Ecoforum Journal (University of Suceava, Romania)
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TECHNOLOGICAL TRANSFORMATION IN FOOD AND BEVERAGE SERVICE: ENHANCING EFFICIENCY AND CUSTOMER SATISFACTION
No full textThis research study gives a methodical analysis of the literature examining how technology affects consumer satisfaction and operational efficiency in the food and beverage industry. The evaluation summarizes the results of previous studies on the application of technology in various aspects of the food service business, including ordering procedures, payment options, kitchen operations, inventory control, and customer feedback systems. The study indicates that technological advancements have transformed the food and beverage service sector, resulting in increased operational effectiveness and elevated consumer satisfaction. It examines the benefits and difficulties of adopting new technology, including data security, customer resistance to change, and privacy issues. The evaluation also emphasizes how technology may improve client experiences through the use of virtual reality, online booking tools, tailored recommendations, and social media integration. The discussion highlight how crucial it is for companies to use technology wisely to streamline processes and give customers interesting, personalized experiences. The limitations of the evaluated studies are discussed in the paper\u27s conclusion, along with potential directions for future investigation into things like long-term effects, financial ramifications, upcoming technology, and cultural considerations
METHODS OF RESILIENCE OF VENTURE FUNDS IN BUSINESS LINES
No full textBusiness resilience shows that business funds can be managed effectively, but the risk that spreads is not only eliminated by psychosis and opposition, but also by promoting business lines and business resilience, which helps to calculate the total capital requirement for operational risk. In this respect, approaches that address operational risk assessment and management are becoming increasingly essential as they provide a comprehensive view of capital needs and potential threats. The purpose of this article is to bridge the gap between efficiency and the calculation of the capital requirement for operational risk. The analysis presented in the paper\u27s results indicates potential risks to the entity\u27s operations, risks that are mitigated by the relevant rules, guidelines, and regulations that serve as the body\u27s activity\u27s reference documents. Administrators and managers can identify numerous internal objectives that contribute to achieving the target set by employing the "from result to objective" model.Business resilience shows that business funds can be managed effectively, but the risk that spreads is not only eliminated by psychosis and opposition, but also by promoting business lines and business resilience, which helps to calculate the total capital requirement for operational risk. In this respect, approaches that address operational risk assessment and management are becoming increasingly essential as they provide a comprehensive view of capital needs and potential threats. The purpose of this article is to bridge the gap between efficiency and the calculation of the capital requirement for operational risk. The analysis presented in the paper\u27s results indicates potential risks to the entity\u27s operations, risks that are mitigated by the relevant rules, guidelines, and regulations that serve as the body\u27s activity\u27s reference documents. Administrators and managers can identify numerous internal objectives that contribute to achieving the target set by employing the "from result to objective" model
THRESHOLD EFFECTS OF VALUE-ADDED TAX ON THE ECONOMIC GROWTH IN THE REPUBLIC OF KOSOVO
No full textThe paper examined the relationship between VAT and economic growth in the Republic of Kosovo between 2000 and 2022. A technique of threshold Vector Autoregressive (TVAR) was employed, the findings of the study using TVAR analysis unveiled a statistically significant positive relationship between VAT and economic growth. TVAR model indicates that the VAT threshold is 16 percent and any level above 16 percent impedes or negatively affects economic growth in the Republic of Kosovo and any level below 16 percent impedes positively affecting economic growth. Our results suggest that the Kosovar economy should pay attention to its fiscal policy. It is therefore recommended to foster collaboration among government agencies, tax authorities, businesses, and international organizations to develop and implement effective VAT policie
CURRENT CUSTOMER SERVICE IMPROVEMENT SOLUTIONS IN THE FASHION INDUSTRY IN LITHUANIA: THE CASE OF ZARA
No full textThe development and digitalization of retail trade have resulted in increased competition and the erasure of geographical boundaries. The COVID-19 pandemic has further changed customer behavior, giving rise to new competitors, particularly from the Asian market. These new fashion brands not only offer attractive prices and acceptable quality, but also constantly update their collections in online shops, offer various promotions, discounts, and excellent customer service, which pique buyers\u27 interest and encourage them to try their clothes. The objective of this paper is to analyze modern customer service solutions in the fashion industry in Lithuania with the aim of enhancing customer satisfaction in Zara stores. To assess the situation in Zara stores in Lithuania, a quantitative research method utilizing a questionnaire was employed to gather data from 109 respondents. The analysis and discussion of the survey data from Zara store customers revealed the main customer service issues, including moderate satisfaction with the product range and quality, low satisfaction with Zara\u27s" pricing strategies, loyalty programs, and online store. While respondents expressed satisfaction with the physical store environment, they were dissatisfied with the lack of rest-waiting areas in shopping halls. There is a high demand for modern customer service solutions in both digital and physical environments
ADVENTURE DESTINATION PRIORITIZATION IN INDIA: AHP AND TOPSIS APPROACH
No full textIndia\u27s adventure destinations offer a rich tapestry of experiences for enthusiasts, drawing visitors from around the globe. This study uses multi-criteria decision-making techniques, specifically AHP (Analytic Hierarchy Process) and TOPSIS (Technique for Order of Preference by Similarity to Ideal Solution), to identify the most suitable adventure site based on various factors. Seasonality is highlighted as the most significant criterion, followed by expected hedonic value, adventure type, difficulty level, safety, budget, accessibility, duration, landscapes, and services. Among the twenty adventure sites evaluated, Rishikesh in Uttarakhand emerged as the most ideal, while Spiti in Himachal Pradesh was the least preferred. The research provides valuable insights into the relative suitability of various sites, offering a decision-making framework for tourists, destination managers, and stakeholders. This framework ensures that the selected adventure destinations align closely with the diverse preferences and priorities of tourists, aiding in the development and selection of adventure tourism products and experiences
TECHNOSTRESS ASSESSMENT IN THE IT WORKFORCE IN ROMANIA: THE NEED FOR MANAGEMENT ADAPTATION
No full textTechnostress highlights the challenges individuals face in adapting to new technologies, especially in the absence of effective coping mechanisms and preventive strategies. This phenomenon has far-reaching implications, affecting both organizational and personal environments. This study explores the impact of technostress on the IT workforce in Romania, shedding light on its implications for job stress, organizational stress, and employee morale within the context of the country\u27s evolving IT industry. The investigation, based on 2141 valid responses, utilizes Ordinary Least Squares Regression (OLS) and Pearson Correlation Coefficients to analyse the relationships between stress, morale, and job satisfaction. The inclusion of COVID-19 effects adds a contemporary dimension to the study, recognizing the changing landscape of work and its potential impact on IT workers\u27 well-being. Management in the IT sector in Romania needs to be adaptable and responsive to the needs and challenges posed by technostress. This includes providing support to employees in managing workloads, promoting healthy technology use practices, and creating a balanced work environment
EUROPEAN UNION SUPPORT FOR THE IMPLEMENTATION OF THE EUROPEAN GREEN PACT IN THE COUNTRIES OF THE EASTERN PARTNERSHIP
No full text The European Union is a leader in the implementation of sustainable development objectives both in its internal and external policies. Several brand projects were initiated through which the EU offers support to the countries of the Eastern Partnership (EaP) to identify their own ways to achieve sustainability, based on the best European practices. The objective of this research is to analyze what is the specificity of the initiatives undertaken in different countries of the PaE with the support of the EU, to ensure a better governance of sustainable development, especially through the implementation of the EU4Environment project. Another research direction is to assess the impact of policies, initiatives and actions taken by EaP countries throughout the partnership period with the EU, highlighting their results, both successes and difficulties of EaP countries in terms of sustainability. The dynamics of macroeconomic indicators, international score tables, EU4Environment reports of EaP countries and OECD green growth indicators were analyzed. The research results demonstrate that EU support is largely oriented towards strengthening sustainability governance capacities and the green transformation of SMEs
ECONOMETRIC ANALYSIS OF THE IMPACT OF FINANCIAL INDICATORS ON THE ATTRACTIVENESS OF FOREIGN DIRECT INVESTMENT IN ROMANIA
No full textStudiul evidențiază importanța investițiilor străine directe, impactul indicatorilor financiari, în special al ratei șomajului, asupra atractivității României pentru investitorii străini. Rata șomajului, un indicator cheie al climatului economic, influențează direct decizia investitorilor de a investi în țară. O scădere a ratei șomajului reflectă o economie sănătoasă și stabilă, sporind încrederea investitorilor și contribuind la atragerea mai multor investiții străine. Creșterea ISD nu numai că stimulează creșterea economică, dar creează și un efect de continuitate, atrăgând și mai mulți investitori și întărind sustenabilitatea economiei românești. Studiul analizează, de asemenea, impactul crizelor economice majore, precum criza financiară globală și pandemia COVID-19, asupra intrărilor de ISD și asupra ratelor șomajului din România. Prin modelarea econometrică, studiul concluzionează că menținerea stabilității economice, reducerea șomajului și reținerea investitorilor străini sunt factori cheie pentru atragerea ISD și stimularea creșterii economice pe termen lung
The State of Public Service Delivery in South African Local Government After 30 Years of Democracy: Challenges and Mitigation Strategies
No full textSouth African government is mandated by the Constitution to provide services to the citizens. However, the south African government has been criticised for poor public service delivery in national, provincial, and local government sphere. The country held it first democratic elections in 1994 and this ignited hope to many South African citizens which were oppressed and excluded by the apartheid regime. It is so unfortunate that after 30 years of democracy, the government is still struggling to provide effective and efficient service delivery to all South African citizens. The South African local government is seen as a closest and convenient sphere for service delivery and strengthening democracy, however this sphere has witnessed many protests related to service delivery throughout the country. In these protests, the citizens demonstrate their discontent with the status of service provision by South African municipalities. The South African public sector ability to provide sustainable public service delivery has been hampered by corruption, maladministration, nepotism, lack of consequence management and ethical leadership, political will and accountability. This paper seeks to analyse the current state of public service delivery in South Africa after 30 years of democracy and provide strategies that the government can adopt to improve service delivery to ensure that the citizens reap the benefits of democracy. The qualitative approach was adopted through the review of current existing literatures to meet the objectives of this paper. Theoretically, it is found that fraud and corruption in local government continue to pose a significant challenge to good governance in the public sector, with large quantities of state monies going unaccounted for and state resources being used for personal advantag
FEATURES OF CONSUMER BEHAVIOR IN THE ONLINE ENVIRONMENT
No full textIn the article, the authors investigate the behavior of online consumers, studying global trends and online behavior of users in the Republic of Moldova. The paper considers the factors influencing their behavior and the possibility of changing these factors. The authors analyze the behavior of consumers in the network in different genders, age groups in different time periods. Features of consumer behavior on the Internet require its constant study, monitoring and building new models of interaction with them. Information technology makes it possible to more accurately study the behavior of consumers on the network. The development and adaptation of marketing strategies today should be carried out taking into account such characteristics of consumer behavior as the frequency and time spent on the Internet, studying the characteristics of a product, and analyzing the best offers. Online shopping behavior is influenced by factors such as: confident web browsing, consumer income, online risk attitude, online shopping experience. Marketers should strive for flexibility and rapid adaptation to a changing information environment at points of interaction with channels and curation of content