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Community of inquiry, self-regulated learning, and learners' satisfaction in entrepreneurship massive open online courses (MOOCS)
No full textMassive Open Online Courses (MOOCs) as a new learning platform are rapidly growing, providing learners with positive learning outcomes. Although past studies have highlighted the experiences in MOOCs from the perspectives of learners, the
insights to the satisfaction in learning within the MOOC context is still marginal. Based on the Community of Inquiry (CoI) model and Self-Regulated Learning (SRL) theory, this study has examined the relationships between teaching presence, social presence, cognitive presence, self-regulated learning, and learners’ satisfaction in Malaysia MOOCs. A sequential explanatory mixed-method approach has been employed. Data has been collected from 398 MOOCs learners through a web-based survey, with 11 learners subsequently being interviewed to provide depth to the data. The hypothesised relationships have been tested using structural equation modeling (SEM) via AMOS version 23, while ATLAS.ti version 8 have been employed to assist the thematic analysis of the interview data. The findings of SEM indicated that
teaching presence, cognitive presence, and SRL strategies significantly explained learners’ satisfaction in MOOCs. Besides, there were significant indirect effects through SRL from social presence, and cognitive presence to satisfaction. However, SRL did not mediate the relationship between teaching presence and learners’ satisfaction. Further, through the thematic analysis of learners’ interview data, four themes were deductively developed from the findings of quantitative phase and one more theme (MOOC acceptance) was inductively emerged in explaining satisfaction in MOOCs. The study contributes to this area of research interest by highlighting learner-level variables that influence learners’ satisfaction through the theoretical perspectives of CoI and SRL. The findings have also provided practical implications for MOOC developers and instructors in designing MOOCs that focus on strengthening the teaching, social and cognitive presences, encouraging learners’ ability by implementing SRL strategies and inculcating MOOC acceptance to enhance
online learning satisfaction
Critical constraints of facility layout problem for Sultanah Bahiyah Library
No full textFacility Layout Problem (FLP) is a classical problem that widely exists in various fields. Recently, there is an increasing concern about energy saving for large-room buildings. This is because a large-room building can accommodate a large number of people at a time. Improper facility layout can affect the thermal environment, circulation of people, and energy consumption in the large room. Hence, there is a need to study FLP in a large room. However, this issue is either still lacking research evidence or often overlooked in the literature. The trend of recent studies in FLP is more inclined towards leverage optimisation or meta-heuristic approaches. Some optimisation approaches rely on the penalty function to solve FLP. It is argued that the constraints in the penalty function are usually being prioritised only by human judgement and intuition, and these could lead to bias and imprecise FLP objective function. Therefore, this research aims to identify the priority of FLP constraints in a large room using the Multi-Criteria Decision Making (MCDM) approach. The quantitative method of MCDM was developed in this study, and the results were based on the Decision-Maker's subjective opinion. Seven weighting methods were developed and validated using experimental procedures. The empirical result was compared and analysed. The Sum-Reciprocal (SR) technique highlighted the closest to the average value by 0.09%. The ability of the technique to produce the ranking with a small total weight difference (i.e. less than 10%) indicates the uniformity of the Decision Maker's assessment and is considered appropriate and sufficient. The approach and resulting yield of this study are anticipated to improve the decision-making of FLP formulation and contribute to better decision-making for FLP in library buildings
Factors that influence differences in interpreting public ruling: In achieving high tax compliance
Get PDFTax is an essential financial model that administered by the government by the way of collection of tax from individuals or corporations. Taxes are essential sources of income use by government for development of a country as well as to accommodate the public services responsibility. For decade research has been done on the tax compliance aspect and various factor has identified that might impact the collection of tax revenues. Interpretation never been an important aspect in the research and the closest research in Malaysia is readability test on Income Tax Act (ITA) 1967 and Public Ruling (PR) the explanatory tax materials. Accordingly in this study, it is aimed to explore further on the PR and examine factors that influence differences in
interpreting PR that might impact compliance level of taxpayers. This study is mainly focused on the factor that influence differences in interpreting PR and constructed in a form of survey questionnaire. The population of analysis is licenced tax agents in Selangor, Malaysia who were selected via a simple random sampling collected from licenced tax agent list available at Inland Revenue Board of Malaysia (IRBM) portal. This research focusses on establishing factor that influence difference in interpreting therefore measurement element that need to cover is interpretation or understandability. The findings appear to be significantly positive in relationship in constructed word, presentation material, educational background and working experience with difference in interpreting PR among tax agent in Selangor, Malaysia. This research outcomes assumed to be an added value to tax knowledge and literatures and for future research in tax environments. Meanwhile, it could help tax authorities to improve upcoming PR texts where it utilized in achieving high tax
compliance
Internal service quality in IT service management: insights from the perspective of IT service employees
Get PDFIn this Digital Transformation era, businesses are continually finding and implementing technology to run their business productively and efficiently. A service framework must be in place to support the end-users in optimizing the usage of ICT systems, and in managing the service delivery of the ICT services, technical professionals are a crucial factor in service delivery performance. Substantial research in internal service quality within their domain has been established in other service industries. However, there is limited research in internal service quality in the domain of IT Service Management. This study inquired on how the internal service quality of IT Services Management is affected by the internal service gaps. A qualitative research method was employed in this study. The seven participants who participated in the study were selected based on a purposive sampling method drawn from the population of IT Professionals who worked in the IT Services organization. Data collection using a semi-structured interview was conducted for one month, and the data were analyzed using thematic data analysis. This study revealed that in an IT Services organization, situations such as failing SLA, resource crunch, employee frustration, and job burnout are the subtle symptoms of deeper functional and organizational issues in IT Service Management. It was also revealed that the fundamental conditions that shape the overall internal service quality experience of the IT Services professional are the elements of leadership support, sense of autonomy, and service delivery mindset. Positive internal service quality experiences, on the other hand, are attributed to strategic leadership demonstrated by the management, dedicated roles and dynamic teamwork, and comprehensive knowledge management strategy. The insights gained from this study would contribute to improving the internal service quality in IT Services Organization
The determinants of employee engagement: the study among academic staff in Malaysia private higher education institutions
Get PDFEmployee engagement is crucial for the development of any organisation. Abundant studies have shown that organisations with engaged employees experience greater benefits. However, studies found that there is a crisis in terms of employee engagement
among academic staff working in the private higher education sector and it needs to be addressed at the earliest to achieve the aspiration of the government to position the country as a hub for tertiary education in the region. Thus, using social exchange theory and job demand-resource (JD-R) model, this study was carried out to investigate the relationship between job demands (work-family conflict, work overload) and job resource factors (perceived organisational support, rewards and recognition) and employee engagement. The data was collected from 341 academic staff working in the selected private universities through an online survey and the respondents were selected based on disproportionate stratified random sampling method. SPSS version 23 was used to test the proposed hypotheses of the study. The results of the study indicated that job demand factor of work-family conflict negatively
influenced employee engagement. However, the other job demand factor, which is work overload, did not reveal an anticipated negative relationship with employee engagement. The result also found that job resource factors (perceived organisational support, rewards and recognition) are positively related to employee engagement. This study contributes to the engagement literature by examining the factors affecting employee engagement among Malaysian academic staff, which has been carefully selected to suit the academics’ work setting and the nature of their job. Moreover, the study will also guide the practitioners to propose policies and strategies to enhance the engagement of academic staff
The interrelationship between safety management practices and safety awareness among construction employees working at MMC Gamuda KVMRT (T) Sdn Bhd
Get PDFSafety management practices play an important role in minimizing accident rates in the workplace through implementations of new and better solutions to prepare both employers and employees to have positive mindset and also improve the workplace conditions towards safety and health. This study is between safety management practices and safety awareness in Klang Valley Mass Rapid Transit (KVMRT) Line 2 under MMC Gamuda. A self-administrated questionnaire has been applied among among 200 employees in MMC Gamuda. The findings of this study revealed that all elements in safety management practices have significant correlation with safety knowledge. Meanwhile, among elements that have significant relationship between safety management practices and safety motivation are management commitment, safety training, safety training, workers involvement, safety communication and feedback and safety rules and procedures. Safety promotion policies were identified as not significant with safety motivation. The overall findings provide valuables guidance for researchers and practitioners for identifying solutions that can improve safety and health at workplace
The influence of ergonomics factors on musculoskeletal disorders (MSDS) in manufacturing company
No full textMusculoskeletal disorders (MSDs) has always been related to poor ergonomic application at workplace such as improper posture, repetitive movement, force load activity, poor workplace condition and inadequate workstation design. MSDs not only caused by ergonomics physical factor but including mental perspective. Mental
workload is known as occupational stress which contribute to development of MSDs. Reported cases related to occupational musculoskeletal disorders in Malaysia showed increasing trend in the past few years and manufacturing industry contribute the most
reported cases. Therefore, the objective of this study is to investigate the influence of ergonomic factors on musculoskeletal disorders among workers in manufacturing company by considering work posture, workstation design and mental workload as the
variables. This cross-sectional study is conducted at Auto Parts Manufacturer Sdn. Bhd., in Bukit Beruntung, Selangor. The sample included 200 workers who working in production department. Data is collected using socio-demographic features questionnaire, work posture condition and workstation design questionnaire, NASATLX
questionnaire and modified Nordic Musculoskeletal questionnaire. Data is analyzed using SPSS software. Data analysis procedures is being used in this study including descriptive analysis, hypothesis testing, Pearson correlation and multiple regression
The GLC turnaround framework: a case study of turmoil GLC
Get PDFThe study is intended to investigate the approach for the turnaround of turmoil GLC in Malaysia. The focus of this study is to explore the measure taken by turnaround managers to stabilise the company and improve the performance by examining measures taken during the processes. Semi structured, open-ended interviews were
conducted to survey the data and analysed using the content analysis to determine the factors significant to the process. The human factor is the general finding, but in specific, self-interest and incompetency are two significant factors contributing to the turmoil. At the same time, competency, strategic planning, decision making, good governance, political influence and integrity were the findings of the turnaround process. All the listed factors are worthless should the factor of integrity is not present
CEFR aligned corpus contrastive genre analysis of sales emails of entrepreneurship undergraduates
Get PDFThis study investigates the generical features used in writing business discourse prepared by the undergraduates of Universiti Malaysia Kelantan (UMK). The aim of this research is to contrast the generic structure of student’s sales email and Bhatia’s (1993) sales promotional letter. Data is gathered from the student’s assignment for English for Business subject submitted online. The methodology used in this thesis of written communication is Computer-Assisted Corpus Analysis (CACA) by Singh (2014). The
particular moves and lexical frequency in both texts; Sales Reply Email and Sales Inquiry Email were manually tagged and later, categorised individually. The moves found were then analysed by two interraters before their agreement were calculated using Cohen’s kappa method. Then, the lexical variation was programmed into CLAWS Tagger and AntConc applications. The rhetorical structure of Sales Reply Emails has 9 moves while
Sales Inquiry Emails has 7 moves. Nevertheless, the lexical analysis which compared students’ writings to the global CEFR scale have shown that only 35 words of C1 CEFR level are utilised by the students. Based on the findings, despite the similarities in the moves applied by the students, there are also apparent dissimilarities in terms of the content and organisation of the moves utilized
Factors that influence investment decision making in shariah compliant stocks in bursa Malaysia
Get PDFShariah compliant stocks is one of the asset types of Islamic equity market offered by Bursa Malaysia. This research paper examines the factors that influence the investment decision among retail investors in investing for shariah compliant stocks in Bursa Malaysia by measuring the investment knowledge, perceived behavioural control, subjective norm and attitude. The study employed a quantitative type of research using questionnaires and the sample comprised of 152 retail investors in Klang Valley through online surveys. The theoretical framework was developed based on the Theory of Planned Behaviour (TPB) in this research. The findings from this research would provide an understanding of the variety of decisions to be made by retail investors based on the current factors and the outcomes results for every decision have been made and identified the most influencing factor on the company's has been choosen by retail investors, company’s future policies and strategies also will be affected since investment decisions by retail investors will determine the companies strategy to be applied