Australian Computer Society: ACS Digital Library
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Business process pattern for improving social sustainability
No full textBusiness process management (BPM) has the ability to boost transformations towards sustainable entities by innovating organizational structures. While the majority of existing BPM tools and methods focus on economic obligations, social sustainability is often underrepresented. This is problematic because it inhibits business improvement of people’s quality of life (e.g., health and equity), fails to address changing customer demands beyond transactional excellence, and obstructs the consideration of new regulations. Based on a literature review and expert interviews, recurrent problems and best practice solutions for integrating social sustainability into business processes were collected. These were formalized into a set of process patterns and then evaluated through illustrative demonstrations, an applicability check, and interviews with process experts. The paper proposes ten patterns together with a series of examples to guide the analysis and improvement of processes in terms of social sustainability. They support both generating novel ideas and identifying weaknesses. In doing this, our work complements existing tools and methods from sustainable BPM, advances the current body of knowledge in this stream, and opens avenues for a more holistic consideration of sustainability in business processes
Editor’s Comment : I bid farewell: Some more reflections on 40 months with the journal, on AJIS Volume 27, and a little on Volume 28
Full text linkThis is the third and my farewell editorial as editor-in-chief (EiC) of the AJIS. Three plus years, 40 months have passed since I took over the EiC role after an appointment by the AAIS search panel
Sociotechnical perspectives of digital technologies in sustainable mining
Full text linkThis paper adopts an interpretive case study approach to understand the role of digital technologies in addressing seemingly contradictory sustainability goals in mining. The sociotechnical model of information systems was used as a framework to guide the analysis of twenty-five in-depth interviews with globally dispersed digital technology experts working collaboratively at an industry-leading hi-tech mining solutions company. The sociotechnical-led thematic analysis findings highlight the trade-offs experts face in balancing narrow technological imperatives and economic outcomes with broader sustainability goals. The analysis moves beyond the technological and economic to a harmonious perspective of social, human, environmental, and technological interactions. A visual thematic map is presented to aid practitioners in designing and optimally implementing digital technologies to simultaneously address the United Nations Sustainable Development Goals while prioritising business sustainability. We conclude by drawing from the proposed sociotechnical perspectives approach for digital sustainability to provide scholars with possible pathways for future responsible information systems research
Information Systems Research in Australia and New Zealand: A Survey of Research Activity from 2020 to 2022: A Survey of Research Activity from 2020 to 2022
No full textOver the past 60 years, the information systems (IS) discipline has become an established research field in Australia and New Zealand. Throughout its history, the discipline has experienced an ongoing formation and evolution of its unique identity, with important links to both business and computing-focused research. As a sociotechnical discipline, IS research considers a wide range of phenomena that emerge when social systems interact with technical systems. Yet, there is a lack of research into how recent socioeconomic and technical developments, such as accelerated digitisation in the aftermath of Covid19, widescale university restructuring, and a revision of the government’s research classification schemes, have affected the IS discipline. Against this backdrop, the present paper seeks to establish the current state of the IS discipline in Australia and New Zealand. Based on a survey of 123 IS researchers, we confirm the sociotechnical nature of the IS discipline in this region, identify key research focus areas, provide research output benchmarks at different academic levels, and assess the level of engagement with general and specialised conferences. Our results provide important insights into the positioning of the IS discipline at the nexus of business and computing-focused research
(Why) Do We Trust AI?: A Case of AI-based Health Chatbots
Full text linkAutomated chatbots powered by artificial intelligence (AI) can act as a ubiquitous point of contact, improving access to healthcare and empowering users to make effective decisions. However, despite the potential benefits, emerging literature suggests that apprehensions linked to the distinctive features of AI technology and the specific context of use (healthcare) could undermine consumer trust and hinder widespread adoption. Although the role of trust is considered pivotal to the acceptance of healthcare technologies, a dearth of research exists that focuses on the contextual factors that drive trust in such AI-based Chatbots for Self-Diagnosis (AICSD). Accordingly, a contextual model based on the trust-in-technology framework was developed to understand the determinants of consumers’ trust in AICSD and its behavioral consequences. It was validated using a free simulation experiment study in India (N = 202). Perceived anthropomorphism, perceived information quality, perceived explainability, disposition to trust technology, and perceived service quality influence consumers’ trust in AICSD. In turn, trust, privacy risk, health risk, and gender determine the intention to use. The research contributes by developing and validating a context-specific model for explaining trust in AICSD that could aid developers and marketers in enhancing consumers’ trust in and adoption of AICSD
Digital Transformation: An Enterprise Transformation Theory Perspective: Exploring the underlying constituents of Digital transformation from the lens of Enterprise Transformation Theory
Full text linkDigital Transformation (DT) has emerged as one of the most talked-about phenomena of the decade. The rush of things around DT also exposes its challenges towards effectively integrating digital technologies into the scheme of things. The proliferating literature on DT offers a fragmented understanding and is unclear about the constituents and configuration of the phenomena. The above concerns primarily arise from insufficient theoretical grounding and deficiencies in the extant conceptualizations. To address these concerns, the article posits an over-arching research question to examine the phenomena while theoretically uncovering its foundational elements. Accordingly, the study resorts to the enterprise transformation framework to explicate the transformative aspects based on a two-phase analysis. The first phase adopts a text-mining approach for uncovering the latent themes underlying the DT scholarship, followed by a qualitative approach involving content analysis. We finally propose a theoretically motivated conceptualization of the tenets of DT. We specifically investigate the phenomenon's scope, ways, means, and ends. The proposed framework is further validated following a multi-case analysis. Our conceptualization grounds and establishes the significance of foundational elements having a theoretical basis for identifying DT. Our examination offers an implementation guide for the practice, which we delineate subsequently
Requirements Risk Management for Continuous Development: Organisational Needs
Full text linkInformation systems development has recently evolved from traditional to agile and continuous forms. Continuous development (CD) methods, such as development and operations (DevOps), integrate many well-regarded parts of agile development and add collaboration among an organisation’s development, operations and quality assessment departments. We argue that requirements risk management (RRM) poses additional challenges to projects where development work is carried out quickly and continuously. However, in the literature, most methods for prioritising requirements and managing risks are more suited to traditional development. This raises the need for new tools and methodologies to meet CD challenges. As these challenges constantly evolve, project management must be able to control CD, changes in the determination of requirements and the accompanying risks. Based on a systematic literature review, we define the key features of CD and develop a conceptual three-dimensional framework that can be used to understand the organisational needs of RRM for CD
Achieving Desired Project Outcomes with Control Modes amidst Technical Uncertainty
No full textOrganizations aim to achieve successful project outcomes in information systems development (ISD) projects by managing the technical uncertainties that arise with adopting innovative technologies. This study, guided by control theory, investigates various control modes—namely, behavior, outcome, clan, and self-control—and their role in enhancing internal efficiency and psychological outcomes among project members in the presence of technical uncertainty. Our findings reveal that outcome and clan control modes are particularly effective at promoting favorable project results amidst the technical uncertainty surrounding innovative technology development, whereas behavior and self-control modes show no significant impact. As a result, prioritizing outcome and clan control modes is recommended for managing ISD projects characterized by technical uncertainty
What prevents organisations from achieving e-HRM potential?
Full text linkUse of electronic human resource management (e-HRM) offers the prospect of enabling the human resource management (HRM) function to take on a strategic partner’s role in organisations. Despite the pervasive expansion of e-HRM use, there is no clear understanding of why organisations are not achieving e-HRM potential. We address this issue by investigating e-HRM adoption factors and their influence on information technology (IT) use potential to automate, informate and transform the HRM function in a sequential manner. In particular, we examine HRM professionals’ experiences with e-HRM use, including challenges, successes, and outcomes. We identified e-HRM adoption factors that enable and that constrain each stage of e-HRM use. With a focus on the inhibiting factors, our findings suggest that e-HRM potential hindered already in the automation stage diminishes e-HRM potential to subsequently informate and to transform the e-HRM function