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PENGARUH LOGISTICS SERVICE QUALITY TERHADAP CUSTOMER SATISFACTION PADA PENGGUNA JASA KURIR SHOPEE EXPRESS DI SURABAYA
Full text linkAbstract—This study aims to determine the effect of logistics service quality, namely personnel contact quality, timeliness, order conditions, order discrepancy handling, and operational information sharing on customer satisfaction among Shopee Express courier service users in Surabaya. This research method uses a questionnaire with a total of 180 respondents in Surabaya who have used Shopee Express in the last 6 months. The regression model in this study is SEM (Structural Equation Model) with AMOS 23 software. The results of this study indicate that the variables of personnel contact quality, timeliness, order condition, order discrepancy handling, and operational information sharing have an effect on customer satisfaction.
Keywords: logistics service quality, customer satisfaction, shopee express
Abstrak—Penelitian ini bertujuan untuk mengetahui pengaruh logistics service quality, yaitu personnel contact quality, timeliness, order condition, order discrepancy handling, dan operational information sharing terhadap customer satisfaction pada pengguna jasa kurir Shopee Express di Surabaya. Metode penelitian ini menggunakan kuesioner dengan jumlah responden sebesar 180 responden di Surabaya yang pernah menggunakan Shopee Express 6 bulan terakhir. Model pada penelitian merupakan SEM (Structural Equation Model) dengan software AMOS 23. Hasil penelitian ini menunjukkan bahwa variabel personnel contact quality, timeliness, order condition, order discrepancy handling, dan operational information sharing berpengaruh terhadap customer satisfaction.
Kata kunci: kualitas layanan logistik, kepuasan pelanggan, shopee expres
KEPUTUSAN PEMBELIAN MENGGUNAKAN PEMBAYARAN E-MONEY GOPAY
Full text linkThis research on electronic money aims to determine the factors that influence purchasing decisions. The factors is benefits, convenience and security factors. Of these three factors, which factor has the most influence on purchasing decisions using Gopay. The method used in this study was through a questionnaire distributed to 55 respondents consisting of employees and students of the University of Sultan Ageng Tirtayasa ranging in age from 17 to 50 years. Male respondents were 48.1 percent, while female respondents were 51.9 percent. The analytical tool used in this research is multiple linear regression. The results of the Summery model on SPSS, the amount of adjusted R² is 0.582, 58.2 percent of the variation in purchasing decisions can be explained by variations of the three independent variables, namely the benefit factor, the convenience factor and the safety factor. While the remaining 41.8 percent is explained by other reasons outside the model. The results of this study include the benefits and security factors significantly influence the purchase decision
Perbandingan Hukum Jaminan Fidusia Antara Indonesia dan Belanda Pasca Putusan Mahkamah Konstitusi Nomor 18/PUU-XVII/2019
Full text linkThe Constititional Court Decision Number 18/PUU-XVII/2019 significantly changed the execution mechanism of fiduciary guarantess in Indonesia. Previously, creditors holding a Fiduciary Guarantee Certificate could directly execute the guarantee without a court ruling. Nevertheless, after the ruling, enforcement may proceed solely when the guaranteed asset is handed over willingly as a result of the debtor’s acceptance of their noncompliance. Otherwise, the creditor must seek court approval. This shift creates legal uncertainty and weakens the creditor’s legal standing. This paper addresses two main issues: (1) What are the impacts of the Constitutional Court Decision Number 18/PUU-XVII/2019 in conjuction with Decision Number 2/PUU-XIX/2021 on creditor protection in fiduciary guarantees ? And (2) How does the post-decision guarantee system in Indonesia compare to the Dutch legal system, particularly in terms of creditor protection and execution procedures? The study examnines how the Constitutional Court’s rulling affects vreditors’ right while also considering the Dutch non-possessory (silent pledge) as a potential reference for legal reform. Since 1992, the Netherlands has replaced fiduciary guarantees with the silent pledge, a system that ensures creditor priority without requiring court involvement and offers stronger legal certainty. This model may serve as a viable solution to improve the fairness and effectiveness of fiduciary guarantee enforcement in Indonesia
PENGARUH LIKUIDITAS, PROFITABILITAS, SOLVABILITAS, DAN PERTUMBUHAN PENJUALAN TERHADAP FINANCIAL DISTRESS PADA PERUSAHAAN TEKSTIL YANG TERDAFTAR DI BURSA EFEK INDONESIA TAHUN 2020 – 2024
Full text linkIndonesian textile companies face significant challenges in maintaining their financial stability, especially considering economic changes and strong competition in the market. One of the main risks is financial distress, which is a state when a company begins to experience financial pressure that can lead to bankruptcy. The purpose of this study is to determine how financial ratios such as Liquidity (Current Ratio), Profitability (Return on Asset), Solvency (Debt to Equity Ratio), and Sales Growth impact Financial Distress in textile companies listed on the Indonesia Stock Exchange from 2020 - 2024. The data used for this study came from the annual financial statements of eight sample textile companies. A quantitative approach, multiple linear regression method, was used. The results of this study indicate that the liquidity and solvency ratios have a significant effect on financial distress partially, the four factors simultaneously affect financial distress. These results can help company management make the right financial decisions to continue operating in the future
Luka Gigitan Buaya: Tata Laksana Berkesinambungan dari Pra-Rumah Sakit ke Rumah Sakit
Full text linkAbstract—East Kalimantan Province is a tropical region with rivers that serve as habitats for various wildlife, including crocodiles. The province has a relatively high incidence of human–crocodile conflicts. Crocodile bites often result in extensive wounds with a high risk of infection. Hypovolemic or septic shock represents a medical emergency that requires careful attention in such cases. Crocodile bite injuries can significantly reduce quality of life due to tissue damage, chronic pain, and impaired limb function, leading to limited activity and decreased social participation. Prompt, appropriate, and continuous management is essential to prevent complications and mortality.
Keywords: crocodile bite, continuity of care, wound
Abstrak—Provinsi Kalimantan Timur merupakan daerah tropis dengan sungai yang menjadi habitat dari banyak satwa, salah satunya buaya. Kalimantan Timur memiliki konflik antara buaya dan manusia yang cukup tinggi. Luka gigitan buaya sering kali menyebabkan luka yang luas dengan risiko infeksi yang cukup tinggi. Keadaan syok hipovolemik atau syok septik merupakan kegawatdaruratan yang perlu diperhatikan pada kasus gigitan buaya. Luka gigitan buaya dapat menurunkan kualitas hidup akibat kerusakan jaringan, nyeri kronis, dan gangguan fungsi anggota tubuh yang berdampak pada keterbatasan aktivitas serta penurunan partisipasi sosial. Pertolongan yang cepat, tepat, dan berkesinambungan merupakan modalitas utama dalam pencegahan komplikasi dan kematian.
Kata kunci: gigitan buaya, luka, perawatan berkesinambunga
Optimization of Pandan Leaf Processing (Pandanus Tectorius) as Craft Material: A Comparative Study of Drying and Natural Dyeing Methods
Full text linkThis research aims to optimize the processing of pandan leaves as craft material through comprehensive analysis of various drying and natural dyeing methods. Nine pandan leaf specimens with different initial treatments were tested using two main drying methods: natural sun-drying and oven drying. The research results show that pandan leaves with dimensions of 4-6 cm width and 40-100 cm length provide an optimal yield rate of approximately 60-70% for high-quality craft material production. The boiling process as initial treatment followed by sun-drying produces the best balance between drying time efficiency, color quality, and material structural integrity. Oven drying for 20 minutes proved equivalent to conventional sun-drying in terms of dryness level, but resulted in brittle material and loss of color absorption capability. Dyeing exploration using turmeric extract, suji leaves, and teak leaves showed that the use of lime water as solvent produces superior color intensity compared to regular water. This research provides significant contribution to the development of standard specifications for sustainable and environmentally friendly pandan leaf craft industry
Mekanisme Pengaturan Dan Perencanaan Pembangunan Melalui Penggunan Ecobrick Dalam Pembangunan Infrastruktur Guna Mewujudkan Pembangunan Berkelanjutan
No full textNowadays, the accumulation of waste has become a major environmental problem in the social dynamics of Indonesian society. The issue of waste pollution, originating from industrial activities or household activities, has become a common problem. Therefore, a waste management mechanism is needed to support sustainable development for both society and the environment. This can be realized through the regulation and planning of infrastructure development using ecobricks. The implementation of ecobricks aligns with the government's sustainable development goals outlined in its planning system. The concept of ecobricks is a recycling mechanism that transforms waste into environmentally friendly bricks, optimally supporting sustainable development in society. To ensure the concrete implementation of this mechanism, this paper employs normative juridical research methods with a legislative and conceptual approach. Based on our research and findings, the implementation of ecobricks will involve collaboration between the government and the private sector, creating new job opportunities and providing livelihoods for the community. Moreover, the ecobrick mechanism will engage various environmental communities to foster social habits related to waste management. Thus, the ecobrick mechanism can address waste problems in Indonesia from upstream to downstream, effectively achieving sustainable development in the country.
 
China and Protectionism in Advanced Manufacturing: Why It is Prioritised and How It is Done
Full text linkThis study offered critical reinterpretation of China’s protectionist trade policies within its advanced manufacturing sector, focusing specifically on the development of the solar photovoltaic panels, electric vehicles, and lithium-ion batteries. By moving beyond normative justification for protectionism, the analysis employed the Infant Industry Argument as a solid theoretical lens to dissect the strategic rationale, institutional mechanisms, and specific policy instruments underpinning this state-driven initiative. The research employed a qualitative, case-study methodology, drawing on historical data from official government policy documents, industry reports, and numerous academic articles. The findings demonstrated that China’s success in practicing protectionist policies on its advanced manufacturing sectors stemmed not from passive or indefinite protection but from a dynamic and unique policy architecture. Its model strategically employed initial, timely-bounded subsidies and tariffs with the active promotion of market competition and clear performance benchmarks. This approach compelled firms to innovate and achieve economies of scale. Furthermore, the protection was deliberately made to be phased out, adapting industrial maturity through gradual liberalisation. Consequently, this strategy fostered globally competitive industrial champions, thereby avoiding the technological stagnation and market distortion in historical cases. This study concluded that China’s trajectory redefined the IIA as sophisticated governance strategy where protection was inherently conditional, competitive, and transitional, demonstrating its significant efficacy
Bagaimana Lingkungan Kota Memengaruhi Kebahagiaan Anak? Sebuah Tinjauan Pelingkupan
Full text linkChild-Friendly City Initiatives (CFCI) emphasizes the importance of creating urban environments that support children’s health and well-being. This scoping review maps studies that examine the relationship between urban environmental characteristics and children’s happiness (well-being) with children as participants. Based on a systematic search of four databases (Web of Science [WoS], SAGE Journals, Scopus, and ProQuest), eight articles were identified that met the inclusion criteria, namely: (a) empirical studies involving children’s perspectives; (b) studies examining the relationship between urban environmental features and children’s happiness (well-being); and (c) studies published in peer-reviewed English-language journals between 2004-2024. This scoping review revealed that there are five main environmental features that influence children’s happiness (well-being), namely: (1) built environment; (2) natural environment; (3) play areas; (4) traffic conditions; and (5) cohesive social environment. These features influence children's happiness (well-being) through three underlying mechanisms, namely: (1) psychological; (2) social; and (3) physical activity. Moderating factors such as age, socioeconomic status, and gender identity were also identified as influencing the strength of the relationship between environmental features and children's happiness (well-being). This scoping review also produces recommendations for future study directions to enrich the understanding of the relationship between urban environments and children's happiness (well-being) in urban areas.Child-Friendly City Initiatives (CFCI; Inisiatif Kota Layak/Ramah Anak) menekankan pentingnya menciptakan lingkungan perkotaan yang mendukung kesehatan dan kesejahteraan anak. Tinjauan pelingkupan ini memetakan studi yang mengkaji hubungan antara karakteristik lingkungan perkotaan dan kebahagiaan (kesejahteraan) anak dengan anak terlibat sebagai partisipan. Berdasarkan pencarian sistematis di empat basis atau pangkalan data (Web of Science [WoS], SAGE Journals, Scopus, dan ProQuest), delapan artikel diidentifikasi memenuhi kriteria inklusi, yaitu: (a) studi empiris yang melibatkan perspektif anak; (b) studi yang meneliti hubungan antara fitur lingkungan perkotaan dan kebahagiaan (kesejahteraan) anak; dan (c) studi yang diterbitkan dalam jurnal peer-reviewed Bahasa Inggris antara tahun 2004-2024. Tinjauan pelingkupan ini mengungkapkan bahwa ada lima fitur lingkungan utama yang mempengaruhi kebahagiaan (kesejahteraan) anak, yaitu: (1) lingkungan terbangun; (2) lingkungan natural; (3) area bermain; (4) kondisi lalu lintas; dan (5) lingkungan sosial yang kohesif. Fitur tersebut memengaruhi kebahagiaan (kesejahteraan) anak melalui tiga mekanisme yang mendasari, yaitu: (1) psikologis; (2) sosial; dan (3) aktivitas fisik. Faktor pemoderasi seperti usia, status sosial ekonomi, dan identitas gender juga diidentifikasi memengaruhi kekuatan hubungan antara fitur lingkungan dan kebahagiaan (kesejahteraan) anak. Tinjauan pelingkupan ini juga menghasilkan rekomendasi arah studi selanjutnya guna memperkaya pemahaman tentang hubungan antara lingkungan perkotaan dan kebahagiaan (kesejahteraan) anak di perkotaan
The Meaning of Money and Its Influence on Decision To Take A Loan: Study on Members of Credit Union
Full text linkPurpose: This study aims to elaborate on how credit union members perceive money and how these perceptions inform the decision made before applying for a loan from a credit union.
Method: The study employed grounded theory as its methodology. Data were obtained from in-depth, semi-structured interviews and observations involving ten members of a credit union in Indonesia. This research's respondents are divided into two types: the first lists respondents who actively borrow (five respondents), and the second lists those who do not (five respondents).
Result: The study shows two categories in which money is perceived: money as a resource and money as a source of emotions. The study further found that six key factors inform the decision to apply for a loan. Past experiences (1) contribute to the meaning of money (2) and perceptions toward loans (3). Further, pressing needs (4) not accompanied by financial strength (5) to finance them result in motives for procuring loans. With access to loans (6), motives can turn into an action of taking out a loan. Based on the findings, Credit unions should perform a thorough analysis to identify pressing needs among their members and evaluate the access to loans regarding their capacity to fulfill the members' needs. Furthermore, loans should be conveyed as a means to achieve financial goals and improve the members' quality of life