Jurnal Manajemen Industri Dan Logistik (JMIL) / Industrial And Logistic Management Journal
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The Influence Of Logistic Management, Governance, And Social Responsibility On Competitiveness And Operational Performance Of Manufacturing Companies At Makassar Industrial Estate
Get PDFThis study aimed to analyze the direct effect of logistic management, governance, and social responsibility on competitiveness and operational performance of manufacturing companies, competitiveness on operational performance of manufacturing companies, and logistic management, governance, and social responsibility through competitiveness on operational performance of manufacturing companies. The questionnaire data were analyzed using Structural Equation Model with AMOS 20. The population of this study were all manufacturing companies (127 companies) at Makassar Industrial Estate (KIMA) based on data from the Makassar City Central Bureau of Statistics in 2021. Based on the results, logistic management had positive and significant influence on operational performance with direct effect of 0.295, governance had positive and significant influence through competitiveness on operational performance with indirect effect of 0.11
Evaluation Of Relationship Causes Of The Return Process In The Supply Chain Of The Textile Industry
Get PDFThis research focuses on the return process, the process where consumers decide to return the product after receiving an order or after making a purchase. This incident is not desired by the company, because it has the potential to reduce profits and consumer loyalty. However, the company is aware that the return process cannot be avoided. So this research aims to evaluate the factors that have the potential to cause the return process by using the Interpretive Structural Modeling (ISM) Methodology. This research case study was conducted on a textile company that serves orders for school uniforms, office uniforms, moslem clothes, etc. Nine factors were identified, that are: off-season, overstock, delivery error, incorrect size, incorrect color, quality issue, change mind, damaged item, and incorrect product, which are the reasons consumers carry out the return process. The results of the ISM-based model and MICMAC analysis mapping show that the quality issue factor is the key reason for consumers to make the return process. The strategy of handling presses return in connection with these factors is carried out by developing a system that supports customer support work to maintain consumer loyalty. Through the ISM methodology, companies can simplify complex problems, so they focus on the factors that are the root of the problem to be able to design strategies to deal with them
Implementation Of Lean Tool For Process Improvement Of Banking Services: A Case Study Of Regional Banks
No full textBank BJB continues to improve service quality by developing and strengthening banking services to customers. The current problems faced by Bank BJB are delays in service processes where the actual processing time exceeds the Service Level Agreement (SLA). The delay in the process is a non-value-added activity which is called waste. Aim This research aims to identify critical business processes of banking services that cause waste and improve using the Business Process Improvement method in the BJB Regional Treasury Branch. The research used the match method, data collection were obtained observation, interviews, and brainstorming with top management and users. Improvement using BPI was able to reduce the waiting time (queue) as waste and reduce lead time. The results of this study show the need for improvements to the tasks and functions of some parts such as Operational Service Officer, and Credit Officer so that more editions and no waste of time. So that the quality of service and customer satisfaction is achieve
Business Performance Improvement Model Through Entrepreneurial Skills and Benchmarking Mediated by Innovation Performance of MSMEs in the Culinary Creative Industry Sub-Sector in West Java Province
Get PDFThis study aimed to analyze the effect of Entrepreneurship Skills and Benchmarking on the Business Performance of Culinary MSMEs mediated by Innovation Performance. This research is descriptive-verificative with survey research, the approach in this study used a descriptive-quantitative approach. There were 338 observation units (respondents) who filled out the questionnaire. The sampling technique used was proportional random. Descriptive analysis and verification analysis were used to process the data. The results of this study showed that low innovation performance, low entrepreneurial skills and the application of benchmarking were the causes of low culinary business performance achievements in West Java, . Entrepreneurial competence must be improved in order to have a greater impact on innovation performance that has an impact on continuous performance improvement
PVC Resin Supplier Selection with Integration of AHP and TOPSIS Methods
Get PDFChoosing the right suppliers is important for companies to provide raw materials for production in the long run. The sustainability of production activities is tightly controlled by suppliers in the manufacturing industry. A company in Mojokerto that manufactures PVC pipes falls under the plastic pipe industry sector. Raw materials for PVC resins must be ensured through assessments of suppliers. This study was conducted to determine which resin supplier was the best based on predetermined criteria. Variable include: price, quality, delivery, quantity accuracy, and service. To determine the order of preference for resin suppliers, this study uses AHP, which gives the individual a probability score for each criterion, and TOPSIS, which gives the user an indication of which supplier to choose when selecting a resin. As a result of data processing, suppliers are ranked based on their preferences. The preference values for each supplier are: supplier 1, which is 0.927; supplier 2, which is 0.739; supplier 3, which is 0.091; and supplier 4, which is 0.267. There are five parameters used in this study, and quality is known to have an influence of about 47% on the four suppliers. However, the delivery and service parameters only contribute 5%
Understanding Business Management Strategies in Enhancing Profitable and Sustainable SMEs
No full textThe purpose of this research was to get deeper undestanding on management of SMEs to win profitable and sustainable business. The publication of books, journal, and websites were become the main sources of the data that we got electronically. Because of this reason, several literatures related to profitable business strategies have been carefully studied to understand superior and sustainable governance and business strategies. The literature included is the electronic literature such as books and scientific articles. After reviewing and obtaining the valid answers, we discussed them carefully. Finally, we find several business management strategies to increase the profitability and sustainability of SMEs such as strategies to attract customers, continue to use various promotional methods, seek to increase subscriptions, add new items, and increase discounts
Improving Service Quality Of Delivery Services Based On Heterogeneous Customer Behavior In A Developing Country: A Context During Covid-19
Get PDFDelivery services are going through a transition phase globally due to changes in the market dynamics and growing e-commerce industries. As the delivery services of public logistics organizations have a lasting impact on customer behavior, logistics organizations are using innovative, customer-centric, and cost-effective strategies to offer customers convenient, attractive, and effective service solutions. The current study has been undertaken to analyze the effectiveness of each element of quality services of delivery services. Qualitative and quantitative research approaches were implemented based on a hundred respondents in identifying the critical issues based on the SERVQUAL method, heterogeneous customer satisfaction index (HCSI), and mapping out prioritizing the most critical problem. The study results reveal that customers are susceptible to the responsive, assurance, and empathy dimensions. These three of five dimensions are adversely influencing the satisfaction of customers
The Effect of Transformational Leadership on Employee Performance Through Organizational Citizenship Behavior in Industrial Revolution 4.0
No full textThe transformation of government organizations should be characterized by the development of visionary leadership transformation that was measured at various levels of leadership in government organizations, this was needed to ensure that every innovation developed could provide value-added service quality, harmonized the vision and internal environment which had balanced with the ability to respond to environmental changes external which moved quickly in this era of the Industrial Revolution 4.0. The purpose of this study was to analyze and examined the effect of transformational leadership on employee performance through organizational citizenship behavior in the Bulog of Indonesia for facing the industrial revolution era 4.0. The results of this study concluded that organizational citizenship behavior was an intervening variable in the effect of transformational leadership on employee performance in the Bulog of Indonesia facing the era of Industrial Revolution 4.0
Identification of Digital Marketing Improvement Strategies for MSME Products and Services Post-Covid-19 Pandemic in Indonesia
Get PDFThe strategy to improve digital marketing for MSME products and services is a critical study. Therefore, the authors are interested in reviewing scientific evidence of increasing digital era MSME marketing to increase understanding. Finally, we can conclude that the findings include several strategies to increase the promotion of MSME products and including MSME managers preparing products and services that have future value and serving customers better, making the best buyer journeys, understand when and how to fix any shortcomings, develop periodic promotions, optimize website promotions, develop internet promotions, always place website pages easy to find, review items, create a business Google account, participate, participate, influencers, then right-click, are virtual entertainment. It is hoped that this study will become a vital force in increasing the understanding of digital marketing strategies in MSME businesses
Implication of the Covid-19 Pandemic on the Governance of International Trade in the West Kalimantan's Entikong Border
Get PDFThis paper is presented in response to the issue related to the impact of the COVID-19pandemic on the trade sector at the Entikong Border in West Kalimantan. The author uses cross-border governance to explain the dynamics and import-export activities during the pandemic. Data collection techniques in this study were interviews and literature studies. The results of this article show that export and import activities will continue during the pandemic. In 2020, it was found that freight shipments were recorded on both routes alone with 44.03% import-export activity through Supadio Airport amounting to US$193,668,243 and the Ports of Kendawang and Pontianak contributing 29.10%. In addition, there are oxygen import activities for pandemic mitigation and electricity imports to meet the needs of people at the border. During the pandemic, there was a change in international trade procedures impacted the depreciation of exports from Indonesia in early 2020 and started to stabilize in mid-April 2021. The Malaysian government's oxygen import policy took place as a result of the issue of increased oxygen demand during the Covid-19 pandemic. The activity of opening the two national borders between Indonesia and Malaysia can only be carried out for the importation of oxygen tanks (liquid oxygen), as well as the repatriation of PMI and the repatriation of motorized vehicles