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Ideal types of modes of conflict resolution based on the understanding of social exchange theories
Get PDFThe traditional "interactionist conflict resolution" approaches in the field of conflict resolution studies, such as social psychological, communication, decision making, and negotiation studies, have common weakness. They all underestimate the fact that social interaction process between individuals (and groups) are also the process of exchanging some kind of "resources" (physical, social, and psychological) between them.
To deal with that weakness, the framework and concepts of social exchange theories need to be introduced to base "conflict resolution modes" upon the principles of social exchange. These principles are ravage, coercion, exchange, reciprocity, and offer. Although people use somewhat mixed forms and ways of conflict resolution modes or styles in their life, six ideal types of conflict resolution modes can be identified. They are combating solution, contending solution, competitive solution, cooperative solution, virtual solution, and collaborative solution.
Each conflict resolution mode has a different principle of social exchange, major form of communication, functional character of gaining goals, defining moment, and different terms to designate the other party. In relation to this, principles of social exchange and the basic forms of utterance are also examined.
Suggested conflict resolution modes being based on social exchange principles greatly help our understanding about how micro individual-level conflict resolution behavior is related to emergence of new patterns in the social interaction process, which in turn would result in developing macro social-level structure (institutions).departmental bulletin pape