International Journal of Applied Business Research
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Responsible Consumption Behavior, Crucial Goals for Sustainable Development: A Systematic Review and Future Research Prospects
Get PDFResponsible consumption has been recognized as one of the efforts to achieve the SDGs, but it still requires much refinement, and at the moment, there is little time left until 2030 to achieve the SDGs. The academic literature is carried out through the PRISMA method, analyzing the study descriptively and thematically, and performing analysis synthesis to report the study results. The findings of this study are that the concept of responsible consumer behavior in a sustainable context has evolved in a more specific direction, no longer being a general statement of direct support for the SDGs. However, its implementation focuses on consumers' consumption consciousness to make their choices wiser, influenced by various internal and external factors. Based on the study we have drawn up a framework for developing research topics on sustainable behavior so that further research can quickly implement research themes across various industrial sectors and from multiple perspectives
People, Process, Technology, and Partner in Hospital Supply Chain Management: A Systematic Literature Review
Get PDFThis systematic review aims to identify gaps in the areas of people, processes, technology, and partners within hospital supply chain management. The analysis followed PRISMA (Preferred Reporting Items for Systematic Reviews and Meta-Analyses) guidelines to ensure a rigorous and comprehensive approach. The review identified significant gaps in each area. In terms of people, two key gaps were observed. First, there is a lack of research exploring the impact of hospital supply chain management on patients, particularly in relation to patient satisfaction and healthcare outcomes. Second, there is limited attention given to the role of government policies and regulations in shaping and influencing hospital supply chain management practices. Regarding the process, the review identified a gap in the understanding of service delivery within hospital supply chain management. In the area of technology, gaps were found in research related to specific technological applications. Specifically, there is a limited focus on the utilization of radio frequency identification (RFID), information technology (IT), and blockchain in hospital supply chain management. Exploring the potential benefits and challenges associated with these technologies would contribute to more efficient inventory management, enhanced traceability, and improved data security. Lastly, the review identified a gap in understanding the dynamics and effectiveness of partnerships within hospital supply chain management. Limited research has explored the strategies and best practices for establishing and managing partnerships with suppliers, distributors, and manufacturers. Investigating successful partnership models and factors influencing their effectiveness would enable hospitals to optimize collaboration efforts and achieve improved supply chain performance
In-search of Trainee’ Performance Drivers: Evidence from Internship Training Program for Indonesian Vocational Teachers
Get PDFThis study investigates the drivers of trainee performance in upskilling/reskilling training program through an internship for vocational high school teachers. Data was gathered from 652 high school business and tourism teachers nationwide who had completed an internship program managed by BISPAR, Indonesia. The data, analyzed using SEM-PLS, results in two important findings. First, training inputs, covering trainee characteristics, training design, and work environment, are important determinants of trainees’ experience in the internship program. Among these factors, statistical results reveal that training design is the key to trainee reaction and learning during the training. Second, the total effect analysis shows that teachers’ behavior in transferring new competency acquired from the training is greatly influenced by the school’s environment factors. The managerial implication of these findings is thoroughly discussed
What Factors Affect the Intention of Using Islamic Mobile Apps? An Analysis Using the UTAUT-2 Model
Get PDFThe use of Islamic applications in the current digital era has grown rapidly since users can access anything and everything with just a few clicks. The market potential of M-Productivity applications in Indonesia is large since this country possesses the largest Muslim population in the world with more than 200 million Islam believers. However, this chance seems to be neglected by application developers in Indonesia. This study attempts to investigate the factors that influence consumer intentions to use Islamic M-Productivity applications by employing the UTAUT 2 model as the research model. A self-administered questionnaire was distributed, and 320 valid responses were generated from Muslim users who have or are currently using Islamic M-Productivity applications. PLS-SEM was applied as a data analysis technique to examine the hypotheses of this study. The results explain that performance expectancy and habit significantly influence a person's intention to access Islamic M-Productivity applications. In addition, this study theoretically enriches the literature on consumer intentions to use Islamic mobile applications and their factors
The Effect of Social Capital and Collaborative Knowledge Creation on E-Business Proactiveness and Organizational Agility in Creating Business Sustainability
Get PDFSocial capital is significant for an organization while collaborative knowledge creation and e-business proactiveness support the organization in every business process. This research intends to identify social capital and collaborative knowledge creation in influencing e-business proactiveness and organizational agility in order to obtain business sustainability. This research was conducted in three months on 24 companies from the Financial Services Industry (FSI) sector in Greater Jakarta, Indonesia, involving 155 respondents. The data was analyzed using the SEM-PLS. The results confirm that social capital positively impacts e-business proactiveness and collaborative knowledge creation in the FSI sector. Besides, e-business proactiveness and collaborative knowledge creation demonstrate a positive influence on the FSI’s organizational agility. Then, organizational agility significantly impacts business sustainability, while e-business proactiveness has yet to be proven to increase business sustainability in the FSI sector. The managerial implications of this research can be applied by organizations in developing social capital through social networks such as business partners in order to improve other aspects in creating business sustainability
The Influence of Chatbot Anthropomorphism on Trust, Intention, and Engagement of Indonesian State-Owned Bank Customers: Investigation Using the DOI Theory
Get PDFNowadays, artificial intelligence (AI) is growing rapidly, especially in Indonesia. Chatbot is one of the new forms of technology in AI that works like humans. Its great development is evidenced by the major adoption of chatbots in various industrial sectors, especially in the banking industry. This study intends to investigate the anthropomorphism of chatbots as one influencing factor of the trust, intention, and engagement of state-owned bank customers in Indonesia. The study employed the DOI theory since consumer behavior toward new technology is determined by his beliefs on that particular technology. The research used non-probability sampling with a total of 108 respondents who had or frequently used chatbots for their needs. The data was processed using the Partial Least Square method to analyze the measurement and structural model. The results show that all variables of chatbot anthropomorphism have a positive effect on trust, intention, and engagement of state-owned bank customers in Indonesia. This study provides insight for bank managers to continuously develop chatbots in order to get better quality and security so that customer trust, intention and engagement can increase
Exploring the Persuasion Effects of Threatening Content in COVID-19 Advertising: The Roles of Threat Intensity and Sensation Seeking on Consumer Attitudes
Get PDFThe COVID-19 pandemic has resulted in a wave of advertising activities advocating care for the community in a time of crisis. These COVID-19 ads often feature threatening depictions of the crisis as a persuasion strategy. Hence, the present study explores the persuasion effects of COVID-19 advertising by focusing on threat persuasion. Specifically, by adopting an online experiment with 724 U.S. participants, this study investigates how the threat intensity of crisis depictions featured in COVID-19 ads (low vs. medium vs. high) interact with individual differences in sensation-seeking in order to impact ads and brand attitudes, through the mediating pathways of positive moral emotions (warmth and gratitude) and corporate social responsibility (CSR) authenticity. The results reveal that the high-threat crisis depiction generates the lowest warmth and ad attitudes, whereas the medium-threat crisis depiction yields the strongest gratitude and better brand attitudes than the low-threat crisis depiction, but only for low sensation seekers (LSS). Also, for LSS, exposure to the medium-threat (versus low-threat) crisis depiction increases their gratitude, which leads to higher CSR authenticity, and, eventually results in more favorable ad or brand attitudes. On the contrary, for high sensation seekers, threat intensity does not have an indirect effect on the ad or brand attitudes via warmth, gratitude, and CSR authenticity
Facts and Fictions: Focusing on TripAdvisor Reviews of Mount Tangkuban Parahu
Get PDFFolklore as a form of intangible cultural heritage can be used as a strong cultural capital for tourism development. The existence of the legend of Sangkuriang, which is thick among the Sundanese community, and other aspects such as geological and volcanological aspects become tourism strengths of Mount Tangkuban Parahu. Using content analysis on traveler reviews on TripAdvisor pages, this article explores how "Sangkuriang'' affects travelers. The word mining technique on TripAdvisor reviews from 2011 to 2021 shows several frequently appearing topics in the reviews. Furthermore, the network visualization shows that words with folklore connotations are often related to the landscape of this mountain. In other words, the presence of folklore is depicted physically in a narrative. However, some reviewers see this mountain from its physical sides, such as the beauty of the scenery and the presence of a crater that emits a sulfur smell. The findings of this study show that travelers tend to process factual and fictional information simultaneously and share it as information in their reviews
E-WoM Engagement and Purchase Intention on Social Commerce Specialized in Beauty Products: A Perspective from Young Female Consumers
Get PDFThis study intends to analyze the impact of e-WoM engagement on social commerce applications of beauty products on customer purchase intention. The Theory of Reasoned Action (TRA), Technology Acceptance Model (TAM), Elaboration Likelihood Model (ELM), and Social Support Theory were employed to investigate the effect of e-WOM engagement on purchase intention. Data were collected from 356 social commerce users in Indonesia, and PLS-SEM was used to analyze the relationship between variables. This study discovered that e-WoM engagement positively affects purchase intention. All the TAM constructs, consisting of innovativeness and social support, also have a positive impact on e-WoM engagement and purchase intention. However, information characteristics have no significant impact on e-WoM engagement. Business players of beauty products and managers of online businesses should pay attention to factors that shape customers’ attitudes to engage in e-WoM in order to stimulate positive e-WoM engagement. This study proposes a new model for research in the field of social commerce and becomes the first research concentrating on social commerce specializing in beauty products
Assessing West Java Supply Chain Financing System (SCFS) Using SWOT Analysis
Get PDFSupply chain system implementation consists of two necessary elements, the network design and the information technology (IT). In West Java, Supply Chain Center (SCC) implementation notion is based on the province’s current SMEs circumstances, including low financial performance, decentralized data, and no roadmap between actors. This research analyzes West Java Supply Chain Financing System (SCFS) using strengths, weaknesses, opportunities, and threats (SWOT) analysis. Qualitative methodology was employed for this research. First, the primary data was collected from focus group discussion (FGD) and the secondary data was obtained from West Java government documents. Second, this research used SWOT analysis from collected data which generate nine alternative strategies to build effective SCFS to cope with identified issues and its implications to expand rural financial services, supply chains, and overall sustainable development