University of Las Palmas de Gran Canaria

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    Analysing bus users’ perceptions of service quality during the COVID-19 pandemic: a case study of Gran Canaria (Spain)

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    The study examines service quality perceptions among bus users during the COVID-19 pandemic. The analysis uses a survey to gather insights, including a section focused on defining statements to identify latent variables related to COVID protocols for bus services. The identification of these latent variables is carried out through a Principal Component Analysis (PCA) that identifies three latent variables. An ordered logit model is estimated to analyse the effect of the variables considered for the assessment of bus service quality. The results indicate that the bus service quality was perceived as good or very good by bus users during the pandemic. The most influential variables include two of the three identified latent variables, along with age and gender. Drawing from these findings, the establishment of specific protocols for public transport has proven effective in maintaining service quality, as perceived by bus users.90,687Q1ESCI7,

    A thermodynamic approach to knowledge in rural companies

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    Purpose - Practical wisdom involves making sound decisions in complex, uncertain situations by addressing emotions, moral virtues and context-rational knowledge. This issue is crucial for SMEs when there is a sudden increase in the dynamics of emotions or moral virtues, particularly in rural companies. Rural managers need practical wisdom (PW) to effectively integrate rational, emotional and spiritual knowledge in making decisions with a sense of purpose, adaptability and hope. Design/methodology/approach - This paper adopts concepts derived from the knowledge management (KM) field to shed light on two research questions: Is PW different from an individual's point of view compared to a collective one? How can PW be achieved from a collective standpoint? Examples from the recent history of Gran Canaria are mentioned, and valuable lessons for rural companies are also derived from three companies. Findings - This paper contributes to raising the managers' awareness of practical wisdom by exploring how SMEs, particularly in rural contexts, can use knowledge that is deeply intertwined with values, emotions and community considerations, thus enriching the thermodynamics model of KM. Originality/value - No previous studies have analysed the connection between knowledge and PW of rural companies. Therefore, this paper not only strengthens interpersonal relationships within the rural business community but also encourages the exchange of valuable experiences. By striking the right balance between emotional, ethical and rational capacities, rural businesses can more effectively leverage shared knowledge, creating a support network that fosters resilience and sustainable growth.1

    Racialización y engenerización: Canarias desde un enfoque descolonial

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    The Canary Islands play a fundamental role in the origins of modernity. In contrast to the decolonial historical review that places the origins of this stage in 1492, with the arrival of Columbus in 'the Indies', I propose this African archipelago as a starting point for thinking about the transformations inherent to the colonial enterprise inaugurated by Latin Christendom. The processes of cultural assimilation implied by this enterprise were relatively rapid in the archipelago, but they never generated a homogeneous identity product, nor were they recreated without resistance. Even understanding that it was a process of transculturation, where the transfers were multidirectional, I maintain that neither the original parts that entered the encounter were preserved, nor did they merge into a harmonious whole, in this case: the 'canarianness'. My contribution in this article is to try to offer an interpretative framework from which these identity processes take on a more complex dimension from the notions of 'creolisation', 'racialisation', and 'genderisation'.Canarias desempeña un rol fundamental en los orígenes de la modernidad. Frente a la revisión histórica decolonial que sitúa los orígenes de esta etapa en 1492, con la llegada de Colón a ‘las Indias’, propongo este archipiélago africano como punto de partida para pensar las transformaciones inherentes a la empresa colonial inaugurada por la cristiandad latina. Los procesos de asimilación cultural que implicó esta empresa fueron relativamente rápidos en el archipiélago, pero nunca generaron un producto identitario homogéneo, ni se recrearon sin resistencias. Aún entendiendo que se trató de un proceso de transculturación, donde los trasvases fueron multidireccionales, sostengo que ni se preservaron las partes originales que entraron en el encuentro, ni estas se fusionaron en un todo armónico, en este caso: lo canario. Mi contribución en este artículo es tratar de ofrecer un marco interpretativo desde el que estos procesos identitarios cobren una dimensión más compleja y problemática a partir de las nociones de ‘criollización’, ‘racialización’, y ‘engenerización’.201200,157Q2ESCI9,3ERIH PLU

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