Central European Public Administration Review (E-Journal)
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Comparison of Organizational Climate in the Regional Unit of the National Institute of Public Health Before and After Reorganization
Full text linkOrganizations have been focused on organizational climate (OC) as one of the influencing factors, which has an impact on organizational outcomes, attaining organizational goals and employee satisfaction. Our research focuses on the regional unit of the National Institute of Public Health in Slovenia and the comparison of the OC before (2013) and after reorganization (2015). We used a modified SiOK (Slovenian Organizational climate) questionnaire to shed light on employees’ perception of OC. OC and reorganization are closely connected on account of the relationship between management and employees; if OC is positive, we can expect less complicated process of reorganization as it can be if it is negative. The research revealed misfired attempt of OC improvement in all dimensions, though we expected ameliorated results in the three worst assessed OC dimensions before reorganization. Further, in the paper several recommendations are suggested to managers facing reorganization
Analiza kakovosti strokovnih usposabljanj na področju digitalizacije poslovanja v izbranem javnem zavodu [Analysis of Professional Training in Business Digitalisation at a Selected Public Institute]
Full text linkKvantitativno analizo kakovosti strokovnih usposabljanj na področju digitalizacije poslovanja v izbranem javnem zavodu smo izvedli s pomočjo merskega instrumenta SERVQUAL, s katerim smo merili udeleženčeva pričakovanja in njihove zaznave kakovosti strokovnih usposabljanj na področju digitalizacije poslovanja, in sicer s pomočjo petih razsežnosti: zunanje podobe, zanesljivosti, odzivnosti, zaupanja in pozornosti. Analiza je pokazala, da se pričakovana kakovost usposabljanja na področju digitalizacije poslovanja v izbranem javnem zavodu statistično značilno razlikuje od dejanske zaznane kakovosti ter da je dejavnik zaznane kakovosti usposabljanj »zanesljivost izvajalca in predavatelja« pozitivno povezan z zadovoljstvom udeležencev teh usposabljanj. Rezultati analize bodo lahko v pomoč upravljalcem človeških virov in managementu v izbranem javnem zavodu in v drugih organizacijah, kakor tudi raziskovalcem, saj lahko ti na osnovi ugotovitev te raziskave ter dodatno zbranih podatkov izpeljejo dodatne analize.A quantitative analysis was performed about the quality of professional training in business digitalisation at a selected public institute with the SERVQUAL measurement instrument that measured the expectations of the participants and perception of quality of professional training in business digitalisation by measuring the following five dimensions: tangibles, reliability, responsiveness, assurance and attentiveness. The analysis has shown that the expected quality of training in business digitalisation at the selected public institute statistically significantly differs from the actual perceived quality, and that the factor of perceived quality of training ‘the reliability of the provider and the lecturer’ positively corresponded with the satisfaction of the participants in these trainings. The results of the analysis will be of practical assistance for managers of human resources and the management of the selected public institute, other organisations, as well as researchers, who can carry out additional research on the basis of the findings of this research and additional selected data
Online Corporate Social Responsibility Reporting in the Croatian Banking Sector
Full text linkIn the past few decades, the concept of corporate social responsibility has been at the centre of interest in many areas of economic research, studies using different levels of analysis. This paper analyses corporate social responsibility at the level of organisation within the banking system, where the issue of corporate social responsibility disclosure comes under the spotlight with the emergence of the global economic crisis. The purpose of the study is twofold: to examine whether Croatian banks’ online corporate social responsibility reporting depends upon their market share, and whether it focuses on community related information. Using website content analysis of all twenty-eight banks currently operating in the Croatian banking sector, corporate social responsibility disclosure is categorised in terms of themes (environment, human resources, customers and products, and community involvement). The research findings reveal that the level of Croatian banks’ online CSR disclosure is largely dependent on banks’ market share. On the other hand, results indicate that Croatian banks are mainly reporting on activities related to customers and products, followed by those, which imply community involvement. Human resources and environmental initiatives receive the least amount of attention. The results of the study can be used to more deeply comprehend and understand banks’ corporate social responsibility as a business philosophy that contributes to organisational performance and building trust between market participants
The Influence of the Register of Non-Tax Revenues on the Efficiency of the Non-Tax Revenue System in the Republic of Croatia
Full text linkNon-tax revenues and parafiscal charges in most cases represent a limiting factor for the business sector and are an additional burden for citizens. In accordance with the recommendations of the European Commission and the Croatian national strategic documents, a rationalisation of the system of non-tax revenues is necessary to achieve a further lessening of the burden of economic subjects and citizens and to foster economic growth. The aim of this paper is to analyse the non-tax revenues in the Republic of Croatia, analyse their role, their impact on the effectiveness of the system of non-tax revenues and contribute to its understanding, as it represents an important segment for strengthening the competitiveness of the Croatian economy. The study is based on a systematic analysis of non-tax revenues in Croatia. For the purposes of comparative analysis, the following forms of literature were taken into account: different national strategic documents of the Republic of Croatia, the European Commission reports, available statistical indicators and relevant foreign and domestic scientific and professional literature dealing with the problem of non-tax revenue. The time scope of the analysis is the period from 2008 to 2016 and the results were compared with the data obtained from other sources. Croatia has made limited progress in the area of non-tax revenues as one of the components required for the removal of macroeconomic imbalances in the economy
Interest Representation, Interest Alignment and the Role of Seeking Consensus in the Renewal Process of Hungarian State Management
Full text linkThe interest representation of owners, employee participation and endeavours to achieve consensus can be identified as the operational factor of well-managed publicly owned companies in the renewal process of state management. Higher quality expectations that appear to arise in respect of public services and the higher quality standard expected of public sector employees in the course of the performance of their duties all point in the direction of achieving a well-functioning state. This study focuses on representing the interest of the state as an owner, the changes in the institutional system of interest alignment and the search for consensus, the development that has materialised over the past decades, its alternatives arising from the regulatory environment and the attitudes and motivations of economic actors affected by the trend in the Hungarian economic environment. The analysis highlights the balancing role of the state, which is becoming more prominent
Pomisleki in dileme o normativnem okviru instituta pomilostitve [Scruples and Dilemmas of the Institute of Clemency Regulatory Framework]
Full text linkNormativni okvir instituta pomilostitve izhaja iz Ustave RS, ki je vsebinsko razčlenjena z zakonodajno intervencijo. Podrobno branje in interpretacija Zakona o pomilostitvi nakazujeta na nekatere dileme in pomisleke v smeri nedopustnega oženja izključne izvirne ustavne pristojnosti predsednika republike. Da bi se izognili dvomom, bi bila potrebna dopolnitev Ustave v šesti alineji prvega odstavka 107. člena, npr. z oblikovano določbo, da predsednik republike odloča o pomilostitvah »na način, kakor je to določeno z zakonom«. Zakon o pomilostitvi je mogoče do takrat z zgodovinsko objektivistično interpretacijo razumeti tako, da predsednika republike pravno ne omejuje pri izvajanju njegove izvirne ustavne pristojnosti dajanja pomilostitev.The legal framework institution of clemency stems from the Constitution, which is substantially filled with a legislative intervention. Detailed reading and interpretation of the Pardon Act indicate some dilemmas and doubts about the inadmissible narrowing of the exclusive original constitutional power of the President of the Republic. For the avoidance of doubt, it would require an amendment of the Constitution in the sixth line of the first paragraph of Article 107 with the provision that the President of the Republic decides on the granting of clemency ‘in the manner provided by law.’ It is, therefore, possible to understand the valid Pardon Act through historical objectivist interpretation in such a way that the President of the Republic is not restricted by law in the implementation of his original constitutional powers on the granting of clemency
A Model of Digital Inequality in the Knowledge Society: The Case of Slovenia
Full text linkThe knowledge society defines information technology (IT) as the crucial factor in accessing knowledge today. At the same time, knowledge itself represents the precondition for using technology. This paradox is linked with the concept of digital inequality, which examines the difference between people in society and includes various levels, such as physical access to technology, possession of the skills to use it, social and cultural influences, and relations between and within these levels. Although the phenomenon of digital inequality is at least two decades old, it has an important role even today. The following paper discusses the notion of digital inequality and links it to information technology access and use in the society. Using the results of 1568 questionnaires completed by a representative sample of Slovenian citizens in 2016, it develops a five-level model that indicates the factors influencing the reasons for the inequalities. The results show that the survey misses the top two levels of the model, but indicate that gender differences are diminishing while income differences significantly influence internet availability, digital skills, and IT use. The results suggest changes in policies that countries should implement to achieve digital inclusion for everyone and consequently the highest possible use of IT and the benefits for society that come with it
The Public Participation in the Drafting of Legislation in Hungary
Full text linkThe legitimacy of legislation is crucial for modern democracies. This paper provides a brief but detailed description and legal, quantitative analysis of this process, drawing attention to the most significant Hungarian techniques. According to the main provisions of Act CXXXI of 2010 on public participation in the drafting of legislation, public consultations are to be carried out within the framework of general or direct consultations. The general consultation is mandatory and open for the public, all draft bills, governmental decrees and ministerial decrees drafted by ministries are to be published on the Government’s webpage. The direct consultation is based on strategic partnerships between the relevant ministries and stakeholders, outstanding organisations. In Hungary, it is the responsibility of the minister competent to draft the legislation to open and conduct public consultation and to process the received comments. These mandatory and optional processes strengthen the legitimacy and the acceptance of legislation. As a consequence of this the legal provisions meet with the social requirements, and they can be applied as a best practice for other countries
Vitka organizacija v javnem sektorju
Full text linkJavni sektor v sodobnih družbah pomembno vpliva na vsa področja človekovega organiziranega delovanja, s tem pa tudi na celoten gospodarski, socialni, kulturni in splošni civilizacijski razvoj družbe. Spremembe okolja ter vedno višja pričakovanja strank kot uporabnikov javnih storitev zahtevajo od subjektov javnega sektorja izboljšanje procesov delovanja zaradi zmanjšanja stroškov, krajšanja časa izvajanja storitev ter boljše kakovosti opravljenih storitev. Politične oblasti so predvsem v Veliki Britaniji, Združenih državah Amerike in na Švedskem spodbujale subjekte javnega sektorja, naj za povečanje učinkovitosti uvedejo v svoje delovanje prakse zasebnega sektorja, med drugim tudi koncept vitke proizvodnje, ki ima izhodišče v Toyotinem proizvodnem sistemu. Izkušnje so večinoma zelo pozitivne, saj se je čas trajanja postopkov oziroma izvajanja storitev bistveno skrajšal, povečala se je produktivnost zaposlenih, izboljšalo pa se je tudi zadovoljstvo uporabnikov storitev. Zaradi določenih posebnosti je uvedba vitke organizacije v javni sektor precej zahtevnejša kot v subjektih realnega sektorja
Procurement at Local Government Level – Issues and Controversies
Full text linkLocal government, as administrative units, performs a broad range of services that require to establish relations with outside partners, including those belonging to the private sector. Public procurement, due to the size of the involved financial flows, is government activity especially exposed to inefficiencies, corruption and dishonesty. There is an everlasting discussion on the ideal size and the range of services to be kept ‘in-house’ of local government units (LGUs).Transaction Costs Economics (TCE) represents a theoretical paradigm specially designed to interpret the issue of efficiency in inter-institutional relations. However, even though TCE might be envisaged as a tool for building better systems and institutions, practical experience suggests that efficient organization of complex multi-institutional systems is still a goal to be met. Therefore, public procurement procedures at LGU level are suitable to analyze the transaction costs. In an attempt to determine the main organizational features of the existing scope of institutions/entities involved in delivering services to citizens, we provided an overview of the complexity of inter-organizational relations at LGU level.In this paper, we present results of an empirical research of public procurement procedures from the perspective of LGUs in Croatia. Picking up on questionnaire responses from 200 LGUs that reported having held over 350 cases of providing services through contract agreements with ‘independent’ service providers, we formed an opinion of what could be the consequences of developing more structured public procurement procedures