at low cost, while exploiting workers.For decades the OSCM field has used frameworks that follow the product to improve efficiency and traceability. Yet, labour flows across product supply chains remain untraceable. Our research calls for a dynamic perspective on labour to set the basis for an emerging research agenda on the interplay of product and labour flows in supply chains to advance decent work
Les textes politiques produit par les citoyens (CPPT). Une étude interdisciplinaire des inégalités dans la recherche
No full textInternational audienceAbstract: Advancements in data harvesting and analysing techniques of large datasets have introduced novel challenges for research utilising political text produced by citizens (CPPT). There are numerous disparities in the current research, which populations and how they are studied, data availability, and access privileges. Researchers’ perspectives on these obstacles have seldom been empirically captured. Our study, built on a survey and in-depth interviews with researchers worldwide, provides an evidence-based categorisation of the primary challenges faced. The findings indicate that the most dire issues relate to the social media platform restrictions, differences due to languages employed, and the resource-intensive nature of the research.Résumé : Les progrès des techniques de collecte et d’analyse de grands ensembles de données ont introduit de nouveaux défis pour la recherche utilisant les textes politiques produits par les citoyens (CPPT). Il existe de nombreuses disparités dans la recherche actuelle, par exemple : le type de populations et la manière dont elles sont étudiées, la disponibilité des données et les privilèges d’accès. Le point de vue des chercheurs sur ces obstacles a rarement fait l’objet d’une analyse empirique. Notre étude, fondée sur une enquête et des entretiens approfondis avec des chercheurs du monde entier, fournit une catégorisation factuelle des principaux défis à relever. Les résultats indiquent que les problèmes les plus graves sont liés aux restrictions imposées par les plateformes de médias sociaux, aux différences des langues utilisées et à la nature de la recherches qui nécessite beaucoup de ressources