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Analisis Kualitas Pelayanan Housekeeping Terhadap Tingkat Kepuasan Tamu di Hotel Shofa Marwah Palembang
Get PDFThe tourism industry in Indonesia, which has great potential and continues to grow, is expected to be able to support the national economy of Indonesia. Accommodation facilities that support the tourism industry are hotels. One of the most important hotel services is the housekeeping department. The phenomenon found in one of the hotels, namely the Shofa Marwah hotel in Palembang, shows that the quality of the housekeeping department services provided is still not optimal. . Based on the findings in previous research, service quality affects customer satisfaction. This study aims to examine the effect of service quality on customer satisfaction. This study uses the theory of service quality and customer satisfaction from some previous literature. The data collection technique uses a questionnaire that consists of 15 items. . Measurement of variables based on the five dimensions of service quality, namely tangible, reliability, responsiveness, assurance, and empathy. The data was analyzed by validity test, reliability and hypothesis test. The hypothesis test results show the influence of service quality on customer satisfaction in Hotel Shofa Marwah Palembang.
Keywords: Service Quality, Customer Satisfaction
Abstrak
Industri pariwisata di Indonesia yang memiki potensi besar dan terus berkembang diharapkan mampu untuk mendukung perekonomian Negara. Sarana akomodasi yang mendukung industri pariwisata adalah Hotel. Salah satu pelayanan hotel yang penting adalah housekeeping departemen. Fenomena yang terdapat di salah satu hotel yaitu hotel Shofa Marwah di Palembang menunjukan kualitas pelayanan housekeeping departemen yang diberikan masih kurang optimal. Berdasarkan temuan pada penelitian terdahulu, kualitas pelayanan berpengaruh terhadap kepuasan tamu. Penelitian ini bertujuan menguji pengaruh kualitas pelayanan terhadap kepuasan tamu. Dalam kajian ini peneliti menggunakan teori kualitas pelayanan dan kepuasan tamu. Teknik pengumpulan data menggunakan kuesioner yang berjumlah 15 butir pernyataan. Pengukuran variabel berdasarkan kelima dimensi kualitas pelayanan yaitu tangible, reliability, responsiveness, assurance, dan empathy. Analisis data dilakukan dengan uji validitas, uji reliabilitas, dan uji hipotesis. Hasil menunjukkan bahwa terdapat pengaruh kualitas pelayanan terhadap kepuasan tamu di hotel shofa marwah Palembang.
Kata kunci : Kualitas Pelayanan, Kepuasan Tam
Penerapan Data Mining untuk Identifikasi Penyakit DBD Menggunakan Metode Klasifikasi: Studi Kasus: Rumah Sakit Tk II 02.05.01 dr. Ak Gani Palembang
Get PDFData yang disimpan tidak hanya bisa disimpan saja tetapi bisa dijadikan suatu repsentasi pengetahuan di kemudian hari. Oleh karena itu harus ada pengolahan data contoh nya dengan menggunakan data mining dalam data pasien yang terkena penyakit DBD digunakan untuk merepsentasikan pengetahuan dari gejala penyakit DBD sebelumnya, yang dimana di derita oleh pasien di unit kerja ruang aster. Dengan demikian, perlu adanya suatu klasifikasi penyakit DBD di unit kerja ruang aster. Klasifikasi pada penelitian ini bertujuan untuk memudahkan perawat dan penderita mengenli tipe penyakit DBD agar penanganan penyakit DBD semakin mudah dilakukan
Komparasi Kejahatan di Twitter dan Instagram dengan Pendekatan Digital Forensic Investigation
Get PDFSemakin meningkat perkembangan teknologi dalam kehidupan sehari-hari, maka semakin meningka pula tindak kejahatan dalam sosial media. Salah satu media sosial yang sering menjadi sasaran kejahatan ialah twitter dan instagram. Adapun digital forensic investigation merupakan bagian ilmu forensic yang melingkupi penemuan dan investigasi data yang ditemukan pada perangkat digital atau juga dikenal sebagai Ilmu Forensik Digital, yang mana merupakan salah satu cabang ilmu forensic yang berfokus pada penyelidikan dan penemuan konten perangkat digital dan seringkali dikaitkan dengan kejahatan komputer. Dengan begitu melalui pendekatan digital forensic investigation terhadap twitter dan instagram diharapkan dapat menjadi tolak ukur bahaya terkait komparasi kejahatan pada twitter dan instagram. Metode yang akan digunakan yaitu National Institute of Justice (NIJ) dengan tahapan berikut Collection, Examination, Analysis dan Reporting. Metode berikut diharapkan dapat menghasilkan bukti digital forensik yang dapat mengetahui komparasi kejahatan pada media sosial twitter dan instagram
EVALUASI E-SERVICE (STUDI KASUS: E-LAYANAN BADAN KEPEGAWAIAN DAERAH PROVINSI SUMATERA SELATAN)
Get PDFAbstract: This research is based on efforts to improve the quality of government electronic-based services at the Regional Civil Service Agency of South Sumatra Province through website evaluation (e-service). The study was conducted using Kepmenpan-RB No. 859/2019 on seven instruments/dimensions, namely efficiency, trust, convenience, reliability, service, availability of information, and interaction. The method used is Mix-Method. The population data in this study was obtained from the Civil Service Information System of South Sumatra. The number of samples used was 100 respondents using the Slovin formula. Data dissemination using questionnaires to users (ASNs). By using the SPSS 25 tool, validity test results are obtained that state the data is valid. As for the reliability test, cronbach α > 0.70 so it was declared good. From the results of the distribution of respondents\u27 answers, it was found that the index of the e-Service website is in good value
Pengaruh Kualitas Produk, Iklan dan Citra Merek terhadap Keputusan Pembelian Produk Tolak Angin Sidomuncul di Kota Semarang
Get PDFThe purpose of this study is to examine the impact of product quality, advertising and brand image on product purchase decisions in Tolak Angin Sidomuncul, Semarang. An example of this survey is the Tolak Angin consumer, with a total of 100 respondents using non-probabilistic methods. The information gathering procedure adopts a questionnaire survey method. In this study, we adopt the method of multiple regression analysis and use SPSS as the analysis tool. The survey results show that: 1) Product quality influences purchasing decisions for Tlak Angin in Semarang City. 2) Advertising influences purchasing decisions for Tolak Angin in Semarang City. 3) Brand image influences purchase decision of Tolak Angin in Semarang City. 4) Product quality, promotion and brand image all influence the purchase decision of Tolak Angin in Semarang City at the same time.
Keywords: Product Quality, Advertising, Brand Image, Purchase Decisions
Abstrak
Penelitian ini bertujuan guna menguji pengaruh kualitas produk, Iklan, serta Citra Merk terhadap keputusan pembelian produk Tolak Angin Sidomuncul yang terletak di Kota Semarang. Ilustrasi dalam riset ini ialah konsumen Tolak Angin yang berjumlah 100 responden dengan metode Non Probability. Tata cara pengumpulan informasi memakai tata cara Kuesioner Penelitian ini memakai metode Analisis Regresi Linier Berganda dengan mengunakan SPSS selaku perlengkapan analisis. Hasil penelitian menampilkan: 1) Ada pengaruh kualitas produk pada keputusan pembelian Tolak Angin di Kota Semarang. 2) Ada pengaruh Iklan pada keputusan pembelian Tolak Angin di Kota Semarang. 3) Ada pengaruh Citra Merk pada keputusan pembelian Tolak Angin di Kota Semarang. 4) Ada pengaruh kualitas produk, Iklan, serta Citra Merk secara simultan terhadap keputusan pembelian Tolak Angin di Kota Semarang.
Kata kunci: Kualitas Produk, Iklan , Citra Merek, Keputusan Pembelia
Deming Cycle Utilization In Construction Project For Modular Building Construction For Oil And Gas Industry
Get PDFDeming Cycle method, which is a standard method that contains a continuous improvement model developed by W. Edward Deming. This method consists of four main components arranged sequentially, namely the PDSA (Plan-Do-Study-Action) cycle. The workflow of the production department will be fast and efficient, while the Quality Control will be in a position to ensure that all work is completed to the exact specifications and terms according to the standards suggested in the project. The data collection method used to obtain data in writing this final project uses several data collection techniques of Observation, Interview and Documentation. The research model uses the Deming Cycle or PDCA Cycles. To re-check whether the corrective action is working as intended or not with FMEA analysis (Failure Mode and Effect Analysis). FMEA analysis is carried out with FMEA spreadsheet. The Deming Cycle Method is a methodology that will be used as a method to ensure that Total Quality Management will be able to reduce defects and repetitive work during production process for modular building construction in the oil and gas sector. This PDCA found that Quality Issues are the main factor of failures or delays which will impact to the cost
Model Sistem Informasi Pemesanan dan Produksi Berbasis Web Menggunakan Metode Agile
Get PDFThis research discusses the ordering and production application model developed with the php programming language. The application model is developed with an agile method approach that suits the circumstances that suit the needs of application development quickly but still meets the needs of application owners and users. Data collection was carried out using observation methods, interviews, and literature studies. Data collection is carried out to find out the problems that occur, while observation activities on the ongoing process and PIECES-based analysis aim to confirm the problems to be solved through application development. Application development is carried out through the stages of analysis, design, development, and testing. The design stages are carried out using the Unified Modeling Language (UML) approach. The development stage is done using the php programming language with the codeigniter 3 framework and the mysql database with visual studio code as the text editor. In the final part, testing activities are carried out with a black box testing approach. The test results show that the developed application is functioning properly and in accordance with the development goals. The application of ordering and production applications produced in this study plays a positive role in improving business process performance, and increasing the satisfaction of application users and enterprise customers
Studi Kualitatif Fungsi Internal Audit dan Manajemen Risiko Dalam Tata Kelola Perguruan Tinggi Swasta
Get PDFThe study aims to measure the role and function of internal audit and risk management as a part of good university governance on private higher education in Palembang City. The current phenomenon is both of the department function is run by quality assurance. The implementation is based on the rule of the perkemendikbud No 50 in the year 2014. The research utilized a qualitative method. Data were obtained from five private universities in Palembang city by spreading the open questionnaire form. The data was analyzed and supported by Nvivo 12 application. The results of data analysis show that the role and function of internal audit and risk management are not optimal yet. Optimized the function, has resulted in the design of organization chart changes by considering the current regulation and any standards.
Keywords: Internal Audit, Risk Management, Higher Education, Qualitative, Good University Governance
Abstrak
Tujuan dari penelitian ini adalah untuk menilai penerapan fungsi Internal Audit dan Manajemen Risiko sebagai bagian dari penerapan tata kelola perguruan tinggi swasta di kota Palembang. Fenomena yang terjadi saat ini, peranan dan fungsi internal audit serta manajemen risiko dijalankan oleh Lembaga Penjamin Mutu secara bersamaan. Penerapan fungsi ini mengacu kepada permendikbud No.50 tahun 2014. Penelitian ini menggunakan metode kualitatif. Data diperoleh dari lima Perguruan Tinggi swasta di Kota Palembang dengan melakukan wawancara berdasarkan kuesioner terbuka. Data hasil wawancara dianalisis menggunakan aplikasi Nvivo 12. Hasil analisis menunjukkan bahwa peranan dan fungsi internal audit serta manajemen risiko pada perguruan tinggi swasta di Palembang belum optimal. Untuk mengoptimalkan peranan dan fungsi internal audit dan manajemen risiko, dihasilkan sebuah rancangan perubahan struktur organiasi kedua fungsi dengan mempertimbangkan regulasi dan standar yang berlaku.
Kata kunci: Internal Audit, Manajemen Risiko, Pendidikan Tinggi, Kualitatif. Tata Kelola Perguruan Tingg
ANALISIS PENAMBAHAN JURUSAN GARDU DISTRIBUSI I.598 PADA PENYULANG APEL PT.PLN RAYON RIVAI PALEMBANG: Yessi Marniati
Get PDFThe final report discusses replenishment plan of distribution substation I.598 major at apel feeder in PT. PLN Rival Rayon Palembang to decreases overload fault, drop voltage, and power losses conductor. According to the discussion on the final report, obtained replenishment plan of distribution substation major is able to decreases one of major’s loading which has the biggest load, namely B major from 65,61% is decreased to 21,95%, decreases drop voltage of B major’s conductors from 7,5% is decreased to 1% on phase R, 4,3% is decreased to 1,4% on phase S and 6% is decreased to 1,9% on phase T and also decreases power losses of B major’s conductors from 1,6 kW is decreased to 0,04 kW on phase R, 0,6 kW on decreased to 0,09 kW on phase S and 1,2 kW is decreased to 0,19 kW on phase T. These conditions are occurred by replenishment of conductor and dividing B major’s load to new majors, namely C and D major so that they influence loading, current load, and conductor length will be decreased. Therefore overload fault, drop voltage, and power losses conductor will be minimized.
Key words : Replenishment of Substation Major, Overload, Drop Voltage, Power Losse
Analisis Dimensi Kualitas Pelayanan (Services Quality) pada Usaha Mikro Kecil dan Menengah (UMKM) Potong Rambut (Barbershop) di Palembang
Get PDFThe characteristics of the service industry are different from the manufacturing industry. The manufacturing industry is more tangible. In the manufacturing industry the products produced can be easily evaluated for their function and quality. At this time the discussion about the concept of service quality is very intense. Much research is done to find the right concept regarding the concept of service quality. With the right service quality concept, the service provider will be able to transmit appropriately as well. One model or concept of service quality that is often used is Servqual. Servqual is a service quality model which states that service quality can be seen from seven dimensions; namely reliability, responsiveness, competence, access, courtesy, communication, credibility, security, knowing, and tangibles. From these seven dimensions, they are then reduced to five dimensions, namely tangibles, reliability, responsiveness, assurance, and empathy. The method in this study is Confirmatory Factor Analysis (CFA). From the results of data processing, it can be concluded that all the dimensions of the tarkait are significant in developing service quality in barbershop businesses. Of all dimensions, the reliability dimension which has the greatest regression coefficient, is 1. This can be a concern for barbershop entrepreneurs to improve service qualit