Portal Jurnal (Institut Pesantren KH Abdul Chalim Mojokerto)
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E-Service Quality at Livin' by Mandiri Users: The Mediating Role of E-Customer Satifaction on E-Customer Loyalty
No full textCurrently, the banking world is competing fiercely to provide the best service to customers, especially in the realm of Mobile Banking. The purpose of this study was to determine the effect of e-service quality on e-customer loyalty through e-customer satisfaction as a mediating variable in m-banking users, especially livin' by Mandiri users. This study uses quantitative research methods with sampling techniques using a purposive sampling approach; the samples taken in this research were 400 respondents of livin’ by mandiri users. The data obtained will be processed through Microsoft Excel, and then continued data analysis using Smart-PLS.The results of this study show that e-service quality affects Livin'by Mandiri user e-customer satisfaction, e-service quality affects Livin' by Mandiri user e-customer loyalty, e-customer satisfaction affects Livin'by Mandiri user e-customer loyalty, and e-customer satisfaction mediates the relationship between e-service qualty and the e-customer loyalty of Livin'by Mandiri users
The Influence of Customer Experience and Trust on Repeat Purchase Interest in the Shopee Marketplace
Get PDFThis study aims to analyze the effect of customer experience and trust on repurchase interest in the Shopee marketplace. In February 2023, there was a decline, indicating that e-commerce faces challenges in maintaining customer loyalty and that consumers are starting to be more selective in choosing shopping platforms. This research is a quantitative study with a survey method. Data collection was carried out using a questionnaire instrument; the number of samples used was 404 respondents. The analysis technique used is Structural Equation Modeling - Partial Least Squares (SEM-PLS) with SmartPLS 3.0 software. The results of the study show that customer experience has a significant influence on repurchase interest with a path coefficient of 0.211. Trust also has a positive and significant effect on repurchase interest with a path coefficient of 0.447. Simultaneously with an F-count value of 83.09, which is greater than the F-table of 3.02, the customer experience and trust variables have a positive and significant effect on repurchase interest
Digital Storytelling and Brand Trust Drive Generation Z in Skincare Purchase Decisions
Get PDFChanges in the behavior of Generation Z consumers, who are women and even men, can consciously be aware of self-care. This aligns with technological developments that make it easier for them to find information through social media, compare products, and see skincare user testimonials, which can encourage them to make effective purchasing decisions. This study examines how brand trust and digital storytelling affect consumers' buying decisions. It employs a quantitative approach focusing on Generation Z individuals aged 14-27 years in Cirebon City, which has a population of 117,229 people. The sample calculation uses the Slovin formula, with the calculation results obtained from 400 respondents. The data analysis method employed is Structural Equation Modeling using Partial Least Squares (SEM-PLS). This research shows that brand trust and digital storytelling greatly impact Cirebon City residents' decisions to buy skincare products. Trust dominates the influence on purchasing decisions because consumers are more careful in choosing skincare products through the information obtained, which is supported by other user reviews. Skincare industry players are expected to use the study's findings to inform their social media marketing tactics, which will drive more consumer purchases and boost sales growth while preserving business stability. The implications of this research are expected to be utilized by skincare business operators in determining their marketing strategies through social media to encourage increased consumer purchasing decisions, thereby boosting sales growth to maintain business stability, enabling them to compete and contribute to economic growth
The Relationship Between Fraud Pentagon, Audit Quality, and Financial Performance with the Risk of Financial Statement Fraud: An Empirical Study on PT Indofarma
No full textThis study aims to analyze the effect of Fraud Pentagon, Audit Quality, and Financial Performance on the risk of financial statement fraud at PT Indofarma Tbk during the period 2020-2023. The method used is a quantitative approach with a linear regression model, as well as fraud detection through the Beneish M-Score and evaluation of risk factors using the Fraud Pentagon Model. The results showed that the Beneish M-Score value was consistently above the -2.22 threshold, indicating the potential for earnings manipulation throughout the observation period, with the highest peak in 2022. In addition, the Fraud Pentagon Score increased significantly in 2023, mainly influenced by the pressure (1.00000) and competence (0.94069) factors, which are the main indicators of increased fraud risk. Although the regression test results show that the effect of the three variables is not statistically significant (p-value > 0.05), the Fraud Pentagon has the highest practical contribution (R² = 0.302) in explaining the variation of report manipulation. This finding confirms the importance of monitoring financial pressure and perpetrator competence in the early detection of fraud. This study recommends strengthening corporate governance, increasing auditor independence, and managing financial pressure as more effective fraud prevention strategies
Conflict Management in the Enforcement of Regional Regulations by the Civil Service Police Unit of Sumenep Regency
Get PDFThis research explores the conflict resolution methods employed by the Civil Service Police Unit (Satpol PP) in Sumenep Regency in the context of enforcing regional regulations, with a particular focus on the displacement of street vendors (PKL). The implementation of these regulations frequently leads to social tensions, especially when they impact marginalized groups like street vendors. Using a qualitative case study method, the study was carried out in urban parts of Sumenep, including Taman Tajamara and Giling Sumenep. Data were gathered through comprehensive interviews, on-site observations, and document analysis. The results indicate that coercive enforcement measures often provoke stronger public opposition, whereas approaches that encourage cooperation and community involvement are more successful in fostering mutual trust and resolving disputes peacefully. The research highlights the necessity of embedding social justice values and restorative approaches in regulatory enforcement to promote constructive and harmonious relationships between authorities and the public
Analysis of the Risk of Market Competition in the Month of Ramadan in Improving the Economy of Takjil Traders in the Jati Utomo Village, North Binjai
Get PDFThe high activity of food trading for breaking the fast of takjil during the month of Ramadan in Jati Utomo Village, North Binjai raises the phenomenon of significant market competition, between permanent traders and seasonal traders. This competition creates risks for traders, especially in maintaining customers and income. This research formulates two main problems, namely what are the risks faced by takjil traders due to market competition, and how competition affects the economic improvement of traders. This study aims to analyze the form of market risk and its impact on the economic conditions of takjil traders during the month of Ramadan. The method used in this research is a qualitative approach with data collection techniques in the form of observation, in-depth interviews, and documentation of five traders. The results of this study show that 60% of traders experienced an increase in income because they were able to innovate and adjust products to market tastes despite being faced with high market competition. Meanwhile, the other 40% experienced income stagnation due to lack of product innovation and lack of understanding of accurate financial records. This study concludes that the success of micro businesses in facing competition is not only influenced by marketing strategies, but also by the ability to innovate and financial literacy
The Dual-Process Model Approach in Processing Product Information and Habitual Behavior: Its Impact on Consumer Purchase Intention and the Significance of TikTok Live Streaming Features in Indonesia
Get PDFThis study investigates the application of the dual-process model in processing product information and habitual behavior, as well as its impact on consumer purchase intention within the context of TikTok Live Streaming commerce in Indonesia. The research explores the significance of live streaming features such as real-time communication, perceived enjoyment, and broadcast competence in shaping consumer behavior. Using a quantitative approach, data were collected from respondents who engage with TikTok Live Streaming for beauty and personal care products. The findings reveal that perceived enjoyment positively influences habit formation, while broadcast competence reduces product uncertainty and enhances purchase intention. These results contribute to the understanding of consumer behavior in digital commerce and provide managerial implications for businesses leveraging live streaming platforms
Milkul Yamin dalam Kompilasi Hukum Islam: Kajian Yuridis dan Implikasinya Terhadap Penghapusan Perbudakan
Get PDFMilkul yamin, as a concept of female slave ownership that was permissible in the socio-historical context of pre-Islamic Arabia, has become part of the classical fiqh discourse on sexual relations without a marriage contract. However, in a modern national legal system that prioritizes respect for human rights, the concept is no longer relevant. This study aims to examine juridically the concept of milkul yamin in classical Islamic law and its implications for the formation of positive Islamic law in Indonesia through the Compilation of Islamic Law (KHI) which has constitutionally abolished all forms of slavery. This research uses a normative juridical method with a qualitative approach and document analysis of classical fiqh texts, KHI and national legal instruments. This study concludes that KHI does not adopt the concept of milkul yamin because it contradicts the principles of justice, gender equality, and protection of human dignity regulated in the constitution. This confirms that Islamic law is adaptive and contextual, and actively supports the abolition of the slavery system. This research makes an important contribution in strengthening human values in contemporary Islamic legal ijtihad in Indonesia and recommends the need for progressive ijtihad so that Islamic law remains in line with contemporary human rights values.
Milkul yamin, sebagai konsep kepemilikan budak perempuan yang dibolehkan dalam konteks sosial-historis Arab pra-Islam, telah menjadi bagian dari diskursus fikih klasik mengenai hubungan seksual tanpa akad nikah. Namun, dalam sistem hukum nasional modern yang mengedepankan penghormatan terhadap hak asasi manusia, konsep tersebut tidak lagi relevan. Penelitian ini bertujuan untuk mengkaji secara yuridis konsep milkul yamin dalam hukum Islam klasik dan implikasinya terhadap pembentukan hukum Islam positif di Indonesia melalui Kompilasi Hukum Islam (KHI) yang secara konstitusional telah menghapus segala bentuk perbudakan. Penelitian ini menggunakan metode yuridis normatif dengan pendekatan kualitatif dan analisis dokumen terhadap teks-teks fikih klasik, KHI serta instrumen hukum nasional. Penelitian ini menyimpulkan bahwa KHI tidak mengadopsi konsep milkul yamin karena bertentangan dengan prinsip keadilan, kesetaraan gender, dan perlindungan martabat manusia yang diatur dalam konstitusi. Hal ini menegaskan bahwa hukum Islam bersifat adaptif dan kontekstual, serta mendukung secara aktif penghapusan sistem perbudakan. Penelitian ini memberikan kontribusi penting dalam penguatan nilai-nilai kemanusiaan dalam ijtihad hukum Islam kontemporer di Indonesia serta merekomendasikan perlunya ijtihad progresif agar hukum Islam tetap sejalan dengan nilai-nilai hak asasi manusia kontemporer
Digital dan Sosiologi Islam Dalam Interkasi Remaja dengan Chat GPT
Get PDFArtificial intelligence (AI) technology has brought significant changes to human life, including the way teenagers communicate and seek emotional support. One popular form of AI implementation is Generative Pre-trained Transformers (GPT), specifically Chat GPT, which enables fast and anonymous text-based interactions. The phenomenon of teenagers using Chat GPT as a digital confessional reflects the changing patterns of social communication driven by technological advancements. This research aims to analyze the dynamics of teenagers' digital confessions from the perspective of Islamic sociology. Using a descriptive-analytical library research approach, this study explores various related literatures to understand the role of Chat GPT in the lives of teenagers and how Islamic values can guide the wise use of this technology. The research results show that although Chat GPT provides benefits such as ease in expressing feelings and reducing stress, its use also risks diminishing direct social interactions and weakening interpersonal communication skills. Islamic sociology emphasizes the importance of ukhuwah Islamiyah and communication based on moral values and brotherhood, so the balance between digital interaction and real social interaction needs to be maintained. Therefore, a deeper understanding is needed on how technology can be integrated with Islamic principles to provide maximum benefits for the social and emotional development of adolescents.Munculnya teknologi kecerdasan buatan (AI), khususnya ChatGPT, telah mengubah pola komunikasi remaja dalam mengekspresikan emosi dan mencari dukungan secara anonim. Penelitian ini bertujuan untuk menganalisis fenomena curhat digital remaja melalui pendekatan sosiologi Islam, dengan menekankan nilai-nilai ukhuwah Islamiyah dan etika komunikasi Islami. Penelitian ini menggunakan metode library research deskriptif-analitis dengan sumber utama dari artikel Pengalaman Interaksi Pengguna Remaja Curhat dengan ChatGPT, Etika Komunikasi di Media Sosial, dan Pembinaan Sikap Birrul Walidain dan Ukhuwah Islamiyah pada Remaja. Hasil penelitian menemukan bahwa remaja memilih ChatGPT sebagai ruang curhat karena sifatnya yang anonim dan responsif, namun interaksi ini bersifat satu arah dan tidak menyentuh kedalaman emosional layaknya komunikasi manusia. Hal ini berdampak pada menurunnya kualitas komunikasi interpersonal, risiko isolasi sosial, serta melemahkan nilai-nilai persaudaraan yang diajarkan dalam Islam. Penelitian ini menegaskan pentingnya membingkai penggunaan AI dengan nilai-nilai Islam agar remaja tetap memiliki keterhubungan sosial yang sehat. Kebaruan penelitian ini terletak pada analisis fenomena komunikasi digital remaja dalam bingkai nilai sosiologis Islam di era teknologi
Itmi’nan dalam Pandangan Mulla Sadra: Analisis Falsafi atas Kegelisahan di Era Digital
Get PDFThis article aims to explore the concept of itmi’nan (inner serenity) in Mulla Sadra’s transcendent philosophy and assess its relevance as a response to growing existential anxiety in the digital age. The study adopts a qualitative method with a philosophical-tafsir approach, combining the analysis of QS. Ar-Ra’d: 28 and Sadra’s doctrine of harakah jawhariyyah (substantial motion). The findings reveal that itmi’nan refers to an ontological stability attained through the soul’s union with divine reality in ever-deepening spiritual awareness. In a digital culture saturated with distraction, hyper-information, and artificial self-representation, dhikr (remembrance of God) functions as a form of existential therapy, redirecting the soul toward its metaphysical core. Substantial motion illustrates the soul’s transformative journey toward existential perfection, occurring through gradual and continuous stages. The concept of itmi’nan not only provides inner peace but also offers a new framework for soul-based therapy and character education grounded in Islamic spirituality. This study affirms the enduring value of classical Islamic philosophy in responding to crises of meaning, alienation, and existential distress triggered by rapid digital advancement. Itmi’nan opens a path toward deep and sustainable spiritual recovery for the modern self. Artikel ini bertujuan mengkaji konsep itmi’nan menurut filsafat transendental Mulla Sadra serta relevansinya sebagai respons terhadap kegelisahan eksistensial yang muncul pada era digital. Penelitian ini menggunakan metode kualitatif dengan pendekatan filsafat-tafsir, yang mengintegrasikan analisis QS. Ar-Ra’d: 28 dengan falsafi hikmah muta’aliyah Mulla Sadra. Hasil kajian menunjukkan bahwa itmi’nan merupakan bentuk stabilitas ontologis yang dicapai melalui penyatuan jiwa dengan realitas ilahi dalam kesadaran spiritual yang terus tumbuh. Pada era digital yang penuh distraksi, informasi berlebihan, dan pencitraan diri yang artifisial, dzikr (mengingat Allah) berperan sebagai terapi eksistensial yang mengarahkan jiwa kembali ke pusat metafisiknya. Gerak substansial menggambarkan proses transformasi jiwa yang berlangsung secara bertahap menuju kesempurnaan eksistensial. Konsep ini tidak hanya menawarkan ketenangan batin, tetapi juga membuka wacana baru bagi pengembangan terapi kejiwaan dan pendidikan karakter berbasis spiritualitas Islam. Studi ini menegaskan bahwa warisan filsafat Islam klasik memiliki nilai solutif yang kuat dalam menghadapi krisis makna, keterasingan, dan kecemasan eksistensial yang semakin marak akibat kemajuan teknologi digital. Konsep itmi’nan menawarkan arah pemulihan spiritual yang mendalam dan berkelanjutan bagi manusia modern