Library Leadership & Management (Texas Digital Library - TDL E-Journals)
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No More Square Pegs for Square Jobs: A Proposal for a New Recruitment Mindset for the Future of Libraries
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Aligning Customer Needs: Business Process Management (BPM) and Successful Change Management in the L. Tom Perry Special Collections
No full textIn 2004 the L. Tom Perry Special Collections in the Harold B. Lee Library at Brigham Young University began investigating the feasibility of automating many of the workflows used to manage the manuscript and archival collections in its holdings. This article examines the role that business process management (BPM) played in that effort. BPM is a field of management focused on aligning organizations with the needs and wants of their customer bases. The department identified its customer bases as its curatorial staff and its patrons. It was recognized that enabling our curatorial staff to more efficiently prepare manuscript collections for research use would also enable better customer service. We used several different BPM techniques to gain an understanding of the needs of our curatorial as the department automated its workflows. This enabled the department to successfully simplify and streamline its workflows during the course of automating them. The end result has been more efficient processing of archival collections and better service for our patrons
A Low-Hassle, Low-Cost Method to Survey Student Attitudes about Library Space
No full textIn April 2013, the Leonard Lief Library of Lehman College, City University of New York, was offered the opportunity to submit a proposal for renovation. Unfortunately, the deadline was July, which left little time for systematic research and assessment.
This article explains how, with limited time and resources, librarians at Lehman College completed a survey of student satisfaction with library space. The authors discuss how they created and distributed a brief paper survey (provided as an appendix), devised a quick-and-dirty coding system, and worked as a group using Google spreadsheets to compile survey results. Mistakes and lessons learned are recounted
New and Noteworthy - "That's How We Do Things Here": Organizational Culture in Libraries
No full textThis "New and Noteworthy" column offers reviews of several recent books, articles and blog posts on the topic of organizational and corporate culture from a library management perspective
Getting Around to Being Strategic
No full textIT strategic planning for libraries is broken down into eight one-hour steps that can be adapted to meet the planning needs of any size library IT organization, making the process more approachable by reducing the perceived amount of time involved in such a strategic process. Tips for approaching each of the eight steps are also included