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Empirical Comparision Banking Service and Dental Service in using Firm Resources to Enhance Customer Loyalty
Get PDFIn the past, Good - Dominant logic said that customer could not evaluate the enterprise resource. But nowadays, according to Service - Dominant logic, the customer can determine the enterprise resource through the process of using service to decide which of the supplier to work. This study investigates the relationship between enterprise resources and service value; and the relationship between service value and customer loyalty by using qualitative research methods and quantitative research methods. Results show a positive and direct impact of supplier resources on service value; similar results to the effects of service value on customer loyalty. Base on that results, this research gives some solutions and recommendations for each kind of services to improve customer loyalty
Integration of the Supply Chain Management and Development of the Marketing System
Get PDFAbstract— This paper aims to develop a deeper understanding of integration between supply chain management and marketing by marketing system in conditions of competition among regions. The place of marketing in the economic system of the region is determined; the emphasis is placed on the study of the region as a product, the evolution of marketing, the identification of the essence of marketing in the system of regional policy. Author's approach to the regions as a kind of competing corporations for resources and consumers is developed. To achieve the goal of the study authors implied theoretical method to provide scientific literary sources analysis, general-scientific method, for instance analysis, synthesis, comparison of received information. On the basis of analysis and systematization of data on the development of the region and existing marketing strategies, a marketing strategy for the region, which consists of eight stages, is designed to increase the region's popularity, that is, to create its positive image and improve the competitiveness of enterprises located in the region. This study provides information that is of particular interest for marketing researchers and practitioners. The set of marketing methods is offered, with the help of which it is possible to assess the rationality of the region's development and provide information for further prediction of socio-economic development of the region. The marketing methods are understood as the set of methods and ways of thinking, allowing on the basis of the analysis of retrospective data, exogenous (external) and endogenous (internal) links of the object, as well as their measurements within the framework of the phenomenon or process under consideration, to derive certain authenticity judgments regarding its future development
Dispute Settlement Method for Lending in Supply Chain Financial Technology in Indonesia
Get PDFAbstract— Recently, in response to the credit crunch and the increased costs of financing, new solutions for supporting the financial management of supply chains, known as supply chain finance (SCF), have been developed. The purpose of this research is to analyze how the dispute raised from the situations faced by people who involved in fintech peer to peer lending can be solved in fairness. The methodology used in this research are statute approach, conceptual approach, and comparison dispute settlement among Australia and Indonesia through law case study. According to the Indonesian Law as it is stated in BW (Civil Code for Indonesia), companies can settle their loan disputes by filing a lawsuit to the district court. This method is less effective because it is time consuming and costly, while it is not worth with the nominal value of the loan which is not that much. This situation leads to a demand of a faster, simpler and low-cost solution that can be accessed online. This method is called as small claim court method. This method is considerably new and basically is a simplified procedure of the existing dispute settlement. A strong note on this method is its weakness when the disputes happen cross-border. This aspect needs to be improved in many ways considering the current method is only applicable when the parties have the same judicial territory. Hopefully, the information technology strongly supports the task of the judiciary in order to enforce law and legal justice through the application of Electronic Court (e-court) which is in line with the principle of simple, fast and low cost of justice. Vice versa, fintech lending dispute resolution requires procedural law that can compensate for the technology that is developing rapidly. The information technology management referred to information management policies, institutional information management institutional arrangements, and electronic system structuring at the Supreme Court
Literature Review of Areas of Application of Supply Chain Management in Construction Industry
Get PDFConstruction projects are becoming increasingly complex and the conventional methods of managing them have plateaued over the years. The complexity could be traced to the complexity of designs, which requires inputs from different suppliers/contractors. This has led to fragmentation where suppliers/ contractors specialize in a given project and are contracted to deliver only on their area of expertise. The aim of this paper is to produce evidence of the areas of application of supply chain management (SCM) in the construction industry. The aim was achieved by a thorough literature review of works done in the area. The results showed that all the selected research on the SCM falls within eight major areas. They are procurement, logistics, models application, information, performance evaluation, customer relationship, environmental management and sustainability. Other subfields can be derived from the areas
Effects of Psychological Factors and Academic Suppliers on Indonesian Students’ Academic Records and Career
Get PDFStudents’ academic records are an important part of students learning life. Academic records provide awareness to the observer about a student’s performance and forethought about the student’s future planning. Hence, insight against the factors that impact on academic records is very necessary. Although, there is a list of factors involved in the matter, however, psychological factors such as educational organization and teaching method play an essential role to build a better or junk academic record by a student. The current study has depicted the role of both the educational organization and teaching method, how these two can help an Indonesian student to make outstanding and exceptional academic records, which are necessary for the students to build a strong academic career. According to this study, a strong academic career is only possible when there are consistency and continuity of very good academic records for each class and course passed by a student. Statistical software; Partial Least Square was used for data analysis. Hence, for primary data collection, a survey was accomplished. Data analysis was completed to obtain final results based on the 395 responses received from the respondents of this study. Besides, our study provides a significant evidence for the fact that academic suppliers like family, student suppliers, and faculty suppliers are positively impacting on academic career of the students.
Motivation, Leadership, Supply Chain Management toward Employee Green Behavior with Organizational Culture as a Mediator Variable
Get PDFThis study aims to determine the effect of motivation, leadership and supply chain (information flow) management on employee green behavior through organizational culture as a mediator variable on the employees of PT. X in East Java. This research is a quantitative research type with a sample of 86 employees. By using Smart PLS as an analytical tool to examine the relationship between variables and mediation of organizational culture variable. The correlation of motivation and leadership to employee green behavior variables showed that motivation and leadership had a significant positive effect on employee green behavior, motivation had a significant positive effect on employee green behavior through organizational culture as a mediator variable, and organizational culture had a significant effect on green employee behavior at PT. X
Agriculture Export Supply Chain Management in Belgorod Region
Get PDFAbstract- The export potential of a country determines the development of its economy, profit-making organizations, and a high level of competitiveness in the world markets of goods. Supply chain management can be utilized in export system to improve the efficiency and make it easy for the receiver and sender. So, in this paper impact of the supply chain management in agricultural potential for export investigated. In addition, a high share of exports characterizes the internal supply of goods, the ability to produce it at lower costs than competitors. The strategic direction in this direction is the export of food. As you know, Russia has reached the indicators of the Food Security Doctrine, and now it is possible to export agricultural products. One of the developed agricultural regions of Russia is Belgorod region. As part of the development of the Federal project “Export of agricultural products”, it is necessary to assess at the regional level the capabilities of the Russian regions in terms of developing the export component and ensuring the implementation of the relevant indicators. In order to achieve these goals, we need a rational mechanism for allocating budget funds to support those regions that have prospects for increasing the production of export-oriented products, but for objective reasons, this mechanism is not available yet. The absence of an organizational and economic mechanism for state support of agricultural exports is not an incentive for further development of production and processing of agricultural products. This also does not contribute to the growth of Russia’s export potential. In our opinion, it is advisable to determine the possible components of such a mechanism, taking into account the characteristics of each region, for further generalization and optimization. Taking into account the export potential of the region and the prospects for its improvement, it will be effective to use various tools: the development of long-term comprehensive programs for the development of export-oriented industries, stimulating regional taxpayers-exporters, and providing subsidies for the development of the export logistics system
Service Level of Pharmaceutical Supply Chain Applying Optimal Policy: Case Study in Lima, Perú
Get PDFLow service level is a serious problem for distribution companies in the pharmaceutical sector of Peru, mainly due to the uncertainties in the supply chain, coming from suppliers and customers. An important contributing factor is the inadequate management of inventories, since they do not know in advance the amount and right moment to place the order, thus generating a negative economic impact. Faced with this scenario, the proposal of this study is based on the development of an optimal supply policy for the sector considering two echelons (distributor and retailer), with the aim of increasing the service level and, therefore, the performance of the supply chain. The proposed method was solved analytically, and the solution has been illustrated with data obtained from an enterprise in the pharmaceutical sector using a sensitivity analysis; in turn, it was observed that as the service level increases, a greater total profit of the chain is obtaine
Sales Force Targets and Its Psychological Effect on Job Satisfaction of Supply Chain Employees through Pressure and Stress in Indonesian Automobile Industry
Get PDFObjective of this study is to examine the psychological effect of sales force targets on job satisfaction of supply chain employees. Number of studies available in the literature examining the role of target among various companies, however, the sale force targets was not examined in the automobile industry. Especially, the psychological effect of sale force targets is not examined on job satisfaction. Thus, this study examined the valuable relationship between psychological effect of sale force targets, pressure, stress and job satisfaction. Population of this study is based on the automobile companies of Indonesia. The reason to select automobile companies is that; these companies are facing numerous issues related to the employees and previous studies did not consider the psychological role of sale force targets on employees. A survey was carried out and total 271 questionnaires were returned and used in the data analysis. Results of the study highlighted that psychological effect of sale force targets has significant role in employee job satisfaction of supply chain employees. Psychological effect of sale force targets has increased the pressure on employee and increases the stress which lead to the decrease in job satisfaction. Increase in employee pressure and employee stress finally decreases the job satisfaction
The Impact of Information & communication Technology and Supply Chain Supply chain knowledge management on Lead Time
Get PDFAbstract- The objective of the present study is to examine the impact of supply chain knowledge management and information and communication technology on lead time of the retail sector of Indonesia. Additionally, mediating role of Responsive Supply Chain is examined in the present study as well. For the present study, Data was collected in the form of questionnaire from the customers of retail sector of Indonesia. A total 340 questionnaire were distributed among the manufacturing firms in the Indonesia. The response rate of the current study is turned out to be 67.5 percent. For analysis of the data gathered, the Partial Least Squares (PLS) software was chosen for carrying out statistical analysis of the collected data, followed by the presentation of the outcomes. The results of the study support all of the proposed hypothesis. The current study is important for the policy makers and practitioners of supply chain and retail sector to use the supply chain knowledge management tactics and information and communication technology so the lead time can be improved