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Factors affecting employees’ engagement at Royal Malaysia Customs Department, Central Zone, Malaysia
Get PDFThe engagement of employees is essential to the success of any organisation. Emphasising the importance of employee engagement can benefit both the employee and the employer. Employee engagement shows a positive emotion that attaches employees to their work and the organisation can gain profit results due to employee engagement. The objective of this study is to identify the factor affecting employee engagement in the Royal Malaysia Customs Department, particularly Central Zone. To achieve the objectives, four (4) variables were used in this study: transformational leadership, organisation culture, innovation work behaviour and self-efficacy. This study focus on RMCD, Central Zone, namely RMCD Wilayah Persekutuan Kuala Lumpur (Unit I), RMCD Selangor (Unit II), RMCD Kuala Lumpur International Airport (Unit III) and RMCD Putrajaya (Unit IV). The respondents among professional level employees from grades WK41, WK44 and WK48 from various departments in RMCD. For research methodology, The researcher used a quantitativemethod and the Pearson correlation method was applied to evaluate the hypotheses on the relationships between variables. The data were collected using a questionnaire method. Three hundred (300) questionnaires were sent out to respondents, and two hundred and five (205) or 68% were returned. The data were analysed using Statistical Package for Social Sciences (SPSS) version 27. The study indicates that all variables tested significantly affect employee engagement. The finding of the result recommends that to enhance employee engagement among RMCD employees, management has to focus more attention on transformational leadership, organisation culture, innovation work behaviour and self-efficacy
Hubungan persekitaran kerja dan beban kerja terhadap tekanan kerja dalam kalangan pegawai penguatkuasa semasa pandemik Covid-19
No full textTekanan Kerja di tempat kerja dalam kalangan pekerja merupakan salah satu isu penting yang perlu ditangani dan diberi perhatian oleh setiap pengurusan organisasi dan juga bagi penyelidik untuk memahami impaknya ke atas pekerja dan organisasi. Pada masa ini, tekanan kerja dalam kalangan pekerja adalah satu cabaran yang dihadapi oleh banyak organisasi yang sentiasa berusaha untuk mengatasinya. Oleh itu, untuk mendapatkan pemahaman yang lebih baik, kajian ini mengenal pasti hubungan beban kerja dan persekitaran kerja terhadap tekanan kerja. Tujuan utama kajian ini adalah untuk mengkaji pengaruh beban kerja dan persekitaran kerja terhadap tekanan kerja dalam kalangan pegawai penguatkuasa semasa pandemic COVID-19. Untuk tujuan pengumpulan data, kira-kira 170 set borang soal selidik telah diedarkan kepada pegawai penguatkuasa di Jabatan Kastam Diraja Malaysia Melaka yang melibatkan pelbagai gred jawatan dan latarbelakang. Kemudian, data dianalisis dengan menggunakan IBM SPSS versi 26. Hasil keputusan diperolehi melalui analisis korelasi Pearson dan regresi menunjukkan bahawa beban kerja mempunyai hubungan positif terhadap tekanan kerja. Manakala persekitaran kerja mempunyai hubungan yang negatif terhadap tekanan kerja. Daripada penemuan ini dapat membantu menyediakan maklumat yang berguna kepada pihak pengurusan Jabatan Kastam Diraja Malaysia Melaka mengenai tahap kesejahteraan pegawai
The usage of whatsapp application as an internal communication medium using technology acceptance model (TAM) at ALAM Maritim Sendirian Berhad (AMSB)
Get PDFThe assessment on the usage of WhatsApp in daily communications is the central assessment of this study. This study aimed to examine the relationship between the. usability, ease to use, behavioral of user as well as the intention of usage for such application in determining its effective as internal communication in Alam Maritim Sendirian Berhad. The research used Technology Acceptance Model (TAM) as the main framework of the research. The sample used in this research consists of 130 employees of AMSB. Based on the findings, all the variables under TAM model, have a positive and strong relationship with the overall regression model. In this case, the analysis showed that the independent variables statistically significantly predict the dependent variable which indicated that the regression model is a good fit of the data
Elucidating the factors that influence turnover intention
No full textTurnover intention is defined as the likelihood of an employee leaving the current organization voluntarily. A high turnover rate may result in the loss of committed and skilled employees. Hence, turnover intention has become one of the major issues in most organisations. This study aims to investigate the factors that influence employee turnover intention in government-linked and private companies in Selangor and Penang. This research uses a quantitative survey to study the relationship between variables, and the unit of analysis is lower-level employees in government-linked and private companies. The sample is chosen using the purposive sampling technique. Besides that, the questionnaires were distributed via electronic mail. The data collected from 115 lower-level employees was analysed using the Statistical Package for the Social Sciences Technique (SPSS). The findings confirmed that job satisfaction, compensation and benefit and supervisory support have a significant influence on employee turnover intention. The theoretical implications, limitations and suggestions for future research are also highlighted in this study
Faktor yang mempengaruhi tekanan kerja dalam kalangan Penolong Pegawai Perubatan pasca pandemik Covid-19 di Hospital Melaka
No full textThe spread of the Covid-19 pandemic has changed the landscape of various communities around the world and disrupted their daily activities and impacted in various service areas. In this regard, the health service sector is also affected especially in clinical aspects, management and human resources. The main purpose of this study is to study the influence of workload and work environment on work stress among Assistant Medical Officers in Hospital Melaka. For data collection, approximately 166 sets of questionnaires were distributed to Assistant Medical Officers at Melaka Hospital. Then, the data was analysed using IBM SPSS version 26. The results obtained through analysis showed that workload and work environment have a positive relationship with work stress. With this finding, it can help provide useful information to the Melaka Hospital management regarding employee well-being. This study also suggests policies that hospitals should consider to improve the effectiveness of post-Covid-19 policies and management
Mekanisme penguatkuasaan halal premis makanan: Kajian di Kedah dan Pulau Pinang
No full textThe halal food industry in Malaysia is growing in line with the increasing awareness among consumers on halal food. Although the laws and regulations related to halal implementation in Malaysia have a good legal basis, there are problems regarding halal enforcement in Kedah and Penang. There are still food premise operators who display and abuse halal certification at food premises in these two states. This causes the enforcement of halal by halal enforcers to be questioned by various parties. Thus, this study aims to identify the laws and regulations related to halal enforcement on food premises, study the halal enforcement mechanism on food premises in Kedah and Penang and explore the views of food premise operators on halal enforcement mechanisms. To achieve all these objectives, this study used a qualitative approach in collecting data. This study used a content analysis method on documents and semistructured interviews with enforcers from the State Islamic Religious Department (JAIN), Ministry of Domestic Trade and Consumer Affairs (KPDNHEP) and the Municipal Council. Interviews were also conducted with food premise operators in Kedah and Penang who have Malaysian Halal Certification (MHC). Data collected was analysed using inductive analysis and Atlas Ti version 8 software. The findings show that the halal enforcement on food premises by JAKIM, JAIN and KPDNHEP have been conducted comprehensively since the existing jurisdictional provisions include halal marking, halal definition, and certification fees. In addition, the study found that the enforcers abide diligently to Standard Operating Procedures enforcement. The implications of the findings suggest that policies and regulations on Halal food should be clear and made available to improve Halal enforcement mechanisms and to assist food premise operators understand the enforcement requirements in Kedah and Pulau Pinang
Pembangunan produk perbankan syariah di Indonesia dalam perspektif pelaku perbankan syariah
Get PDFThe islamic banking products have not been regarded as a necessity by the most of the population, including the muslim community. The public assessed that the product developed by islamic banking is unable to compete with conventional banking one. The absence of development and innovation of sharia product causes customers not to find something different between Islamic and conventional products. This study aims to; i) Knowing how the concept of the sharia product development and its implementation in the Islamic banking in Indonesia; ii) Knowing the role of sharia supervisory institutions in the development of Islamic products in the Islamic banking in Indonesia and; iii) Answering how is the response and reaction of islamic banking customers concerning with sharia products in Indonesia. This research is qualitative research with a case study approach. The data analysis techniques used were general inductive approach and content analysis. The procedures used to gather data were library research and field work involving interview and document analysis. The results of this study concluded that; i) There is no fundamental difference between both conventional and Islamic banking product development procedures. The difference is that it lies in the obligation to fulfill the sharia aspects of all the products being developed. Fulfilling of the business and sharia aspects is the main strategy for Islamic banking actors in the establishment of sharia products. The balance of the both is a determinant factor for the success or failure of Islamic products developed by both in the local market and between nations; ii) The role of the National Sharia Council has a very important position in the developing process of sharia products, considering that it is the only institution that can provide fatwas on sharia products produced by sharia banking. With the ability and competence, this sharia institution not only oversee the implementation of sharia fatwas, but it is actively involved in formulating and developing sharia products together with functionaries in charge of product development that are available in Islamic banking; iii). User response to the implementation of sharia product development is that the product developed by Islamic banking are still unable to compete with conventional banking one. Hence, the absence of sharia product innovation causes customers not to receive something different between Islamic products and conventional products. This study contributes to policy makers and industry players in the best practices of shariah banking product development and innovation
Impact of awareness, readiness, control, response, and technology usage on crisis management of drones threats in Dubai International Airport
Get PDFDrones offer many advantages but also present risks to sensitive areas like airports. The present study investigates the significant relationship between crisis readiness, crisis awareness, crisis control, and crisis response to crisis management. Specifically, this study examines the interaction of technology usage in the Dubai international airport in the conditions of drone threats. The target population selected for this research equates to the number of both senior and junior staff working at the Dubai international airport. There are thousands of staff working in the various airport operations but no official numbers have been made public. The data for this study came from 364 respondents, and it was gathered through questionnaires that were collected in person. The technique of sample selection is based on convenience. The results show that there is a 63.1% variance in crisis management that can be explained by the four independent factors. The finding further revealed that the ability to respond to a crisis has the best predictive power (Beta = 0.368), followed by crisis awareness (Beta = 0.319), crisis preparedness (Beta = 0.289), and crisis control (Beta = 0.107). The relationship between crisis readiness and moderating influence is not significant, however the other three variables have significant moderating influences. These findings are significant because they assess the Impact of Crisis readiness on Crisis Management, Crisis Awareness and Crisis Control of Drones’ Threats at DIA. The study recommends an investigation into the awareness and readiness in managing drone crises at the UAE Airport to improve effectiveness and also performance of the organization and also speed in responding to growth
The disbanding and the process of the rebuilding of the Iraqi armed forces from 2003 to 2014
Get PDFThe Iraqi armed forces were disintegrated during the operation of invading Iraq by the United States in 2003. The problem of this study is to discover and analyze the reasons and the objectives behind disbanding of the Iraqi Armed Forces in the aftermath of the Iraq-War 2003. It is essential to identify the weak points and the political challenges that accompany the process of rebuilding of the new Iraqi Armed Forces which resulted out series of security crises in the country mainly the fall of Mosul, Tikrit, and Al-Anbar in June 2014. The objectives of this study are: to identify the reasons behind disbanding of the Iraqi Armed Forces in the post-Iraq war in 2003, to analyze the impacts of this disbanding on the security of Iraq, and to identify the political process of the rebuilding of the Iraqi Armed Forces. This study finds that the Iraqi Armed Forces had been disbanded not by any order, rather, the war itself was the reason behind that since the desertion of the soldiers and commanders from the battlefields. However, the United States, the new Iraqi rulers, and Iran played significant roles in the continuation of disbanding the Iraqi army in the aftermath of the war. The lack of effective armed forces has affected the security, politics and the state building in Iraq. Several armed groups played roles in the ethno-sectarian disputes which weakened the internal and external politics of Iraq. Applying the Civil-Military Relations theory on the process of rebuilding the armed forces, there are several challenges facing that process, mainly professionalism and corruption. This study employed both face-to-face and telephone interview techniques as the primary sources of data collection. The interviewees were divided into two main groups. The first group of interviewees included lecturers from Political Science, International Studies, and strategic Studies Faculties at University of Baghdad and Al-Mustansiriya University. The other group of interviewees included officers of Iraqi Military Intelligence, Iraqi Homeland Security Service, and the Iraqi Counterterrorism Service. The other primary sources of data collection are the CPA Resolutions, official statements, and publications of the Iraqi government. As for the secondary data, the sources came from theses, books, journal articles, and online and printed newspapers reports
The impact of supply chain management and business analysis systems on employee creativity and organizational innovation in the government sector in the United Arab Emirates
Get PDFSupply chain and business analysis technology are two essential components in determining the level of innovation and employee creativity in an organization. Continuous change, information flow, and the emergence of renewed knowledge are among the general characteristics of business analysis technology. However, there is a discrepancy in the level of supply chain management and business analysis technology for improving organizational innovation in the government sector in the United Arab Emirates (UAE). Moreover, another challenge confronted by an organization that is worth studying is the difficulty of acquiring the latest and comprehensive information systems. The main objective of this research is to investigate the importance of supply chain management and business analysis technology in influencing employee creativity and organizational innovation in the government sector in the UAE. Moreover, this study examines the mediating role of employee creativity in the relationship between supply chain management and organizational innovation, business analysis technology, and organizational innovation. This quantitative study used SPSS analysis software for statistical evaluation. The questionnaire method is used in this study for collecting data to test the proposed model. 332 validated forms were collected from employees of senior management level working in the public sector organizations in Ajman, UAE. These organizations are the Ajman Free Zone, Transport and Communications Authority, Department of Municipality and Planning, Department of Land and Real Estate Regulation, Department of Finance, and Department of Economic Development. The analysis results indicate a sufficient predictive power with great prognostic significance. The proposed model explains a 59.7% variance between the variables included in the model. Moreover, the results confirm the mediating role of employee creativity in the relationships between supply chain management and organizational innovation and between business analysis and organizational innovatio