Australian Computer Society: ACS Digital Library
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Using Analytical Information for Digital Business Transformation through DataOps: A Review and Conceptual Framework
Full text linkOrganisations are increasingly practising business analytics to generate actionable insights that can guide their digital business transformation. Transforming business digitally using business analytics is an ongoing process that requires an integrated and disciplined approach to leveraging analytics and promoting collaboration. An emerging business analytics practice, Data Operations (DataOps), provides a disciplined approach for organisations to collaborate using analytical information for digital business transformation. We propose a conceptual framework by reviewing the literature on business analytics, DataOps and organisational information processing theory (OIPT). This conceptual framework explains how organisations can employ DataOps as an integrated and disciplined approach for developing the analytical information processing capability and facilitating boundary-spanning activities required for digital business transformation. This research (a) extends current knowledge on digital transformation by linking it with business analytics from the perspective of OIPT and boundary-spanning activities, and (b) presents DataOps as a novel approach for using analytical information for digital business transformation
The Impacts of Role Overload and Role Conflict on Physicians’ Technology Adoption
Full text linkTechnology adoption is an important solution for physicians to increase work efficiency, and thus deal with role conflict among their multiple job roles. Prior studies have not investigated how multiple job roles and role conflict influence physicians’ technology adoption intentions. Based on role strain theory and role identity theory, we present a model of physicians’ technology adoption intentions to support their primary (clinical care) versus secondary (teaching or research) job roles. We test the model using surveys with 156 physicians at nine medical schools in Korea. The results of our data analysis largely support our hypotheses. Role overload in each of their job roles increases role conflict between any pair of associated roles. Furthermore, role conflict between a physician’s primary and secondary role is affected more by role overload in the secondary role than by overload in the primary role. Moreover, the impact of role conflict on technology adoption intentions is also influenced by the hierarchical relationship between two roles. This study contributes to technology adoption research by demonstrating how physicians’ job characteristics affect technology adoption
A configurational view on technology acceptance: the example of highly integrated collaboration platforms
Full text linkHighly integrated software environments for various routine and non-routine tasks promise productivity gains for organizations. To fulfill this promise, users need to be willing to employ the new technology. A combined perspective of sufficient and necessary conditions in the form of fuzzy-set qualitative comparative analysis (fsQCA) and, necessary condition analysis (NCA) is used to examine the technology acceptance of workstream collaboration tools, advancing examinations from a multivariate perspective to a more holistic view. One hundred thirty participants were trained in the software application Slack for three months. Following the training period, configurational analysis using fsQCA and NCA based on a unified theory of acceptance and use of technology (UTAUT) framework was conducted based on 116 qualified questionnaires. Necessity assessment shows that all influence factors exhibit necessity properties, with facilitating conditions and effort expectancy most substantially constraining an individual’s intention to use. Sufficiency evaluation confirms UTAUT’s variable choice and identifies social influence as a key condition that enables intention to use. Segmentation according to gender further reveals that effort expectancy and facilitating conditions are necessary conditions for female users but not for males
When Agility Meets a Project Portfolio: A Study of Success Factors in Large Organisations
Full text linkThe iterative nature of agile methods combined with high levels of team and customer interactions and continuously changing IT and software development project requirements make the management of agile project portfolios very complex. To date, the mechanisms under which project portfolio management adapts to these complexities and achieves portfolio success have not been thoroughly investigated. This study explores the notion of success and its impacting factors in large organisations' portfolios of agile IT and software development projects. Using a multiple case study design, we analysed the agile project portfolios of seven large organisations. We identified four success criteria and 15 success factors and categorised them into a unique agile portfolio success framework. Some of these criteria and factors are unique to agile project portfolios. The framework contributes to agile and project management literature by conceptualising the notion of success in portfolios of agile projects while revealing a set of factors that affect the relationship between an agile portfolio with its subcomponents and the surrounding environment. The framework supports managers and practitioners in large organisations in reflecting on their agility efforts to achieve higher success rates in their agile portfolios
Editor’s Comment : Brief Reflections on the Journal, the Concepts of Systems, Technologies, Use, Cybernetics and the AJIS Volume 26
Full text linkICT-Driven Work Engagement Interventions in Work-From-Home: The Mediating Role of the Need for Relatedness
Full text linkDuring the COVID-19 pandemic, organizations across the world implemented mandatory work-from-home policy. The policy had a detrimental impact on the work engagement of the employees as there was a prolonged dependence on ICT-mediated communication for all interactions. In response, organizations had to implement ICT-driven interventions to address the problem of dwindling work engagement levels. In view of enhancing intervention effectiveness, this research examines the satisfaction of need for relatedness as the psychological mechanism underlying the relationship between ICT-driven interventions and intellectual, social and affective dimensions of work engagement. We develop and test our mediation model in a cross-organizational study of 167 employees. Results show that need-for-relatedness mediates the relationship between intervention intensity in fostering interactions and work engagement of the employees. In addition, the perceived social support in the team negatively moderates the relationship between intervention intensity and the satisfaction of need for relatedness. Our results have implications for designing and implementing ICT-driven interventions in organizations planning large-scale work-from-home adoption
Effective Communication in Globally Distributed Scrum: A Model and Practical Guidance
Full text linkA trend in information systems development is for globally distributed teams to use agile methods and frameworks such as Scrum. In globally distributed (GD) software development, a known challenge is effective team communication. Researchers, however, cannot evaluate effective communication in GD teams using Scrum unless they know what effective communication means in that context. This qualitative study contributes a theoretical model of effective communication in GD Scrum teams and practical guidance for practitioners. Ten industry professionals working in GD Scrum teams were interviewed to capture their understanding of effective communication. Qualitative content analysis was used to analyse the interviews and form a basis for the model and the practical guidance. This novel model consists of communication transparency, communication quality, and communication discipline, which together lead to the alignment of team understanding (i.e., a team-level shared mental model). This theoretical model lays the ground for future research into the effect of Scrum practices on communication in GD contexts, and the effect of communication on team and project success. For practitioners, this study contributes 11 practical actions that professionals recommend for improving and sustaining effective communication
The Role of Enterprise Social Media during the COVID-19 Pandemic: Insights from Leaders' Experience
Full text linkThe COVID-19 pandemic impacted workplaces, with public health orders requiring people to shift their workplaces into their homes. Consequently, many organisations pivoted to online operation and utilised technology such as Enterprise Social Media (ESM) to help manage this transition. In this study we explore leaders' diverse use of ESM during the pandemic, including whether it was used for performance management and how it shaped leaders’ social behaviour. We conducted fifteen semi-structured interviews with leaders in a large Australian University using the ESM technology. Our results explore the nuances of ESM use during this time including how it was used as a social tool, a communication tool, and as an informal means to collect performance data. Interviews also revealed concerns with ESM use such as privacy and information redundancy. Our work advances the Task-Technology Fit (TTF) literature by conceptualising cognitive and affective mechanisms to understand how utilisation moderates TTF outcomes. These mechanisms are contingent on how leaders use ESM and the level of their interactions and engagements. We identify practical implications of ESM use at a time of crisis including leader training, clear guidelines for internal communication, efficient information sharing practices, and informed consent for ESM-related data collection practices
The Role of Actors in Blockchain Adoption Decisions – An Innovation Translation Perspective
Full text linkAn overview of challenges around blockchain adoption has revealed that there is little understanding of the process of blockchain adoption decisions, including who needs to be involved and consulted at various stages. When systems are designed to intentionally protect privacy or to obscure actors, such as blockchain platforms, it can be challenging to identify them and to understand their roles. To do this we used an Innovation Translation approach from Actor-Network Theory (Latour, 2007) which looks at the roles of both human and non-human actors. To understand the interactions among the actors involved, multiple rounds of interviews were conducted with Blockchain experts, utilising the qualitative Delphi method. The findings of this study propose a framework that provides insight into the decision-process by exploring the actors involved and their roles as they implement strategies to adopt blockchain and to convince other actors. The outcomes will assist blockchain practitioners and researchers to have an understanding of pre-adoption decisions and stakeholder involvement. Organisations considering implementing blockchain will benefit from this research as they will know where to start, who to engage, and which stakeholders are needed during the decision-making process
Organisational Cyber Resilience: Management Perspectives
Full text linkAs cyberthreats pose strategic risk, both IT and business management awareness are critical for effective organisational decision making. Many cyber system failures arise from organisational, and not technical issues. This study investigates senior manager awareness of organisational cyber resilience, using case study method. The Cyber Resilience Matrix is used as a theoretical framework to communicate the multifaceted meaning of cyber resilience. This study examines whether the multilayered nature of cyber resilience is understood by both managerial levels to include the periods before and after cyber incidents. As the higher education sector faces complex cyber challenges, research data were gathered from two Australian universities. Analysis found the two management groups differed in their resilience approach. The authors posit that principles-based cyber policies contribute to an organisational view of cyber resilience. The engineering resilience approach, accompanied by a non-bureaucratic organisational structure, was preferred by IT managers. Business managers favoured an ecological approach with a vertical organisational structure. Both managerial groups emphasised the period before cyber crisis when compared to after cyber incidents. This research contributes to the limited theoretical development in the field and attempts to shift the focus from cyber security to cyber resilience