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Spirituality at work, HRM practices, employee engagement and job performance among nurses at public hospitals
Get PDFGiven the crucial roles of nurses in determining the effectiveness and sustainability of the healthcare system, their performance is acknowledged to be important in the provision of quality of care. However, it has been reported that job performance of nurses in the Malaysian general healthcare has declined over the past few years. There has been a great deal of research concerning factors that influence job performance of nurses such as spirituality at work, HRM practices and employee engagement. Therefore, this study seeks to examine the direct influence of spirituality at work and HRM practices on job performance and on employee engagement. The indirect influence through employee engagement is seen as a mediator on the relationships. Data was gathered through purposive sampling. A total of 987 usable data from ten general hospitals in Malaysia were used for further analysis. PLS-SEM was used to assess the measurement model and structural model. The bootstrapping output revealed a support on the relationship between spirituality at work, career development, performance appraisal, training and development and employee engagement on job performance among nurses. Besides, the study found a direct significant relationship between spirituality at work, employee participation and training and development on employee engagement. Meanwhile, the indirect effect showed that employee engagement mediates the relationship between spirituality at work, employee participation, training and development on job performance among nurses. The practical implication indicated that spirituality at work and HRM practices restrains the negative impact of nursing shortage as well as improving job performance of nurses and better working environment. Future research may expand on the scope of the study by incorporating other variables to extend the framework proposed in this study
The moderating effects of the external environment on the relationship between technology strategy and organizational performance
Get PDFTechnology strategy has been considered as a robust mechanism for improving business growth and achieving competitive advantage, yet there are limited empirical and confirmatory researches in this area. Therefore, this study investigates technology strategy and its relationship to organizational performance. Technology strategies consist of pioneer-follower posture, technical investments: internal R&D, the intensity of product upgrades, external technology sources, and product and process technology. This study also examines the role of external environments in moderating the relationship between technology strategies and organizational performance in the Malaysian manufacturing companies’ context. This study employed a survey strategy to examine the hypothesized research model and used a probability sampling design based on the sampling frame obtained. 96 responses were collected via a standard structured questionnaire from chief executive officers and managers of Malaysian manufacturing companies. PLS-SEM technique was used for the analysis of data. The findings of the study indicated that there are five dimensions of external environments. These are dysfunctional competition, institutional support, environmental turbulence, strategic alliance for product development, and political networking strategy. The findings also revealed that technology strategies influence the organizational performance of Malaysian manufacturing companies. In particular, the findings found
a significant positive impact of technology strategies on organizational performance. In terms of the moderating effect, external environments moderate the relationship between technological investments and organizational performance and the
relationship between product and process technology and organizational performance. These findings suggest that technology strategy is considered a nerve system and a backboned in determining organizational performance and success. The implications of this study fold into theoretical and managerial. It further explains the construct of technology strategy and its relationships with external environments and organizational performance in manufacturing companies. Practically, the findings provide information that benefits the Ministry of International Trade and Industry, the Federation of Malaysian Manufacturers, and a broad range of relevant stakeholders in developing more industry and government agency strategic collaboration such as technology transformation programs to enhance organizational performance potentially. Understanding external environments that strengthen the relationship of technology strategy and organizational performance also enrich the technology strategy literature
Faktor penentu tahap kepuasan pengguna terhadap “stamp assessment and payment system” (stamps) di Muar, Johor
Get PDFThe world was affected by the disaster of the Covid-19 disease epidemic that began at the end of year 2019. This consequence led to the closure of private and government premises and the implementation of online services became an alternative way instead of existing face-to-face services. In order to speed up the current of digitization and faced the challenges of Covid-19 pandemic Inland Revenue Board of Malaysia (IRBM) replaced the manual Digital Franking System to Stamp Assessment and Payment System (STAMPS), especially for agents and companies where it is carried out entirely online. This study was conducted to identify the level of user satisfaction of the STAMPS system in Muar District. This research also examines the determining factors and their correlation toward user satisfaction of the STAMPS system in Muar District. A total of 100 external and internal user respondents were involved in this research, consisting of STAMPS agents from law firms and IRBM officers. Three quality of e- Service model was applied to determine the factors that contribute to the level of user satisfaction of the STAMPS system. The analysis was carried out descriptively, regression and correlation and the results of this research found that users of the STAMPS system have rated a high level of satisfaction after using this system. Findings of regression analysis, the factors of web design and efficiency are the biggest contributors to the level of user satisfaction of STAMPS in Muar district. Two factors which are web design and information have a strong correlation with the assessment of user satisfaction. While factors of efficiency, system availability, responsive and ease of use show a moderate relationship with the assessment of user satisfaction. The privacy factor shows a weak relationship strength with user satisfaction ratings. Any good and service marketed or used by the community must be evaluated to find the level of user satisfaction after using it. The high level of customer satisfaction achieved by IRBM Muar through STAMPS is an indicator and appreciation for the organization and it becomes a benchmark demonstrated IRBM is on the right path in achieving the objectives of system development. The contribution of STAMPS which became a new platform in continuing services during the infectious epidemic can be proven by the increase in the collection of stamp duty against Malaysia's direct taxes in 2021
Factor affecting tax compliance among online business SMEs
Get PDFThis study aims to examine the level of tax compliance among online business in Malaysia who conduct business at the micro level SMEs. This qualitative study was conducted to obtain an in-depth view from online traders in the sole proprietorship category in Malaysia. This studyuses factors that are often used to see the level of tax compliance, namely tax knowledge, tax compliance costs, tax complexity and poor record keeping. Five sole proprietor category onlinebusiness who run micro businesses around the Klang Valley were selected as a study sample and telephone interviews were used as research instruments. As a result of the findings of the study, it can be concluded that the respondents have basic tax knowledge and they hope that this knowledge of taxation can be provided more to businesses or taxpayers who are new to submitting tax forms for the first time. Basically, the cost of tax compliance and tax complexity is still acceptable to them and the role of tax agent helps them is undeniable. For the poor records keeping, respondents expect a simple and easy-to-practice mechanism to be found in order to facilitate their taxation affairs and at the same time smoothen the affairs of tax audits on them. Additional research is recommended to examine current taxation education to see the level of effectiveness of such education on sole proprietors who run online businesses compliance
The impact of big data utilisation on Malaysian government Hospital performance
Get PDFThe Malaysian healthcare systems face incredible challenges as technology is being used more and more widely and citizens' expectations are increasing just as rapidly. Meeting costs and
improving health outcomes would also serve as obstacles. In this context, Big Data can help providers achieve these objectives in an unparalleled manner. The Healthcare industry is adopting big data in daily operations to ensure excellent performance. However, the Malaysian government hospitals remain unable to implement Big data. Besides, previous studies relating to use of big data among Malaysian government hospitals and its implication to hospital performance is
inadequate. Hence, this study examines the mediating role of use of Big data (UBD) on the relationship between hospitals performance (HP), Data quality (DQ), data integration (DI) and data governance (DG). Study framework is established from theories namely Resource Based View (RBV), extending the DeLone and Mclean IS Success Model (D&M ISSM). Data was collected from Malaysian government hospitals. Total questionnaires of 560 were distributed and 212 were responded. The convenience sampling technique was used. Hypotheses tests were performed via Smart PLS 3.9. Results show DQ and DI have significant direct relationships with the UBD. However, DG is not significant with UBD. Findings on use of big data as a mediating
variable reveal DQ and DI have significant direct relationship with UBD except DG. Findings provide important insights to Government, policy-makers and researchers to further understand the use of big data to enhance hospitals performance in Malaysia. Organisations are struggling to fulfill all their expected big data related analysis skills in the workplace. Failure to interpret the produced reports in this respect may lead to serious misjudgements and doubtful decisions. This study focused solely on the performance of Government hospitals in Malaysia. There is a need to investigate the performance of other types of hospitals and clinics (Clinicals and Specialist centers), such as private hospitals, clinics and specialist hospitals. As a result, the analysis is constrained by the fact that hospitals or treatment center characteristics vary depending on the form of facility and funding in the healthcare sector. Future research could look into hospital performance and big data technologies in other parts of the world, as well as other sector activities, which could provide more in-depth information. Besides, Future research can also explore how and why big data capacity contributes towards improvement of some IT-enabled transformation activities by means of thorough single or multiple case studies. This is especially true of the most frequent value chain, which leads to profitability from analytical capacity from concrete evidence medicine and IT infrastructure advantages
Awarness on animal welfare handling and transportation elements during festive season among traders in Kedah
Get PDFAnimal welfare is receiving increasing attention from Malaysian society and the international community. The World Organization for Animal Health (WOAH) has developed a standard guideline for animal welfare to be applied by all WOAH member nations. WOAH's animal welfare standards encompass a wide range of animal welfare issues, including animal transport. According to the USDA, 2022, the majority of animals, including those utilised for study or display, will be transported by truck, trailer, aeroplane, or boat at some point in their life. Transport can be a substantial cause of stress for animals; therefore, it is crucial to consider their welfare throughout the process. Animal welfare concerns in Malaysia appear to be on the rise. This trend appears to be growing, maybe because of increased public awareness of animal welfare. The importance of animal welfare during the handling and transport of animals must be assessed with respect to the understanding of farmers, particularly animal traders. This study seeks to determine the degree of knowledge, attitude, and practise (KAP) among animal traders about the welfare of Aidiladha sacrificial animals during handling and transportation, and to develop concrete solutions to solve this issue. The results indicated that majority animal traders in the State of Kedah have a high KAP level, with 85.72% have high knowledge, 94.6% have high attitude, and 98.22% have high practice in animal welfare during handling and transport. Attitude and knowledge variables were also shown to have a relationship with best practises, with the relationship between attitude variables and best practises being particularly high. Consequently, the KAP survey of animal traders reveals the level of animal welfare knowledge during handling and transit. Consequentially, the government's efforts to educate stakeholders and the public about animal welfare must consist of an ongoing enforcement and awareness campaign. Further study needs to be done to assess among others livestock industry player and public opinion on animal welfare practice during handling and transport for government better understanding for better future policy formulation, strategic planning, and animal welfare implementation
The impact of innovation, technology and community factors on innovative services in Dubai police-the moderation role of government intervention
Get PDFThis research aims to study the impact of innovation and technology (the ability to innovate, use of technology, community cooperation, community communication) on innovative services in light of the mediating effect of government intervention on that relationship in the Dubai Police. The study is quantitative systematic research based on original data collected for the target population of Dubai Police based on a wellstructured survey. The study is an empirical investigation by surveying civil servants in Dubai Police who know a lot about security developments in Dubai based on a predetermined hypothesis. The target group or study group selected for this research work is equivalent to the total number of employees working in Dubai Police who would like to respond to the questionnaire during the data collection period. The actual sample size is 344 employees, and the distributed survey is 534, which was distributed using face-to-face data collection methods in a style suitable for the selected samples in 2021. In general, the statistical results showed satisfactory predictive power and significant predictive significance of the model, the relevant R-squared value of the model was 0.570 (57% power) and the related Q-square is 0.341 (34.1% correlation). The study reached many results, the most important of which is that Dubai Police is proactive in preventing crimes by discovering the latest technologies. Also, the vast majority of innovation applications carried out by Dubai Police effectively meet the needs of society, while modern innovations in Dubai Police contributed to protecting Dubai citizens from domestic and international crimes
Institutionalization of management control system practices in a local-government-owned water supply company in Indonesia
No full textThe Management Control System (MCS) is a tool and an organisational device to ensure that strategies planned by the organisation could accomplish its goals. To date, research regarding MCS focuses more on profit-oriented companies. There has been a lack of studies investigating the MCS application in a firm that balances its orientation of profit and social mission. To fill this gap, this study investigates how MCS is applied and institutionalised in a local government-owned company to control its operation. In addition, this research explores how learning is involved in the process of MCS institutionalisation to build a control culture. This research utilises an ethnographic case study. Primary data was gathered through interviews and observations while secondary data was collected by reviewing the company's documents. Semi-structured interviews were conducted with 14 respondents. Meanwhile, observations were conducted from 2012 to 2018, during which time the researcher was assigned as the Board of Controller at the company. To corroborate data from interviews and observation, few relevant documents of the company were reviewed. It is found that management control practices in this water supply company is institutionalised in organisational culture by adapting collaborative learning throughout the business processes. There are four important foundations which are crucial when management control practices are institutionalised in organisational culture; they are collective culture, reward orientation, culture control, and learning environment. This research contributes in developing a conceptual framework of learning-based institutionalisation. It is believed by people in the organisation that learning-based institutionalisation will produce stronger control culture. Finally, directions for future research were discusse
Stock market reaction of political connections surrounding 2018 Malaysian general election
Get PDFThe aim of this study is to examine the relationship between politically connected firms (PCON), types of PCON (patronage, clientelism, nepotism, cronyism and Bumiputra ownership), the age of the PCON and stock market reactions surrounding the 2018 Malaysian General Election (GE). Analyses were conducted by utilising data from firms listed on Bursa Malaysia. The Ordinary Least Squares (OLS) regression method was used to test the hypotheses. Based on the efficient capital market theory, Bursa Malaysia is deemed as a semi-strong efficiency market since the Malaysian stock market adjusted efficiently to the news of Barisan Nasional being defeated for the first time in the 2018 Malaysian GE. The political uncertainty theory indicated that firms were severely affected when exposed to high uncertainties of the government in power. Thus, significantly negative abnormal returns were experienced by PCON, while non-PCON showed significantly positive abnormal returns. The market also reacted significantly and negatively to types of PCON, such as patronage firms and clientelism firms. Furthermore, no significant differences were found between cronyism, nepotism, Bumiputra ownership, older PCON and stock market reactions. Further analysis using a non-parametric test showed that PCON types, such as patronage, clientelism and Bumiputra ownership firms contributed to a significantly negative stock market reaction. This indicates that these types of firms were statistically lower stock market reaction than non-PCON. Further analyses generated a unique list of PCON related to the main political figures namely, Mahathir, Daim and Anwar, by refining and extending previous studies based on Malaysia's changing political scene. The outcomes of these studies may assist regulators, investors and PCON in managing their relationships with and in the stock markets
Penentuan tahap kepuasan pengguna terhadap penggunaan sistem MyTax di kalangan pembayar cukai di Malaysia
Get PDFThis study discusses the customer satisfaction level in the use of the MyTax System among taxpayers in Malaysia. The performance of an organization's e-services can be evaluated comprehensively through the level of customer satisfaction. An organization will be able to identify the strengths and weaknesses in the e-services provided to users. Thus, the organization can implement several initiatives to improve the quality of electronic services, provided for consumers and thus increase competitiveness. Four independent variables namely the system quality, information quality, service quality, and the use of MyTax were adapted to assess customer satisfaction with MyTax. The methodology used is a set of questionnaire which was randomly distributed to 250 taxpayers in Malaysia. A total of 151 respondents from various backgrounds had provided feedback. This study focuses on seven (7) hypotheses to see the results of the positive relationship that exists between the independent variables and the level of customer satisfaction. The findings of the study show that System Quality (KS), Information Quality (KP) and Service Quality (KP) have a significant relationship with the use of MyTax and user satisfaction. The study also found that the use of MyTax has a significant relationship with customer satisfaction. Taxpayers' proposal for IRBM to provide a platform through MyTax to upload supporting documents and receipts need to be considered so that it can benefit taxpayers, the tax system and the country. However, the IRBM may require high operating costs as it requires larger digital storage stores. Therefore, further study needs to be done to identify its effectiveness and whether the development of MyTax will increase the total number of tax collection