International Journal of Applied Business Research
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The Impact of Transformational Leadership on Employee Satisfaction, Employee Performance, and Employee Engagement: The Insurance and Pension Fund Service
Get PDFLeadership style is a complex phenomenon involving the leader, followers, and circumstances. The leadership style in an organization is also related to the overall success of the team. This study intends to determine whether transformational leadership carried out by a company has a significant positive impact on the outcomes felt by employees in the insurance and pension fund service cluster of State Owned Enterprises (SOEs). This study utilized Partial Least Square (PLS) in SmartPLS 3.0 with a sample of 372 employees from class 3 and class 4 SOEs in the insurance and pension fund service cluster of SOEs. The results reveal that transformational leadership significantly impacts the outcomes felt by employees (in terms of employee satisfaction, employee performance, and employee engagement). This study confirms the positive relationship between one type of leadership and employee satisfaction, employee performance, and employee engagement in the insurance and pension fund service cluster of SOEs. This study proposes new insights and theoretical as well as managerial implications. Future research can consider other variables that can give a significant positive influence on the outcomes felt by employees, for instance working environment
Dividend, Corporate Social Responsibility, And Non-Renewable Energy: Testing Board Diversity Alignments
Get PDFThis paper scrutinizes the alignments of the diversity the board of directors (BOD) towards dividends for tackling information asymmetry, corporate social responsibility (CSR), and non-renewable energy (NRE) consumption in order to gain communities' legitimacy. BOD diversity includes gender, age, education level, nationality, and accounting expertise. Data for this study were collected from 40 firms listed on the Indonesia Stock Exchange from 2017 to 2020, and panel data was then analyzed. The results show that board diversity does not impact dividends, except for foreign directors, but it represents strong governance and zero agency costs. Additionally, the diversity of the board’s gender, nationality, and accounting expertise negatively affects CSR while other variables are insignificant. Board gender and educational level have significant positive effects on NRE consumption (read: exacerbate) while other variables are relatively insignificant. BOD does not serve the community's interests as much as the investor, but they also have agenda to focus on pro-organization. However, sensitivity analysis has documented the board's apathetic attitude toward the environment. In addition to managerial implications, this research also suggests a top-down approach for regulators to remove the potential rhetoric of the renewable energy target
Immersive Experience in the Metaverse: Implications for Tourism and Business
Get PDFBy providing immersive and interactive experiences, the metaverse has been changing how tourists spend their vacation. It also presents new business challenges, such as gaming, marketing, education, and smart city industries. This research explores the opportunities and challenges presented by the metaverse in the tourism and business industries. This research also discusses the metaverse implications that can transform people's experience and consumption when traveling and consuming. A comprehensive literature review was conducted to explore the implications of the metaverse for the tourism and business industries. This study's findings reveal several examples of applying the metaverse and its implications. In addition, this study also discovered that the emergence of the metaverse significantly impacts the tourism and business sectors. In practice, the review findings make tourism and business stakeholders aware of the potential of this immersive technology. Tourism providers and business leaders might consider using the metaverse to promote tourism destination and their businesses and develop a system that can maximize the benefits of this immersive technology
The Quality of e-Ridesharing: Are the e-Ridesharing Passengers Satisfied?
Get PDFThe rise of ridesharing e-booking applications in Malaysia with their interesting features and characteristics seems to give a huge impact on the transportation industry. However, there are several issues pertaining to security, safety, legality, and regulations. Three primary service quality dimensions of e-ridesharing, which are considered fit and suitable in the context of the current study, are identified, including app quality, interaction quality, and physical environment quality. 487 questionnaires were used for data analyses. The subdimensions were verified using an exploratory factor, and regression analysis was conducted further. The result indicates that e-ridesharing service quality dimensions, which include app quality, interaction quality, and physical environment quality, are able to improve passengers’ satisfaction and re-ride intention. The findings are expected to help increase the quality of services offered by the service providers and contribute to the body of knowledge which can be replicated in the various service industries
The Impact of Business Ecosystem and Lifecycle on Start-up Creation Process – A Case Study of Indonesian Software Technology Start-ups
Get PDFEstablishing start-ups with a higher level of maturity requires a higher level of techniques, methods, and tools. However, presently established start-ups still encounter difficulties in determining how to quantify their performance and resilience with knowledge of the start-up development process. This study intends to investigate and evaluate the features of the start-up ecosystem throughout its existence. It employed an in-depth case study through interviews and observations to better understand the start-up ecosystem and lifecycle of Indonesian software technology start-up companies. This study utilized a qualitative approach based on multiple explanatory case studies. By providing a conceptual understanding of eight fundamental elements of the start-up ecosystem and lifecycle processes, this study contributes to the identification and investigation of start-up enterprises. The findings provide insight into how to describe start-up enterprises through a multiple-case study. This study discovered that each stage of the start-up lifecycle has a distinct emphasis on improving the ecosystem in order to create a more resilient start-up company
Motivation of Airbnb Host: Evidence From Pre-COVID Study In Sabah, Malaysia
Get PDFAirbnb, or also known as peer-to-peer accommodation has gained popularity in the hospitality industry. By using an online platform to align a guest's different needs with a host, a unique customized accommodation experience can be created. The guest side on motivation, perception, and satisfaction in participating in this platform have been often investigated. This paper explores the host perspective on what motivates them to become Airbnb host in the context of Sabah, Malaysia. Qualitative approach was selected with semi-structured interview were conducted among 16 Airbnb host located all over the state, in a six-month pre-COVID period (late 2019 to early 2020). Transcriptions were coded, analyzed, and structured into qualitative narrations. Using a Social Exchange Theory, intrinsic factors such as social benefits, passion on learning new culture, enjoyment in receiving recognition were identified in motivating host to participate in Airbnb. Other includes, extrinsic motivation, such as economic and monetary reasons. The findings provide insight into the host viewpoint, resulting in outcomes that can be used to draw more hosts that can provide a high-quality experience for guests in the future. At the same time, the research results are expected to contribute to sustainability of the peer-to-peer accommodation platform. Furthermore, this study recommends having a comparative study pre vs post COVID period to explore the motivations factors that could be affected by the pandemic
What Drives Tourist Loyalty toward Taiwan as a Tourist Destination? A Lesson Prior to the COVID-19 Pandemic
Get PDFThis study aims to develop an integrative model of loyalty formation to examine antecedent factors to visiting Taiwan. It clarifies the image of Taiwan as a tourist destination and the factors that differentiate this country from its competitors in terms of the target market. The data was collected from a total of 443 self-administered questionnaires. The responses were examined and analyzed using structural modeling. This study empirically confirms the quality–satisfaction–loyalty model and incorporates destination image and personality into it. The result reveals the direct impact of destination image, personality, service quality, perceived value, and customer satisfaction on destination loyalty. Besides, it affirms that destination image, both directly and indirectly, impacts destination loyalty through the role of destination personality. This study provides managerial implications for tourism industry practitioners in terms of future practical application; it can also serve as a reference for future studies
Business Model in Islamic Business Unit: A Lesson from Islamic Boarding Schools in West Java
Get PDFTraditional Islamic boarding schools or Pesantren in Indonesia are experiencing rapid development. To assist their educational funding, Islamic boarding schools create a business unit in the form of a cooperative called kopontren (hereinafter referred to as Islamic business unit). This study aims to discover what business model should be applied in Islamic boarding schools and what factors lead to the success of Islamic boarding school’s businesses. The case study was carried out by analyzing statistical data on Islamic boarding schools in West Java and conducting in-depth interviews with business actors from six Islamic boarding schools. In addition, the researchers directly observed the schools to determine the business activities and donations that exist. Validation was done by triangulating the data from business actors and academicians who were directly or indirectly involved in the Islamic boarding schools’ businesses. To strengthen the findings, the researchers analyzed the data using qualitative data analysis software called NVivo. The theory of business model, business unit, and Islamic boarding school was used as the basis of this research. This study discovers the efforts made by Islamic boarding schools in meeting their daily operational needs by applying the sharia business model. Through the Islamic business unit, the schools try to take advantage of the existing potential in their environment, participate in training and mentoring programs from the government, and establish cooperation with their networks
Predicting Future Halal Tourist Behavior: Incorporating Holistic Tourist Experience and Virtual Reality Experience
Get PDFThis study evaluates the role of experience visiting tourism destination in person as well as via VR in predicting Muslim tourist behavioral intention during the COVID-19 pandemic. The data were gathered using an online survey from 291 Muslim tourists from Muslim majority countries as well as non-Muslim majority countries. Partial least square was utilized to assess the behavioral intention model. The result shows that behavioral intention of tourists from Muslim countries is driven by experience quality and experience via VR, while tourists from non-Muslim countries are driven by experience with VR. Further, halal experience is not a significant factor in driving behavioral intention for halal tourists from both Muslim and non- Muslim countries
The Link between Engagement and Service Performance: The Mediation Role of Job Satisfaction and Customer-Oriented Behavior
Get PDFThis study investigates the impact of engagement on service performance, both directly and through the mediation role of job satisfaction and customer-oriented behavior, among Small-Medium Enterprises (SMEs) frontline employees. 451 frontline employee data were gathered from SMEs in the greater Bandung region, Indonesia. To examine the hypothesized relationship between variables, the data were assessed using Partial Least Square (PLS). Also, the Bootstrap method was employed to assess job satisfaction and customer-oriented behaviors’ mediation role. The result reinforces the existence of a multi-dimensional engagement concept that encompasses the engagement towards both job and organization. This engagement does not directly influence employee service performance; it is influenced indirectly through job satisfaction and customer-oriented behavior. The managerial practices and theoretical significance of these findings are examined