E-Journal Universitas Surakarta
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PENGARUH DIMENSI-DIMENSI SERVICE QUALITY TERHADAP KEPUASAN MASYARAKAT (Studi Pada Pelanggan Perusahaan Umum Daerah Air Minum Kabupaten Karanganyar)
No full textThis study aims to (1) analyze the effect of reliability on public satisfaction (2) analyze the effect of assurance on public satisfaction (3) analyze the effect of tangible on public satisfaction (4) analyze the effect of empathy on public satisfaction. (5) analyze the effect of responsiveness on public satisfaction (6) analyze the effect simultaneously of reliability, assurance, tangible, empathy, responsiveness on public satisfaction. The object of research is PUDAM in Karanganyar District. Samples consist of 100 respondents using purposive sampling technique. Data collection using a questionnaire technique. Data analysis techniques using multiple linear regression analysis, t test, and F test. The conclusion of the test results of each hypothesis shows that (1) reliability has a significant effect on public satisfaction (2) assurance has a significant effect on public satisfaction (3) tangible has a significant effect on public satisfaction (4) empathy has a significant effect on public satisfaction. (5) responsiveness has a significant effect on public satisfaction (6) reliability, assurance, tangible, empathy, responsiveness have a significant effect simultaneously on public satisfaction
Pembuatan Aplikasi Pencatatan Penjualan Helm Di Toko Suoyo Laris Berbasis Desktop Menggunakan Database SQL Server
No full textToko Suoyo Laris adalah toko yang bergerak dalam bidang penjualan helm. Dalam proses transaksinya menggunakan nota secara manual dan pencatatan transaksi setiap harinya maupun stok barangnya masih menggunakan buku. Namun dari nota transaksi dan buku pencatatan transaksi yang telah digunakan masih banyak kekurangan. Sehingga pendokumentasian data transaksi dan stok barang masih sering kurang akurat.
Sehubungan dengan hal tersebut, maka penulis membuat suatu aplikasi pencatatan penjualan helm berbasis komputer yang dapat menggantikan nota transaksi dan pencatatan transaksi maupun stok barang. Aplikasi ini nantinya bertujuan untuk memperlancar dan mempermudah dalam melakukan transaksi harian maupun pencatatan stok barang.
Metode yang digunakan dalam penelitian ini menggunakan metode wawancara, observasi, dan kepustakaan dalam pengumpulan datanya. Dalam metode ini, penulis melakukan pengumpulan data secara langsung ke tempat toko Suoyo Laris dengan menggunakan metode tersebut. Sehingga untuk mempermudah dalam pembuatan aplikasi ini.
Dengan adanya penelitian dalam pembuatan aplikasi pencatatan penjualan helm ini, akan diimplementasikan pada toko Suoyo Laris. Sehingga program yang di buat natinya diharapkan dapat mempermudah dalam melakukan proses transaksi dan pencatatan stok barang
Sistem Pakar Coronavirus Disease 19 Berbasis Website Dengan Metode Certainty Factor
No full textCoronavirus merupakan keluarga besar virus yang menyebabkan penyakit pada manusia dan hewan. Pada manusia biasanya menyebabkan penyakit infeksi saluran pernapasan, mulai flu biasa hingga penyakit yang serius seperti Middle East Respiratory Syndrome (MERS) dan Sindrom Pernafasan Akut Berat/ Severe Acute Respiratory Syndrome (SARS).Sesuai uraian latar belakang masalah, dapat disimpulkan bahwa masalah yang menjadi tujuan utama dalam penelitian ini adalah merancang sebuah sistem pakar untuk penyakit virus covid-19 yang bertujuan untuk mendiagnosa pasien agar mereka dapat mengetahui apakah mereka terkena penyakit covid-19 atau tidak.Penelitian ini mengunakan beberapa metode, yang diantaranya adalah metode kepustakaan, metode observasi, analisis, metode perancangan, uji coba, serta metode implementasi. Hasil yang diperoleh penulis dari penelitian ini adalah terbentuknya sistem pakar yang bermanfaat bagi orang sehat/pasien dalam melakukan diagnosa penyakit covid-19 secara mandiri
Exploring the Effect of the Pace Model on Students’ Grammar Mastery and Students’ Voices on Its Usage
No full textStudents commonly regard grammar as a challenging element of English. Therefore, every English teacher is always encouraged to use effective alternatives. Furthermore, the teaching and learning process that is still running online often causes many obstacles. One of the recommended teaching models for grammar class is PACE Model. This study explored the effectiveness of the PACE model to teach English grammar and students’ voices toward this model. The method employed was pre-experimental research or one group pre-test post-test design. For collecting the data, the team employed a test and a questionnaire. The data were analysed using simple statistical calculations like average and percentage. The result revealed that the PACE model is an effective way of teaching English grammar because the average score of the post-test (52.33) was higher than the pre-test (24.67). There was a significant improvement in the test result. The data from the questionnaire also showed that most of the students had positive perceptions about the usage of the PACE Model. Overall, the PACE model was an adequate model to teach English grammar online because it received positive responses from the students
ANALISIS NIAT UNTUK MENGGUNAKAN APLIKASI BELLA DENGAN PENDEKATAN TECHNOLOGY ACCEPTANCE MODEL
No full textThis study aims to analyze the effect of Usability and Ease of Use to the Intention of using the Bella Application for a Permanent Lecturer at the Widya Mandala Surabaya Catholic University at Madiun. The samples are all permanent lecturers at the Widya Mandala Surabaya Catholic University at Madiun, with a total of 56 respondents. By using saturated sample method, from 56 respondents, we only processed 42 questionnaires because there were 14 questionnaires that did not return. Data was collected by using a 5-point Likert scale. We used multiple linear regression analysis with SPSS Version 22 program as a tool. The results showed that the usability variable had a positive and significant effect on the intention of use and the ease of use variable had a positive and significant effect on the intention to use
ANALISIS EFEKTIVITAS DAN KONTRIBUSI RETRIBUSI DAERAH TERHADAP PENDAPATAN ASLI DAERAH (PAD)
No full textPenelitian ini menganalisis efektivitas dan kontribusi retribusi daerah terhadap Pendapatan asli daerah. Penelitian ini menjawab masalah penelitian tentang Bagaimana efektivitas, kontribusi dan laju pertumbuhan penerimaan Retribusi Daerah sebagai salah satu sember Pendapatan Asli Daerah (PAD) Kabupaten Klaten dan menganalisis potensi penerimaan Retribusi Daerah Kabupaten Klaten tahun 2017-2018Jenis penelitian yang digunakan dalam proses penelitian ini adalah deskriptif. Teknik pengumpulan data yang dilakukan adalah dengan cara wawancara, dan dokumentasi. Penelitian ini dilakukan di Kantor Dinas Pendapatan dan Pengelolaan Keuangan Kabupaten Klaten Jl. Pemuda No. 294 Klaten Selatan, Klaten, Jawa Tengah.Hasil dari analisa penelitian ini adalah : Efektivitas penerimaan retribusi daerha rata-rata 93% masuk kriteria efektif, Untuk laju pertumbuhan retribusi jasa umum dalam periode 2011-2016 rata-rata kenaikan 4% per tahunnya, Laju pertumbuhan retribusi jasa usaha rata-rata mengalami kenaikan 9% per tahun, Laju pertumbuhan retribusi jasa perizinan rata-rata 23% per tahun. Untuk laju pertumbuhan retribusi jasa umum dalam periode 2011-2016 rata-rata kenaikan 4% per tahunnya, Laju pertumbuhan retribusi jasa usaha rata-rata mengalami kenaikan 9% per tahun, Laju pertumbuhan retribusi jasa perizinan rata-rata 23% per tahun. Dengan metode least square method di proyeksikan penerimaan retribusi daerah tahun 2017 adalah sebesar 23,949,742,196 dan tahun 2018 sebesar 24,825,725,60
PENGARUH KUALITAS PRODUK DAN LABEL HALAL TERHADAP PEMBELIAN KONSUMEN PADA KOSMETIK WARDAH DI KARTASURA
No full textThe purpose of this study was to determine the effect of product quality and halal label on consumer purchasing decisions on Wardah cosmetics in Kartasura. The data needed in this study is primary data obtained from respondents. Data was collected by distributing questionnaires to Wardah cosmetics consumers in Kartasura. Sampling in this study were 60 respondents with accidental sampling technique. This research uses quantitative methods with data analysis techniques including reliability tests, validity tests, statistical tests including T tests, F tests and determinant coefficients. Researchers used SPSS Version 25 tools. From the research results show that the T test on the product quality variable has a significant effect on purchasing decisions because t count > t count with the following translation: t count 3.411 t table 1.29582 with a significant value of 0.01. In the halal label variable the t count value is 2.748 and t table 1.29582 with a significant value of 0.00 which means the hala label variable has a significant effect on purchasing decisions. The results of product quality and halal labels have a simultaneous effect on purchasing decisions because the results of F count > F table with the results of F count 63,018 and F table 2.40 and are significant at 10%. % and 32.2% were influenced by other variables not examined
PENGARUH MOTIVASI, BUDAYA ORGANISASI DAN KOMPENSASI TERHADAP KINERJA KARYAWAN PADA JERAM ADVENTURE STORE DI KOTA SURAKARTA
No full textIn this study the authors have a goal to determine the influence of motivation, organizational culture and compensation on the employees performance an Jeram Adventure Store in Surakarta City either partially or simultaneously. Hypothesis in this research are: Allegedly motivation, organizational culture and compensation have effect on the employees performance an Jeram Adventure Store in Surakarta City either partially or simultaneously. Data needed in this research is primary data obtained by questionnaire method from sample counted 45 responder. Data analysis used in this research is multiple linear regression test, t test, F test and coefficient of determination test. The results of data analysis in this study can be concluded that motivation, organizational culture and compensation have significant effect on the employees performance an Jeram Adventure Store in Surakarta City either partially or simultaneously
PENGARUH KONFLIK PERAN GANDA, KECERDASAN EMOSIONAL DAN KOMITMEN ORGANISASI TERHADAP KINERJA KARYAWAN WANITA DI PT. KUSUMAHADI SANTOSA JATEN KARANGANYAR
No full textHuman resource quality is very important for companies in order to be productive. Women also participate and compete in the workplace even though women have responsibility towards their own households and children. Lack of fulfillment of imbalance and conflict between both areas of responsibility. A high degree of emotional intelligence is expected of women participating in the workforce. However, it must be widely recognized that the conflicting demands of both responsibilities can have a negative impact on one’s commitment to productivity in one’s commitment to productivity in one’s profession. The purpose of this research is to know effect of dual role conflict, emotional intelligence and organizational commitment to female employee performance in PT. Kusumahadi Santosa Jaten Karanganyar either partially or simultaneously. This research is a quantitative case study. The data used was primary and secondary data, method was used interview technique, quetionnaire technique and literature study from the sample of 47 respondents. Data analysis used in this research is multiple linear regression test, t test, F test, and coefficient of determination test. The research results were: 1) Dual role conflict has a positive but not significant effect on the performance of female employees at PT Kusumahadi Santosa Jaten Karanganyar, 2) emotional intelligence has a positive but not significant effect on the performance of female employees at PT Kusumahadi Santosa Jaten Karanganyar, 3) organizational commitment significantly influence the performance of female employees at PT. Kusumahadi Santosa Jaten Karanganyar, 4) dual role conflict, emotional intelligence, and organizational commitment simultaneously have a significant influence on the performance of employees at PT. Kusumahadi Santosa Jaten Karanganyar
VALIDITY OF EXONERATION CLAUSE IN STANDART CONTRACT
No full textThe purpose of this article is to find out whether the existence of an exoneration clause in the standard contract can be recognized as valid in the agreement. The research method used is normative legal research that describes various legal issues related to standard contracts, agreements as regulated in article 1338 of the Civil Code that all agreements made in accordance with the law apply as law for those who make them. The approach used is the statutory approach and the conceptual approach. By using secondary data consisting of primary, secondary and tertiary legal materials. Based on the results of the study, it can be seen that in the standard contract there is an exoneration clause. The exoneration clause/standard contract does not fulfill the principle of responsible freedom of contract. The principle of freedom of contract is closely related to the content of the agreement, namely the freedom to determine "what" and with "who" the agreement is made. Therefore, a motor vehicle loan agreement with a finance company containing a standard clause is still valid as long as it fulfills the requirements contained in Article 1320 of the Civil Code.
Keywords: Validity, exoneration clause, standard contract