E-Journal Universitas Surakarta
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PENGARUH KUALITAS JASA TERHADAP LOYALITAS NASABAH KREDIT (Studi kasus pada PT.BPR - BKK GROGOl)
No full textThis research aim to know the effect of service quality to customer loyalty with customer satisfaction in mediator variable in customer Banking in BPR – BKK Grogol. The analysis in this research used multiple linear regression test, t test, F test and determination coefficient test. The result of this research shown reliability, responsiveness, assurance, empathy, and tangibles are positively effects to customer loyalty in model I and not significance in model II. Significance test value of F = 0,000. That’s mean there are the effect simulating of reliability, responsiveness, assurance, empathy, and tangibles to customer loyalty. The t t result only variable assurance and tangible to partial effect on customer loyalty. R2 test (determination coefficient) is 0,512. It means independent variables ability (reliability, responsiveness, assurance, empathy, and tangibles) in explaining dependent variable (customer loyalty) is 51,2%
ANALISIS PENGARUH HARGA DAN KUALITAS LAYANAN TERHADAP KEPUASAN MAHASISWA PENGGUNA GORIDE GOJEK DI KABUPATEN DELI SERDANG
No full textThe development of business in the online transportation sector is in great demand by the public. In this case, the researcher conducted research on one of the online transportation companies, namely Gojek. This research aims to determine and analyze the effect of price and service quality on student satisfaction of Gojek goride users in Deli Serdang Regency. The type of research used is quantitative research. The sampling technique used is nonprobability sampling technique with accidental sampling approach. Data were collected using a questionnaire / questionnaire with a sample of 100 respondents. This study uses multiple linear regression analysis methods, and hypothesis testing is carried out using the T test and F test. The results of the study using the T test show that price (X1) has a positive effect on student satisfaction (Y), while the quality of service (X2) has a positive and significant effect on student satisfaction (Y). This shows that the service quality variable (X2) has a dominant influence in influencing student satisfaction (Y). While the F test price (X1) and service quality (X2) simultaneously affect student satisfaction by comparing. And this can also be seen from the value of the Adjusted R Square, which is 0.665
PENGARUH KUALITAS PELAYANAN TERHADAP LOYALITAS TERHADAP MAMBER SEKOLAH PAPAN BAITUL MUAMALAT PONDOK AL HIKMAH NGAWEN KECAMATAN BLORA DENGAN KEPUASAN SEBAGAI MODERASI
No full textIn this study the authors have a goal to determine the influence of service quality as seen of tangibles, reliability, responsiveness, assurance and emphathy for member loyality, as well as moderating satisfaction in the effect of service quality on loyalty. Hypothesis in this research are: Suspected the service quality as seen of tangibles, reliability, responsiveness, assurance and emphathy have significan effect to member loyality, and satisfaction moderatedthe effect service quality as seen of tangibles, reliability, responsiveness, assurance and empathy to mamber loyalty, but satisfaction not mederated the effect service quality as seen of assurance and empathy to mamber loyalty. The data needed in this study is the primary data obtained by questionnaire method from the sample of 59 respondents. Data analysis used in this research is multiple linear regression test, t test, F test and coefficient of determination test. The results of data analysis in this study can be concluded that the service quality as seen of tangibles, reliability, responsiveness, assurance and emphathy have significan effect to member loyality, and satisfaction moderated the effect service quality as seen of tangibles, reliability, and responsiveness to mamber loyalty, but satisfaction not mederated the effect service quality as seen of assurance and empathy to mamber loyalty
RESORT DI PULAU NUSA LEMBONGAN DENGAN PENDEKATAN GREEN ARCHITECTURE DAN POLA RUMAH ADAT BALI
No full textFenomena pariwisata yang ada di indonesia. Wisata di negeri ini ditandai dengan makin meningkatnya minat orang untuk pergi traveling yang berpengaruh terhadap naiknya jumlah kunjungan di berbagai destinasi wisata. Keadaan tersebut juga berimbas pada berputarnya roda perekonomian di pelosok-pelosok negeri. Ekowisata di Indonesia mulai serius dikembangkan pada tahun 1990-an dengan dibangunnya daerah wisata yang berlandaskan alam. Pada tahun 2002, pemerintah Indonesia menetapkannya sebagai Tahun Ekowisata Indonesia (Hakim, 2004:58). Salah satu contoh pengembangan ekowisata di Indonesia adalah Pulau Bali. Nusa Lembongan merupakan salah satu bagian dari propinsi Bali yang letaknya terpisah dari daratan Pulau Bali dan berada di sebelah tenggara Pulau Bali. Nusa Lembongan terkenal sebagai pulau penghasil rumput laut di Bali, dan menjadi komoditas ekspor hingga saat ini. Mayoritas masyarakatnya, termasuk masyarakat Desa Jungutbatu bekerja sebagai petani rumput laut dan sebagian lainnya merantau mengadu nasib ke daerah lain terutama ke Pulau Bali. Namun sejak berkembangnya pariwisata di Desa Jungutbatu, sebagian masyarakat lokal telah beralih dengan bekerja di sektor pariwisata. Pariwisata (ekowisata khususnya) di Jungutbatu saat ini telah menjadi bagian dari hidup masyarakat desa dan juga menjadi salah satu sumber ekonomi. Nusa lembongan merupakan kawasan strategis pariwisata nasional (KSPN), selain budaya daya tarik di pulau ini adalah alamnya yang sangat asri. konsep yang di usulkan adalah green architecture dan pola rumah adat Bali agar dapat menampilkan suasan Bali yang kental dan meminimalkan kerusakan lingkungan dari pembangunan resort tersebut
KEKUATAN PEMBUKTIAN SURAT UNTUK MEMBUKTIKAN KREDITUR LAIN PADA PERKARA KEPAILITAN (Studi Kasus Pada Putusan Nomor 05/Pdt.Sus-Pailit/2019/PN.Niaga.Jkt.Pst dan Putusan Nomor 09/Pdt.Sus-Pailit/2016/PN.Niaga.Sby)
No full textPenelitian ini mengkaji isu hukum tentang kekuatan alat bukti surat yang dihadirkan pada Putusan Nomor 05/Pdt.Sus-Pailit/2019/PN.Niaga.Jkt.Pst dan Putusan Nomor 09/Pdt.Sus-Pailit/2016/PN.Niaga.Sby guna membuktikan adanya kreditur lain pada perkara kepailitan. Metode penelitian pada penulisan hukum ini menggunakan metode penelitian normatif yang bersifat deskriptif. Hasil dari penelitian ini bahwa kekuatan alat bukti surat pada Putusan Nomor 05/Pdt.Sus-Pailit/2019/PN.Niaga.Jkt.Pst yang berupa invoice atau tagihan dari PT. Niagara Lautindo dengan nomor 025-Inv/Ngr/V/16 tertanggal 15 April 2016 berkekuatan hukum lemah dan termasuk ke dalam klasifikasi akta pengakuan sepihak serta alat bukti tersebut tidak dipertimbangkan oleh Majelis Hakim, sedangkan kekuatan alat bukti surat pada Putusan Nomor 09/Pdt.SusPailit/2016/PN.Niaga.Sby yang berupa Daftar Rekonsiliasi Outstanding Premi Polis Asuransi Non Money Insurance tahun 2013 dari PT. Asuransi Beringin Sejahtera Arta Makmur berkekuatan hukum sempurna dan lengkap walaupun alat bukti tersebut termasuk ke dalam klasifikasi akta bawah tangan, namun alat bukti tersebut didukung dengan kehadiran kreditur lain, yaitu PT. Asuransi Beringin Sejahtera Arta Makmur di persidangan.Kata kunci: Kekuatan Pembuktian, Alat Bukti Surat, Kepailita
PENGARUH KEPEMIMPINAN, MOTIVASI DAN LINGKUNGAN KERJA TERHADAP KINERJA KARYAWAN DI PT SUMBER AGUNG SUCCESS MANDIRI
No full textThis study aims to determine and analyze the influence of leadership, motivation and work environment on employee performance at PT Sumber Agung Success Mandiri. This research is included in the explanatory research (explanatory research). This research is included in the explanatory research. The data analysis technique used is descriptive analysis, multiple linter regression and using the classic assumption test using the SPSS 23.0 program. Based on the results of the t test (partial), it shows that the leadership variable has a significant effect on employee performance, the motivation variable has no significant effect on employee performance and the work environment variable has a significant effect on employee performance. Based on the F test (simultaneously shows that the variables of leadership, motivation and work environment have a significant effect on employee performance
ANALISIS PENGARUH AUDIT OPERASIONAL, PENGENDALIAN INTERNAL, GOOD CLINICAL GOVERNANCE DAN ETIKA BISNIS LEMBAGA RUMAH SAKIT TERHADAP EFEKTIVITAS PELAYANAN KESEHATAN PASIEN RAWAT JALAN DI RSU JA'FAR MEDIKA
No full textThis study aims to determine the effect of operational audits (AO), internal control (PI), good clinical governance (GClinG) and business ethics in Ja'far Medika General Hospital in Munggur, Kabupaten Karanganyar. The population in this study were Ja'far Medika General Hospital employees in outpatient services at Ja'far Medika General Hospital. The sampling method uses a census method survey method. The census method is that a portion of the population is sampled. The number of samples in this study was 32 respondents. The analytical method used in this study is multiple linear regression analysis. The results obtained from this study indicate that the operational audit (AO) does not have a positive and significant effect on the effectiveness of outpatient health services, Internal Control (PI) has a positive and significant effect on the effectiveness of outpatient health services, Good clinical governance (GClinG has a positive effect and significant to the effectiveness of outpatient health services and Institutional House Business Ethics (EBL) Pain does not have a positive and significant effect on the effectiveness of outpatient health services. The Determination Coefficient (R Square) of 0.437 means that 43.7% of the Outpatient Health Service Effectiveness variables in the Saki House can be explained by the variables of Operational Audit, Internal Control, Good Clinical Governance and Hospital Institution Business Ethics, while the remaining 56.3% influenced by other factors not included in this study
PENGARUH PENDAPATAN ASLI DAERAH (PAD), DANA ALOKASI KHUSUS (DAK) DAN SISA LEBIH PEMBIAYAAN ANGGARAN (SILPA) TERHADAP BELANJA MODAL PADA PEMERINTAH KOTA SURAKARTA TAHUN 2014 - 2018
No full textThe local government allocated funds in the form of capital expenditure in the budget to increase the fixed assets.During this shopping area is more widely used for routine spending relatively less productive. This research aimed to determine inpact of regional income (pad), allocations funds special (dak) and more budgetary financing (silpa) against capital spending on the city of surakarta. According to the statement, the minister said the transaction was expected to be carried out through the issuance of state bonds year 2014-2018. Screening of research hypotheses using a liner regression double method of analysis with the help of the IBM SPSS 23.0 for windows program, while the analytic cab used includes : (1) the linier regression, (2) the classic assumption is to test the appropriate use of the regression model and (3) hypothetical tests involving tests t (partial) and test f (simultaneous). The reseach results were : inpact of regional income (pad) and allocations funds special (dak) significant positive effect on against capital spending as for more budgetary financing (silpa) have significant negative effect on against capital spending on the city of surakarta year 2014-2018
ANALISA IMPLEMENTASI SISTEM INFORMASI AKUNTANSI PENERIMAAN DAN PENGELUARAN KAS DI KECAMATAN PRINGAPUS
No full textThe purpose of this research is to propose the design of the computerized system of cash receipts and expenditures by using Visual Basic Net application that contributes to making it easier to design forms, reports, and programming. Problems are briefly known in the system is still conventional in manual recording and the absence of quality information that can measure user performance. The methods offered in solving this with research and development methods in the form of visual basic net programs. Research instruments are carried out by direct survey by identifying problems through interviews and the dissemination of questionnaires. Contribution through accounting system with the visual basic net application provides positive results in improving the performance of receiving processing and cash expenditure in filling in forecast data, user data, incoming cash transactions, and cash out at Pringapus Subdistrict Office.
KONSEP PERANCANGAN CITY HOTEL DI WONOGIRI DENGAN PENDEKATAN ARSITEKTUR POSTMODERN
No full textABSTRAKKabupaten Wonogiri merupakan kabupaten di Jawa Tengah dengan potensi bisnis dan wisata yang baik karena berada di daerah strategis yaitu berada di antara Provinsi Jawa Tengah dan Jawa Timur. Dengan potensi dan meningkatnya jumlah pengunjung Kabupaten Wonogiri maka diperlukan tambahan usaha penyediaan akomodasi seperti City Hotel. Mengingat Kabupaten Wonogiri merupakan kabupaten yang kaya akan kerajinan serta kebudayaan maka pada proses perencanaan konsep desain City Hotel perlu mempertimbangkan kesesuaian nilai tradisional dan modern sehingga konsep desain City Hotel menggunakan pendekatan Arsitektur Postmodern.Dalam proses perancangan City Hotel terdapat beberapa metode. Metode tersebut terbagi menjadi 4 bagian yaitu pengumpulan data, pengolahan data, analisis data dan konsep perancangan. Hasil yang diperoleh dalam proses perancangan konsep desain City Hotel Wonogiri dengan pendekatan Arsitektur Postmodern adalah desain City Hotel yang diharapkan dapat menjadi ikon baru di Kabupaten Wonogiri dengan mengedepankan kesesuaian nilai tradisional dan modern baik dari segi fasilitas maupun citra bangunan