Universitas Prima Indonesia: Open Journal Systems
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Analysis Of Nursing Service Quality On Inpatient Satisfaction At Madani General Hospital, Medan
No full textPatient satisfaction is one of the important indicators that must be considered in nursing services. Patient satisfaction is the result of patient assessment of nursing services by comparing what is expected with the reality of nursing services received in a hospital. The purpose of the study was to analyze the quality of nursing services on the satisfaction of inpatients at RSU. Madani Medan. The type of research used in this study is quantitative using an observational approach. The research design used is cross-sectional. The population in this study includes inpatients at RSU. Madani Medan in January 2025 to February 2025 as many as 300 people. The number of samples to be studied according to Slovin was 175 people. Data analysis was carried out using univariate, bivariate and multivariate analysis. The statistical tests used were the chi square test and logistic regression. The results of the chi square test showed a significant relationship between Direct Evidence, Reliability, Responsiveness, Assurance and Empathy of nursing services on inpatient satisfaction at RSU. Madani Medan, where the p-value = 0.000. From the results of the multivariate analysis, the most influential variables in this study were the Assurance variable with an OR value of 66.738, and the Empathy variable with an OR value of 22.142. Conclusion of the study; the majority of patients with respondent characteristics aged 27-38 years, female gender, high school education level, housewife occupation. The quality of nursing services Direct Evidence, Reliability, Responsiveness, Assurance and Empathy can be seen from the attitudes of nurses in providing nursing services carried out for the satisfaction of inpatients at RSU. Madani Medan
Strategy For Developing Fraud Prevention In The Implementation Of National Health Insurance At The Medan Baru Special Eye Hospital
No full textFraud In health, fraud is a form of fraud that includes misuse of assets and falsification ofstatements, which can be carried out by all parties involved in the service. BeBased on the initialsurvey conducted by the researcher, Medan Baru Eye Specialist Hospital has implemented apolicy to prevent fraud, one of the fraud incidents that has occurred is, patients using otherpeople's health insurance cards. The research method used in this study is a Mixed Method,namely a method that combines quantitative and qualitative approaches. The purpose of this studyis to analyze the implementation of prevention policies carried out by Medan Baru Eye SpecialistHospital in implementing health insurance programs. The results of qualitative research show thatthe hospital has built a fraud prevention system in accordance with PERMENKES No. 16 of 2019,and the results of quantitative research show that out of 100 respondents, 6% of patients stillcommit fraud. The conclusion in this study is that the preparation of fraud prevention policies andguidelines has been carried out with the formation of a Director's Decree, the development of afraud prevention culture, such as special socialization related to fraud has not been made., Thedevelopment of health services that are oriented towards quality control and cost control, stillneeds to be improved due to the many potential frauds that can be committed by patients andofficers, A fraud prevention team has been formed at Medan Baru Eye Specialist Hospital, MedanRumah, in accordance with the Director's Decree which regulates the duties of each member. Theimplementation of fraud prevention policies for patients has been successful, as evidenced byquantitative research showing that only 6% of patients still commit fraud. Hospitals are expectedto conduct specific outreach regarding fraud to all staf
Strategi Pemasaran Digital Pada Wisata Halal Di Cheria Halal Holiday Bandung
No full textThis study explores the implementation of digital marketing strategies at Cheria Halal Holiday Bandung, focusing on the rapidly growing halal tourism industry. The research examines how digital marketing strategies are used to enhance customer engagement, expand brand visibility, and support company growth in the halal tourism sector. A qualitative methodology was employed, including interviews, observations, and a literature review. The findings reveal that social media, search engine optimization (SEO), and blogger partnerships play a crucial role in raising brand awareness and attracting potential customers. While digital campaigns have effectively broadened market reach, challenges such as improved market segmentation and adapting to fast-changing digital trends remain. Based on these findings, it is recommended that Cheria Halal Holiday continue to strengthen its digital presence and adjust its marketing strategies to align with future trends in the industr
Inovasi Layanan Pembuatan Surat Keterangan Catatan Kepolisian (SKCK) Berbasis Online Di Kepolisian Polrestabes Palembang
No full textSKCK Online is an innovation carried out by the National Police Headquarters to be implemented in the police environment with the aim of making it easier to provide services to the community. However, based on the data obtained, the public's interest in SKCK Online at Polrestabes Palembang is still very small. This study aims to determine innovation and analyze the factors that hinder the implementation of innovation. This research is a qualitative descriptive study with interview and observation techniques. This research is analyzed by looking at the components of the SOP which include: service requirements, mechanisms, procedures, completion time, service fees, service products, handling complaints and suggestions, infrastructure, implementing competence, number of implementers, service guarantees. The results of the study indicate that there is no conformity between the old service mechanisms and procedures, the competence of the implementers, and the number of implementers. And the inhibiting factors for the implementation of innovation are still influenced by excessive dependence on high performance, available technology, but are constrained by culture or organization, lack of rewards or incentives, inability to face risk and change, limited budget and planning and is influenced by external factors, namely public views. The suggestions given are: make a division of tasks and tasks at the SKCK Service Center so that there is no impression of "side work" due to an unclear division of labor, it is necessary to recruit employees, change the print out display of online registration evidence by giving dates, provide special training to all officers SKCK Online implementers, giving gifts to SKCK Online implementing officers, making special counters for SKCK Online users, working with Dispendukcapil, continuing to socialize SKCK Onlin
Studi Kebutuhan Pengembangan SDM Pengajar Bahasa Mandarin untuk Mendukung Ekonomi Kreatif dan Pariwisata
No full textThis study highlights the misalignment between the competencies of Mandarin language instructors and the demands of the creative economy and tourism sectors in Indonesia. The main objective is to identify the developmental needs of human resources in Mandarin instruction and to formulate a training model relevant to industry requirements. The method used is a library research approach with descriptive-qualitative analysis, utilizing sources such as books, academic journals, and research reports. Data were analyzed using content analysis techniques to examine the required competencies in the field. The findings reveal that the integration of linguistic proficiency, intercultural communication, and technological teaching skills is an urgent need that is currently not well accommodated in existing training programs
Pengaruh Pelatihan dan Beban Kerja terhadap Kinerja Karyawan Pramusapa pada PT Transjakarta
No full textThis study aims to test and analyze the Influence of Training and Workload on the Performance of Pramusapa Employees at PT Transjakarta. To analyze the influence between independent variables and dependent variables. With the independent variables being Training and Workload, while the dependent variable is Employee Performance, using a quantitative approach. Data collection was carried out using random sampling techniques. From a total population of 1,554 Pramusapa, a sample of 85 was taken using the Slovin formula with a margin of error of 10%. Data distribution using a questionnaire via Google Form and data testing was carried out using SmartPLS version 4.1. The results of the R Square value is 0.674, which means that the influence of the independent variable on the dependent variable is 67.4% and the remaining 32.6% is influenced by other variables outside the model studied by the author. The results of this study state that: (1) Training and Workload have an effect on Employee Performance; (2) Training has an effect on Employee Performance; (3) Workload has an effect on Employee Performance
A Comparison Study of the Effects of Romantic Films and Fictional Stories on Romantic Beliefs among Young Adults
No full textThis study aims to explore the role of media, specifically romantic films and fictional stories, in shaping romantic beliefs among early adults. An experimental method was employed with a pre-test and post-test design across two groups. A total of 50 participants (aged 20–30) were divided into two groups: the first group (n=25) watched romantic films, while the second group (n=25) read romantic fiction. Changes in romantic beliefs were measured using a Likert scale ranging from 1 to 7. The results indicated that the average romantic beliefs score of the film group increased from 3.2 to 4.1 (p < 0.01), while the fiction group showed an increase from 3.3 to 3.8 (p < 0.05). Statistical analysis using an independent t-test revealed that the score increase in the film group was significantly greater than in the fiction group (t(58) = 2.89, p < 0.01). These findings suggest that visual narratives in films are more effective at eliciting emotions and reinforcing beliefs about romantic relationships compared to written text. These results also have practical implications that film media can be used as a psychological and educational intervention approach related to romantic relationships in early adulthood
The Influence of Job Satisfaction on Turnover Intention Among Employees in the Construction Sector
No full textThe construction industry is one of the important sectors in developing the country. The tight competition and the heavy construction work rhythm, compared to other sectors, require construction actors to manage company resources effectively. As a sector that contributes significantly to the Gross Domestic Product (GDP), construction companies employ a large number of human resources. They must minimize employee turnover to prevent fluctuations that can hinder ongoing projects. This can be achieved by paying attention to employee welfare, one aspect of which is employee satisfaction at work. This study aims to understand and analyze the influence between job satisfaction and turnover intention in employees in the construction sector. This research design employs a quantitative method and utilizes a purposive sampling technique with a sample size of 121 employees working in the construction field. The job satisfaction measuring instrument has a value (α) = 0.837 with 17 valid items, and the turnover intention measuring instrument has a value (α) = 0.816 with 5 valid items. This study employs a simple linear regression analysis technique, yielding a significant value of 0.000 and a regression equation of Y = 39.304 - 0.428. Based on these results, the hypothesis in this study is accepted, namely that job satisfaction has a negative impact on turnover intention among construction sector employees. Job satisfaction contributes 64% to turnover intention among construction sector employees, with the remaining 36% influenced by other factors not discussed in this study
Percutaneous needle aspiration for liver abscess: Clinical profile and outcome analysis from Adam Malik General Hospital, Medan
No full textUltrasonography (USG)-guided percutaneous needle aspiration (PNA) is an easy-to-perform, minimally invasive, low-risk, and cost-effective procedure for managing liver abscesses. However, only a few studies have described the clinical characteristics of liver abscess patients treated with this technique. This study aimed to evaluate the effectiveness of PNA in patients with liver abscesses treated at Adam Malik General Hospital, Medan. This observational descriptive study included 25 patients with liver abscesses admitted to Adam Malik General Hospital, Medan, in 2023. Participants were selected through total sampling. Variables assessed included demographic characteristics, history of alcohol or toddy consumption, length of hospital stay, number of aspiration sessions, clinical symptoms, ultrasonography findings, and antibiotic use. Data were collected as primary data through direct interviews and clinical observations during hospitalization. A total of 25 liver abscess cases underwent PNA during the study period. Most patients were male (23 patients, 92%) with a mean age of 42 years, and 23 patients (92%) had a history of alcohol consumption. All patients (100%) presented with fever and right upper quadrant pain. The mean hospital stay was 6.96 days. Clinical recovery was achieved in all patients, with 20 (80%) requiring only a single aspiration. In conclusion, USG-guided percutaneous needle aspiration combined with antibiotic therapy is an effective and safe approach for liver abscess management, resulting in shorter hospital stays and high recovery rates
Factors Related To Vaginal Discharge In Female Teenagers At SMAS Pab 6 Helvetia, Deli Serdang District
No full textAccording to the World Health Organization (WHO), every year teenagers experience sexually transmitted diseases (STDs) with symptoms of vaginal discharge increasing by 5%. Even in the United States, the occurrence of vaginal discharge in teenage girls continues to increase from year to year. The existence of this problem requires prevention. While European women in 2013 as many as 739,004,470 people and experienced vaginal discharge by 25%. The problem behind this study is the occurrence of vaginal discharge which is often complained of by teenage girls. Factors suspected of being related to vaginal discharge are personal hygiene, stress, and the use of vaginal cleansers. Purpose: This study aims to determine the factors related to vaginal discharge in teenage girls. Method: This study is an analytical survey study (explanatory research) with a cross-sectional approach. The study was conducted at SMAS PAB 6 HELVETIA. The study population was 32 teenage girls, and all of them were used as samples (total sampling). The data were analyzed using the Chi-Square test at a 95% confidence level ( = 0.05). Results: Based on the results of the study, it was shown that the factors related to vaginal discharge in female adolescents at SMAS PAB 6 HELVETIA were personal hygiene with a fairly strong correlation (p = 0.006); stress with a fairly strong correlation (p = 0.018); use of vaginal cleansers with a fairly strong correlation (p = 0.006). The occurrence of vaginal discharge in adolescent girls is influenced by personal hygiene, stress, and the use of vaginal cleansers. SMAS PAB 6 HELVETIA Medan can provide appropriate education about personal hygiene to female students, prevent stress, and the proper use of vaginal cleansers